What Viatek does

Viatek is an Australian privately-held managed services provider established in 1984, operating two divisions — Viatek Managed Print Services and Viatek Technology — to deliver print, IT, and communications solutions to mid-market and enterprise customers across New South Wales, Victoria, and South Australia. Headquartered in Cremorne with 20 regional and metropolitan offices, the company employs between 251 and 500 people and holds ISO/IEC 27001:2013 and ISO 9001:2015 certifications achieved in March 2022.

The company's core offerings span managed print services (multifunction devices and document digitisation including the proprietary Viatek SMARTscan workflow), managed IT services, hybrid cloud infrastructure built on HPE GreenLake and Microsoft Azure, network and cybersecurity delivered through a WatchGuard partnership (Firebox, AuthPoint MFA, DNSWatch, secure Wi-Fi), cloud-hosted unified communications via Access4, business nbn connectivity, and SAP consulting. Technology is assembled primarily from partner IP rather than internally developed platforms, with Viatek's differentiator being the integrated single-vendor delivery model across print, IT, and communications.

Viatek monetises through a mix of hardware resale (as an authorised FUJIFILM Business Innovation Australia and Lexmark dealer), recurring managed services contracts, professional services and consulting, and subscription-style cloud and telephony offerings. Go-to-market is sales-led through a 20-office direct sales force, supplemented by channel co-marketing with technology partners. The company is Australian-owned with no disclosed institutional investors, no funding rounds, and no M&A activity in the available data.

Name

Viatek

Legal name

Viatek Pty Ltd

Website

https://viatek.com.au

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

251–500 employees

Short description

Viatek is an Australian privately-held managed services provider, founded in 1984 and operating from 20 offices across NSW, Victoria, and South Australia, delivering managed print, IT, cloud, security, and unified communications solutions to mid-market and enterprise customers.

Ownership category

akta.pro rank

Product category

Managed IT and Print Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Telecommunications Resellers and Agents for Wireless Telecommunication Services (51712)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Printing Trades Machinery & Equipment (3555)

akta.pro primary industry

Print & Peripheral Services (Managed Print, scanners, peripherals) (BPAEAIAM)

akta.pro secondary industries

Hardware & Device Support (PC, Mobile, Peripherals) (BPAAACAB), Network & Connectivity Support (LAN/WAN, Wi‑Fi, ISP/Telco) (BPAAACAD)

Keywords

• Managed print services
• Managed IT services
• Cloud infrastructure
• Network security solutions
• Document digitisation services

Headquarters

HQ city

Cremorne

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Managed Services: Ongoing managed IT and print services contracts providing consistent recurring revenue through proactive monitoring, maintenance, and support of customer technology infrastructure.
2. Hardware Sales: Sale of printing hardware (FUJIFILM Business Innovation Australia, Lexmark devices), multifunction devices, and office equipment as an authorized dealer. Includes single transaction sales and fleet deployments.
3. Professional Services: Consulting and implementation services including SAP consulting, infrastructure deployment, cloud migration, security implementation, and technology advisory.
4. Cloud Solutions: Public, private, and hybrid cloud solutions with outcome-based pricing through HPE GreenLake pay-per-use model, providing flexibility and cost savings for customers.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Viatek is a services-based Australian provider delivering managed print services and managed business technology solutions across two divisions: Viatek Managed Print Services and Viatek Technology. The company designs, deploys, and manages print fleets (hardware from FUJIFILM Business Innovation Australia and Lexmark plus the proprietary Viatek SMARTscan digitisation workflow), managed IT services, public/private/hybrid cloud (HPE GreenLake and SimpliVity), network security (WatchGuard), unified communications (Access4), NBN business connectivity, and SAP consulting for Australian businesses.

