What Converged Technology Professionals does

Converged Technology Professionals (CTPros) is a privately held U.S. communications and IT professional services firm headquartered in Crystal Lake, Illinois, founded in 1998 and operating with 11-50 employees. The company functions as a value-added reseller and implementation partner for unified communications as a service (UCaaS), contact center as a service, and on-premises PBX platforms, holding Platinum-tier status with Mitel and ShoreTel and Premier-tier status with RingCentral. Its core technology stack spans Mitel, ShoreTel, RingCentral, Zoom, Microsoft Teams, 8x8, Dialpad, NICE CX1, Cognigy, Talkdesk, and Avaya Cloud Office, wrapped by a proprietary managed services platform called CloudCare that delivers ongoing monitoring, training, remote support, and a customer portal.

CTPros monetizes through three streams: professional services (consulting, implementation, and migration projects), managed services (CloudCare recurring support contracts), and hardware/software resale. Pricing is quote-based, tailored to deployment scope, and structured around multi-year enterprise contracts. The go-to-market combines direct enterprise field sales with channel-led distribution, most notably a 2025 strategic partnership with Carahsoft to deliver Zoom solutions into the State, Local, and Education (SLED) procurement channel. Marketing is driven by an asset library of case studies, white papers, webinars, video spotlights, and a blog, anchored by high-visibility customer logos.

The company serves a diversified mix of enterprise customers across professional sports (Milwaukee Brewers, Chicago Cubs, Detroit Lions, Tennessee Titans), logistics (AIT Worldwide Logistics), manufacturing (Sweetwater, Elkay, Heaven Hill, Testa Produce), education (JCPS, University of Illinois Chicago), financial services (Summit Credit Union, Private Bank), healthcare (Illinois Poison Control), government and regulated utilities (Diggers Hotline), and nonprofits (Salvation Army). Customer segments are organized vertically rather than by size tier, with primary focus on enterprise, government, and education.

Name

Converged Technology Professionals

Legal name

Converged Technology Professionals, Inc.

Website

https://voipswami.com

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

11–50 employees

Short description

CTPros is a U.S.-based value-added reseller and managed services provider for UCaaS, contact center, and unified communications platforms, holding top-tier partnerships with Mitel, ShoreTel, RingCentral, and Zoom and serving enterprise, government, education, and sports customers.

Ownership category

akta.pro rank

Product category

Business Communications Services

NAICS

Computer Systems Design and Related Services (54151), Telecommunications Resellers (517121)

SIC

Services-Telephone Interconnect Systems (7385), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Telecom, Unified Communications & VoIP (EDAOAIAN)

Keywords

• Unified communications services
• Cloud contact center solutions
• UCaaS implementation partner
• Managed communications services
• Cloud phone system migration

Headquarters

HQ city

Crystal Lake

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Professional Services: Implementation, consulting, and deployment services for cloud and onsite phone systems, unified communications, and contact center solutions.
2. Managed Services: Ongoing CloudCare support and management services for deployed communication systems.
3. Hardware and Software Sales: Sale of phone systems, hardware, and software licenses for cloud and on-premise communication solutions.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

Converged Technology Professionals (CTPros) is a business communications partner that sells, implements, and manages cloud and on-premises unified communications, contact center, and phone system solutions primarily as a value-added reseller for RingCentral (Premier), Mitel/ShoreTel (Platinum), Zoom, and Microsoft Teams. Its core service portfolio includes CloudCare managed services, cloud and on-premise contact center consulting, unified communications deployment, cloud migrations, IT and network consulting, and custom IVR/voice and SMS application development.

Product overview

Converged Technology Professionals (CTPros) operates as a business communications partner offering a unified portfolio of cloud and on-premises phone systems, unified communications, and contact center solutions. The core offerings include CloudCare (a managed services platform), Contact Centers, Unified Communications, Cloud Migrations, Consulting & Advisement, Video & Meetings, Workforce Management, IT & Network Consulting, and IVR/Voice & SMS Development. CTPros delivers these solutions primarily as a reseller and implementation partner for major platforms including RingCentral (Premier Partner), Mitel/ShoreTel (Platinum Partner), and Zoom, offering cloud and on-premises phone solutions along with professional services for planning, implementation, and ongoing support.

