What Integrated Technologies does

Integrated Technologies, Inc. is a privately-held managed IT services provider founded in 1976 and headquartered in Twin Falls, Idaho, with a second office in Logan, Utah. The company operates as a single-source outsourced IT department for small and medium-sized businesses across Southern Idaho and Northern Utah, delivering 24/7 network monitoring, cybersecurity, cloud services, help desk support, backup and recovery, and strategic IT planning. Management is concentrated among two principals: Mike McCurdy (President and owner) and Scott Wilson (Vice President and owner since the 2011 merger with Trilogy Network Systems).

The technology stack combines in-house managed services infrastructure with resold third-party platforms. Core managed IT is delivered with continuous proactive monitoring, multi-layered cybersecurity (firewalls, endpoint protection, employee training), and Microsoft 365/Azure cloud services under SOC 2 and HIPAA compliance postures. Voice communications are delivered via two partnership platforms: Crexendo VIP (UCaaS with video conferencing up to 200 attendees, contact center, and 60+ integrations, backed by a 100% uptime guarantee) and Zultys (enterprise VoIP supporting up to 10,000 users, multi-site, with Microsoft Teams/Outlook/Salesforce integrations). The portfolio extends beyond IT into office equipment resale (HP, Xerox, Sharp, Brother, Fujitsu printers/copiers/scanners), Waterlogic bottleless water purification systems (5-stage filtration with UV sanitization on monthly rental), and Java House Peel'n Pour beverage pods.

The business model is anchored in subscription recurring revenue from managed IT monthly retainers, VoIP per-seat subscriptions, and Waterlogic all-inclusive rentals, supplemented by transactional revenue from office equipment sales and Java House pod reorders. Go-to-market is sales-led and consultative, with free consultation offers, multiple regional phone lines, inside sales support, and case-study-driven content marketing. Customer segments are hybrid: primary targeting of SMBs lacking internal IT resources, with secondary vertical specialization in regulated industries including financial institutions (credit unions/banks), healthcare practices (HIPAA), manufacturing, senior living, real estate, and dental. Certifications include Microsoft Partner, CompTIA, SOC 2 Type 2, HIPAA, NSF/ANSI, IAPMO R&T, and UL/CSA listings.

Name

Integrated Technologies

Legal name

Integrated Technologies, Inc.

Website

https://itechinc.com

Company type

Private

Founded year

1976

Operating status

Operating

Headcount range

11–50 employees

Short description

Integrated Technologies is a privately-held managed IT services provider founded in 1976, serving small and medium-sized businesses in Southern Idaho and Northern Utah with 24/7 network monitoring, cybersecurity, cloud services, VoIP, office equipment, and water purification systems.

Ownership category

akta.pro rank

Headquarters

HQ city

Twin Falls

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Managed IT Services: Recurring monthly revenue from ongoing IT management, monitoring, security, and support services. Clients pay a predictable monthly fee for comprehensive outsourced IT department services.
2. Managed IT Services - Monthly Retainer: Fixed monthly pricing model covering network monitoring, cybersecurity, help desk support, cloud services, and backup solutions with no surprise fees.
3. Office Equipment Sales: One-time sales of office equipment including printers, copiers, scanners, and multi-function devices from brands like HP, Xerox, Sharp, Brother, and Fujitsu.
4. Waterlogic Water Systems Rental: Monthly rental program for bottleless water purification systems including the unit, unlimited purified water, all maintenance, parts, labor, and local support.
5. Java House Beverage Pods: Sales of Java House Peel'n Pour beverage pods for hot and cold beverages. Customers receive a reorder code after initial application to order pods at discounted rates.
6. Zultys VoIP Services: Cloud-based VoIP phone system services including hardware (IP phones), software licensing, and ongoing communication services.
7. Crexendo VIP Communications: Unified Communications as a Service (UCaaS) platform with video, messaging, contact center, and integrations, backed by 100% uptime guarantee.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Integrated Technologies delivers outsourced managed IT services for small and medium-sized businesses, including 24/7 network monitoring, cybersecurity, help desk support, cloud services, and backup/recovery. The firm also resells and supports cloud-based VoIP phone platforms (Crexendo VIP and Zultys), office equipment from HP/Xerox/Sharp/Brother/Fujitsu, Waterlogic bottleless water purification systems, and Java House beverage pods as a single-source workplace technology provider.

Product overview

Integrated Technologies is a full-service managed IT services provider that has been operating since 1976, serving Southern Idaho and Northern Utah. The company operates as a single unified service provider offering a portfolio of complementary technology solutions. The core offering is Managed IT Services, which provides 24/7 network monitoring, cybersecurity, cloud services, help desk support, and strategic IT planning. This core service is bundled with specialized VoIP phone solutions including both Crexendo VIP Platform (UCaaS with video conferencing, contact center, and 30+ CRM integrations) and Zultys VoIP (managed VoIP with video, messaging, and multi-site support). Additionally, the company resells office equipment (HP, Fujitsu, Brother, Xerox, Sharp printers, copiers, scanners) and operates two non-IT product lines—Waterlogic bottleless water purification systems (with freestanding, countertop, and sparkling water models featuring 5-stage filtration) and Java House Peel'n Pour beverage pods. These supplementary products are offered as part of the company's single-source solution strategy for workplace technology needs.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Full-service outsourced IT department for SMBs providing 24/7 proactive network monitoring, patch management, cybersecurity, help desk support, cloud services, data backup and recovery, and strategic IT planning on a fixed monthly retainer.
• Crexendo VoIP Phones (VIP UCaaS Platform) Cloud-based unified communications service delivering video conferencing for up to 200 attendees, team messaging, SMS, voicemail transcription, faxing, auto-attendant, contact center capabilities, and over 60 integrations with CRM/SaaS applications, backed by a 100% uptime guarantee.
• Zultys VoIP Phones Fully managed VoIP system providing HD voice, video conferencing, instant messaging, SMS, team chat, presence indicators, visual voicemail with transcription, auto-attendant/IVR, multi-site deployments, centralized management, and N+1 hardware failover, with CRM integrations for Salesforce, Outlook, and Teams.
• Office Equipment Resale of laser printers, copiers, specialty scanners, multi-function devices, and Sharp Aquos Board collaboration displays from HP, Xerox, Sharp, Brother, and Fujitsu, sold directly to business customers as part of comprehensive office technology solutions.
• Waterlogic Bottleless Water Systems Bottleless drinking water purification systems featuring advanced 5-stage filtration (sediment, pre-carbon, reverse osmosis, mineral add-back, post-carbon) with in-tank LED UV sanitization, available in freestanding tower, countertop, and sparkling water dispenser models, rented on a fixed monthly rate that includes installation, maintenance, parts, labor, and filter changes.
• Java House Peel'n Pour Beverage Pods

