ICT Solutions
ICT Solutions is a UK-based managed IT services provider delivering 24/7 IT support, cloud, cybersecurity, and infrastructure services to 160+ SMB and enterprise clients across three offices in Liverpool, London, and Carlisle.
- Company typePrivate
- Founded2007
- HeadquartersLiverpool, United Kingdom
- Headcount1–10
- GTM typeB2B
- OfferingServices
What ICT Solutions does
ICT Solutions Limited is a privately-held UK managed IT services provider founded in 2007 and headquartered in Liverpool, England. Operating from three offices in Liverpool, London, and Carlisle, the company acts as a fully outsourced IT department for over 160 active clients and manages an installed base of approximately 3,000 workstations and 1,300 network devices. Its service portfolio is organised around four pillars: Managed IT Support (delivered through three subscription tiers — Bronze, Silver, and Gold — with 24/7/365 cover and an 18-minute average response time), Cloud Services (Microsoft 365, Azure, AWS, hosted desktops, and hosted servers), Cyber Security (EDR, MDR, dark web monitoring, simulated phishing, user awareness training, spam filtering), and Infrastructure & Connectivity (structured data cabling with a 25-year warranty under Excel Approved Installer status, managed broadband, Fortinet-powered firewalls, wireless networks, hosted telecoms/VoIP, and point-to-point microwave links).
The technology platform is built on enterprise-grade third-party tooling: Zabbix 7.0 (deployed via Raspberry Pi 5 edge proxies in ProxyBufferMode=hybrid configuration) for network and infrastructure monitoring, HaloPSA for ITSM and ticket management, plus an integrated security stack combining SentinelOne, Huntress, Avanan, Bitdefender, and Fortinet. Revenue is generated primarily through monthly recurring managed-service subscriptions billed per package tier and per seat, supplemented by professional-services revenue from cabling projects (CAT5e through Cat7, fibre), VoIP deployments, and cloud migrations. Distribution is via direct field sales through the three regional offices with a free IT consultation as the primary acquisition touchpoint, supported by location-targeted SEO pages for twelve-plus UK cities, content marketing, and case-study-led demand generation.
The customer base spans SMBs, mid-market firms, and select enterprises across engineering, education (notably multi-academy trusts), manufacturing, recruitment, legal, waste management, and charity/non-profit sectors. Certifications include Microsoft Silver Partner, Dell Registered Partner, and Excel Approved Installer. The company is founder-led (Carl Murphy, Managing Director), has no disclosed external institutional funding, no parent company, and reports no M&A or leadership-change activity in the available data.
ICT Solutions firmographics
Firmographics- Name
- ICT Solutions
- Legal name
- ICT Solutions Limited
- Website
- https://ictsolutions.co.uk
- Company type
- Private
- Founded year
- 2007
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- ICT Solutions is a UK-based managed IT services provider delivering 24/7 IT support, cloud, cybersecurity, and infrastructure services to 160+ SMB and enterprise clients across three offices in Liverpool, London, and Carlisle.
- Ownership category
- akta.pro rank
ICT Solutions industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Help Supply Services (7363)
- akta.pro primary industry
- Managed IT Services & On‑Site Field Support (Helpdesk, Break/Fix, IMAC) (EDAEAHAJ)
- akta.pro secondary industry
- Infrastructure Outsourcing (IO) (BPAEAMAB)
Keywords
Where ICT Solutions is headquartered
LocationHeadquarters
- HQ city
- Liverpool
- HQ country
- United Kingdom
- HQ region
- Europe
Offices3 records
Markets served
ICT Solutions business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services: Recurring managed IT support contracts offered in three tiers (Bronze, Silver, Gold). All packages include unlimited remote support, with Silver and Gold adding on-site support coverage. Revenue is subscription-based with monthly billing.
- Cloud Services: Cloud hosting and migration services including AWS, Azure, Microsoft 365, hosted desktops, hosted servers, and data backup solutions. Can be bundled with managed IT packages or sold separately.
- Cybersecurity Services: Security services including managed antivirus, endpoint detection and response (EDR), managed detection and response (MDR), dark web monitoring, spam filtering, user awareness training, and simulated phishing campaigns.
- Infrastructure & Connectivity: Physical infrastructure services including data cabling (CAT5e, CAT6, CAT6A, Cat7, fibre), managed broadband, managed firewalls, wireless networks, and point-to-point microwave links.
