Delight Labs
Delight Labs is a Singapore-based startup operating a no-code, multi-model platform that lets non-technical users build and deploy AI agents and chatbots across voice, text, and omnichannel surfaces for e-commerce, surveys, ticketing, and content use cases.
- Company typePrivate
- Founded2023
- HeadquartersSingapore, Singapore
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Delight Labs does
Delight Labs is a Singapore-based private company founded in 2023 that operates a no-code platform for building and deploying AI agents and chatbots. The platform enables non-technical users to create conversational AI applications across voice, text, web, and mobile channels without requiring machine learning engineers or developers, and is organized around a core multi-model engine plus modular use-case offerings for e-commerce semantic search, website chat, selling and ticketing, virtual spaces and real estate, and conversational surveys. Underlying capabilities include generative AI, knowledge retrieval, autonomous agents, process automation, and speech/audio, packaged with templates and an insights dashboard for engagement tracking.
The company runs a product-led, self-serve go-to-market with a freemium entry point gated by an invite-based Google Forms workflow, and targets a horizontal mix of customers including enterprise retail and tourism brands (Rocket Eyewear, MaBelle, Singapore Tourism Board, Singapore Flyer, Jewel), SMBs and startups (CoCoon, IGSO, Outwhiz, Hai Sang Hong, Tutor), and nonprofit or community use cases (CONT ENT, Buddhist Compassion). Distribution relies on case studies published on Medium, customer testimonials, and a Google for Startups relationship mediated through coworking partner CoCoon. Revenue mechanics, paid pricing tiers, funding history, and team details are not publicly disclosed, and the company shows no enterprise sales motion, indicating an early-stage commercial posture.
Delight Labs firmographics
Firmographics- Name
- Delight Labs
- Legal name
- Delight
- Website
- https://delight.global
- Company type
- Private
- Founded year
- 2023
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Delight Labs is a Singapore-based startup operating a no-code, multi-model platform that lets non-technical users build and deploy AI agents and chatbots across voice, text, and omnichannel surfaces for e-commerce, surveys, ticketing, and content use cases.
- Ownership category
- akta.pro rank
Delight Labs industry classification
Industry- Product category
- Conversational AI Platform
- NAICS
- Software Publishers (513210)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)
- akta.pro secondary industry
- AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ)
Keywords
Where Delight Labs is headquartered
LocationHeadquarters
- HQ city
- Singapore
- HQ country
- Singapore
- HQ region
- Asia
Markets served
Delight Labs business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- SaaS Platform Subscription: AI agent and chatbot platform likely offered as a subscription service with free trial/invite-based access model
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Free trial with invite-based access |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels3 records
Delight Labs product offering
Product offeringCore offering
Delight Labs operates a no-code AI agent and chatbot platform that enables users to build conversational AI applications for voice, web, and mobile without programming knowledge or hiring ML specialists. The platform supports multiple AI models and offers pre-built templates, omnichannel deployment, and built-in analytics for use cases spanning e-commerce, surveys, ticketing, virtual spaces, and content delivery.
Product overview
Delight Labs offers a no-code AI agent and chatbot platform that enables users to build AI agents for work, play and life without coding. The platform consists of the core Delight AI Agent Platform, supported by multiple use case modules (E-Commerce AI, Website Chat Interface, Selling and Ticketing, Virtual Spaces and Real Estate, and Surveys) and key feature capabilities including multi-model support, templates for quick creation, omnichannel deployment, and an insights dashboard for tracking engagement. Users can create voice apps and chatbots that work across multiple channels without requiring machine learning scientists, coders or linguists.
Differentiator
Problem solved
Functional benefit
Products and services
- Delight AI Agent Platform A no-code SaaS platform for building AI agents and chatbots for work, play and life. Enables users to create voice apps and conversational interfaces without requiring machine learning scientists, coders or linguists, with support for multiple AI models, templates, omnichannel deployment, and an insights dashboard.
- E-Commerce AI Semantic search solution for online retailers and omnichannel commerce that improves product discovery and drives business growth through AI-powered search capabilities.
- Website Chat Interface Chat interface solution for websites that optimizes user experience and accessibility, providing AI-powered assistance to website visitors.
- Selling and Ticketing Solution for efficiently collecting user data and facilitating quick sales through AI-powered conversational interfaces, used for lead generation, sales facilitation, and ticket sales.
- Virtual Spaces and Real Estate AI solution for navigating seamlessly across physical and virtual realms, enabling intelligent assistance in real estate and virtual space contexts including virtual tours and property exploration.
