What Complete Shipping Solutions does

Complete Shipping Solutions (legal entity Complete Shipping Inc.) is a privately-held Canadian third-party logistics provider founded in 2010 and headquartered in Edmonton, Alberta, with a regional office in Houston, Texas. The company serves small to mid-sized businesses and e-commerce merchants across North America and globally, offering freight brokerage across LTL, FTL, parcel/courier, domestic, cross-border, international, and intermodal modes, alongside warehousing, order fulfillment, and value-added services. Its primary physical asset is a 200,000 sq ft indoor warehouse (food-grade and industrial) plus 75,000 sq ft of outdoor storage in Edmonton, operating at a disclosed 99.8% picking accuracy with 24-48 hour order processing.

The company's core technology asset is SMARTT Shipping, an in-house developed, free transportation management system (TMS) that aggregates rates from over 180-200 carrier and courier partners, supports booking, tracking, consolidated invoicing, and claims, and is claimed to complete a shipment in 29 seconds. The platform was upgraded to SMARTT 2.0 in 2025 and is extended to merchants through native plugins for Shopify and WordPress, with EDI integration and NetSuite/Extensiv connectors for invoicing and warehouse management. An optional Extra Freight Insurance product, offered in partnership with Cabrella since March 2026, rounds out the offering.

CSS generates revenue primarily through transaction-based take rates on freight shipments, where it retains a margin between the discounted carrier rates it negotiates and the prices charged to customers. Secondary revenue comes from warehousing storage fees, pick-and-pack fulfillment services, per-shipment insurance, and optional markups (5-35%) via a Prepay & Charge feature. The free pricing of the SMARTT platform and the absence of disclosed subscription revenue indicate a transactional, volume-driven monetization model rather than a SaaS-style recurring revenue structure.

Name

Complete Shipping Solutions

Legal name

Complete Shipping Inc.

Website

https://completeshipping.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

51–100 employees

Short description

Complete Shipping Solutions is a Canadian 3PL provider offering freight brokerage (LTL, FTL, parcel, cross-border, international), warehousing, and order fulfillment through its free proprietary SMARTT Shipping TMS, primarily serving SMBs and e-commerce merchants across North America.

Ownership category

akta.pro rank

Product category

Third-Party Logistics Services

NAICS

Freight Transportation Arrangement (488510), Couriers and Express Delivery Services (492110)

SIC

Arrangement Of Transportation Of Freight & Cargo (4731)

akta.pro primary industry

Integrated 3PL Contract Logistics (Multi-Service) (TLAIAAAA)

akta.pro secondary industries

Freight Brokerage (Truckload/LTL/Intermodal) (TLAIAEAC), Cross-Border Transportation Management (Customs-Integrated) (TLAIAEAI)

Keywords

• Third-party logistics
• Freight forwarding
• Warehousing services
• Parcel shipping
• Transportation management

Headquarters

HQ city

Edmonton

HQ country

Canada

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. 3PL Freight Services: Third-party logistics services charging freight fees through consolidated carrier buying power. Revenue generated from volume discounts negotiated with 180+ carrier partners, passed partially to customers while retaining margin.
2. Warehousing & Fulfillment: Storage, order fulfillment, and inventory management services. Revenue from warehouse storage charges and pick-and-pack fulfillment services.
3. Extra Freight Insurance: Partnership with insurance provider offering extra freight insurance coverage. CSS acts as facilitator for claims processing.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

Complete Shipping Solutions is a third-party logistics (3PL) provider that consolidates freight shipping, warehousing, and order fulfillment under its free in-house SMARTT Shipping transportation management platform. The company functions as a freight broker, leveraging buying power across 180-200+ carrier and courier partners to offer competitive LTL, FTL, parcel, cross-border, international, and intermodal shipping rates, while operating a 200,000 sq ft Edmonton warehouse for storage, pick-and-pack, and value-added distribution services.

Product overview

Complete Shipping Solutions is a Canadian third-party logistics (3PL) provider offering a unified platform-plus-services model anchored by its proprietary SMARTT Shipping transportation management system (TMS), which is free to users. SMARTT Shipping consolidates rate comparison, booking, tracking, invoicing, and claims into a single platform. The product portfolio spans freight shipping (LTL, FTL, courier/parcel, domestic, cross-border, international, intermodal, and specialty services), warehousing and distribution (200,000 sq ft indoor plus 75,000 sq ft outdoor in Edmonton AB), and value-added services (pick and pack, kitting, cross-docking, dangerous goods). E-commerce integrations for WordPress and Shopify are offered as SMARTT Shipping add-ons. An optional Extra Freight Insurance product (partnered with a third-party insurer) extends coverage beyond standard carrier liability. The company operates across North America and globally, with over 180 carrier and courier partners accessible through SMARTT Shipping.

Differentiator

Problem solved

Functional benefit

Brands

• SMARTT Shipping: Free in-house technology platform that consolidates all aspects of shipping operations, offering instant freight rates from over 200 courier and carrier partners, shipment tracking, consolidated invoicing, and e-commerce integrations.