- Telephony & VoIP: Hosted telecoms and VoIP services providing cloud-based phone systems, replacing legacy PABX hardware with flexible cloud telephony solutions.
- Data Cabling Installation: Professional structured cabling installation services with CAT5e, CAT6, CAT6A, Cat7, voice, and fibre optic cabling. Includes 25-year warranty through Excel Approved Installer status.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Bronze Package - Remote-focused managed IT support with unlimited remote assistance |
| Subscription | Monthly | Silver Package - Enhanced managed IT support with periodic on-site assistance |
| Subscription | Monthly | Gold Package - Comprehensive managed IT support with 24/7 on-site availability |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels5 records
ICT Solutions product offering
Product offeringCore offering
ICT Solutions is a UK managed IT services provider that delivers outsourced IT support, cloud services, cybersecurity, and IT infrastructure/connectivity to small and mid-sized businesses. Services are packaged into Bronze, Silver, and Gold monthly support plans, with proactive 24/7/365 monitoring, an average 18-minute response time, and project work delivered through certified partnerships with Microsoft, Dell, Fortinet, Bitdefender, Veeam, Acronis, and others.
Product overview
ICT Solutions is a UK-based managed IT service provider offering a comprehensive portfolio of IT support and services. The core offering consists of Managed IT Support (acting as a fully outsourced IT department), Cloud Services (including AWS, Azure, Microsoft 365, hosted infrastructure), Cyber Security (covering threat detection, dark web monitoring, phishing simulation, and user training), and Infrastructure & Connectivity (including data cabling, wireless networks, firewalls, and broadband). The company provides tiered support packages (Bronze, Silver, Gold) scaled to client requirements, with services delivered from three UK offices in Liverpool, London, and Carlisle. Specialized offerings include sector-specific support for education, healthcare, and government, plus the AI Readiness Assessment Tool for evaluating AI adoption readiness.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Support (Bronze, Silver, Gold) Recurring outsourced IT department service for UK SMBs, packaged into Bronze, Silver, and Gold monthly tiers, providing helpdesk support, proactive monitoring, patching, and management of end-user devices.
- Cloud Services Migration to and management of cloud platforms including Microsoft cloud services, delivered as a Microsoft Silver Partner, for UK business clients moving workloads off on-premises infrastructure.
- Cybersecurity Services Layered cybersecurity service combining endpoint detection and response (SentinelOne, Huntress), anti-malware (Bitdefender), email security (Avanan, Exclaimer), and managed backup (Veeam, Acronis) to protect UK SMB client environments.
- IT Infrastructure & Connectivity Design, deployment, and management of networking, firewall, and connectivity infrastructure using Fortinet, DrayTek, Ubiquiti, Dell, and Lenovo hardware for UK business clients.
Quantifiable outcome
- Average response time of 18 minutes over the last 2 months
- +4 more outcomes
Companies that use ICT Solutions
Customer profileNamed customers8 records
Segments6 records
Ideal customer profiles1 record
ICT Solutions technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration16 records
AI capability2 records
Feature4 records
ICT Solutions partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core.
- MicrosoftcoreMicrosoft Silver Partner providing expertise in Microsoft 365, Azure, Microsoft Teams, SharePoint, and related Microsoft technologies for client deployments.
- DellcoreDell Registered Partner for procurement and deployment of Dell hardware including laptops, desktops, servers, and networking equipment.
- FortinetcoreManaged firewall solutions powered by Fortinet technology for enterprise security.
- BitdefendercoreAntivirus and endpoint protection vendor for cybersecurity services including ATP and EDR solutions.
- AcroniscoreCyber backup solutions for hybrid backup of endpoints, servers, and Microsoft 365 data with automated, encrypted, and tested restores.
- VeeamcoreBackup and data recovery solutions for virtualized and cloud environments.
- SentinelOnecoreEndpoint detection and response (EDR) vendor providing autonomous AI-powered endpoint protection.
- HuntresscoreManaged detection and response (MDR) vendor providing 24/7 threat hunting, ransomware canaries, and SOC-backed incident response.
- AvanancoreCloud-native email and collaboration security providing AI-powered anti-phishing, malware, and business email compromise protection.
- ZabbixcoreEnterprise open-source monitoring solution for network and infrastructure monitoring across client environments. ICT Solutions collaborates with Zabbix Premium Delivery Partner Opensource ICT Solutions.
