Jivochat
JivoChat is a Brazil-based omnichannel customer communication platform that unifies live chat, messengers, email, and telephony into a single AI-augmented agent interface, serving primarily SMBs and mid-market companies across e-commerce, healthcare, financial services, and telecom globally.
- Company typePrivate
- Founded2012
- HeadquartersWilmington, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Jivochat does
JivoChat (legal entity LLC TECNOLOGY DISTRIBUTION LTDA, incorporated in Brazil) operates an omnichannel customer communication platform that consolidates live chat, WhatsApp, Instagram, Facebook, Telegram, email, Apple Business Chat, and telephony into a single agent interface. The product targets primarily SMBs and mid-market companies across verticals including e-commerce, education, healthcare, financial services, telecom, and delivery/logistics, with named reference customers spanning insurance (Renaissance Life), ride-hailing (inDrive), and retail (Peplos). The platform runs on native desktop applications for Windows, Mac, and Linux, mobile apps for Android and iOS, and a browser-based web app, supported by over 50 pre-built integrations and a public API for embedding into customer websites or third-party software.
The product suite is anchored by two AI modules powered by OpenAI: an AI Agent that automates up to 80% of customer conversations using a configurable knowledge base across 50+ languages, and an AI Assistant that helps human agents draft, tone-adjust, summarize, and grammar-correct responses. Additional modules include JivoChat Business Phone (cloud telephony), Video Calls with screen sharing, Jivo Marketing (proactive engagement and lead capture), built-in CRM, Callback, Marketing Statistics, and team chat, all offered as tiered subscriptions (BASE, PRO, VIP, Enterprise) with paid add-ons for AI Agent, telephony, and video. Distribution is product-led via a 14-day free trial and self-serve onboarding, supplemented by an affiliate and partner referral program, content marketing, SEO, and an active social media presence on Facebook, Instagram, and YouTube.
The company reports 200,000+ businesses globally, 14M+ monthly chats, and 65,000+ daily operators, with localized sites in Turkish, Spanish, and Portuguese serving customers across Europe, the Americas, Africa, and Asia. As a privately held, bootstrap-stage entity with no disclosed funding rounds, valuation, revenue, or management team information, JivoChat operates without institutional capital or public shareholders, relying on organic growth, partner channels, and affiliate referral revenue alongside its core SaaS subscriptions. Core technology partnerships with OpenAI, Google (Translate), OVHCloud (hosting), and Zingaya (telephony) underpin the platform's infrastructure and AI capabilities.
Jivochat firmographics
Firmographics- Name
- Jivochat
- Legal name
- LLC TECNOLOGY DISTRIBUTION LTDA
- Website
- https://jivochat.com
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- JivoChat is a Brazil-based omnichannel customer communication platform that unifies live chat, messengers, email, and telephony into a single AI-augmented agent interface, serving primarily SMBs and mid-market companies across e-commerce, healthcare, financial services, and telecom globally.
- Ownership category
- akta.pro rank
Jivochat industry classification
Industry- Product category
- Customer Service Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), All Other Telecommunications (517810)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Communications Services, Nec (4899)
- akta.pro primary industry
- Community/Group Chat Platforms (BPAMACAH)
- akta.pro secondary industry
- Conversational NLP & Dialogue Management (chatbots, agents) (HDAAADAF)
Keywords
Where Jivochat is headquartered
LocationHeadquarters
- HQ city
- Wilmington
- HQ country
- United States
- HQ region
- North America
Markets served
Jivochat business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations
Revenue model
- SaaS Subscription (Core Platform): Monthly or annual subscription for access to the JivoChat platform, including live chat, omnichannel inbox, desktop/mobile apps, and basic integrations. Subscription tiers (BASE, PRO, VIP, Enterprise) offer progressively more features and agent seats.
- AI Agent Module: Additional paid add-on module for AI-powered automated customer responses, billed as an extra fee on top of the base subscription.
- Video Calls Feature: Extra-fee add-on for video calling capability with screen sharing, activated separately from base subscription.
- JivoChat Business Phone (Telephony Plus): Paid telephony module for cloud-based business phone numbers, call management, and call monitoring, offered as an add-on.
- Partner Deals & Offers: JivoChat drives referral traffic to partner companies (ZAGO studio, SmartSites, Spocket, Adyogi, Print N Ship) and earns affiliate referral revenue.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | BASE tier - Entry-level plan with core live chat and basic features |
| Subscription | Monthly | PRO tier - Mid-tier plan with advanced features for growing businesses |
| Subscription | Monthly | VIP tier - Premium plan with full feature access |
| Subscription | Annual | Enterprise tier - Large-scale plan for organizations with extensive needs |
Go-to-market motion2 records
Distribution channels6 records
Marketing channels8 records
Jivochat product offering
Product offeringCore offering
JivoChat is an omnichannel customer communication platform that consolidates website live chat, WhatsApp, Instagram, Facebook, Telegram, Apple Business Chat, email, and cloud telephony into a single agent interface. The core product is the JivoChat live chat widget, which is augmented by an AI Agent for automated conversations (handling up to 80% of inquiries), an AI Assistant for agent response composition, and integrated marketing, CRM, and video call capabilities.
