ConnectX
ConnectX (MyConnectX) is a Houston-based managed IT services provider offering cybersecurity, cloud, helpdesk, and AI automation subscriptions to 1,500+ small and mid-sized businesses across verticals such as oil & gas, construction, legal, and accounting, with on-site coverage in Houston and Miami and worldwide remote support.
- Company typePrivate
- Founded1993
- HeadquartersHouston, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What ConnectX does
ConnectX Global Services LLC, doing business as MyConnectX, is a privately held managed IT services provider headquartered in Houston, Texas, with a secondary service location in Miami, Florida, and remote support delivered worldwide. The firm traces its origins to 1993 in Maracaibo, Venezuela (originally Informatic Center SRL, later Tecnoenlaces C.A. and Nova Com C.A.) and expanded into the U.S. market in July 2011. It serves 1,500+ small and mid-sized businesses across verticals that include oil & gas, construction, legal services, accounting, and independent professionals, positioning itself as an outsourced IT department for companies that lack in-house technology staff.
The core product portfolio consists of Cybersecurity Solutions (tiered Entry, Advanced, and Elite subscription plans covering endpoint security, XDR, AI email security, MFA, compliance monitoring, and secure remote access), IT Management Services (network infrastructure, telecom integration, IT projects, camera systems, access control), Cloud Services (Virtual PBX, virtual servers, cloud workstations, remote work tools), IT Helpdesk Services (subscription-based daily support), and a recently introduced AI & Automation Services line that wraps third-party large language models (Microsoft Copilot, ChatGPT, Gemini, Claude) into AI agents and workflow automations integrated with email, CRM, helpdesk, and Microsoft 365 environments. The technology stack relies on partnerships with ESET, Keeper Security, and Secure Data Recovery for security and recovery capabilities, with a Remote Support Portal and an IT Store (hardware/software resale) as additional customer-facing surfaces.
The business model is predominantly subscription and recurring managed services, augmented by quote-based project work and transactional product sales through the IT Store. Go-to-market is sales-led, combining digital marketing (bilingual English/Spanish website, SEO, free IT and cybersecurity assessments) with inside-sales phone and email intake, and field/on-site delivery in Houston and Miami plus worldwide virtual support. The company is founder-controlled (CEO Newman Rincón), privately held, with no disclosed external funding rounds or institutional investors.
ConnectX firmographics
Firmographics- Name
- ConnectX
- Legal name
- ConnectX Global Services LLC
- Website
- https://myconnectx.com
- Company type
- Private
- Founded year
- 1993
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- ConnectX (MyConnectX) is a Houston-based managed IT services provider offering cybersecurity, cloud, helpdesk, and AI automation subscriptions to 1,500+ small and mid-sized businesses across verticals such as oil & gas, construction, legal, and accounting, with on-site coverage in Houston and Miami and worldwide remote support.
- Ownership category
- akta.pro rank
ConnectX industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Digital Employee Experience (DEX) & IT Experience Management (ITXM) Platforms (HDAEALAL)
- akta.pro secondary industries
- Network Virtualization & Overlays (VXLAN/EVPN) (HDABAFAD), Policy, Access & NAC Administration (AAA/802.1X) (HDAFAMAH)
Keywords
Where ConnectX is headquartered
LocationHeadquarters
- HQ city
- Houston
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
ConnectX business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Others
Revenue model
- Managed IT Services: Recurring managed IT support services providing network management, IT infrastructure management, telecom integration, camera systems, and access control solutions. Revenue generated through subscription-based service agreements with ongoing support and monitoring.
- Cybersecurity Solutions: Proactive cybersecurity services including endpoint security, web perimeter filtering, security alerts, patches, mobile threat defense, XDR detection and response, AI email security, corporate credential vault, encrypted communications, multifactor authentication, compliance monitoring, and secure remote infrastructure access. Offered through tiered plans (Entry, Advanced, Elite).
- Cloud Solutions: Cloud infrastructure services including Virtual PBX, virtual servers, cloud workstations, and remote work tools with setup, security, and ongoing support.
- AI Automation Services: AI agent deployment, business workflow automation, and AI integration services helping businesses eliminate repetitive tasks and scale operations. Services include customer inquiry support, appointment scheduling, lead qualification, and process automation.