Products and services

• SMARTT Shipping Platform Free in-house online transportation management platform (TMS) that consolidates all aspects of shipping into one place, providing instant freight rate comparisons from carrier partners, shipment booking, tracking, consolidated invoicing, and claims management. Users can complete a shipment in 29 seconds.
• CSS Warehousing Warehousing and distribution services including 200,000 square feet of indoor storage (food-grade and industrial) plus 75,000 square feet of outdoor storage located in Edmonton AB, Canada. Services include storage, inventory management, order fulfillment, de-stuffing, cross-docking, palletizing, kitting and assembly, labeling, and pick and pack.
• Order Fulfillment & Distribution End-to-end order fulfillment service covering order submission, pick and pack, shipping logistics coordination, and track and trace, achieving 99.8% picking accuracy with processing and shipping within 24-48 hours.
• LTL Freight Less-than-truckload freight service for shipments that do not require a full truck, sharing truck space with other shippers and priced by class, weight, and distance.
• Full Truckload (FTL) Full truckload shipping service for shipping entire truckloads at once, dedicated to a single customer's cargo.
• Courier / Parcel Shipping Courier and parcel shipping service for individual small and lightweight packages, offering fast delivery for lightweight shipments.
• Domestic Shipping Shipping service for delivery anywhere within Canada.
• Cross-Border Shipping Shipping service operating both directions over the Canada-U.S. border, handling customs documentation and cross-border logistics.
• International Shipping Global logistics shipping services passing through Canada, covering international ocean and air freight to worldwide destinations.
• Intermodal Shipping Multi-mode shipping solution combining two or more transportation modes (e.g., truck + rail + ship) in a single seamless shipment.
• Specialty Freight Services Specialized freight services including hot shot (expedited delivery using smaller trucks), residential delivery, power tailgate service, and other non-standard shipping requirements.
• Value-Added Warehousing Services Additional warehouse services including de-stuffing (unloading containers/trailers), cross-docking (direct transfer from inbound to outbound dock), palletizing, kitting and assembly, labeling, and packaging.
• Extra Freight Insurance Optional freight insurance product offered in partnership with an insurance provider, covering the invoice value of goods plus freight charges (up to $75,000 USD for motor truck shipments and $25,000 USD for small parcel/courier shipments) in the event of damage or loss during transit.
• Dangerous Goods Shipping Transportation of hazardous materials and dangerous goods with special handling, labeling, and documentation compliant with DGR (Dangerous Goods Regulations) and Transport Canada guidelines.
• SMARTT Shipping E-Commerce Integration (WordPress / Shopify) Customized plugin for WordPress and Shopify websites that displays real-time SMARTT Shipping carrier rates at checkout, enabling e-commerce store owners to offer competitive shipping options directly to their customers.

Quantifiable outcome

• 200+ carrier partners accessible through single platform
• +3 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature5 records

Partnerships

One partnership is on record.

• CabrellacoreStrategic or Co-development Partner · 19 March 2026Strategic partnership with Cabrella, a shipping insurance and logistics risk management provider. Partnership enables CSS to offer competitive shipping insurance coverage at lower rates, reduce claims through training and palletization standards, and qualify for higher coverage limits. Partnership contributed to increased revenue and growth, supporting expansion into new US territory.

Scale indicators6 records

Recent moves2 records

Expansion highlights5 records

Direct peers

• ShipBob: US-headquartered e-commerce fulfillment 3PL with distributed warehouses and deep Shopify/WooCommerce integrations. Comparable in e-commerce fulfillment positioning and SMB customer focus, though larger and US-anchored.
• ShipMonk: US-based e-commerce fulfillment 3PL with multi-location warehouses, WMS technology, and integrations to Shopify, Amazon, and Walmart. Comparable e-commerce fulfillment tech-platform-plus-warehousing model.
• Freightcom: Canadian freight broker and 3PL offering LTL, parcel, and truckload rate-shopping with an in-house technology platform. Closest direct peer to CSS given the Canada base, multi-carrier aggregation, and SMB e-commerce focus.
• Echo Global Logistics: Tech-enabled 3PL and freight broker providing truckload, LTL, intermodal, and managed transportation across North America. Directly comparable technology-plus-brokerage model, with a deeper US footprint.
• Coyote Logistics: Large North American asset-light freight brokerage owned by UPS, offering truckload, LTL, and intermodal services with proprietary digital platforms. Comparable to CSS's brokerage model and multi-carrier aggregation, though at significantly greater scale.
• Day & Ross: Canadian LTL carrier and logistics provider offering freight, warehousing, and cross-border services across Canada and the US. Direct peer in Canadian LTL/cross-border and warehousing, with greater asset-based capacity.
• Flexport: Digital-first international freight forwarder offering cross-border and ocean/air services via proprietary technology. Comparable cross-border software-enabled model, though focused on international rather than US–Canada ground.
• NFI Industries: North American family-owned 3PL providing dedicated transportation, warehousing, brokerage, and intermodal. Comparable multi-service 3PL profile and privately-held ownership structure similar to CSS.

Broad incumbents

• Purolator: Canada's largest parcel and courier carrier, offering domestic shipping, cross-border, and freight services as part of a much broader portfolio. Comparable on Canadian parcel/courier and cross-border but a broad incumbent rather than a specialist broker.

Emerging players

• Uber Freight: Digital freight brokerage offering truckload, intermodal, and managed transportation via a software platform with backing from Uber. Comparable technology-enabled brokerage model; an emerging player competing on digitization of the same value chain CSS serves.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Instagraminstagram.com/completeshipping
• Facebookfacebook.com/completeshippingsolutions
• LinkedInlinkedin.com/company/complete-shipping-solutions

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Complete Shipping Solutions