What AutoRemind does

AutoRemind is a cloud-based patient engagement and practice automation SaaS platform serving small and mid-sized human healthcare and veterinary practices across the United States and globally. Founded in 2006 in Denmark by Bo Nielsen, the company established a US presence in 2008 and is now headquartered in Jersey City, NJ, with a European office in Hvidovre, Denmark. The platform is organized into three core product categories — Workflow Automation, Practice Marketing, and Patient Communication — and has expanded from a single appointment-reminder product to 20+ modular features including two-way texting with image support, online scheduling, intake forms, reputation management, recalls, surveys, and website hosting. Recent technology additions include an AI component launched in the reminder system in 2024 and an enhanced AI-enabled mass communication platform rolling out in 2025.

The product is sold under an a-la-carte pricing model: customers select only the features they need and are billed monthly with usage-based charges for outbound calls; dedicated phone numbers and an email module are add-on subscriptions. The platform is HIPAA-compliant with multi-layered encryption and is configured to meet TCPA, CAN-SPAM, and CTIA requirements for healthcare communications. AutoRemind is privately held and bootstrapped, with no disclosed institutional funding, and is led by founder Bo Nielsen.

Distribution combines product-led growth (30-day free trial, no credit card, self-serve signup) with an inside sales motion via a toll-free number, a 20-year reseller and channel partner program that includes Fortune 500 practice management system integrations, and a CEO-led speaking presence at major dental and veterinary industry conferences. The customer base consists of SMB practices with no apparent enterprise anchors and is segmented across human healthcare (dental, eye care, cardiology, pediatrics) and veterinary care.

Name

AutoRemind

Legal name

AutoRemind, Inc.

Website

https://autoremind.com

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

11–50 employees

Short description

AutoRemind is a cloud-based patient engagement and practice automation SaaS serving small and mid-sized human healthcare and veterinary practices with 20+ modular, a-la-carte features spanning workflow automation, practice marketing, and patient communication, including AI-enabled mass messaging.

Ownership category

akta.pro rank

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Subscription - Feature-Based: A-la-carte pricing allowing customers to select only the features they need. Billing is monthly based on selected features. All accounts include unlimited live technical support.
2. Usage-Based - Outbound Calls: Outbound calls are charged 'if successful' - meaning when a call is answered by a person or answering machine. Disconnected numbers that pick up are charged one credit as a reporting fee. Unsuccessful calls (no answer, busy signals) are not billed.
3. Website Services: Website hosting and development services included as part of the platform.
4. Email Module Add-on: Separate add-on with additional cost per location, includes unlimited emails for up to three locations.
5. Dedicated Phone Number: All accounts require activation of a dedicated phone number, billed on a monthly basis.

Pricing tiers

Go-to-market motion4 records

Distribution channels4 records

Marketing channels8 records

Core offering

AutoRemind is a cloud-based patient engagement and practice automation SaaS platform that provides medical, dental, and veterinary practices with workflow automation, patient communication (two-way texting, appointment reminders, intake forms, recalls), and practice marketing tools (websites, reputation management, online advertising, newsletters). The platform operates on a modular a-la-carte pricing model where practices select only the features they need, with all accounts requiring a dedicated phone number and including unlimited live technical support.

Product overview

AutoRemind is a cloud-based patient engagement and practice automation platform serving medical and veterinary practices. The platform operates on a modular, a-la-carte pricing model where practices select only the features they need. The core offering consists of three interconnected product categories: Workflow Automation (including Appointment Reminders, Post-Appointment Follow-Up, Surveys, Missed Appointment outreach, Short Notice fill-ins, and Recalls), Practice Marketing (including Website hosting, Reputation Management, Online Advertising, Digital Marketing Assistant, and Newsletter), and Patient Communication (including Two-Way Texting with image support and collaboration tools, Intake Forms, Online Scheduling, Birthday Greetings, Seasonal Messages, and Sales Messages). The platform offers 20+ innovative solutions and has expanded from its original single reminder product to a comprehensive suite. Recent additions include AI-powered components in the reminder system (2024) and an enhanced AI-enabled mass communication platform rolling out in 2025.

