Chaport
Chaport is a self-funded, cloud-based customer messaging platform offering live chat, chatbots, multi-channel inbox, and knowledge base tools to over 100,000 SMB teams globally via a freemium, product-led SaaS model priced from $29 to $99 per month.
- Company typePrivate
- Founded2014
- HeadquartersAlhambra, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Chaport does
Chaport is a privately held, 100% self-funded customer messaging platform founded in 2014 in Alhambra, California, and launched commercially in July 2015. It provides a unified product portfolio built around website live chat and extending into chatbots, a multi-channel unified inbox (live chat, email, Facebook Messenger, Telegram, Viber), a self-service knowledge base with FAQ bot, and cross-platform operator apps for iOS, Android, web, Windows, and MacOS. The underlying technology is a cloud-based real-time messaging system with REST and JavaScript APIs, webhooks, a Zapier connector exposing 4,000+ downstream apps, native visitor behavior tracking, typing insights, auto-invitations, and built-in GDPR tooling.
Chaport sells primarily through a self-serve, product-led growth motion on a three-tier freemium model: Free (2 operators, 60-day history), Pro ($29/month, 4 operators, advanced widget customization, integrations, API), and Unlimited ($99/month flat rate, unlimited operators, custom bots, knowledge base, teams, assignment rules, advanced reporting). A 14-day Unlimited trial and a 35% lifetime-recurring affiliate program run via FirstPromoter supplement acquisition. The customer base spans 100,000+ teams globally according to the company website (30,000+ per older press materials), with named verticals including automotive, e-commerce, education, hosting, real estate, and travel, served predominantly through SMB and individual buyer use cases for sales, support, and marketing teams.
Operationally, Chaport is led by CEO Alex Shvalev and CTO Vasily Naumov, with a lean team of 11–50 employees. The company is bootstrapped with no disclosed external funding rounds, no parent company, no M&A activity, and no regulatory actions in the public record. Distribution is concentrated on the company's own website, the WordPress plugin directory, the Zapier marketplace, and a small set of review platforms (Capterra, G2, Software Advice, Get App), where it carries 4.7–4.9/5 ratings and is positioned as the #1 customer messaging software.
Chaport firmographics
Firmographics- Name
- Chaport
- Legal name
- Chaport Inc.
- Website
- https://chaport.com
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Chaport is a self-funded, cloud-based customer messaging platform offering live chat, chatbots, multi-channel inbox, and knowledge base tools to over 100,000 SMB teams globally via a freemium, product-led SaaS model priced from $29 to $99 per month.
- Ownership category
- akta.pro rank
Chaport industry classification
Industry- Product category
- Customer Messaging Software
- akta.pro primary industry
- Customer Service, Contact Center & Loyalty Care Platforms (Case Management, Chatbots) (THALAKAN)
Keywords
Where Chaport is headquartered
LocationHeadquarters
- HQ city
- Alhambra
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Chaport business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations
Revenue model
- Subscription SaaS: Chaport generates revenue through tiered subscription plans (Free, Pro, Unlimited) with monthly and annual billing options. The Pro plan at $29/month includes 4 operators with advanced features, while the Unlimited plan at $99/month offers unlimited operators and all features including custom bots and advanced reporting.
- Affiliate Program: Chaport operates an affiliate program through FirstPromoter.com, offering 35% recurring commissions on all payments made by referred customers for their lifetime. Partners include bloggers, developers, agencies, marketers, and SaaS services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Free - Basic live chat for small teams |
| Subscription | Monthly | Pro - Enhanced features for growing teams |
| Subscription | Monthly | Unlimited - Full platform for large organizations |
Go-to-market motion2 records
Distribution channels6 records
Marketing channels6 records
Chaport product offering
Product offeringCore offering
Chaport provides a cloud-based customer messaging platform that enables businesses to communicate with website visitors in real time through live chat, chatbots, and a unified multi-channel inbox spanning email, Facebook Messenger, Telegram, and Viber. The platform is sold as SaaS on freemium and paid subscription tiers (Pro at $29/month, Unlimited at $99/month) and is designed for plug-and-play deployment with no training required. It is targeted at sales, support, and marketing teams across startups, SMBs, and enterprises in e-commerce, automotive, education, hosting, real estate, and travel verticals.
Product overview
Chaport is a customer messaging platform offering a unified product portfolio centered around live chat with complementary modules. The core offering consists of Live Chat (real-time website messaging), Chatbots (automation), Multi-Channel (unified inbox for email, Facebook, Telegram, Viber), and Knowledge Base (self-service with FAQ bot). Cross-platform Mobile Apps extend availability to iOS, Android, Web, Windows, and MacOS. Pricing is structured in three tiers: Free (basic features), Pro ($29/month, 4 operators), and Unlimited ($99/month, unlimited operators). The platform also includes REST API, JavaScript API, and Webhooks for integrations, plus an Affiliate Program for partners.
Differentiator
Problem solved
Functional benefit
Products and services
- Live Chat Real-time live chat widget for websites that lets operators communicate with visitors instantly, solve problems quickly, and drive sales through proactive engagement. Designed for sales, support, and marketing teams across startups, SMBs, and enterprises.
- Chatbots Automated chatbot system that answers common customer questions, qualifies leads, and collects feedback around the clock. Provides 24/7 instant help even when the support team is offline.
- Multi-Channel Unified messaging hub that consolidates live chat, email, Facebook Messenger, Telegram, and Viber into a single operator dashboard, enabling teams to respond to all channels from one interface.
