The Voip Shop
The VoIP Shop is a UK-based, Leicester-headquartered provider of cloud-hosted business VoIP phone systems for SMBs and mid-market customers (1–500+ users), offering BroadSoft-based telephony from £13.95/user/month across healthcare, legal, education, retail, and public-sector verticals, with NHS-approved, ISO 27001, and PCI-DSS-compliant deployments and a 2025-launched AI feature layer.
- Company typePrivate
- Founded2014
- HeadquartersLeicester, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingServices
What The Voip Shop does
The VoIP Shop (trading name of Transltr Ltd, registered in England & Wales, Company No. 05693707) is a UK-based provider of cloud-hosted business VoIP phone systems headquartered in Leicester. Its core platform is built on BroadSoft, hosted in Telehouse London data centres over BT Openreach national network infrastructure with Cisco enterprise-grade core networking, and is offered to UK businesses from sole traders up to 500+ user enterprises across eight pricing tiers ranging from £13.95 to £23.99 per user per month. Plans bundle unlimited UK landline and mobile calling, free pre-configured Cisco/Yealink/Polycom desk phones, 24/7 UK-based support, and increasingly AI-powered features (call transcription, AI-generated summaries, voicemail-to-text, AI receptionist, AI voice bot, AI answering service).
The company monetizes through recurring monthly subscriptions across VoIP, business broadband (SOGEA, Ethernet, 5G, CityFibre), business mobile SIMs, and complementary hardware sales, with go-to-market spanning direct phone-based enterprise sales, website self-service quotation, and a UK-wide Local Business Partner channel. It pursues a vertical-specialization strategy with dedicated product lines for healthcare (GP VoIP Connect, NHS-approved), dental, pharmacy, hotels, legal, education, and other regulated sectors, anchored on compliance credentials including ISO 27001, Cyber Essentials, UK GDPR, PCI-DSS, NHS DSP Toolkit, and NHS Advanced Telephony BPF Approved Supplier status. Its integration catalogue spans 200+ CRM and practice management platforms (HubSpot, Salesforce, Zoho, Microsoft Dynamics, Sage, SystmOne, Dentally, Clio, Pearl, AeronaDental) and major communications suites (Microsoft Teams, Cisco Webex, Zoom, Google Workspace). Referenceable customers include UK Parliament, NHS, Amazon Prime Video, Amazon MGM Studios, Hilton Edinburgh, Krispy Kreme, Papa John's, Yamaha, Wates Group, Vinci Energies, London Medical, and Leicester City Council.
Operationally, The VoIP Shop is a private, founder/management-owned UK SMB operating without disclosed external institutional capital or public listing. It has 11–50 employees, no subsidiaries, no M&A activity, and no disclosed funding rounds. Its 2025 strategic emphasis is on (1) embedding AI into core tiers, (2) launching vertical-tailored sub-brands, and (3) capturing forced-migration demand from the UK PSTN/ISDN switch-off in January 2027, supplemented by a 5-star Trustpilot/Google reputation and 25,000+ cumulative customers since 2006.
The Voip Shop firmographics
Firmographics- Name
- The Voip Shop
- Legal name
- Transltr Ltd
- Website
- https://thevoipshop.co.uk
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- The VoIP Shop is a UK-based, Leicester-headquartered provider of cloud-hosted business VoIP phone systems for SMBs and mid-market customers (1–500+ users), offering BroadSoft-based telephony from £13.95/user/month across healthcare, legal, education, retail, and public-sector verticals, with NHS-approved, ISO 27001, and PCI-DSS-compliant deployments and a 2025-launched AI feature layer.
- Ownership category
- akta.pro rank
The Voip Shop industry classification
Industry- Product category
- Business VoIP / Cloud Phone Systems
- NAICS
- Telemarketing Bureaus and Other Contact Centers (561422), Telephone Call Centers (56142)
- SIC
- Radiotelephone Communications (4812)
- akta.pro primary industry
- Cloud PBX & Hosted Telephony (HDAIAHAB)
- akta.pro secondary industry
- Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)
Keywords
Where The Voip Shop is headquartered
LocationHeadquarters
- HQ city
- Leicester
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
The Voip Shop business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales
Revenue model
- VoIP Phone System Subscriptions: Monthly recurring subscription revenue per user across three plan tiers. Includes unlimited UK landline and mobile calls, desk phone hardware, and 24/7 UK-based support. Plans scale from basic VoIP to AI-enhanced with CRM integration.