Differentiator

Problem solved

Functional benefit

Products and services

• Appointment Reminders Automated appointment reminder system that sends scheduled reminders via text, email, or phone to reduce no-shows and keep schedules full. Targeted at medical, dental, and veterinary practices.
• Workflow Automation Suite of automation tools covering appointment reminders, pre and post appointment messages, digital form fill requests, follow up information, and survey requests. Targeted at medical and veterinary practices.
• Practice Marketing Online presence and marketing solution including websites, reputation management, online advertising, and social media integration to help practices attract and retain patients.
• Patient Communication Multi-channel communication platform for one-on-one and group messaging, online prescription refills, intake forms, and targeted mass messages to patient databases.
• Two-Way Texting Real-time text communication tool for practices to engage with clients, send images for administrative and clinical purposes, and collaborate across multi-user teams.
• Online Scheduling Branded online booking system allowing patients to self-schedule appointments based on provider availability and appointment types, with electronic intake forms integrated.
• Intake Forms Digital intake form system allowing practices to collect patient information electronically before appointments, integrated with reminders for improved completion rates.
• Surveys Post-appointment survey tool to collect patient feedback and satisfaction data for practice improvement.
• Reputation Management Automated review request system helping practices collect and manage online reviews across platforms to improve search visibility and patient trust.
• Website Hosting and Development Practice website hosting and development service included in the platform, enabling practices to maintain professional online presence.
• Digital Marketing Assistant AI-assisted marketing support tool to help practices create and manage digital marketing content and campaigns.
• AI-Enabled Mass Communication Platform AI-driven mass communication platform for automated patient outreach, designed to function as a 'digital employee' for healthcare offices.

Quantifiable outcome

• 63% of patients who missed appointments rebooked automatically using automated reminders
• +7 more outcomes

Named customers9 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature6 records

Partnerships

Three partnerships are on record, tiered core and minor.

• Practice Management SystemscoreTechnology or IntegrationAutoRemind has integrated with practice management systems, including Fortune 500 systems, to deliver client communication and practice marketing tools as part of their marketplace or bundled offerings.
• Independent ResellerscoreChannel Partner/ Reseller/ DistributorIndependent consultants and agencies serving human or animal health practices resell AutoRemind's communication technology. Partners receive promotional materials, education, support, and quarterly revenue share.
• DVM360minorGTM or Marketing PartnerPartnership for CE (continued education) credits. Veterinarians can watch Bo Nielsen speak and earn FREE CE credits through DVM360 platform.

Scale indicators4 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• PetDesk: PetDesk is a veterinary-specific client communication and engagement platform offering appointment reminders, two-way texting, loyalty programs, and online booking. It is a direct competitor within AutoRemind's animal health vertical.
• RevenueWell: RevenueWell is a patient communication and practice marketing platform focused primarily on dental practices, offering reminders, reviews, email, and recall campaigns. It competes directly with AutoRemind in the dental vertical with comparable feature sets.
• Birdeye: Birdeye is a leading customer experience and reputation management platform serving multi-location healthcare, dental, and veterinary practices. It overlaps with AutoRemind on review management, two-way messaging, and patient communication workflows at the SMB and mid-market tiers.
• Solutionreach: Solutionreach is one of the largest dedicated patient engagement and communication platforms for healthcare and dental practices, offering appointment reminders, two-way texting, reviews, and recall campaigns. It directly competes with AutoRemind across the same SMB practice customer base with overlapping feature sets.
• Demandforce: Demandforce (owned by Internet Brands/PatientPop) provides patient communication, reminders, reputation management, and marketing automation for healthcare and dental practices. It is one of the legacy incumbents in this exact category and a direct competitor.
• Weave Communications: Weave is a publicly-traded (formerly) patient communication and engagement platform for SMB healthcare and dental practices, combining phones, texting, reminders, reviews, and payments. It targets the same dental/medical practice segment with overlapping core functionality.
• DoctorConnect: DoctorConnect is an appointment reminder and patient engagement service for medical and dental practices, providing automated calls, texts, and emails. It competes head-to-head with AutoRemind's core reminder and recall functionality for SMB practices.
• Luma Health: Luma Health is a patient engagement platform offering appointment reminders, two-way texting, scheduling, intake, and broadcast messaging for medical practices and health systems. It is a venture-backed competitor operating in overlapping SMB and mid-market healthcare practice segments.

Broad incumbents

• Tebra (PatientPop + Kareo): Tebra combines practice management (Kareo), patient experience (PatientPop), and marketing tools for independent medical and dental practices. It is a broader incumbent offering practice management plus the patient communication features where AutoRemind specializes.

Emerging players

• YAPI: YAPI is a dental practice automation platform providing digital intake, patient communication, appointment reminders, and review requests. It focuses specifically on dental practices, overlapping with AutoRemind's dental customer segment and workflow automation suite.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights7 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about AutoRemind