Product overview

Viatek is a services-based organization with two main divisions: Managed Print Services and Technology. The company offers a comprehensive portfolio of business technology solutions including managed print services (hardware and scanning), managed IT services, cloud solutions (public and private), network infrastructure, and security services. Viatek operates as an authorized dealer for FUJIFILM Business Innovation Australia and Lexmark for print hardware, and offers WatchGuard security products (network security, MFA, Wi-Fi security) alongside Access4 cloud-hosted telephony. The company also provides NBN business connectivity solutions and SAP consulting services. All services are delivered through a network of offices across regional and metropolitan NSW, Victoria, and South Australia.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed Print Services End-to-end managed print service for businesses ranging from single office copiers to integrated multi-site document management systems, covering hardware procurement (FUJIFILM Business Innovation Australia and Lexmark devices), consumables, maintenance, and document digitisation. Target customers are Australian mid-market and enterprise organisations seeking to consolidate print infrastructure and reduce operational costs.
• Viatek SMARTscan Proprietary document digitisation solution that streamlines paper-to-digital capture by reducing an industry-standard 11-step scanning process to 4 steps with automatic file naming and saving, designed for organisations with high-volume document workflows such as legal firms, real estate agencies, education institutions, and financial services.
• Managed IT Services Comprehensive outsourced IT managed services covering infrastructure management, network operations, proactive monitoring, maintenance, and technical support for business technology environments, delivered as recurring contracts to mid-market and enterprise customers across NSW, Victoria, and South Australia.
• Infrastructure and Network Services Network infrastructure design, deployment, and ongoing management services including connectivity solutions (NBN business connectivity, MPLS) and network optimisation, targeted at multi-site businesses requiring reliable data communications.
• Public Cloud Services Public cloud solutions and managed services enabling businesses to leverage Microsoft Azure and HPE GreenLake cloud resources, including migration, optimisation, and ongoing management of cloud workloads for IT modernisation.
• Private Cloud Services Private cloud infrastructure solutions providing dedicated cloud resources for organisations requiring enhanced control, security, and compliance, typically built on HPE SimpliVity hyper-converged infrastructure with Intel Xeon Scalable processors.
• WatchGuard Network Security Resold and managed WatchGuard enterprise network security solution suite including Firebox appliances with intrusion prevention, gateway antivirus, application control, spam prevention, and URL filtering, centrally managed through WatchGuard Cloud, for businesses requiring enterprise-grade perimeter security and threat visibility.
• WatchGuard AuthPoint Multi-Factor Authentication Cloud-delivered WatchGuard AuthPoint multi-factor authentication service with mobile app token approvals that secures VPN access, employee logon, and cloud application access against credential theft and unauthorised access, delivered as a managed service to Australian businesses.
• WatchGuard Secure Cloud Wi-Fi WatchGuard Secure Cloud Wi-Fi solution using patented Wireless Intrusion Prevention System (WIPS) technology to detect and prevent rogue access points, evil twin attacks, and other Wi-Fi threat categories, for businesses requiring secure wireless networking.
• Access4 Cloud-Hosted Telephony Cloud-hosted unified communications and telephony solution delivered in partnership with Access4, providing secure voice, video conferencing, and instant messaging to replace legacy PBX systems, with redundancy, security, and Australian-based support, targeted at distributed workforces and multi-site businesses.
• business nbn Enterprise Ethernet High-performance fibre network connectivity service offering symmetrical upload and download speeds up to 10Gbps, priority data options, and 24/7 dedicated support for business communication needs, delivered through Viatek's NBN business partnership.
• SAP Consulting SAP consulting services covering quality management, business solutions implementation, and enterprise resource planning support for organisations running or migrating to SAP environments.
• Unified Communications Integrated unified communications solution combining voice, video, messaging, and collaboration tools into a single platform for business communication, supporting distributed and hybrid workforce productivity.
• Quality Assurance and Risk Services Quality assurance and risk management consulting services supporting ISO-aligned compliance, operational excellence, and risk mitigation for customers managing regulated processes.

Quantifiable outcome

• Legal firm saved approximately 32 hours per month through streamlined scanning processes
• +4 more outcomes

Named customers13 records

Segments7 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Seven partnerships are on record, tiered core.