- Business Broadband Services: Fibre broadband packages including SOGEA, Ethernet Leased Lines, 5G Business Broadband, and City Fibre solutions bundled with VoIP services.
- Business Mobile Sim Only Deals: Mobile connectivity packages including business deals for Vodafone, O2, EE, and IoT SIM cards.
- VoIP Hardware Sales: Pre-configured IP desk phones (Cisco, Yealink, Polycom), cordless DECT phones, conference phones, and headsets provided free with selected plans or available for separate purchase.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Standard Voice - Complete VoIP plan for businesses from £13.95/month/user |
| Subscription | Monthly | Premium AI - VoIP Plan with AI Features from £16.95/month/user |
| Subscription | Monthly | Ultimate AI + CRM Integration - VoIP Plan with AI Features and CRM Integration from £23.99/month/user |
| Subscription | Monthly | Business Broadband from £29.99/month |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
The Voip Shop product offering
Product offeringCore offering
The VoIP Shop provides cloud-hosted business VoIP phone systems to UK organisations, delivered as per-user monthly subscriptions that bundle unlimited UK landline and mobile calls, pre-configured IP desk phones, CRM integrations, and 24/7 UK-based support. Its portfolio spans Standard, Premium AI, and Ultimate AI + CRM plans, and includes AI receptionist/voice agent capabilities, call recording, SIP trunking, business broadband, and industry-specific solutions for healthcare, legal, hospitality and other verticals.
Product overview
The VoIP Shop is a UK-based AI-powered business VoIP provider offering a cloud-hosted phone system platform with three tiers: Standard Voice (£13.95/user/month), Premium AI (£16.95/user/month with AI transcription, summaries, and recording transcription), and Ultimate AI + CRM Integration (£23.99/user/month with 200+ CRM integrations and click-to-dial). The portfolio spans VoIP phone systems (cloud, hosted, enterprise, 3CX, Yeastar, IPECS), AI-powered features (AI Receptionist, AI Voice Agent, AI Answering Service, AI Cloud Phone System), unified communications (Microsoft Teams, Cisco Webex Calling, call conferencing, IVR, auto attendant), call management (call recording, PCI-compliant call recording, advanced call reporting, call queuing), connectivity (SIP trunking, business broadband, Ethernet leased lines, mobile SIMs), and vertical solutions (GP VoIP Connect for NHS, industry-specific AI receptionists for hotels, dental, and pharmacies). All plans include 24/7 UK-based support, free pre-configured Cisco desk phones, and unlimited UK landline and mobile calls.
Differentiator
Problem solved
Functional benefit
Products and services
- VoIP Phone System (cloud-hosted business phone system) Cloud-based business VoIP phone system providing unlimited UK landline and mobile calls, free Cisco IP desk phones, mobile and desktop apps, and 40+ built-in features for UK businesses replacing legacy ISDN/PSTN lines.
- Cloud Phone Systems Cloud-hosted telephone PBX service for UK businesses, providing flexible working, business continuity, and scalable communications without on-premise hardware.
- Hosted Phone System Hosted PBX cloud telephony service that removes on-premise hardware requirements and delivers remote access, call forwarding, voicemail, and managed provider support to UK businesses.
- Enterprise Phone System Enterprise-grade cloud VoIP phone system designed for large UK organisations with 50–500+ users across multiple sites, providing multi-location management, advanced call management, and unified communications integration.
- AI Receptionist AI-powered virtual receptionist that handles incoming calls 24/7, performs smart routing to the appropriate department, and captures messages automatically without human intervention.
- AI Voice Agent AI voice bot that answers incoming calls and handles common enquiries with smart routing to the appropriate department.
- AI Answering Service AI-powered answering service providing voicemail-to-text transcription and AI-generated summaries of missed calls delivered to desktop, mobile or email.
- AI Cloud Phone System Cloud-hosted VoIP phone system with integrated AI capabilities including call transcription and AI voice bot answering.
- GP VoIP Connect (NHS) NHS Advanced Telephony (BPF)-approved cloud phone system specifically designed for GP surgeries and NHS medical practices, with SystmOne integration and DSPT compliance.
- SIP Trunking SIP trunking service that connects VoIP systems with the PSTN for voice calls over existing IP network infrastructure.
- Business Broadband Business-grade broadband services including superfast, ultrafast, fibre, SOGEA, and 5G business broadband for reliable VoIP connectivity, starting from £29.99 per month.