- Opensource ICT SolutionscoreZabbix Premium Delivery Partner collaborating with ICT Solutions on enterprise monitoring deployments using Zabbix technology.
Scale indicators7 records
Recent moves6 records
Expansion highlights6 records
ICT Solutions competitors and assessment
Company assessmentDirect peers
- Littlefish: UK-based managed IT services and outsourced IT department provider with 24/7 helpdesk, cloud, and security offerings for SMB and mid-market customers. Highly comparable business model, customer segment, and service portfolio to ICT Solutions.
- Node4: UK managed cloud, connectivity, and IT services provider serving mid-market and enterprise customers. Overlaps directly with ICT Solutions on cloud hosting, managed networks, and security services, though typically at larger deal sizes.
- Kerv: UK managed IT, cloud, and unified communications provider with a multi-office footprint similar to ICT Solutions. Directly comparable on managed services, telephony/VoIP, and Microsoft 365 deployment focus.
- ANS Group: UK-based managed cloud and IT services provider specialising in public cloud (Azure, AWS), managed security, and business continuity. Comparable to ICT Solutions on cloud and managed-service revenue mix, though larger and more cloud-centric.
- ramsac: UK managed IT support and cybersecurity provider focused on outsourced IT for SMBs across the South-East and nationally. Closely comparable target segment, helpdesk-led model, and three-tier service packaging approach.
- Mirus IT: UK managed IT services and cloud provider with a similar SMB/mid-market focus, multi-region presence, and Microsoft-led technology stack. Comparable go-to-market and service portfolio to ICT Solutions.
Broad incumbents
- Daisy Corporate Services: Large UK managed IT, cloud, connectivity, and communications provider with nationwide coverage and a much broader portfolio than ICT Solutions. Overlaps on managed IT, cloud, and telephony but serves larger enterprise customers alongside SMB.
- FluidOne: UK-based managed service provider and connectivity aggregator offering cloud, security, and unified communications to mid-market and enterprise customers. Comparable services but materially larger scale and more connectivity-tilted portfolio.
- Trustmarque: UK IT services and solutions provider offering managed services, cloud, licensing, and consultancy to mid-market and public sector customers. Overlaps with ICT Solutions on managed IT and cloud, but operates at significantly larger scale and contract size.
- Claranet: UK and European managed cloud, hosting, and cybersecurity provider with a much larger enterprise footprint. Comparable on managed cloud and security but competes primarily at the upper end of the mid-market, one tier above ICT Solutions' core SMB focus.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
ICT Solutions social profiles
Digital presenceICT Solutions compliance and trust
Trust signalCompliance1 record
ICT Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
ICT Solutions leadership team
Management profileNumber of profiles
Profiles1 record
ICT Solutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ICT Solutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ICT Solutions
What does ICT Solutions do?
ICT Solutions is a UK managed IT services provider that delivers outsourced IT support, cloud services, cybersecurity, and IT infrastructure/connectivity to small and mid-sized businesses. Services are packaged into Bronze, Silver, and Gold monthly support plans, with proactive 24/7/365 monitoring, an average 18-minute response time, and project work delivered through certified partnerships with Microsoft, Dell, Fortinet, Bitdefender, Veeam, Acronis, and others.
Is ICT Solutions a public or private company?
ICT Solutions is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was ICT Solutions founded?
ICT Solutions was founded in 2007. It employs 1 to 10 people.
Where is ICT Solutions based?
ICT Solutions is headquartered in Liverpool, United Kingdom, in the Europe region.
How does ICT Solutions make money?
Six revenue lines are on record. Managed IT Services are the primary driver. The others are cloud Services, cybersecurity Services, infrastructure & Connectivity, telephony & VoIP and data Cabling Installation.
Who are ICT Solutions's main competitors?
Direct peers on record are Littlefish, Node4, Kerv, ANS Group, ramsac and Mirus IT. Broad incumbents are Daisy Corporate Services, FluidOne, Trustmarque and Claranet.
Does ICT Solutions have an API?
No public API is recorded for ICT Solutions.
What industry is ICT Solutions in?
ICT Solutions's product category is Managed IT Services. Its primary akta.pro industry code is EDAEAHAJ, Managed IT Services & On‑Site Field Support (Helpdesk, Break/Fix, IMAC), with a secondary code of BPAEAMAB, Infrastructure Outsourcing (IO). Its NAICS code is 541513 and its SIC code is 7373.