- Surveys Conversational survey tool that gathers usable feedback and insights by intelligently conversing with users through AI-powered chat interfaces, used by organizations for customer feedback, market research, and survey automation.
Quantifiable outcome
- Users can build in minutes what usually takes weeks and months (per customer testimonial)
Companies that use Delight Labs
Customer profileNamed customers12 records
Segments6 records
Ideal customer profiles2 records
Delight Labs technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability7 records
Feature4 records
Delight Labs partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Google for StartupsmoderateCoCoon, a partner of Google for Startups, uses Delight for virtual office assistant solutions. This relationship provides credibility and potential startup ecosystem distribution for Delight's platform.
Recent moves4 records
Expansion highlights4 records
Delight Labs competitors and assessment
Company assessmentDirect peers
- ManyChat: ManyChat is a leading no-code chatbot platform focused on conversational automation for messaging and marketing channels, overlapping Delight on SMB self-serve chatbot creation and PLG distribution.
- Botpress: Botpress is a conversational AI platform with a visual builder for chatbots and AI agents, serving the same horizontal use cases (customer support, e-commerce, ticketing) with a no-code drag-and-drop interface comparable to Delight.
- Voiceflow: Voiceflow is a no-code collaborative platform for designing, prototyping, and deploying AI agents and chatbots across voice and chat — directly comparable to Delight's agent builder across the same target users (non-technical builders, CX teams).
- Tidio: Tidio is an SMB-focused customer service chatbot and live-chat platform with AI automation — directly comparable to Delight's Website Chat Interface and Selling/Ticketing modules for similar SMB and e-commerce customers.
- Chatfuel: Chatfuel is a no-code AI chatbot platform for sales, marketing, and support automation across messaging channels — overlapping Delight's self-serve positioning and SMB/enterprise target use cases.
- Landbot: Landbot is a no-code conversational AI builder for chat, WhatsApp, and web, targeting marketers and CX teams to create flows and surveys — overlapping with Delight's chatbot and survey modules.
Broad incumbents
- Yellow.ai: Yellow.ai is an enterprise conversational AI platform with omnichannel voice and chat agents for customer service and sales — a broader incumbent that competes with Delight for mid-market and enterprise omnichannel CX deals.
- Kore.ai: Kore.ai is an established enterprise conversational AI and agent platform serving large contact-center and service-desk deployments — a broader incumbent with overlapping no-code agent capabilities versus Delight.
- Microsoft Copilot Studio: Microsoft Copilot Studio is the low-code extension of the Power Platform for building enterprise AI agents and chatbots integrated with Microsoft 365, Dynamics, and Azure — the most consequential broader-incumbent competitor to no-code agent platforms like Delight.
Emerging players
- BotStar: BotStar is a no-code multi-channel chatbot platform for websites, Facebook Messenger, and WhatsApp, targeting SMBs with templated flows — a smaller-scale emerging player with overlapping capabilities and customer segments to Delight.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights7 records
Customer concentration
Delight Labs social profiles
Digital presenceDelight Labs financial estimates
Financial estimateRevenue estimate
Valuation estimate
Delight Labs leadership team
Management profileNumber of profiles
Profiles1 record
Delight Labs funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Delight Labs M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Delight Labs
What does Delight Labs do?
Delight Labs operates a no-code AI agent and chatbot platform that enables users to build conversational AI applications for voice, web, and mobile without programming knowledge or hiring ML specialists. The platform supports multiple AI models and offers pre-built templates, omnichannel deployment, and built-in analytics for use cases spanning e-commerce, surveys, ticketing, virtual spaces, and content delivery.
Is Delight Labs a public or private company?
Delight Labs is a private company. It is classified as unknown and is currently operating.
When was Delight Labs founded?
Delight Labs was founded in 2023. It employs 1 to 10 people.
Where is Delight Labs based?
Delight Labs is headquartered in Singapore, Singapore, in the Asia region.
How does Delight Labs make money?
One revenue line is on record: saaS Platform Subscription.
Who are Delight Labs's main competitors?
Direct peers on record are ManyChat, Botpress, Voiceflow, Tidio, Chatfuel and Landbot. Broad incumbents are Yellow.ai, Kore.ai and Microsoft Copilot Studio. BotStar is listed as an emerging player.
Does Delight Labs have an API?
No public API is recorded for Delight Labs.
What industry is Delight Labs in?
Delight Labs's product category is Conversational AI Platform. Its primary akta.pro industry code is HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration), with a secondary code of HDAEANAJ, AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs). Its NAICS code is 513210 and its SIC code is 7372.