Nicereply
Nicereply is a Bratislava-based customer experience platform that provides NPS, CSAT, CES, and employee satisfaction surveys integrated natively with Zendesk, Front, Freshdesk, and other helpdesk systems for SMB and mid-market support teams.
- Company typePrivate
- Founded2015
- HeadquartersBratislava
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
Nicereply firmographics
Firmographics- Name
- Nicereply
- Legal name
- Nice Reply, s.r.o.
- Website
- https://nicereply.com
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Nicereply is a Bratislava-based customer experience platform that provides NPS, CSAT, CES, and employee satisfaction surveys integrated natively with Zendesk, Front, Freshdesk, and other helpdesk systems for SMB and mid-market support teams.
- Ownership category
- akta.pro rank
Where Nicereply is headquartered
LocationHeadquarters
- HQ city
- Bratislava
Offices1 record
Markets served
Nicereply business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- Subscription - Survey Response Based: Nicereply charges based on received survey responses rather than sent surveys. Pricing tiers are scaled by response volume: 200 responses at $49/month, 2,500 responses at $79/month, and 10,000 responses at $159/month. This pay-for-results model means customers only pay for actual feedback collected.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Entry-level plan for 200 received ratings |
| Subscription | Monthly | Mid-tier plan for 2,500 received ratings |
| Subscription | Monthly | High-volume plan for 10,000 received ratings |
| Subscription | Monthly | 10-star CSAT Survey starting price |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels6 records
Nicereply product offering
Product offeringCore offering
Nicereply provides a cloud-based customer experience platform that enables customer support teams to collect one-click feedback surveys (CSAT, CES, NPS, eNPS, eSAT) directly within helpdesk conversations, email signatures, websites, and shareable links. Feedback ratings and comments are automatically pushed to support tickets as notes and tags, and aggregated into an analytics dashboard with agent leaderboards, trend analysis, histograms, and negative feedback alerts. The platform integrates natively with Zendesk, Front, Freshdesk, LiveAgent, Help Scout, Kustomer, Aircall, Pipedrive, and Salesforce, and offers a REST API for programmatic access.
Product overview
Nicereply is a customer experience (CX) platform offering a unified suite of survey and feedback analytics tools. The core product consists of three main survey metrics: Net Promoter Score (NPS) for customer loyalty, Customer Satisfaction Score (CSAT) available in four scales (Smileys, Thumbs, 5-Star, 10-Star), and Customer Effort Score (CES) for measuring service ease. Additional products include Employee NPS (eNPS) and Employee Satisfaction (eSAT) surveys. Surveys are delivered through four distribution channels: post-resolution email, in-signature email, website pop-up, and survey link URLs. All feedback flows into a Customer Feedback Analytics dashboard featuring real-time rating feeds, team/agent leaderboards, trend analysis, and negative feedback alerts. The platform integrates natively with nine customer support and CRM tools (Zendesk, Front, Freshdesk, LiveAgent, Help Scout, Kustomer, Aircall, Pipedrive, Zendesk Chat) and offers a REST API for programmatic access.
Differentiator
Problem solved
Functional benefit
Products and services
- Net Promoter Score (NPS) Survey metric for measuring customer loyalty and likelihood to recommend a company, using a 0-10 scale categorized into Promoters, Passives, and Detractors to calculate the NPS score. Designed for customer experience managers and customer support teams.
- Customer Satisfaction Score (CSAT) Survey metric for measuring customer satisfaction with a single interaction, available in four rating scales including Smileys (3-point), Thumbs up/down (2-point), 5-Star, and 10-Star. Designed for customer support teams to collect post-interaction feedback.
- Customer Effort Score (CES) Survey metric measuring how easy it is for customers to do business with a company, using a 1-7 scale to identify friction points in customer journeys. Designed for customer experience managers.
- Employee Net Promoter Score (eNPS) Internal employee satisfaction metric measuring staff likelihood to recommend the company as a workplace, using NPS methodology adapted for employees. Designed for HR leaders and people managers.
- Employee Satisfaction (eSAT) Employee satisfaction survey tool for measuring staff happiness and workplace experience. Designed for HR leaders and people managers.
- Customer Feedback Analytics Analytics dashboard providing rating feeds, team and agent performance leaderboards, trend charts, histograms, and real-time alerts for negative feedback. Designed for CX professionals and support leaders.
Quantifiable outcome
- 20-30% increase in CSAT response rates compared to traditional email surveys
- +3 more outcomes
Companies that use Nicereply
Customer profileNamed customers29 records
Segments3 records
Ideal customer profiles3 records
Nicereply technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration9 records
Feature7 records
Nicereply partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core.
- ZendeskcoreNative integration allowing Nicereply surveys to be embedded in Zendesk support workflows. Feedback ratings and comments are pushed directly to Zendesk tickets as notes and tags, with automatic agent and customer synchronization.
- FrontcoreIntegration with Front's shared inbox platform to collect customer feedback directly within Front conversations.
- FreshdeskcoreIntegration with Freshdesk helpdesk system enabling survey distribution and feedback collection within Freshdesk workflows.
