Memofix
Memofix is a privately held Canadian IT hardware services company providing field service, depot repair, warehousing, call center, and program management for OEMs and enterprises across 36+ countries through 11 global locations and 3,500+ certified partners.
- Company typePrivate
- Founded1989
- HeadquartersVaughan, Canada
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Memofix does
Memofix (legal entity: Memofix Hitech Services Inc.) is a privately held Canadian IT hardware services company headquartered in Vaughan, Ontario, that delivers outsourced field service, depot repair, warehousing and logistics, call center, and program management to Original Equipment Manufacturers (OEMs) and enterprises with specialized hardware needs. The company positions itself as a brand-agnostic, OEM-agnostic extension of its clients' operations, wrapping its core capabilities into customizable service models including advanced exchange, repair-and-return, fulfillment-and-destroy-in-field, and empty box programs. Its service portfolio spans conventional IT hardware (servers, PCs, printers, digital signage, smart lockers, LTO tape drives and libraries from LTO 3 through LTO 9) and has been extended into custom industrial hardware including wind turbines, CNC machines, and electric scooters.
Delivery is built around a 35,000 sq ft Canadian warehousing facility, 11 global owned locations, and a curated partner network of 3,500+ certified technicians reaching 36+ countries, with 24/7 multilingual dispatch and a stated 1-hour response capability across most US and Canadian locations. The company claims ISO 9001 certification and a 99+% inventory accuracy rate, and emphasizes a "Holistic 360° approach" combining data-driven tracking of serial numbers and repair times with continuous partner grading under a program management overlay.
The business model is enterprise B2B professional services sold through direct field sales, with custom quote-based pricing, multi-year contracts, and no publicly disclosed revenue. Customer segments are concentrated in two primary verticals — IT OEMs and large enterprises — and go-to-market relies on consultative selling with free assessments, customized solution development, and partner-based delivery. The company is wholly privately held with no disclosed institutional investors, no funding rounds, and no parent company, indicating a bootstrapped operating history spanning approximately 35-40 years.
Memofix firmographics
Firmographics- Name
- Memofix
- Legal name
- Memofix Hitech Services Inc.
- Website
- https://memofix.com
- Company type
- Private
- Founded year
- 1989
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Memofix is a privately held Canadian IT hardware services company providing field service, depot repair, warehousing, call center, and program management for OEMs and enterprises across 36+ countries through 11 global locations and 3,500+ certified partners.
- Ownership category
- akta.pro rank
Memofix industry classification
Industry- Product category
- IT Hardware Services
- NAICS
- Electronic and Precision Equipment Repair and Maintenance (81121)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Hardware Deployment, Break/Fix & Spare Parts Logistics (HDABANAL)
Keywords
Where Memofix is headquartered
LocationHeadquarters
- HQ city
- Vaughan
- HQ country
- Canada
- HQ region
- North America
Offices1 record
Markets served
Memofix business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Infrastructure, Marketing or Sales, Technology or R&D
Revenue model
- IT Hardware Services: Memofix generates revenue through providing comprehensive IT hardware services to OEMs and enterprises, including field service, depot repair, warehousing & logistics, program management, and call center support. Services are delivered through customizable service models such as advanced exchange, repair and return, fulfillment and destroy in field, and empty box programs.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom enterprise pricing based on service scope |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels2 records
Memofix product offering
Product offeringCore offering
Memofix provides IT hardware lifecycle services for OEMs and enterprises, including on-site field service, depot repair and refurbishment, warehousing and logistics, multi-lingual call center support, and program management. Services are wrapped into customizable service models such as advanced exchange, repair and return, fulfillment and destroy in field, and empty box programs, delivered through a global network of certified technicians and service partners.
Product overview
Memofix is an IT hardware services company that operates as a unified platform offering five interconnected core services for OEMs and enterprises: IT Field Service (on-site break-fix, installation, networking, and white glove support), Depot Repair (component-level and whole-unit repair at ESD-compliant facilities), Warehousing and Logistics (35,000 sq ft facility with inventory management and forward stocking), Call Center (multi-lingual customer support), and Program Management (process coordination and SLA management). These services are wrapped into customizable customer service models including advanced exchange, repair and return, fulfillment and destroy in field, and empty box programs. The company also offers specialized Tape Drives & Libraries repair for LTO technology. All services are delivered through a global network spanning 11 locations and over 3,500 partners, with a brand-agnostic, OEM-agnostic approach backed by ISO 9001 certification.
Differentiator
Problem solved
Functional benefit
Products and services
- IT Field Service Nationwide on-site hardware support including break-fix, installation, networking, decommissioning, ITAD, and white glove services delivered through a network of certified technicians with 24/7 multilingual dispatch capabilities for OEMs and enterprise customers.
- Depot Repair Hardware repair and refurbishment services at ESD-compliant facilities, including component-level repair, BGA capabilities, data erasure, custom imaging, kitting, and R2 disposition and recycling for OEMs and enterprise clients.
- Warehousing and Logistics 35,000 square foot facility offering inventory management, forward stocking locations, order fulfillment, empty box fulfillment, advanced exchange, reverse logistics, packaging, and late pickups/early deliveries with 99+% accuracy rate.