Differentiator

Problem solved

Functional benefit

Products and services

• CloudCare A comprehensive managed cloud services platform providing ongoing support, training, monitoring, and remote support capabilities for unified communications and contact center solutions deployed across customer environments.
• Contact Centers Cloud-based contact center consulting offering design, deployment, and management of call center operations, with workforce management and CRM integration capabilities for enterprise customers.
• Unified Communications Communication solutions enabling businesses to improve productivity and collaboration throughout their organization using integrated voice, video, messaging, and collaboration tools from multiple UCaaS platforms.
• Cloud Migrations Migration services that help businesses transition from on-premises phone systems to cloud-based communication platforms, including Mitel to cloud migrations.
• Consulting and Advisement Strategic guidance services helping clients decide on optimal technology blends to unify collaboration, enhance productivity, and select among competing UCaaS platforms.
• Video and Meetings Video collaboration and meeting solutions delivered as part of the unified communications portfolio, leveraging Zoom and Microsoft Teams platforms.
• Workforce Management Solutions for managing and optimizing contact center workforce scheduling, performance, and operational efficiency.
• IT and Network Consulting Professional IT and network consulting services for Mitel systems and network infrastructure supporting unified communications deployments.
• IVR Development (Voice and SMS Application Development) Custom voice and SMS application development including custom IVRs and post-call surveys that increase customer service capabilities and extend phone system functionality.

Quantifiable outcome

• Visual voicemail, increased phone mobility, improved call center management for Chicago Cubs

Named customers16 records

Segments8 records

Ideal customer profiles3 records

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature1 record

Partnerships

Six partnerships are on record, tiered core and minor.

• CarahsoftcoreChannel Partner/ Reseller/ Distributor · 13 November 2025Strategic partnership to deliver Zoom's collaboration platform to the State, Local, and Education (SLED) market. The partnership enables CTPros to offer Zoom's secure communication solutions through Carahsoft's government procurement channels, aiming to improve government and educational institutions' communication infrastructure.
• RingCentralcoreTechnology or IntegrationPremier RingCentral Partner providing implementation, deployment, and managed services for RingCentral's UCaaS platform.
• Mitel/ShoreTelcoreTechnology or IntegrationPlatinum ShoreTel and Mitel Partner offering implementation and support services for Mitel and ShoreTel communication systems.
• ZoomcoreTechnology or IntegrationPartner providing Zoom collaboration platform solutions, including recent expansion into SLED market via Carahsoft partnership.
• Ingram MicrominorChannel Partner/ Reseller/ DistributorDistribution partner for technology products and solutions.
• ScanSourceminorChannel Partner/ Reseller/ DistributorDistribution partner for technology products and solutions.

Scale indicators2 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• CXtec: IT equipment reseller and services provider with a long-standing UC voice/networking practice. Comparable to CTPros's hardware resale and integration of UCaaS and on-prem phone systems for enterprise customers.
• AppSmart: Channel partner platform distributing UCaaS, CCaaS, and connectivity services to business customers. Direct comparable to CTPros in the UCaaS channel ecosystem with multi-vendor partnerships and a partner-led distribution model.
• Sandler Partners: Master agency distributing UCaaS, CCaaS, and cloud services through a partner channel. Comparable to CTPros as a channel-led distributor of RingCentral, Mitel, and Zoom with overlapping vendor portfolios and enterprise/government customer base.
• AVANT Communications: Master agent and value-added distributor for UCaaS, CCaaS, and SD-WAN solutions. Closely comparable business model to CTPros as a channel partner reselling RingCentral, Zoom, and other major UCaaS platforms to enterprise and government customers.
• Telarus: Master agent and tech services distributor for UCaaS, contact center, and network services. Direct comparable in the UC/CC channel partner ecosystem, with overlapping vendor relationships (RingCentral, 8x8, Zoom) and similar enterprise/SLED go-to-market motion.
• VC3: Managed IT services provider with a strong municipal government and SMB focus, offering unified communications and cloud migrations. Comparable to CTPros in public sector/government UC deployments and managed services delivery.
• Marco Technologies: Managed technology services provider delivering UCaaS, networking, and managed IT to Midwest enterprises. Closely comparable to CTPros's regional Midwest focus, vendor portfolio (Mitel, Microsoft), and managed services delivery model.
• Centre Technologies: Managed IT and cloud services provider offering unified communications, contact center, and Microsoft Teams implementations. Direct comparable to CTPros across UCaaS deployment, managed services, and multi-vendor expertise.

Broad incumbents

• ConvergeOne (C1): Large-scale systems integrator focused on collaboration, networking, and data center solutions for enterprise and public sector. Overlaps with CTPros across UCaaS implementation, Mitel/ShoreTel services, and government/SLED contracts at a much larger scale.

Others

• MasterStream / Carahsoft (UC practices): Government IT solutions aggregator that CTPros already partners with for SLED Zoom distribution. An adjacent channel ecosystem participant that both enables and competes for SLED UCaaS deals.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/voipswami

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Converged Technology Professionals