What Identitywa does

Identitywa is a not-for-profit, registered NDIS disability support service provider headquartered in Northbridge, Western Australia, and an agency of the Catholic Archdiocese of Perth. Founded in 1977 by parents of children with disability and incorporated in 2025 as Identitywa Disability Services Limited (a company limited by guarantee), the organization delivers person-centred services to more than 550 individuals and families across the Perth metropolitan area. Its service portfolio spans Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), short-term respite, in-home supports, community participation, and a multidisciplinary allied health team including nursing, occupational therapy, physiotherapy, speech pathology, and positive behaviour support.

The organization's core "technology" is the Person-Centred Active Support methodology, developed over a 10-year research partnership with La Trobe University and focused on evidence-based support of people with intellectual disability. Direct service delivery is the primary operating model: approximately 550 employees—including support workers and an in-house clinical team—provide 24/7 SIL care in shared living homes, in-home supports, and centre- and community-based therapies. Specialized SDA housing is delivered through property partnerships with Jarra (16 accessible homes pipeline), INKA, and the Viney Family. Identitywa is registered for NDIS core and capacity building supports, plus government arrangements with the WA Department of Communities, Insurance Commission of WA, and the Commonwealth Disability Support for Older Australians (DSOA); a fee-for-service option also exists for non-funded participants.

Name

Identitywa

Legal name

Identitywa Disability Services Limited

Website

https://identitywa.com.au

Company type

Private

Founded year

1977

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Identitywa is a not-for-profit, registered NDIS disability support provider in Western Australia delivering Supported Independent Living, Specialist Disability Accommodation, allied health, and community participation services to over 550 individuals and families across the Perth metropolitan area.

Ownership category

akta.pro rank

Product category

Disability Support Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Residential Intellectual and Developmental Disability Facilities (62321), Vocational Rehabilitation Services (6243)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050), Services-Health Services (8000)

akta.pro primary industry

Disability Services & Independent Living Support (BPAGAEAG)

akta.pro secondary industries

Specialized Assisted Living for Developmental/Intellectual Disabilities (Adult) (HLADABAJ), Disability Services & Independent Living Support (BPAGACAG)

Keywords

• Disability support services
• NDIS provider
• Supported independent living
• Specialist disability accommodation
• Allied health services

Headquarters

HQ city

North Bridge

HQ country

Australia

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. NDIS Funded Services: Identitywa is a registered NDIS provider delivering core and capacity building supports for children and adults, in home and in the community. Services are funded through participants' NDIS plans including Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), and various allied health services.
2. Department of Communities (Disability Services): Services funded through the WA Department of Communities Disability Services division.
3. Insurance Commission of WA: Services for individuals with catastrophic injuries supported through the Insurance Commission of WA.
4. Disability Support for Older Australians (DSOA): Services funded under the Australian Government Disability Support for Older Australians through the Department of Health and Ageing.
5. Fee For Service: Full fee payment option available for individuals or families who are not funded through other schemes.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels7 records

Core offering

Identitywa delivers registered NDIS-funded disability support services across the Perth metropolitan area, including Supported Independent Living (SIL) and Specialist Disability Accommodation (SDA), allied health therapies (nursing, occupational therapy, physiotherapy, speech pathology, positive behaviour support), in-home and community participation supports, short-term respite accommodation, NDIS planning assistance, and support coordination. Services are delivered directly by an in-house workforce of over 550 employees and are designed for people with disability (children and adults) and their families.

Product overview

Identitywa is a registered NDIS disability support service provider offering a comprehensive suite of services for people with disability and their families in Western Australia. The organization operates a portfolio of residential support services including Supported Independent Living (SIL) Accommodation and Specialist Disability Accommodation (SDA), alongside a multidisciplinary Allied Health team providing Nursing, Occupational Therapy, Physiotherapy, Speech Pathology, and Positive Behaviour Support. Additional services include Short-Term Accommodation (respite), In-Home Supports, NDIS Planning assistance, and Support Coordination. The organization is particularly known for its Active Support program, an evidence-based methodology developed in partnership with La Trobe University, and its commitment to person-centred support approaches across all service delivery.

Differentiator

Problem solved

Functional benefit

Products and services

• Supported Independent Living (SIL) Accommodation High-quality accessible shared living homes for people with disability across the Perth metropolitan area, providing 24/7 support from trained disability support workers in a supportive, safe home environment with choice and independence.
• Specialist Disability Accommodation (SDA) Purpose-built accessible housing designed for people with complex functional impairment or high support needs, including High Physical Support and Improved Liveability categories, delivered in partnership with INKA and the Viney Family/TV Studios.
• Short-Term Accommodation (Respite) Respite services providing temporary accommodation for adults and children with disability, offering families and caregivers breaks from their caregiving responsibilities.
• In-Home Supports Personalised support services delivered in participants' own homes to support daily living activities and independence.
• Social and Community Participation Support services helping people with disability participate in community activities and social engagement.
• Nursing Services Clinical nursing support including health care plan development and monitoring, liaison with medical staff and specialists, and coordination of clinical care requirements for participants.
• Occupational Therapy Therapy services supporting people to achieve independence at home, workplace, or in the community through skill development and adaptive strategies.
• Physiotherapy Physical therapy services to improve mobility, strength, and physical function for people with disability.
• Speech Pathology Communication support for participants with communication difficulties, building communication skills and facilitating interactions using AAC and other techniques.
• Positive Behaviour Support Behaviour support practitioners working to improve quality of life and reduce impact of behaviours of concern through person-centred strategies.
• NDIS Planning Support One-on-one pre-planning sessions to assist participants prepare for NDIS meetings, including goal exploration and support guidance from Planning Officers.
• Support Coordination Assistance helping participants and families understand the NDIS, connect with service providers, and maximise their NDIS plan opportunities.

