Compass Care Group

What Compass Care Group does

Compass Care Group is a privately held, NDIS-registered disability services provider headquartered in Malaga, Perth, Western Australia, founded in 2020. The company delivers a broad portfolio of 17 NDIS-funded services to participants with physical, intellectual, sensory, psychosocial, neurological, and complex health disabilities, covering accommodation supports (Disability Supported Accommodation, Supported Independent Living, Specialist Disability Accommodation, Individualised Living Options, Short Term Respite), support coordination (Level 2 and Specialist), clinical services (Community Nursing, Psychosocial Recovery Coaching, Behaviour Support, Palliative Care), and daily living supports (home care, high-intensity personal activities, social and community participation, plan management, 24/7 and mental health services). Service delivery is direct-to-consumer across Perth Metro and Regional Western Australia, with intake via website forms, two phone lines, WhatsApp, and email, and a referral pathway through Support Coordinators, Local Area Coordinators, and NDIS planners.

The business model is built on billing the National Disability Insurance Scheme at rates set by the NDIS Price Guide, with revenue recurring in nature as participants draw on funded plans. Compass Care claims AI-assisted capabilities (sourced to a secondary reference) for participant-to-worker matching, care plan generation, and predictive early intervention, though no proprietary technology platform is documented in primary sources. The company positions itself as a local, person-centred provider with a stated 24-hour service start and a 2-minute sign-up process, supported by an explicit focus on hiring and developing a culturally diverse support workforce including people with lived disability experience. Compass Care has no disclosed funding rounds, no parent company, no management team disclosed in the input data, and operates as an independently owned small business in a single Australian state.

Name

Compass Care Group

Legal name

Compass Care Group

Website

https://compasscare.net.au

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

11–50 employees

Short description

Compass Care Group is an NDIS-registered disability services provider in Western Australia delivering 17 service lines including supported independent living, specialist disability accommodation, support coordination, community nursing, and psychosocial recovery coaching to NDIS participants across Perth Metro and Regional WA.

Ownership category

akta.pro rank

Product category

Disability Support Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412), Individual and Family Services (6241)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050), Services-Home Health Care Services (8082)

akta.pro primary industry

Disability Services & Independent Living Support (BPAGACAG)

akta.pro secondary industries

Disability Services & Independent Living Support (BPAGAEAG), Caregiver Support & Respite Coordination (Assessment/Scheduling/Voucher Navigation) (HLADAKAJ)

Keywords

• NDIS disability support
• Supported independent living
• Specialist disability accommodation
• Support coordination services
• Community nursing care

Headquarters

HQ city

Mosman Park

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. NDIS Funded Disability Support Services: Revenue generated through providing NDIS-registered disability support services funded under the National Disability Insurance Scheme. Services include Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), Support Coordination, Community Nursing, and other core and capacity-building supports. Pricing governed by NDIS Price Guide and arrangements.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Compass Care Group is an NDIS-registered disability services provider based in Malaga, Perth, Western Australia, delivering a broad suite of funded disability support services to NDIS participants across Perth Metro and Regional WA. The portfolio covers Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), Individualised Living Options (ILO), Short Term Respite, Support Coordination, Psychosocial Recovery Coaching, Community Nursing, Plan Management, Behaviour Support, Palliative Care, and other daily living supports. Services are funded through the National Disability Insurance Scheme (NDIS) Price Guide and delivered by employed support workers, coordinators, and nurses.

Product overview

Compass Care Group is an NDIS registered disability service provider offering a comprehensive suite of coordinated support services in Perth, Western Australia. The portfolio includes accommodation-based services (Disability Supported Accommodation, Supported Independent Living/SIL, Specialist Disability Accommodation/SDA, Individualised Living Options/ILO, and Short Term Respite), support coordination services (Support Coordination Level 2 and Specialist Support Coordination), clinical and therapeutic services (Psychosocial Recovery Coaching, Behaviour Support Implementation, Community Nursing, and Palliative Care), and daily living supports (Disability Home Care Services, High Intensity Daily Personal Activities, Social and Community Participation, Plan Management, and Mental Health Support). The company provides these services through a person-centred approach, enabling participants to achieve independence and improved quality of life.