Product overview
JivoChat is an all-in-one omnichannel customer service platform providing real-time communication across live chat, social media, messengers, and phone calls. The core product is the Live Chat widget for websites, which serves as the central hub for customer conversations. The platform operates on a modular architecture where the core chat is enhanced by AI-powered add-ons including AI Agent (autonomous support automation handling up to 80% of conversations) and AI Assistant (OpenAI-powered writing tool for agents). Additional channel integrations extend reach to WhatsApp, Instagram, Facebook, Telegram, Apple Business Chat, and Email. Sales and support features include JivoChat Business Phone (telephony), Video Calls with screen sharing, Callback functionality, JivoChat Team Chats (internal messaging), Jivo Marketing (engagement tools), and a CRM section for customer database management. The platform offers 14-day free trials and tiered pricing (BASE, PRO, VIP) with different feature availability.
Differentiator
Problem solved
Functional benefit
Brands
- AI Agent: AI-powered automated customer service agent capable of handling up to 80% of conversations automatically, supporting over 50 languages, and integrating with various communication channels.
- AI Assistant
Products and services
- JivoChat Live Chat Omnichannel real-time customer service platform enabling businesses to communicate with customers via live chat on websites, integrating social media and messaging channels into one agent interface.
- AI Agent AI-powered autonomous agent that automates up to 80% of customer support conversations by handling FAQs, order placement, and standard requests across all channels.
- AI Assistant OpenAI-powered writing assistant that helps support teams generate responses faster, adjust tone, summarize conversations, and correct grammar.
- JivoChat Chatbots Automated chatbot solution integrated across websites, messengers, and social media to respond to FAQs while allowing live operators to handle complex inquiries.
- WhatsApp Integration Native WhatsApp Business integration enabling businesses to sell and support customers via WhatsApp with automation, chatbots, and broadcasts.
- JivoChat Business Phone Cloud-based telephony module connecting a single business phone number for managing calls alongside chat and messenger channels.
- Video Calls Video calling feature with screen sharing capability enabling personalized product demonstrations and presentations directly within chat conversations.
- Jivo Marketing Marketing tools for managing visitor engagement and generating targeted leads through proactive chat interventions before visitors leave the website.
- Callback Feature enabling website visitors to request callback from sales or support teams at their convenience.
- CRM Customer relationship management section providing interface for working with customer database including contact management, conversation history, and visit source tracking.
- JivoChat Team Chats Internal team communication feature enabling collaboration and messaging among support agents within the JivoChat platform.
- JivoChat Mobile App Android (Google Play) and iOS (mobile web) application for agents to manage customer communications on mobile devices.
- JivoChat Desktop App Desktop applications for Windows, Mac, and Linux enabling agents to manage chats with features including message correction, phrase suggestions, and visitor information.
Quantifiable outcome
- AI Agent resolves up to 80% of customer conversations automatically
- +8 more outcomes
Companies that use Jivochat
Customer profileNamed customers3 records
Segments7 records
Ideal customer profiles3 records
Jivochat technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability6 records
Feature10 records
Jivochat partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered minor and core.
- ZAGO StudiominorZAGO Studio is a full-service Shopify Plus agency serving Europe's leading brands. They offer a 15% discount on their Pro Plan plus setup service and support to JivoChat clients, providing ecommerce implementation and ongoing optimization services.
- SmartSitesminorSmartSites is a New Jersey-based online marketing team offering PPC, SEO, and web design services. They provide a free PPC audit for JivoChat customers to help optimize their Google Ads or Facebook Ads campaigns.
- SpocketminorSpocket is a US and EU dropshipping marketplace enabling retailers to source products from thousands of dropshipping suppliers. They offer a 14-day free trial to JivoChat customers to help them start and scale online stores.
- AdyogiminorAdyogi is a Premier Google Partner and Facebook Agency Partner providing digital marketing services for e-commerce brands. They offer 30% off all services to JivoChat referral customers for paid search campaigns from creation to conversion optimization.
- Print N ShipminorPrint N Ship provides print-and-ship services for businesses, uploading PDF/image files for printing and shipping anywhere in the United States. They offer free credits to JivoChat customers.
- OVHCloudcoreOVHCloud provides web hosting services as a sub-processor for JivoChat's infrastructure. Listed in the Terms of Service as an approved processor for service data.
- Zingaya, Inc.coreZingaya provides telephony services for JivoChat's voice communication capabilities. Zingaya is Privacy Shield certified. Listed in the Terms of Service as an approved sub-processor.
- Google LLC / Google Ireland Limited / Google Asia Pacific Pte. Ltd.coreGoogle provides Google Translate integration used by JivoChat's AI features. Named as a sub-processor in the Terms of Service, along with Google LLC, Google Ireland, and Google Asia Pacific.