- IT Helpdesk Services: Fast, professional support for secure technology, stable systems, and quick solutions to daily IT problems including slow computers, email issues, software errors, network connectivity, cloud access, cybersecurity alerts, password resets, business phone systems, and device troubleshooting.
- IT Store Products: Hardware and software products available through the IT Store for purchase or upgrade needs.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Entry Plan — Essential protection for small businesses |
| Subscription | Monthly | Advanced Plan — Most recommended for growing businesses |
| Subscription | Monthly | Elite Plan — Maximum security for critical infrastructure |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels5 records
ConnectX product offering
Product offeringCore offering
ConnectX (operating as MyConnectX) is a managed IT services provider delivering an integrated portfolio of cybersecurity, cloud infrastructure, AI-powered business automation, and IT helpdesk services to small and mid-sized businesses. The company functions as a virtual IT department, combining proactive monitoring, telecom and network integration, and remote/onsite technical support for clients in oil and gas, construction, legal, accounting, and professional services industries.
Product overview
MyConnectX is a Managed IT Services Provider offering an integrated suite of technology solutions designed for small and mid-sized businesses. The core portfolio consists of Cybersecurity Solutions (with Entry, Advanced, and Elite tiered plans), IT Management Services (network infrastructure, telecom, IT projects, access control), Cloud Services (Virtual PBX, virtual servers, cloud workstations), AI & Automation Services (AI agents, workflow automation, system integration), IT Helpdesk Services, and Remote Support capabilities. These services are complemented by Industry Specializations targeting oil & gas, construction, accounting, legal, and professional services sectors. The company provides on-site support in Houston, Texas and Miami, Florida alongside remote IT support worldwide. Services can be engaged individually or as a comprehensive managed IT package serving as a virtual internal IT department.
Differentiator
Problem solved
Functional benefit
Products and services
- Cybersecurity Solutions Managed cybersecurity services protecting businesses from cyber threats, phishing, ransomware, data loss, and unauthorized access through proactive monitoring and security solutions. Offered in three subscription tiers: Entry Plan (essential protection with endpoint security, web perimeter filtering, security alerts and patches), Advanced Plan (adds mobile threat defense, XDR detection and response, AI email security, corporate credential vault, encrypted communications, and multifactor authentication audits), and Elite Plan (adds compliance monitoring and reporting, secure remote infrastructure access, and integrated dual-factor identity management).
- IT Management Services Network, telecom, IT project, and security infrastructure management for businesses. Includes IT project implementation, network infrastructure setup and maintenance, telecom integration, camera systems, and access control solutions to keep operations connected, secure, and efficient.
- Cloud Services Cloud infrastructure solutions including Virtual PBX phone systems, virtual servers, cloud workstations, and remote work tools for small and medium businesses. Covers setup, security, and ongoing support for cloud environments.
- AI & Automation Services AI-powered business automation including AI agents for customer inquiries and scheduling, workflow automation using tools like Microsoft Copilot, ChatGPT, Gemini, and Claude, and AI integration with existing business systems including CRM, email, and helpdesk platforms.
- IT Helpdesk Services Professional IT support for secure technology, stable systems, and quick solutions to daily IT problems including slow computers, email issues, software errors, network connectivity, cloud access, cybersecurity alerts, password resets, business phone systems, and device troubleshooting.
- Managed IT Services
- Business Communications
Quantifiable outcome
- Trusted by 1500+ businesses
- +1 more outcomes
Companies that use ConnectX
Customer profileSegments6 records
Ideal customer profiles2 records
ConnectX technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability3 records
Feature6 records
ConnectX partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- ESETcoreESET is a cybersecurity platform partner providing advanced threat protection technology. MyConnectX utilizes ESET solutions as part of their cybersecurity offerings for endpoint security and threat detection.
- Keeper SecuritycoreSecure password management partner providing enterprise-grade credential protection. MyConnectX integrates Keeper Security into their cybersecurity offerings including their Advanced Plan features.
Scale indicators3 records
Recent moves7 records
Expansion highlights6 records
ConnectX competitors and assessment
Company assessmentDirect peers
- Dataprise: Dataprise is a national MSP providing managed IT, cybersecurity, cloud, and helpdesk services to mid-market and enterprise customers. Comparable to MyConnectX in service portfolio (managed IT + security + cloud) and target segment, though at meaningfully larger scale.