Quantifiable outcome

• 24/7 monitoring catches issues before they impact business, reducing downtime
• +4 more outcomes

Named customers1 record

Segments9 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature6 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• WaterlogiccoreChannel Partner/ Reseller/ DistributorIntegrated Technologies partners with Waterlogic as a reseller and installer of cutting-edge bottleless water purification systems. The partnership provides businesses with advanced purification technology including 5-stage filtration and UV sanitization through an all-inclusive rental program covering installation, maintenance, and support.
• Java HousecoreChannel Partner/ Reseller/ DistributorPartnership with Java House to provide Peel'n Pour beverage pods for bottleless water coolers. Java House offers a variety of hot and cold beverages featuring exclusive Cold Brew technology with Peel'n Pour pods that avoid plastic contaminants. Integrated Technologies offers these pods at discounted rates to customers.
• CrexendocoreTechnology or IntegrationIntegrated Technologies offers Crexendo's VIP Unified Communications as a Service (UCaaS) platform providing cloud-based video, messaging, phone, and contact center solutions. The Crexendo VIP platform is hosted in Tier 5, Exascale, geo-redundant data centers with 100% uptime guarantee and serves over 1.8 million users globally.
• ZultyscoreTechnology or IntegrationZultys provides enterprise-grade VoIP communications systems offered by Integrated Technologies. The Zultys platform supports up to 10,000+ users with features including video conferencing, SMS, team chat, multi-site deployments, and CRM integrations including Salesforce and Microsoft Outlook.
• MicrosoftcoreTechnology or IntegrationIntegrated Technologies is a Microsoft Partner with certified expertise in Microsoft 365, Azure, and Windows Server solutions. The company implements Microsoft cloud services including Microsoft 365 and provides integrations with Microsoft Teams for unified communications.
• HPcoreChannel Partner/ Reseller/ DistributorHP provides office equipment including printers and multi-function devices that Integrated Technologies resells to business customers as part of comprehensive office technology solutions.
• XeroxcoreChannel Partner/ Reseller/ DistributorXerox copiers and multi-function devices are offered through Integrated Technologies as part of their office equipment sales and management services.
• SharpcoreChannel Partner/ Reseller/ DistributorSharp office equipment including printers, copiers, and Aquos Board collaboration solutions are sold and supported by Integrated Technologies.
• BrotherminorChannel Partner/ Reseller/ DistributorBrother printers and office equipment are among the brands offered by Integrated Technologies to customers.
• FujitsuminorChannel Partner/ Reseller/ DistributorFujitsu specialty scanners and office equipment are sold by Integrated Technologies as part of their office equipment offerings.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• NWN Carousel: Regional managed IT services and unified communications provider serving SMB and mid-market businesses across the Northeast. Highly comparable given similar focus on managed services bundled with UCaaS/VoIP for SMBs.
• Marco Technologies: Regional managed IT services and office technology provider headquartered in the Midwest serving SMBs with managed services, cloud, VoIP, and copier/print solutions. Directly comparable in business model, customer size, and mix of recurring managed services plus equipment resale.
• Pacific Networks Inc. Pacific Northwest focused managed IT services and VoIP provider for SMBs. Comparable in scale, regional model, and mix of managed services with cloud communications offerings.
• Datavision: Smaller regional managed IT and office technology services firm targeting small and mid-size businesses. Comparable in customer type and bundling of managed IT, communications, and equipment.
• Pioneer Technology Services: Regional managed IT services firm serving SMBs across the South-Central US. Comparable single-source technology provider strategy combining managed services, communications, and support for SMB clients.

Broad incumbents

• Konica Minolta Business Solutions: Major office equipment manufacturer offering managed IT services, document workflow, and VoIP solutions through its All Covered brand. Broader incumbent competitor chasing the same SMB / mid-market managed services and workplace technology wallet share.
• Sharp Business Systems: Office equipment and managed services arm of Sharp offering printers, MFPs, collaboration displays, and IT solutions to SMBs. Directly comparable in bundling of document technology with adjacent managed services.
• Ricoh USA: Large office technology vendor with growing managed IT and cloud services portfolio. Competes for the SMB cross-sell of copiers, managed services, and communications that Integrated Technologies packages.
• CompuCom: Established national managed IT services and workplace technology provider serving SMB and enterprise. Operates in adjacent space competing for similar managed IT, communications, and end-user support contracts.

Others

• Crexendo: Unified communications / UCaaS platform vendor that supplies one of Integrated Technologies' core VoIP platforms via a partner relationship. Strategically important channel partner that also represents a competitive risk if Crexendo moves toward direct SMB sales.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Integrated Technologies