Pacific IT Support

What Pacific IT Support does

Pacific IT Support (legal entity: Computer Hale, Inc.) is a privately held managed IT services provider founded in 2010, headquartered in Bellingham, Washington, with a secondary office in Maui, Hawaii. The firm serves small and mid-sized businesses that lack dedicated internal IT staff, primarily in Whatcom County, WA and Maui County, HI, with remote support available nationwide. Its core offering, Premium Managed IT Services, is a flat monthly subscription covering 24/7 help desk (12-minute average response), remote monitoring and management, managed endpoint security with EDR and behavioral detection, a 24/7 human-led security operations center (8-minute mean response), data backup and disaster recovery, network infrastructure, and Microsoft 365 administration. Adjacent recurring revenue streams include Compliance as a Service (HIPAA, PCI-DSS, FTC Safeguards Rule), Microsoft 365 management, and project-based implementations. A separately branded wholesale product, MSP ReadyTech Offshore IT Staffing, sells pre-trained offshore engineers to other MSPs at a flat $1,500 per engineer per month.

The technology stack is anchored in the Microsoft 365 ecosystem, third-party RMM/PSA tools (Datto RMM, Autotask, ConnectWise), documentation platforms (IT Glue, Hudu), and managed endpoint security including Microsoft Defender, EDR with behavioral detection, and AI-powered phishing detection for email. The firm is MBE Certified through NMSDC, a Microsoft Partner with an AppSource directory listing, a Dell Technology Partner, a Goldman Sachs 10,000 Small Businesses graduate, and an IAMCP member currently pursuing the CompTIA Cybersecurity Trustmark. Distribution is sales-led via direct outreach, the company website, client referrals, and the Microsoft AppSource channel; delivery combines on-site visits in WA/HI with remote support elsewhere. Leadership consists of CEO Erik; the firm reports 1–10 employees and is founder/owner-operated with no disclosed external funding or parent company.

Name

Pacific IT Support

Legal name

Computer Hale, Inc.

Website

https://pacificitsupport.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

11–50 employees

Short description

Pacific IT Support is a Bellingham, Washington-based managed IT services provider delivering flat-fee managed IT, cybersecurity, compliance, and Microsoft 365 management to small and mid-sized businesses in Washington State and Hawaii, with remote support nationwide.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

akta.pro secondary industries

Helpdesk & End-User Support Services (BPAEABAB), Network Management (LAN/WAN/Wi‑Fi) Services (BPAEABAD)

Keywords

• Managed IT services
• Cybersecurity services
• Compliance management
• Cloud productivity support
• IT help desk

Headquarters

HQ city

Bellingham

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Premium Managed IT Services: Comprehensive managed IT services billed on a flat monthly fee model. Covers help desk, monitoring, security, compliance, device management, Microsoft 365 administration, backup and disaster recovery, network infrastructure, and IT strategy. Provides predictable IT costs with no unexpected invoices.
2. Compliance as a Service (CaaS): Ongoing compliance management services helping businesses maintain HIPAA, FTC Safeguards Rule, and PCI-DSS requirements. Includes risk assessments, documentation, controls implementation, and ongoing guidance.
3. Microsoft 365 Management: Strategic planning, consultative support, and dedicated security specialist services for Microsoft 365 environments. Maximizes value from Microsoft 365 investment.
4. IT Projects and Implementation: Project-based services including migrations, implementations, infrastructure upgrades, and specialized technology deployments. One-time or scoped engagement model.
5. MSP ReadyTech Offshore Staffing: Offshore IT staffing solution providing MSP-trained engineers at flat-rate pricing starting at $1,500/month per engineer. Engineers are pre-trained on MSP processes, tools, and compliance requirements.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Pacific IT Support provides managed IT services to small businesses, covering help desk support, 24/7 security operations, endpoint protection, backup and disaster recovery, network administration, and strategic IT planning. The company also offers Compliance as a Service (HIPAA, PCI-DSS, FTC Safeguards Rule), Microsoft 365 management, project-based IT implementations, and an offshore IT staffing service (MSP ReadyTech) targeted at other managed service providers.

Product overview

Pacific IT Support is a managed IT services provider offering a unified suite of services centered on Premium Managed IT Services as the core offering. This core platform is complemented by specialized modules including Compliance as a Service (for HIPAA, PCI-DSS, and FTC Safeguards Rule compliance), Microsoft 365 Management, Managed Endpoint Security with EDR capabilities, and IT Projects/Implementation services. The company also offers MSP ReadyTech Offshore IT Staffing as a separate staffing solution targeting MSPs. Services are delivered through a 5-step process: Security, Continuity, Stability, Account Engagement, and Efficiency. The company operates offices in Bellingham, Washington and Maui, Hawaii, with remote support capabilities across the US.

Differentiator

Problem solved

Functional benefit

Brands

• MSP ReadyTech Offshore IT Staffing: Offshore staffing service providing MSP-trained engineers who understand MSP tools, processes, and client expectations. Engineers are trained through Pacific IT Support's own operational playbook.