- Ethernet Leased Lines Dedicated ethernet leased line connectivity providing guaranteed bandwidth and SLA-backed connectivity for UK businesses.
- Business SIM Only Deals Mobile SIM-only deals for UK businesses including Vodafone, O2, EE, and IoT SIM cards for workforce connectivity.
- VoIP Hardware (IP Desk Phones) Pre-configured IP desk phones, cordless DECT phones, conference phones and headsets from Cisco, Yealink, Polycom and Snom, provided free with selected plans or available for separate purchase.
Quantifiable outcome
- Cost reduction of up to 40% compared to traditional phone systems
- +4 more outcomes
Companies that use The Voip Shop
Customer profileNamed customers12 records
Segments8 records
Ideal customer profiles5 records
The Voip Shop technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration25 records
AI capability5 records
Feature6 records
The Voip Shop partnerships and signals
Strategic signalPartnerships
21 partnerships are on record, tiered core and supporting.
- CiscocoreCisco provides enterprise-grade core networking infrastructure and approved IP phones (Cisco 9841, 9851 desk phones). The VoIP Shop is hosted by Cisco with Webex integration capabilities for video conferencing and unified communications.
- MicrosoftcoreMicrosoft Teams Phone System integration allowing businesses to use Microsoft Teams as their phone service interface with full call management features and direct phone number integration.
- Telehouse LondoncoreTier 1 hosting location for VoIP infrastructure at Telehouse London data centres with internationally recognised security and reliability accreditations.
- BT OpenreachcoreNational telephone network for call transmission, leveraging BT Openreach infrastructure for UK-wide connectivity and PSTN migration services.
- BroadSoftcoreBroadSoft-based cloud-hosted VoIP platform providing the core telephony features and reliability for The VoIP Shop service.
- HubSpotcoreCRM integration with HubSpot providing click-to-dial, automatic call logging, contact sync, and on-screen contact pop-ups for sales and marketing teams.
- SalesforcecoreCRM integration with Salesforce for automatic call logging, customer record pop-ups, click-to-dial, and contact synchronisation within Salesforce CRM.
- ZohocoreCRM integration with Zoho for business communication automation, contact management, and call tracking.
- Microsoft DynamicscoreCRM integration with Microsoft Dynamics for enterprise customers requiring Microsoft ecosystem integration.
- SagecoreCRM integration with Sage accounting software for business communication and accounting workflow integration.
- SystmOnecoreHealthcare-specific integration with SystmOne (TPP) for GP surgeries, enabling clinical communication workflows within the patient management system.
- DentallycoreDental practice management software integration with Dentally for dental practices, providing telephony CRM integration for appointment management.
- CliocoreLegal practice management software integration with Clio for solicitors and legal services, providing case management and call logging integration.
- Webex (Cisco)coreWebex integration for video conferencing, desktop and mobile apps (Webex by Cisco for iOS, Android, Windows, Mac), and Cisco Webex Calling cloud phone system.
- YealinksupportingIP desk phones (T46, W73P) and conference phones (CP965) provided as compatible hardware options for The VoIP Shop platform.
- PolycomsupportingPolycom VVX desk phones (VVX400, VVX450) offered as compatible IP phone hardware options.
- SnomsupportingSnom IP phones and conference phones (C520) available as compatible hardware options.
- 3CXsupporting3CX Phone System solution offered as an alternative VoIP platform option for businesses.
- NaqsupportingUK GDPR compliance certification and data protection services provider. Naq verifies The VoIP Shop's UK GDPR compliance requirements.
- ICO (Information Commissioner's Office)supportingICO registered data controller (registration reference ZA476885) for UK GDPR compliance.
- CityFibresupportingCity Fibre Business Broadband solution partner providing ultrafast fibre connectivity for VoIP services.
Scale indicators5 records
Recent moves6 records
Expansion highlights6 records
The Voip Shop competitors and assessment
Company assessmentBroad incumbents
- Vonage (Ericsson): Vonage, now part of Ericsson, provides UCaaS, CCaaS, and communications APIs to UK and global businesses. It competes head-to-head with The VoIP Shop in hosted telephony and AI-enabled contact centre, with substantially larger R&D and global reach.
- RingCentral: RingCentral is a global UCaaS leader offering cloud phone, contact centre, and AI-powered communications for businesses of all sizes. While much larger and globally focused, it directly overlaps with The VoIP Shop's core cloud PBX, AI receptionist, and contact-centre products, especially for UK SMB and mid-market accounts.