Named customers3 records

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• La Trobe UniversitycoreStrategic or Co-development PartnerIdentitywa has partnered with La Trobe University for 10 years on research into Embedding Active Support & Practice Leadership. The overarching aim of the study is to improve the quality of life of people with intellectual disability. This partnership sets Identitywa apart as a leader in person-centred active support, an evidence-based approach.
• JarracoreStrategic or Co-development PartnerJarra specialises in property investment and is partnering with Identitywa to deliver 16 accessible homes across the Perth Metropolitan area for people supported by Identitywa.
• INKA (Innovation in Keys Accessibility)coreStrategic or Co-development PartnerIdentitywa's partnership with innovative building company INKA is well underway for building Specialist Disability Accommodation (SDA) houses across the metropolitan area. INKA builds accessible homes for inclusive living.
• Catholic Social Services Western Australia (CSSWA)minorOthersCSSWA is mandated to assist the Bishop of Western Australia in fulfilling responsibilities in furthering the Mission of the Church. Identitywa is an agency of the Catholic Archdiocese of Perth.
• LifelinkminorGTM or Marketing PartnerLifelink was established by the Catholic Archdiocese of Perth to assist Church-based social service agencies. Identitywa gratefully receives ongoing financial and promotional support from Lifelink.
• National Disability Insurance Agency (NDIA)coreOthersNDIA implements the National Disability Insurance Scheme (NDIS). Identitywa is a registered NDIS provider and appreciates the support the Department provides to the children and adults who use their services.
• National Disability Services (NDS)minorOthersNDS is the peak Australian body for non-government disability services. As a Member of NDS, Identitywa benefits from the support NDS provides through information, representation and policy advice.
• Personal Advocacy Service (PAS)minorOthersPAS, an agency of the Catholic Archdiocese of Perth, is a valued provider of advocacy for people with intellectual disability in Western Australia. PAS initiates and nurtures friendships between people with intellectual disabilities and volunteers.
• TV Studios Architectural Development (Viney Family)coreStrategic or Co-development PartnerThe Viney family in partnership with Identitywa has designed and built accessible homes for inclusive living. This partnership has delivered new accessible housing options including homes in Balcatta.

Scale indicators6 records

Recent moves7 records

Expansion highlights6 records

Regional players

• Yooralla: One of Victoria's largest disability NFPs, providing accommodation, therapy, respite and community support under NDIS. Comparable service portfolio but limited to Victoria, so does not directly compete with Identitywa's WA footprint.
• Northcott: NSW-headquartered NFP delivering NDIS accommodation, therapy, equipment and support coordination. Comparable as a multi-service disability NFP, though regional to NSW rather than WA.
• Achieve Australia: NSW-based NFP disability provider operating supported independent living, day programs and community participation supports. Comparable NDIS-focused operating model, but primarily serves greater Sydney and NSW.
• Multicap: Queensland-based NFP disability provider offering supported independent living, SDA, allied health and community services. Comparable service mix but primarily serves Queensland rather than WA, making it a regional rather than direct competitor.
• Minda: South Australian NFP supporting people with intellectual disability through accommodation, therapy and lifestyle supports. Comparable NFP disability service model but operates primarily in SA, with no WA overlap.

Direct peers

• Life Without Barriers: Large national NFP disability and out-of-home care provider delivering NDIS-funded supports including accommodation, community participation and respite. Directly comparable as a multi-service NDIS provider with residential and community-based offerings.
• Sunnyfield: NFP disability services organisation operating accommodation, community participation and day programs primarily in NSW. Closely comparable on shared-living/SIL operating model and NDIS-registered provider status.
• Scope Australia: Victorian-based NFP disability provider offering accommodation, therapy, and support coordination for people with physical, intellectual and developmental disabilities. Comparable on full-service NDIS delivery model and person-centred support philosophy.
• Aruma: One of Australia's largest not-for-profit disability service providers, formed from the merger of House with No Steps and other providers. Operates SIL/SDA housing, supported employment and allied health across multiple states, making it a like-for-like national-scale peer to Identitywa.
• Cerebral Palsy Alliance: NFP providing disability accommodation (including SDA), allied health, therapy and early intervention across NSW/ACT. Highly comparable on integrated clinical + housing model and multidisciplinary allied health teams serving NDIS participants.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/identitywa
• Facebookfacebook.com/identitywa
• LinkedInlinkedin.com/company/identitywa
• Instagraminstagram.com/identitywa.northbridge

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Identitywa