- OpenAIcoreOpenAI provides the underlying AI technology powering JivoChat's AI Agent and AI Assistant features. JivoChat AI Agent is powered by OpenAI technologies, requiring access to personal data to operate. Referenced in AI feature documentation.
Scale indicators16 records
Recent moves6 records
Expansion highlights5 records
Jivochat competitors and assessment
Company assessmentDirect peers
- Intercom: Direct competitor offering an AI-first customer service platform with live chat, messenger integrations, AI agents (Fin), and a help center. Targets the same SMB and mid-market segment with a similar omnichannel + AI value proposition, though at higher price points and with deeper enterprise penetration.
- Tidio: Direct SMB-focused live chat and AI customer service competitor with Lyro AI agent, multichannel inbox, and Shopify/WooCommerce integrations. Targets the same small business and ecommerce segment as JivoChat's primary go-to-market.
- LiveChat (now Text): Direct competitor offering live chat, chatbots, AI assist, and helpdesk products targeting SMB and mid-market businesses. Closely aligned on chat-first DNA, product-led growth, and SMB pricing tier structure.
- Tawk.to: Free live chat platform widely used by SMBs that competes directly on price with JivoChat's free trial and base tiers. Differentiates on a free-forever model that pressures JivoChat's entry-level monetization.
- Crisp: SMB-focused multichannel customer messaging platform with live chat, chatbots, and a CRM-like shared inbox. Competes head-to-head with JivoChat in the small business and ecommerce segment with comparable pricing and feature set.
- Drift (now Salesloft): Conversational AI and live chat platform historically focused on sales/marketing use cases with chatbot and live agent handoff. Directly comparable to JivoChat's Jivo Marketing and chatbot offerings, though now repositioned inside Salesloft's revenue workflow suite.
- Olark: Long-standing live chat SaaS for SMBs with chat routing, chatbots, and CRM integrations. Direct SMB competitor to JivoChat with a similar chat-first positioning, though narrower channel breadth and no native telephony.
Broad incumbents
- Zendesk: Incumbent customer service and engagement platform with Zendesk Chat, messaging, voice, and a broad help desk/ticketing suite. Larger and better capitalized than JivoChat, serving overlapping customers but with a much wider product portfolio and enterprise focus.
- Freshdesk (Freshworks): Broader customer support suite from Freshworks with Freshchat, Freddy AI, voice, and ticketing. Overlaps with JivoChat in chat and AI automation but extends into helpdesk, ITSM, and CRM for a wider enterprise footprint.
- HubSpot Service Hub: Broader CRM-included service product offering live chat, tickets, knowledge base, and AI features as part of HubSpot's CRM platform. Overlaps with JivoChat on chat and AI capabilities but bundles them into a much larger marketing/CRM/sales stack.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Jivochat social profiles
Digital presenceJivochat financial estimates
Financial estimateRevenue estimate
Valuation estimate
Jivochat leadership team
Management profileNumber of profiles
Jivochat funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Jivochat M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Jivochat
What does Jivochat do?
JivoChat is an omnichannel customer communication platform that consolidates website live chat, WhatsApp, Instagram, Facebook, Telegram, Apple Business Chat, email, and cloud telephony into a single agent interface. The core product is the JivoChat live chat widget, which is augmented by an AI Agent for automated conversations (handling up to 80% of inquiries), an AI Assistant for agent response composition, and integrated marketing, CRM, and video call capabilities.
Is Jivochat a public or private company?
Jivochat is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Jivochat founded?
Jivochat was founded in 2012. It employs 11 to 50 people.
Where is Jivochat based?
Jivochat is headquartered in Wilmington, United States, in the North America region.
How does Jivochat make money?
Five revenue lines are on record. SaaS Subscription (Core Platform) is the primary driver. The others are AI Agent Module, video Calls Feature, jivoChat Business Phone (Telephony Plus) and partner Deals & Offers.
Who are Jivochat's main competitors?
Direct peers on record are Intercom, Tidio, LiveChat (now Text), Tawk.to, Crisp, Drift (now Salesloft) and Olark. Broad incumbents are Zendesk, Freshdesk (Freshworks) and HubSpot Service Hub.
Does Jivochat have an API?
Yes. JivoChat offers a Web API for developers to embed the chat solution on websites or web apps. The API enables integration of JivoChat into CRM systems or other software. The platform provides 50+ ready-made integration solutions. Third-party software may interact with Jivo's servers exclusively through the documented open API. Developer documentation is at www.jivochat.com/docs.
What industry is Jivochat in?
Jivochat's product category is Customer Service Software. Its primary akta.pro industry code is BPAMACAH, Community/Group Chat Platforms, with a secondary code of HDAAADAF, Conversational NLP & Dialogue Management (chatbots, agents). Its NAICS code is 5182 and its SIC code is 7370.