- 8x8: 8x8 is a global UCaaS and CCaaS provider with cloud voice, contact centre, and AI capabilities. It is a direct competitor for UK SMB and enterprise VoIP deals and offers comparable AI transcription, summarisation, and analytics features to The VoIP Shop's 2025 AI launch.
- BT Business (Cloud Voice / One Phone): BT Business is the UK incumbent telecoms operator offering Cloud Voice, SIP, and One Phone UCaaS solutions to UK businesses. It is the natural migration destination for the PSTN switch-off and competes directly with The VoIP Shop, leveraging BT Openreach network ownership that The VoIP Shop itself depends on.
- Microsoft Teams Phone: Microsoft Teams Phone is a global UCaaS offering bundled into Microsoft 365 for businesses of all sizes. It is both a partner integration (The VoIP Shop resells it) and the dominant competitive threat, especially as Microsoft embeds telephony features natively into Teams.
Direct peers
- Wavenet: Wavenet is a UK-based unified communications, connectivity, and cloud telephony provider serving SMBs and mid-market. It is a direct competitor in hosted VoIP, SIP trunking, and broadband bundles, with overlapping vertical focus and a similar channel-partner GTM.
- Daisy Communications: Daisy Communications is a major UK business communications and IT services provider offering hosted VoIP, broadband, and mobile to SMBs and mid-market. It is a direct UK-based competitor targeting the same customer base with similar bundled connectivity-plus-voice propositions.
- 3CX: 3CX is a global open-standard IP PBX and UCaaS platform offered both as a self-managed and hosted solution to SMBs. The VoIP Shop itself resells 3CX, so it is both a partner and a competitor, particularly for cost-sensitive UK SMBs evaluating direct 3CX subscriptions.
- Focus Group: Focus Group is a UK-based managed communications and IT services provider offering hosted VoIP, connectivity, and mobile to SMBs. It directly competes with The VoIP Shop in the UK SMB cloud telephony market with similar pricing and bundled broadband.
- Gamma Communications: Gamma is one of the largest UK-based business communications providers offering hosted voice, SIP trunking, and UCaaS to SMBs and enterprises. It is the closest UK-headquartered, full-stack VoIP competitor to The VoIP Shop, competing on similar customer segments and riding the same 2027 PSTN switch-off.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
The Voip Shop social profiles
Digital presenceThe Voip Shop compliance and trust
Trust signalCompliance8 records
The Voip Shop financial estimates
Financial estimateRevenue estimate
Valuation estimate
The Voip Shop leadership team
Management profileNumber of profiles
The Voip Shop funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
The Voip Shop M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about The Voip Shop
What does The Voip Shop do?
The VoIP Shop provides cloud-hosted business VoIP phone systems to UK organisations, delivered as per-user monthly subscriptions that bundle unlimited UK landline and mobile calls, pre-configured IP desk phones, CRM integrations, and 24/7 UK-based support. Its portfolio spans Standard, Premium AI, and Ultimate AI + CRM plans, and includes AI receptionist/voice agent capabilities, call recording, SIP trunking, business broadband, and industry-specific solutions for healthcare, legal, hospitality and other verticals.
Is The Voip Shop a public or private company?
The Voip Shop is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was The Voip Shop founded?
The Voip Shop was founded in 2014. It employs 11 to 50 people.
Where is The Voip Shop based?
The Voip Shop is headquartered in Leicester, United Kingdom, in the Europe region.
How does The Voip Shop make money?
Four revenue lines are on record. VoIP Phone System Subscriptions are the primary driver. The others are business Broadband Services, business Mobile Sim Only Deals and voIP Hardware Sales.
Who are The Voip Shop's main competitors?
Broad incumbents on record are Vonage (Ericsson), RingCentral, 8x8, BT Business (Cloud Voice / One Phone) and Microsoft Teams Phone. Direct peers are Wavenet, Daisy Communications, 3CX, Focus Group and Gamma Communications.
Does The Voip Shop have an API?
No public API is recorded for The Voip Shop.
What industry is The Voip Shop in?
The Voip Shop's product category is Business VoIP / Cloud Phone Systems. Its primary akta.pro industry code is HDAIAHAB, Cloud PBX & Hosted Telephony, with a secondary code of BPAFAFAK, Customer Service/Support CRM & Contact Center Platforms. Its NAICS code is 561422 and its SIC code is 4812.