- Knowledge Base Self-service documentation system paired with an FAQ bot that automatically suggests relevant articles to customers directly within chat conversations, reducing repetitive inquiries and enabling 24/7 support.
Quantifiable outcome
- 4.9 out of 5 rating on Capterra
- +1 more outcomes
Companies that use Chaport
Customer profileNamed customers4 records
Segments12 records
Ideal customer profiles3 records
Chaport technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability3 records
Feature15 records
Chaport partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and supporting.
- ZapiercoreChaport integrates with Zapier allowing connection to over 4,000+ applications without programming. Users can automate workflows and pass customer information between Chaport and their CRM, marketing tools, and other business applications.
- FirstPromoter.comsupportingFirstPromoter.com powers Chaport's affiliate program, providing tracking infrastructure, affiliate dashboard, and commission management. The program offers 35% recurring lifetime commissions to affiliates.
- WordPresscoreOfficial WordPress plugin available in the WordPress plugin directory, enabling faster installation and optimized integration for WordPress-based websites.
- Google AnalyticssupportingGoogle Analytics integration sends 'Chat Started' events automatically when a new chat begins. Available for PRO plan users with Google Analytics counter on their website.
- Paddle.comsupportingPaddle.com serves as the Merchant of Record for Chaport's order processing. They handle all customer service inquiries and returns, providing PCI DSS compliant billing operations.
Scale indicators5 records
Recent moves6 records
Expansion highlights6 records
Chaport competitors and assessment
Company assessmentDirect peers
- Drift: Conversational marketing and sales chat platform aimed at B2B SaaS and mid-market accounts. Competes with Chaport in the sales/lead-qualification use case on websites.
- JivoChat: Multi-channel live chat and team messaging tool with mobile apps and CRM integrations. Competes with Chaport in SMB and Latin American markets, similar freemium + paid tier structure.
- Userlike: Live chat and messaging platform for sales and support, with multi-channel inbox and chatbot functionality. Comparable SMB and mid-market positioning to Chaport, particularly in European markets.
- Olark: Long-standing live chat SaaS for SMBs focused on ease of use and visitor insights. Direct comparison competitor listed on Chaport's alternative pages.
- Tidio: Live chat and AI chatbot platform primarily targeting SMB e-commerce stores. Overlaps directly with Chaport on chat, bots, and WooCommerce/WordPress integrations.
- Crisp: Multi-channel customer messaging platform combining live chat, chatbots, CRM, and shared inbox. Closely matches Chaport's product breadth and SMB-friendly pricing structure.
- Tawk.to: Free, self-serve live chat platform serving SMBs globally with similar freemium positioning. Tawk.to is one of Chaport's most direct head-to-head competitors, especially in the no-cost SMB segment.
- LiveChat (Text.com): Mature live chat SaaS for sales and support teams, offering ticketing, chatbots, and integrations. Competes directly with Chaport on core live chat functionality and target SMB/mid-market buyers.
Broad incumbents
- Intercom: Large customer messaging platform spanning live chat, AI agents, helpdesk, and product tours. Competes across the full customer messaging stack but at significantly higher price points and with deeper enterprise sales motion.
- Zendesk Chat: Live chat module within Zendesk's broader customer service suite (CX, support, AI). Chaport explicitly positions itself as an alternative to Zendesk, particularly on flat-rate pricing vs. per-agent billing.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Chaport social profiles
Digital presenceChaport compliance and trust
Trust signalCompliance2 records
Chaport financial estimates
Financial estimateRevenue estimate
Valuation estimate
Chaport leadership team
Management profileNumber of profiles
Profiles2 records
Chaport funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Chaport M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Chaport
What does Chaport do?
Chaport provides a cloud-based customer messaging platform that enables businesses to communicate with website visitors in real time through live chat, chatbots, and a unified multi-channel inbox spanning email, Facebook Messenger, Telegram, and Viber. The platform is sold as SaaS on freemium and paid subscription tiers (Pro at $29/month, Unlimited at $99/month) and is designed for plug-and-play deployment with no training required. It is targeted at sales, support, and marketing teams across startups, SMBs, and enterprises in e-commerce, automotive, education, hosting, real estate, and travel verticals.
Is Chaport a public or private company?
Chaport is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Chaport founded?
Chaport was founded in 2014. It employs 11 to 50 people.
Where is Chaport based?
Chaport is headquartered in Alhambra, United States, in the North America region.
How does Chaport make money?
Two revenue lines are on record. Subscription SaaS are the primary driver. The others are affiliate Program.
Who are Chaport's main competitors?
Direct peers on record are Drift, JivoChat, Userlike, Olark, Tidio, Crisp, Tawk.to and LiveChat (Text.com). Broad incumbents are Intercom and Zendesk Chat.
Does Chaport have an API?
Yes. Chaport offers REST API v1.2 and JavaScript API for integrating Chaport with applications. The REST API allows management of chats, visitors, operators, messages, and webhooks. Authentication uses Bearer token. Base URL: https://app.chaport.com/api/v1. The JavaScript API enables control over the chat widget behavior, visitor data passing, and event handling (ready, chat events, widget state changes). Both APIs are publicly available. Developer documentation is at docs.chaport.com/api/v1.
What industry is Chaport in?
Chaport's product category is Customer Messaging Software. Its primary akta.pro industry code is THALAKAN, Customer Service, Contact Center & Loyalty Care Platforms (Case Management, Chatbots).