InfoStream

What InfoStream does

InfoStream is a privately-held managed IT services provider founded in 1994 and headquartered in West Palm Beach, Florida, serving 139 small and mid-sized businesses across Palm Beach County, including Boca Raton, Jupiter, Palm Beach Gardens, and Lake Worth. The company delivers an outsourced IT department model built around 24/7/365 server and desktop monitoring, proactive patching, managed backup and disaster recovery, cybersecurity, and cloud productivity services anchored on Microsoft Office 365 and Amazon Web Services. Its core product line includes Worry-Free Server Care & Desktop Care (starting at $150/month) and Worry-Free Backups and Disaster Recovery (starting at $210/month), supplemented by industry-specific solutions for verticals such as CPAs, attorneys, nonprofits, construction, manufacturing, land development, marine businesses, and churches, plus ancillary offerings including PCI compliance, information system auditing, and IT expert witness services.

The business operates on a subscription-based recurring revenue model with no long-term contracts required, layered with per-seat Office 365 resale (priced $2-$27 per user/month) and project-based IT consulting. Go-to-market is sales-led and community-led, combining direct field sales, inside sales, a formal client referral program, and significant earned media driven by CEO Alan Crowetz's 100+ television appearances on NBC, FOX, CBS, and ABC as a cybersecurity expert. The company maintains core vendor partnerships with Microsoft, Dell, Cisco, AWS, Acronis, SonicWALL, Trend Micro, GFI, and APC, and markets a proprietary 122-Point Security Inspection as a lead-generation diagnostic.

Operationally, InfoStream is a micro-cap firm with 1-10 employees, founder-led by CEO Alan Crowetz (MBA, MCSE), and depends heavily on its long-tenured client base, with multiple named customers reporting continuous engagements of 10-25+ years. The company has no disclosed funding, operates exclusively within Florida, and has no publicly reported AI/ML capability, positioning it as a stable, relationship-driven regional MSP rather than a high-growth technology platform.

Name

InfoStream

Legal name

InfoStream, Inc.

Website

https://infostream.cc

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Helpdesk & End-User Support Services (BPAEABAB)

akta.pro secondary industries

Cloud & Infrastructure Support (Servers, Storage, Virtualization) (BPAAACAE), Backup & DR Software Implementation & Managed Platforms (BPAEALAI), Data Security & Privacy Managed Services (DLP/Encryption) (BPAEADAL)

Keywords

• Managed IT services
• Cybersecurity solutions
• Cloud computing services
• Disaster recovery services
• IT consulting services

Headquarters

HQ city

West Palm Beach

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services (Monthly Subscription): Recurring monthly fees for managed services including server monitoring, patching, maintenance, and support. Clients receive proactive IT management for a fixed predictable cost.
2. Server Care & Desktop Care: Flat monthly fee starting at $150/month for server monitoring, security updates, and proactive maintenance.
3. Backup and Disaster Recovery Services: Monthly subscription for backup and disaster recovery starting at $210/month, including cloud replication and 24/7 monitoring.
4. IT Consulting and Professional Services: On-demand IT consulting, implementation, strategic planning, and project-based services.
5. Microsoft Office 365 Resale: Resale of Microsoft Office 365 plans ranging from $2-$27 per user per month.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels6 records

Core offering

InfoStream provides outsourced managed IT services to small and mid-sized businesses in Palm Beach County, functioning as the client's complete IT department. Core deliverables include 24/7/365 server and desktop monitoring with off-hours patching, managed backup and disaster recovery, cybersecurity protection, cloud services (Microsoft Office 365 and AWS migration), and project-based IT consulting. Services are sold primarily through recurring flat-rate monthly subscriptions starting at $150/month for server/desktop care and $210/month for backup and disaster recovery.