Differentiator

Problem solved

Functional benefit

Products and services

• Disability Supported Accommodation (NDIS Home and Living Support) NDIS-funded accommodation service that guides or assists participants in finding and keeping suitable housing. For NDIS participants requiring home and living support in Perth and Regional WA.
• Supported Independent Living (SIL) Structured 24/7 formal support for NDIS participants living in shared accommodation with onsite support availability. For participants requiring ongoing in-home support.
• Specialist Disability Accommodation (SDA) Specialised disability homes designed or modified to meet the specific needs of NDIS participants who require special support services. For participants with high physical support or complex needs.
• Individualised Living Options (ILO) Flexible, personalised living arrangements including living with a host, sharing with a housemate, or independent living with tailored support. For NDIS participants seeking customised living situations.
• Short Term Respite (STA) Short Term Accommodation arrangements providing participants, families, or disability care providers short breaks from their caring responsibilities. For NDIS participants and their families/carers.
• Support Coordination Level 2 NDIS-funded support coordination service helping participants connect with relevant services, negotiate service agreements, set up appointments, and manage challenges in their support environment. For NDIS participants navigating their plans.
• Specialist Support Coordination Government-funded specialist assistance for participants with complex needs, offering more choices and control over services. For NDIS participants with complex or high-needs situations.
• Psychosocial Recovery Coaching Mental health recovery support service focused on developing coping strategies, personal goals, and tailored recovery plans for participants with psychosocial disabilities. For NDIS participants with psychosocial disabilities.
• Disability Home Care Services In-home support services including assistance with daily personal activities, household tasks, and maintaining the home environment. For NDIS participants living at home.
• High Intensity Daily Personal Activities NDIS Core Supports category providing help with everyday tasks such as bowel care, feeding, tracheostomy management, and other high-intensity personal care needs. For NDIS participants requiring complex daily personal care.
• Social and Community Participation Support services enabling participants to engage in community activities, build social connections, and develop life skills. For NDIS participants seeking community engagement.
• Behaviour Support Implementation NDIS behaviour support service designed to empower participants to live safer, more independent lives through positive behaviour support strategies. For NDIS participants requiring behaviour management.
• NDIS Community Nursing Nursing support delivered outside of a hospital setting in places like home, supported accommodation, SIL, SDA or community settings. For NDIS participants requiring clinical nursing care.
• NDIS Plan Management Financial management service for NDIS plans including processing payments, managing invoices, and ensuring funding is utilised properly. For NDIS participants seeking plan administration support.
• 24/7 Care, Emergency Care, Transition Care Round-the-clock assistance ensuring safety, comfort, and peace of mind for participants whenever they need it, including emergency and transition care. For NDIS participants requiring continuous care.
• Palliative Care Specialised support services for NDIS participants requiring end-of-life care and comfort. For NDIS participants with life-limiting conditions.
• Mental Health Support Services Comprehensive mental health support including access to psychologists, counselling, and mental health-focused support workers. For NDIS participants with mental health needs.

Quantifiable outcome

• Sign up and start services within 24 hours
• +1 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Scale indicators1 record

Recent moves4 records

Expansion highlights4 records

Broad incumbents

• Life Without Barriers: One of Australia's largest NDIS-registered disability service providers, offering accommodation, support coordination, and community participation nationally. Directly comparable to Compass Care's service breadth but at vastly greater scale and geographic coverage.
• Aruma: Major national disability services provider formed from the merger of House with No Steps and other providers. Delivers SIL, SDA, ILO, respite and support coordination across Australia, overlapping Compass Care's full service suite.
• Scope Australia: Large national NDIS-registered disability provider delivering accommodation, therapy, and support coordination. Comparable in service breadth to Compass Care but operates primarily on the east coast of Australia.
• Yooralla: Victoria-based NDIS-registered disability services provider with a comprehensive suite including SIL, SDA, respite, and support coordination. Comparable service mix to Compass Care across a different state footprint.

Direct peers

• Rocky Bay: Perth-based NDIS-registered disability services provider offering accommodation, therapy, community participation and respite. Most directly comparable to Compass Care as a fellow WA-headquartered full-service NDIS provider.
• Identitywa: Western Australian NDIS-registered disability provider delivering accommodation, community support, and respite across Perth and regional WA. A near-identical geographic and service overlap with Compass Care.
• Nulsen Disability Services: WA-based NDIS provider focused on supported independent living, community participation, and respite for people with complex disabilities. Competes with Compass Care for the same participant cohort in WA.
• Brightwater Care Group: Perth-headquartered provider of disability, aged, and community nursing services, including SIL and SDA. Overlaps Compass Care's community nursing, accommodation, and disability home care offerings in WA.

Emerging players

• Mable: Online marketplace connecting NDIS participants with independent support workers. Competes for participant demand in WA but uses a platform model rather than directly employed support workers.
• Hireup: Technology-enabled NDIS platform matching participants with support workers across Australia. An emerging alternative distribution model for disability support services that overlaps Compass Care's core market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/ndiscompasscaregroup

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Compass Care Group