What CTM does

CTM operates as Communications Technologies Management, LLC, a privately held limited liability company founded in 2017 and headquartered in Eastlake, Ohio, with a stated headcount of 1–10 employees. Its first-party website and operating entity filings describe the company as an ESI Certified Reseller providing business telephone systems and cloud communications services to customers in Cleveland and surrounding Ohio markets, with a published contact number (+1 440-266-6363) and a service portfolio centered on ESI's ePhone 7 and ESI Cloud Services offerings. The company appears to be a small regional communications provider without disclosed external institutional investment or venture funding.

A separate body of source material positions CTM as a global conversation analytics platform that unifies marketing attribution with customer phone call data. According to this positioning, CTM has built native integrations with Google Local Services Ads, LinkedIn Ads, Reddit Ads, and Genius Monkey (the last via a strategic partnership announced April 7, 2026), enabling advertisers to attribute offline phone calls back to specific ad impressions without requiring click-through tracking. The platform operates on a subscription model with quote-based, monthly billing and is distributed through a combination of self-serve ad-platform integrations and partner channels, with press coverage distributed via PR Newswire. Only one named customer (Genius Monkey) is disclosed in the available data.

The firmographic profile (1–10 employees, Ohio-based ESI reseller) and the third-party analytics-platform positioning are not internally consistent and likely reflect either a significant recent product expansion, a related-but-distinct entity sharing the CTM brand, or source-data conflation. The investment-relevant picture is therefore that of a very small Ohio communications firm that has begun — through partnerships rather than disclosed capital — to market itself in the broader conversation analytics category, without yet demonstrating the operational scale to support a global positioning claim.

Name

CTM

Legal name

Communications Technologies Management, LLC

Website

https://completectm.com

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

1–10 employees

Short description

CTM (Communications Technologies Management, LLC) is a 1–10 employee Ohio-based communications provider that resells ESI business telephone systems and cloud communications to Cleveland-area SMBs, with recent partnership-driven positioning into conversation analytics and ad-platform call attribution.

Ownership category

akta.pro rank

Product category

Business Telecommunications Services

NAICS

Custom Computer Programming Services (541511)

SIC

Services-Telephone Interconnect Systems (7385), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)

Keywords

• Business telephone systems
• Cloud communications services
• Unified messaging solutions
• ESI certified reseller
• Business phone installation

Headquarters

HQ city

Eastlake

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D

Revenue model

1. Call Tracking and Conversation Analytics Platform: CTM generates revenue through its conversation analytics platform which enables businesses to track marketing attribution tied to customer phone calls. The platform connects marketing performance data to customer conversations, eliminating data silos.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels2 records

Core offering

CTM is a business telephone services provider and ESI Certified Reseller serving Cleveland, Ohio and surrounding areas. The company sells and installs business phone systems and ESI Cloud Services solutions, including the ESI ePhone 7 with Cloud Services featuring unified messaging and touchscreen interfaces. Services are delivered through local partner installation and support.

Product overview

CTM is a call tracking and conversation analytics platform that offers a unified solution connecting marketing attribution data (from ad platforms) with customer conversation data (from phone calls). The platform's core offering enables businesses to eliminate data silos and improve workflow efficiency through integrations with major advertising platforms including Google Local Services Ads, LinkedIn Ads, Reddit Ads, and Genius Monkey.

Differentiator

Problem solved

Functional benefit

Products and services

• ESI ePhone 7 with Cloud Services
• ESI Cloud Services
• Business Telephone Installation and Support

Quantifiable outcome

• Elimination of data silos between marketing platforms and customer interactions
• +1 more outcomes

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability2 records

Feature3 records

Partnerships

Four partnerships are on record, tiered core.

• Google Local Services AdscoreTechnology or Integration · 26 May 2026Integration enabling businesses to connect marketing performance data from Google Local Services Ads to customer conversations within CTM's platform, eliminating data silos and improving workflow efficiency.
• LinkedIn AdscoreTechnology or Integration · 26 May 2026Integration enabling businesses to connect LinkedIn Ads performance data to customer conversations within CTM's platform, enabling unified marketing attribution.
• Reddit AdscoreTechnology or Integration · 26 May 2026Integration enabling businesses to connect Reddit Ads performance data to customer conversations within CTM's platform, eliminating data silos between advertising and customer interaction data.
• Genius MonkeycoreTechnology or Integration · 7 April 2026Strategic partnership and integration enabling advertisers to connect programmatic ad impressions to offline phone call conversions. The integration allows impression-level data to pass directly to CTM's platform, addressing the historical challenge of attributing phone calls to specific ad impressions without requiring click-through tracking. The partnership is live and provides advertisers with multi-touch attribution visibility and comprehensive reporting across channels.

Scale indicators1 record

Recent moves4 records

Expansion highlights4 records

Direct peers

• CallRail: CallRail provides call tracking, recording, and analytics software for marketers and agencies. It directly competes with CTM in call attribution and conversation analytics, serving similar mid-market and agency customer segments.
• Invoca: Invoca is a leading conversation intelligence and call tracking platform that connects marketing campaigns to phone calls and offline conversions. It directly competes with CTM in conversation analytics, particularly for advertisers seeking attribution between digital ads and phone-based conversions.
• CallTrackingMetrics: CallTrackingMetrics is a call tracking and contact center platform providing conversation analytics and marketing attribution. It serves a similar customer base to CTM with overlapping features around call attribution and marketing performance data.
• Marchex: Marchex is a conversation analytics platform providing call tracking, attribution, and AI-driven conversation insights for enterprises. It competes with CTM in marketing attribution tied to phone calls, particularly for larger advertisers and multi-location businesses.
• WhatConverts: WhatConverts provides call tracking, form tracking, and lead attribution software for marketers and agencies. It offers similar functionality to CTM in connecting marketing performance data with customer conversions across multiple channels.

Broad incumbents

• Twilio: Twilio is a major communications platform providing voice, messaging, and customer engagement APIs. Its conversation intelligence capabilities and communication infrastructure overlap with aspects of CTM's offering, particularly for enterprise developers.
• HubSpot: HubSpot's marketing and CRM platform includes call tracking and attribution features for its customers. While broader in scope, it competes for the same marketing attribution and customer conversation use cases CTM addresses.
• Genesys: Genesys is a major contact center and customer experience platform with conversation analytics capabilities. It represents a broader incumbent that could expand into CTM's niche through existing enterprise relationships and bundled offerings.
• Salesforce (Marketing Cloud / Account Engagement): Salesforce's marketing and CRM suites include attribution and customer journey analytics that overlap with CTM's value proposition of connecting marketing performance data to customer interactions for unified visibility.

Emerging players

• ActiveProspect: ActiveProspect provides lead optimization and compliance solutions including call tracking and consent management. It has partial overlap with CTM's conversation analytics capabilities, particularly in regulated lead generation contexts.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CTM