• FUJIFILM Business Innovation AustraliacoreChannel Partner/ Reseller/ DistributorAuthorized FUJIFILM Business Innovation Australia dealer providing hardware solutions including multifunction devices, printers, and document management systems. Viatek fully supports and complies with ISO 14001 environmental management standards through FUJIFILM's resource recycling systems.
• WatchGuardcoreTechnology or IntegrationStrategic security partnership delivering WatchGuard's network security products, multi-factor authentication (AuthPoint), and DNSWatch solutions. Viatek offers WatchGuard's Firebox appliances, cloud security management, and secure Wi-Fi solutions to protect client networks.
• MicrosoftcoreTechnology or IntegrationMicrosoft partnership for cloud solutions including Azure infrastructure, Office 365 productivity suite, and Azure Active Directory security services. Viatek implements Microsoft cloud platforms for customer digital transformation.
• HPcoreTechnology or IntegrationHP partnership for hybrid workforce solutions including Elite PCs, business devices, and workplace technology. Viatek recommends HP's compact, high-performance devices for seamless remote connectivity and collaboration.
• HPEcoreTechnology or IntegrationHPE partnership delivering GreenLake hybrid cloud solutions, SimpliVity hyper-converged infrastructure, ProLiant servers, and HPE Container Platform. Viatek implements HPE solutions for cloud migration and on-premises infrastructure modernization.
• Access4coreTechnology or IntegrationAccess4 partnership for cloud-based telephony and unified communications solutions. Viatek offers Access4's secure cloud-hosted telephony to replace legacy PBX systems, providing redundancy, security, and localised Australian-based support.
• NBNcoreTechnology or IntegrationNBN business partnership providing Enterprise Ethernet connectivity solutions with symmetrical speeds up to 10Gbps, dedicated 24x7 service support, and priority data options for business customers.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Data#3: Data#3 is an ASX-listed Australian IT solutions provider offering managed services, cloud, and security with similar vendor partnerships (Microsoft, HPE, Cisco), serving many of the same mid-market and enterprise customers as Viatek at greater scale.
• Fujitsu Australia: Fujitsu Australia is a large IT services incumbent offering managed services, cloud, and digital workplace solutions, competing with Viatek's Technology division at the enterprise end of the market.
• Datacom: Datacom is one of Australasia's largest IT services companies, providing managed services, cloud, and digital workplace solutions across Australia and New Zealand with broader scale and capabilities than Viatek.

Direct peers

• Outcomex: Outcomex is an Australian IT integrator and managed services provider focused on networking, security, and cloud, with a comparable vendor partnership model (including HPE) and similar mid-market customer base to Viatek.
• Logicalis Australia: Logicalis Australia provides managed IT services, cloud, and digital workplace solutions to enterprise and mid-market customers, competing directly with Viatek's managed services, cloud, and unified communications offerings.
• Toshiba Tec Australia: Toshiba Tec Australia provides managed print services, multifunction devices, and document management solutions, overlapping significantly with Viatek's Managed Print Services division.
• Ricoh Australia: Ricoh Australia provides managed print services, document management, and IT services across Australia, mirroring Viatek's combined print + IT managed services model with national coverage and similar customer segments.
• Brennan IT: Brennan IT is an Australian managed services provider offering cloud, security, and infrastructure services to mid-market and enterprise clients, directly comparable to Viatek's Technology division with similar geographic and customer focus.
• Konica Minolta Australia: Konica Minolta Australia delivers managed print, document digitization, and IT services including cloud and security to mid-market and enterprise customers, directly competing with Viatek's two divisions across Australia.

Regional players

• Bluechip Infotech: Bluechip Infotech is an Australian IT distributor and services provider focused on software licensing, cloud, and managed services, with comparable vendor partnerships and regional mid-market customer focus to Viatek.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/Viatek-Print-Services-308569003206603
• LinkedInlinkedin.com/company/viatek-pty-ltd

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Viatek