- Call Center Multi-lingual call center services acting as the voice of the brand, including expert agent training, SLA management, escalation tracking, and customizable solutions aligned with brand guidelines.
- Program Management Gold Standard Program Management service providing process rationalization, SLA management, cost reduction, and single point of contact for coordinating field service, depot repair, advanced exchange, and logistics.
- Tape Drives & Libraries Specialized tape drive and library repair supporting HP, IBM, Quantum, Dell, Adic, Overland, and Oracle StorageTek brands and LTO 3 through LTO 9 generations, with extensive LTO parts inventory and extended warranty options.
Quantifiable outcome
- 99+% inventory accuracy rate at warehousing facilities
- +1 more outcomes
Companies that use Memofix
Customer profileSegments2 records
Ideal customer profiles2 records
Memofix technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Memofix partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- MagStorminorMemofix has partnered with MagStor to provide the Canadian marketplace with an additional source for new LTO equipment. This partnership extends Memofix's capability to supply LTO tape drives and libraries to Canadian customers.
Scale indicators6 records
Recent moves1 record
Expansion highlights4 records
Memofix competitors and assessment
Company assessmentDirect peers
- Curvature: Curvature delivers third-party hardware maintenance, IT lifecycle services, and networking support to enterprises and channel partners. It mirrors Memofix's brand-agnostic, OEM-agnostic approach to break/fix and spare parts logistics across global enterprise customers.
- Black Box: Black Box is a global IT infrastructure services provider specializing in network deployment, hardware installation, and on-site break/fix for enterprise clients. It overlaps directly with Memofix's field service, installation, and multi-vendor IT hardware support capabilities.
- Service Express: Service Express provides third-party hardware maintenance for servers, storage, and networking gear across enterprise data centers. It competes head-to-head with Memofix in depot repair, field service, and multi-OEM hardware support with a comparable North American delivery footprint.
- CXtec: CXtec delivers IT hardware lifecycle services including refurbished networking gear, hardware maintenance, and asset disposition. It shares Memofix's OEM-agnostic hardware support positioning and depot-style repair/refurbishment capabilities for enterprise customers.
- Park Place Technologies: Park Place Technologies is a leading global third-party maintenance provider for data center and enterprise IT hardware, offering break/fix, depot repair, and hardware lifecycle services. It is directly comparable to Memofix in OEM-agnostic hardware support, multi-vendor service, and global delivery model.
- Sycomp: Sycomp is a global IT services and logistics provider offering hardware deployment, depot repair, warehousing, and field services to OEMs and enterprises. Its integrated logistics-plus-services model closely mirrors Memofix's warehousing, depot repair, and program management stack.
- Velociti: Velociti provides technology deployment, installation, and lifecycle services for enterprise hardware including digital signage, mobility, and IT infrastructure. It is comparable to Memofix in installation, break/fix field services, and customized multi-site enterprise support.
- Pomeroy: Pomeroy provides IT field services, hardware installation, depot repair, and managed services to enterprise and OEM clients across North America. Its service portfolio and OEM-channel strategy closely parallel Memofix's field service, depot repair, and program management offerings.
Broad incumbents
- Convergint Technologies: Convergint is a large-scale systems integrator providing security, AV, and IT infrastructure services to enterprise clients. While broader than Memofix, it overlaps on enterprise hardware installation, lifecycle services, and multi-site field service delivery.
- Insight Enterprises: Insight Enterprises is a large global IT solutions provider offering hardware sales, managed services, and lifecycle support to enterprise clients. Its services arm competes with Memofix in hardware lifecycle, deployment, and support, although its primary business is hardware/software distribution.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Memofix social profiles
Digital presenceMemofix compliance and trust
Trust signalCompliance1 record
Memofix financial estimates
Financial estimateRevenue estimate
Valuation estimate
Memofix leadership team
Management profileNumber of profiles
Profiles1 record
Memofix funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Memofix M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Memofix
What does Memofix do?
Memofix provides IT hardware lifecycle services for OEMs and enterprises, including on-site field service, depot repair and refurbishment, warehousing and logistics, multi-lingual call center support, and program management. Services are wrapped into customizable service models such as advanced exchange, repair and return, fulfillment and destroy in field, and empty box programs, delivered through a global network of certified technicians and service partners.
Is Memofix a public or private company?
Memofix is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Memofix founded?
Memofix was founded in 1989. It employs 11 to 50 people.
Where is Memofix based?
Memofix is headquartered in Vaughan, Canada, in the North America region.
How does Memofix make money?
One revenue line is on record: IT Hardware Services.
Who are Memofix's main competitors?
Direct peers on record are Curvature, Black Box, Service Express, CXtec, Park Place Technologies, Sycomp, Velociti and Pomeroy. Broad incumbents are Convergint Technologies and Insight Enterprises.
Does Memofix have an API?
No public API is recorded for Memofix.
What industry is Memofix in?
Memofix's product category is IT Hardware Services. Its primary akta.pro industry code is HDABANAL, Hardware Deployment, Break/Fix & Spare Parts Logistics. Its NAICS code is 81121 and its SIC code is 7370.