- LiveAgentcoreIntegration with LiveAgent customer support software for survey distribution and feedback tracking.
- AircallcoreIntegration with Aircall cloud phone system enabling feedback collection for phone-based customer support.
- PipedrivecoreIntegration with Pipedrive CRM platform enabling feedback collection tied to sales deals and customer relationships.
- Help ScoutcoreIntegration with Help Scout shared inbox platform for customer feedback collection within Help Scout workflows.
- KustomercoreIntegration with Kustomer customer service platform enabling feedback collection and customer satisfaction tracking.
- SalesforcecoreIntegration with Salesforce CRM enabling feedback data to be pushed to Salesforce records. All integrations available from cheapest plan including full API access.
Scale indicators6 records
Recent moves5 records
Expansion highlights5 records
Nicereply competitors and assessment
Company assessmentDirect peers
- Delighted: Delighted by Qualtrics offers one-click NPS, CSAT, CES, and 5-star surveys with similar lightweight email and web distribution. Direct overlap with Nicereply on SMB customer feedback measurement, pricing model, and target segment.
- Wootric: Wootric (now part of InMoment) provides NPS, CSAT, and CES surveys with in-app and email delivery, plus helpdesk and CRM integrations. Closely comparable to Nicereply on metric suite and integration-led go-to-market.
- Customer Thermometer: Customer Thermometer specializes in one-click email and signature CSAT surveys for customer support teams. Directly comparable to Nicereply's in-signature and one-click distribution approach for the same SMB/enterprise support audience.
- GetFeedback: GetFeedback by SurveyMonkey offers CX surveys (CSAT, NPS, CES) with Salesforce-native integration and feedback collection workflows. Comparable to Nicereply on metric coverage, Salesforce/CRM integration, and CX positioning.
- AskNicely: AskNicely focuses on frontline employee-driven NPS and customer feedback, with helpdesk and CRM integrations. Directly comparable to Nicereply on NPS-centric methodology and SMB/mid-market customer support focus.
Broad incumbents
- SurveyMonkey: SurveyMonkey is a broad incumbent in online survey software with CX add-ons. Overlaps with Nicereply on survey creation and distribution but serves a much wider market beyond support-specific feedback.
- Qualtrics: Qualtrics is an enterprise-grade XM platform covering CX, EX, and market research, and owns Delighted. Comparable to Nicereply on CX survey methodology but at vastly larger scale and with a multi-product portfolio.
- Medallia: Medallia is an enterprise experience management platform with deep analytics, journey orchestration, and VoC capabilities. Overlaps with Nicereply on customer feedback capture but addresses large enterprise accounts.
Emerging players
- Hotjar: Hotjar provides on-site feedback widgets, surveys, and behavioral analytics. Partial overlap with Nicereply on website pop-up surveys and feedback collection but oriented toward product UX rather than post-support CSAT.
- Trustpilot: Trustpilot is a customer review platform used by businesses to collect public-facing reviews. Adjacent to Nicereply on feedback collection, but focused on external reputation rather than internal support-driven CSAT.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Nicereply social profiles
Digital presenceNicereply compliance and trust
Trust signalCompliance4 records
Nicereply financial estimates
Financial estimateRevenue estimate
Valuation estimate
Nicereply leadership team
Management profileNumber of profiles
Profiles2 records
Nicereply funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Nicereply M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Nicereply
What does Nicereply do?
Nicereply provides a cloud-based customer experience platform that enables customer support teams to collect one-click feedback surveys (CSAT, CES, NPS, eNPS, eSAT) directly within helpdesk conversations, email signatures, websites, and shareable links. Feedback ratings and comments are automatically pushed to support tickets as notes and tags, and aggregated into an analytics dashboard with agent leaderboards, trend analysis, histograms, and negative feedback alerts. The platform integrates natively with Zendesk, Front, Freshdesk, LiveAgent, Help Scout, Kustomer, Aircall, Pipedrive, and Salesforce, and offers a REST API for programmatic access.
Is Nicereply a public or private company?
Nicereply is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Nicereply founded?
Nicereply was founded in 2015. It employs 1 to 10 people.
Where is Nicereply based?
Nicereply is headquartered in Bratislava.
How does Nicereply make money?
One revenue line is on record: subscription - Survey Response Based.
Who are Nicereply's main competitors?
Direct peers on record are Delighted, Wootric, Customer Thermometer, GetFeedback and AskNicely. Broad incumbents are SurveyMonkey, Qualtrics and Medallia. Emerging players are Hotjar and Trustpilot.
Does Nicereply have an API?
Yes. Nicereply offers a REST API for programmatic access to surveys, ratings, customers, teams, and users. The API uses Basic HTTP Authentication with a private key. It supports JSON request/response format, pagination (10-100 per page), and ISO 8601 date formats. The API provides endpoints for CSAT, CES, and NPS metrics including ratings, stats, histograms, and surveys. New UUID-based IDs were introduced August 1, 2023. The legacy v1 API (https://cdn.nicereply.com/s/api/v1/) was deprecated from March 2024. Developer documentation is at cdn.nicereply.com/s/api/latest.