Crump Tech

What Crump Tech does

CrumpTech is a managed IT services provider headquartered in Madison, United States, targeting small and mid-size businesses that lack internal IT departments or need supplemental support for existing IT teams. The firm serves a diversified vertical mix including education, manufacturing, healthcare, and retail, and explicitly offers co-managed IT for organizations that already employ internal IT staff. The company is privately held, was founded in 1999 per firmographic data, and operates with 1-10 employees, positioning it as a small, regionally focused MSP.

The service portfolio spans the full managed-IT stack: 24/7 help desk support with a stated 24-hour average resolution time, layered cybersecurity (firewalls, endpoint protection, encrypted backups), cloud solutions and licensing (Microsoft 365, Google Workspace, Adobe Creative Cloud), network design and optimization (Ubiquiti infrastructure), data backup and disaster recovery, vendor-neutral hardware and software procurement, and strategic IT consulting. Specialized offerings include a virtual CIO (vCIO) service, Managed AI Solutions that package Microsoft Copilot and ChatGPT deployment with governance and training, Business Intelligence and Reporting using Microsoft Power BI, Device Fleet Management via Jamf (Apple) and Microsoft Intune (Windows), and compliance support for HIPAA, SOC 2, PCI-DSS, and CMMC. The underlying technology stack is composed entirely of industry-standard third-party tools — Microsoft 365, Google Workspace, Adobe Creative Cloud, Ubiquiti, Jamf, NinjaOne, Kaseya, Intune, Power BI, and Ring Central — with no proprietary platform disclosed. A separate sub-brand, CrumpCRM, offers an all-in-one CRM product at crumpcrm.com.

The business model is subscription-based recurring revenue through three published pricing tiers: Starter at $1,250/month for up to 5 users, Pro at $2,500/month for up to 15 users, and a Custom plan for unlimited users priced by inquiry. The firm operates on a month-to-month basis with no long-term contracts, relying on service quality to drive multi-year retention. Go-to-market is primarily direct via the company website, with inside sales supported by phone ((888) 811-3380) and email ([email protected]), supplemented by Google Ads PPC and SEO-driven organic demand generation. Marketing and web design services (Google Ads management, SEO, WordPress website design) are also offered, suggesting internal digital marketing capability that doubles as a client-facing service line.

Name

Crump Tech

Legal name

CrumpTech

Website

https://crump.tech

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

1–10 employees

Short description

CrumpTech is a Madison, US-based managed IT services provider offering 24/7 help desk, cybersecurity, cloud, vCIO, and AI enablement services to small and mid-size businesses across education, manufacturing, healthcare, and retail via a three-tier subscription model.

Ownership category

akta.pro rank

Headquarters

HQ city

Madison

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services Subscription: Monthly subscription-based managed IT services with three tiers: Starter ($1,250/month, up to 5 users), Pro ($2,500/month, up to 15 users), and Custom (unlimited users, quote-based). Revenue is recurring and predictable, with upsell opportunities from Starter to Pro to Custom tiers as clients grow.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

CrumpTech is a managed IT services provider acting as an outsourced IT department for small and mid-size businesses. It delivers 24/7 help desk support, cybersecurity and compliance, cloud licensing management, network design, backup and disaster recovery, hardware/software procurement, strategic IT consulting, vCIO leadership, and device fleet management, sold primarily through three flat-rate monthly subscription tiers. The company also provides complementary digital marketing services including Google Ads PPC, SEO, and WordPress website design.

Product overview

CrumpTech is a managed IT services provider offering a comprehensive suite of technology services organized around fully managed IT support. The portfolio includes core managed IT services (help desk, cybersecurity, cloud solutions, network design, data backup, hardware procurement), strategic services (IT consulting, vCIO, industry-specific solutions, compliance readiness), and specialized capabilities (Managed AI Solutions using Microsoft Copilot/ChatGPT, Business Intelligence & Reporting via Microsoft Power BI, and Device Fleet Management via Jamf/Intune). These services are delivered through three pricing tiers (Starter at $1,250/month for up to 5 users, Pro at $2,500/month for up to 15 users, and Custom for unlimited users), with add-on marketing and web services (Google Ads PPC, SEO, WordPress website design). The company also offers a related sub-brand product, CrumpCRM, as a separate all-in-one CRM solution for growing businesses.

Differentiator

Problem solved

Functional benefit

Brands

• CrumpCRM: A modern, all-in-one CRM for growing businesses.

Products and services

• 24/7 IT Help Desk Support

Quantifiable outcome

• Most issues resolved within 24 hours; critical issues receive immediate attention
• +3 more outcomes

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature4 records

Partnerships

Six partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationTechnology partnership for Microsoft 365 setup, management, and licensing optimization. Also deployment and training for Microsoft Copilot AI solutions.
• GooglecoreTechnology or IntegrationTechnology partnership for Google workspace solutions and cloud services integration.
• NinjaOnecoreTechnology or IntegrationRemote monitoring and management (RMM) platform used for endpoint management, patch management, and device fleet management services.
• KaseyacoreTechnology or IntegrationIT management platform partnership for comprehensive IT infrastructure management and automation.
• UbiquiticoreTechnology or IntegrationNetwork infrastructure partnership specializing in Ubiquiti wireless deployment, network design, and optimization for client networks.
• JamfcoreTechnology or IntegrationApple device management partnership for fleet management of Mac, iPhone, and iPad devices using Jamf platform alongside Microsoft Intune for Windows devices.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Syncro: Integrated PSA, RMM, and remote access platform purpose-built for SMB MSPs. Competes for the same customer base with a similar per-technician pricing model and channel ecosystem.
• CMIT Solutions: National franchise network of managed IT services providers serving SMBs across the U.S. Closest direct analog to CrumpTech in target customer, service portfolio, and pricing tier structure.
• Corsica Technologies: Regional managed IT and cybersecurity services provider serving SMB and mid-market clients. Operates with a similar portfolio (managed IT, cybersecurity, compliance, vCIO) to CrumpTech.
• Atera: All-in-one PSA and RMM platform built for SMB MSPs, with AI-powered automation that directly competes with the labor-intensive service model of small MSPs like CrumpTech.
• NetFriends: Managed IT services provider focused on SMBs with subscription-based service tiers. Closely comparable in business model, customer profile, and service portfolio to CrumpTech.

Broad incumbents

• Pax8: Cloud distribution and partner enablement platform purpose-built for the MSP channel. Operates in the same SMB IT ecosystem as CrumpTech, providing tools that competing MSPs leverage.
• NinjaOne: Endpoint management and RMM platform used by SMB MSPs. CrumpTech is a NinjaOne partner, and NinjaOne's automation capabilities increasingly compete with the human-service delivery model of smaller MSPs.
• Kaseya: Major MSP platform vendor providing RMM, PSA, and IT management tools. CrumpTech is a Kaseya partner, and Kaseya also operates competing service arms (e.g., Datto) that target the same SMB MSP customer base.
• ConnectWise: Leading MSP software platform for PSA, RMM, and security, serving the same SMB IT channel as CrumpTech. Operates the Fortify/Continuum service network that competes with regional MSPs.

Emerging players

• Blackpoint Cyber: MDR-focused cybersecurity provider serving the SMB MSP channel. Competes with CrumpTech in cybersecurity delivery, though narrower in scope and more focused on managed detection and response.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/crump-tech

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Crump Tech