- Ntiva: Ntiva is a managed IT services provider offering managed IT, cybersecurity, cloud, and helpdesk services to SMB and mid-market clients. It is a direct competitor to MyConnectX in the outsourced IT department model with similar service breadth and recurring revenue model.
- IT Freedom: IT Freedom is a managed IT services provider delivering IT management, cybersecurity, and cloud support to SMBs. Similar service catalog, recurring subscription model, and SMB target market to MyConnectX.
- Blackpoint IT Services: Blackpoint IT is a managed IT and cybersecurity provider targeting SMBs with bundled security, helpdesk, and cloud services. Similar vertical SMB focus and recurring revenue structure to MyConnectX.
- Integris: Integris is a managed IT services and cybersecurity provider serving SMB and mid-market clients across multiple US regions. Comparable service portfolio (managed IT, security, cloud, helpdesk) and recurring revenue model to MyConnectX.
- CMIT Solutions: CMIT Solutions is an MSP franchise focused on small and mid-sized businesses, delivering managed IT, cybersecurity, and compliance services. Directly comparable to MyConnectX in SMB orientation, service mix, and subscription-based managed services pricing.
Broad incumbents
- ConnectWise: ConnectWise is a leading platform vendor providing PSA, RMM, and cybersecurity solutions to MSPs. It is adjacent infrastructure for managed IT providers like MyConnectX rather than a direct competitor, but represents the broader ecosystem in which MyConnectX operates.
- Kaseya: Kaseya is a broad incumbent provider of IT management and cybersecurity software platforms purpose-built for MSPs. It is an upstream enabler/competitor to MyConnectX, whose service delivery depends on platforms like Kaseya, ConnectWise, and similar RMM/PSA tools.
- RSM US (Managed IT): RSM US provides managed IT, cybersecurity, and cloud services to mid-market companies as part of a larger professional services portfolio. It competes in adjacent customer tiers and is a broader incumbent versus MyConnectX's SMB-only positioning.
Others
- Pax8: Pax8 is a cloud distribution and managed services platform that aggregates SaaS/cybersecurity products for MSPs. It is a channel and tooling partner rather than direct competitor, but shapes the competitive landscape for SMB-focused managed IT providers like MyConnectX.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
ConnectX social profiles
Digital presenceConnectX financial estimates
Financial estimateRevenue estimate
Valuation estimate
ConnectX leadership team
Management profileNumber of profiles
Profiles1 record
ConnectX funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ConnectX M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ConnectX
What does ConnectX do?
ConnectX (operating as MyConnectX) is a managed IT services provider delivering an integrated portfolio of cybersecurity, cloud infrastructure, AI-powered business automation, and IT helpdesk services to small and mid-sized businesses. The company functions as a virtual IT department, combining proactive monitoring, telecom and network integration, and remote/onsite technical support for clients in oil and gas, construction, legal, accounting, and professional services industries.
Is ConnectX a public or private company?
ConnectX is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was ConnectX founded?
ConnectX was founded in 1993. It employs 11 to 50 people.
Where is ConnectX based?
ConnectX is headquartered in Houston, United States, in the North America region.
How does ConnectX make money?
Six revenue lines are on record. Managed IT Services are the primary driver. The others are cybersecurity Solutions, cloud Solutions, AI Automation Services, IT Helpdesk Services and IT Store Products.
Who are ConnectX's main competitors?
Direct peers on record are Dataprise, Ntiva, IT Freedom, Blackpoint IT Services, Integris and CMIT Solutions. Broad incumbents are ConnectWise, Kaseya and RSM US (Managed IT). Pax8 is listed as an others.
Does ConnectX have an API?
No public API is recorded for ConnectX.
What industry is ConnectX in?
ConnectX's product category is Managed IT Services. Its primary akta.pro industry code is HDAEALAL, Digital Employee Experience (DEX) & IT Experience Management (ITXM) Platforms, with a secondary code of HDABAFAD, Network Virtualization & Overlays (VXLAN/EVPN). Its NAICS code is 54151 and its SIC code is 7373.