Products and services

• Premium Managed IT Services Comprehensive managed IT services for small businesses covering help desk support, proactive monitoring, security (endpoint protection, email security, threat monitoring, incident response), compliance management, device management, Microsoft 365/Google Workspace administration, data backup and disaster recovery, network and infrastructure management, and IT strategy and planning.
• Compliance as a Service (CaaS) Risk and compliance service helping businesses manage and maintain HIPAA, PCI-DSS, and FTC Safeguards Rule requirements, including ongoing guidance, documentation, risk assessments, and controls implementation.
• Microsoft 365 Management Strategic planning, consultative support, and dedicated security specialist services for Microsoft 365 environments, including administration of Teams, Outlook, SharePoint, OneDrive, Planner, and integrated security.
• IT Projects and Implementation Project-based IT implementation services including migrations, infrastructure upgrades, cloud migrations, security assessments, and compliance audits delivered as one-time or scoped engagements.
• MSP ReadyTech Offshore IT Staffing Offshore IT staffing service providing MSP-trained engineers trained on Pacific IT Support's operational playbook, including triage/dispatch, helpdesk, centralized services, network administration, and client account management, pre-trained on Datto RMM, Autotask, ConnectWise, and IT Glue/Hudu.
• Managed Endpoint Security Endpoint detection and response (EDR) with behavioral detection, ransomware canaries, 24/7 human-led security operations center monitoring, endpoint isolation, and automated remediation across Microsoft 365, Google Workspace, and Apple devices.

Named customers3 records

Segments8 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

AI capability5 records

Feature4 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• MicrosoftcoreTechnology or IntegrationCertified Microsoft Partner status. Pacific IT Support leverages Microsoft 365 ecosystem, Teams, and related Microsoft technologies. Listed in Microsoft AppSource partner directory for visibility and referral potential. Provides managed services around Microsoft 365 including strategic planning, security, and administration.
• Dell TechnologiescoreTechnology or IntegrationDell Technology Partner enabling Pacific IT Support to procure and deploy Dell hardware solutions, servers, workstations, and enterprise technology for client environments.
• Goldman SachsminorGTM or Marketing PartnerGraduate of Goldman Sachs 10,000 Small Businesses program, providing access to mentorship, education resources, and networking opportunities for high-growth small businesses.
• NMSDC (National Minority Supplier Development Council)coreGTM or Marketing PartnerPacific IT Support holds MBE (Minority Business Enterprise) certification through NMSDC, providing visibility in corporate and government supplier diversity programs.
• CompTIAminorGTM or Marketing PartnerMember pursuing CompTIA Cybersecurity Trustmark designation, demonstrating cybersecurity competency and adherence to industry standards.
• RMM/PSA Tool Vendors (Datto RMM, Autotask, ConnectWise)coreTechnology or IntegrationMSP ReadyTech engineers trained on industry-standard RMM (Remote Monitoring and Management) and PSA (Professional Services Automation) tools including Datto RMM, Autotask, and ConnectWise for MSP workflow management.
• Documentation Platforms (IT Glue/Hudu)coreTechnology or IntegrationEngineers trained on IT Glue and Hudu documentation platforms for maintaining accurate client documentation, configuration records, and knowledge management.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Dataprise: Mid-sized U.S. managed IT services provider serving SMB and mid-market clients with help desk, security, and compliance offerings. Directly comparable in customer segment, service mix, and co-managed/fully-managed engagement model.
• Ntiva: Regional managed IT services and cybersecurity provider serving SMBs across multiple U.S. markets. Comparable service portfolio (managed IT, security, compliance) and similar geographic-expansion play.
• Integris: U.S. managed IT services provider focused on SMB and mid-market clients, offering help desk, security, and cloud services. Comparable size tier and recurring-revenue managed services model.
• CMIT Solutions: Franchise-based managed IT services network serving SMBs across the U.S. Comparable in serving small business clients with managed IT, security, and compliance offerings at the local-market level.

Emerging players

• Blackpoint Cyber: MSP-focused cybersecurity platform offering 24/7 SOC, EDR, and MDR services. Overlaps with Pacific IT Support's security operations center and endpoint security offerings, but pure-play on the cybersecurity layer.
• NinjaOne: Modern RMM and endpoint management platform purpose-built for MSPs serving SMBs. Comparable in SMB customer focus, and competes for the same MSP tooling wallet as Pacific IT's current stack.
• Pax8: Cloud distribution and managed services platform serving SMB-focused MSPs. Adjacent competitor in the SMB IT services supply chain, with growing managed services offerings that could overlap Pacific IT's portfolio.
• Vanta: Compliance automation platform for SOC 2, ISO 27001, HIPAA, and PCI-DSS. Threatens to automate the Compliance as a Service work Pacific IT Support performs manually, potentially disintermediating the labor-intensive compliance layer.

Broad incumbents

• Kaseya: Dominant MSP platform vendor providing RMM, PSA, and security tools used by thousands of MSPs including competitors to Pacific IT Support. Represents the platform incumbent whose tools Pacific IT also uses (Datto RMM is Kaseya-owned).
• ConnectWise: Major MSP platform provider offering PSA, RMM, and security solutions. Pacific IT's engineers are trained on ConnectWise as part of MSP ReadyTech, illustrating the competitive dependency on these platforms.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/pacific_it_msp

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pacific IT Support