Product overview

InfoStream is a managed IT services company serving Palm Beach County businesses since 1994. Their core offering is a comprehensive managed IT services portfolio that provides businesses with "an IT department" including 24/7 monitoring, server/desktop care, cybersecurity, and proactive maintenance. The service architecture includes: core Managed IT Services as the primary offering, supplemented by Server Care & Desktop Care and Backups and Disaster Recovery modules (starting at $150/month and $210/month respectively), Business Continuity & Disaster Recovery for holistic data protection, and Managed Cloud Backup Service for cloud-native protection. Cloud infrastructure support includes Amazon Web Services (AWS) and Microsoft Office 365 with its component services: Exchange Online, SharePoint Online, Lync Online, and Office Professional Plus. Specialized compliance and audit services include PCI Compliance Services and Information System Auditing. The company also offers Expert Witness Service and their Free 122 Point Inspection as a lead-generation tool. Industry-specific solutions target Nonprofits, CPAs, Attorneys, Land Development, Construction, Manufacturing, Marine/Salt Life businesses, and Churches. The IT Risk Assessment service rounds out their security offerings.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Comprehensive outsourced IT department service for small and mid-sized businesses in Palm Beach County, including 24/7/365 server and desktop monitoring, off-hours security patching, proactive maintenance, cybersecurity, networking, and strategy support.
• Server Care & Desktop Care Proactive 24/7/365 monitoring of servers and desktops with monthly security and critical updates applied overnight, plus proactive maintenance, sold as a flat-rate subscription starting at $150/month.
• Backups and Disaster Recovery Managed backup and disaster recovery service using imaging software with onsite and offsite cloud replication, 24/7 monitoring and remediation, historical data versions, and regular upgrades/testing, starting at $210/month.
• Amazon Web Services (AWS) Management AWS migration and management services including cloud implementation, backup and disaster recovery automation, SPLA licensing, and security configuration for client cloud environments.
• Microsoft Office 365 Resale and Implementation Resale and implementation of Microsoft Office 365 plans (P1, E1, E2, E3, E4) priced $6-$27 per user/month with 99% uptime guarantee, combined with cloud productivity support.
• PCI Compliance Services PCI DSS auditing, review, and remediation services helping businesses achieve and maintain payment card industry compliance.
• Information System Auditing Comprehensive IT system audits covering organization, administration, physical and environmental security, logical access, disaster recovery, and application development, available on a pay-as-you-go basis.
• IT Risk Assessment Computer system risk assessment methodology covering threat identification, vulnerability analysis, control audits, and risk prioritization using NIST databases.
• Expert Witness Service IT expert witness services leveraging decades of diverse experience and MBA, MCSE, MCSA, MCP certifications for legal proceedings.

Quantifiable outcome

• 94% of businesses fail within 2 years of losing data
• +3 more outcomes

Named customers17 records

Segments9 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Nine partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationMicrosoft partnership with certified competencies. InfoStream resells and implements Microsoft Office 365, Azure, and other Microsoft solutions. They are listed on Microsoft's PinPoint directory with a 5-star rating.
• DellcoreTechnology or IntegrationDell partnership for hardware sales, server solutions, and enterprise hardware deployment and support.
• CiscocoreTechnology or IntegrationCisco partnership for networking equipment, firewalls, WiFi systems, and network infrastructure solutions.
• AcroniscoreTechnology or IntegrationAcronis partnership for backup solutions, disaster recovery, and data protection software.
• SonicWALLcoreTechnology or IntegrationSonicWALL partnership for cybersecurity, firewall solutions, and network security products.
• Trend MicrocoreTechnology or IntegrationTrend Micro partnership for antivirus, endpoint security, and cybersecurity solutions.
• GFI SoftwarecoreTechnology or IntegrationGFI partnership for network security, web monitoring, and email security solutions.
• APC (Schneider Electric)coreTechnology or IntegrationAPC partnership for uninterruptible power supplies (UPS), power protection, and data center infrastructure.
• Amazon Web Services (AWS)coreTechnology or IntegrationAWS partnership enabling InfoStream to migrate clients to Amazon Web Services cloud. They help with cloud setup, backup/disaster recovery, licensing, and security for AWS environments.

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Others

• ConnectWise: ConnectWise is the PSA/RMM platform provider whose tools InfoStream uses for service delivery, ticket management, and client portal — a key enabling vendor rather than a direct competitor.
• Kaseya: Kaseya is a leading RMM and PSA platform provider for MSPs, comparable ecosystem vendor to ConnectWise that competes for the same MSP tooling spend InfoStream makes.

Direct peers

• Dataprise: Dataprise is a full-service MSP delivering managed IT, cybersecurity, cloud, and disaster recovery across multiple US regions, comparable to InfoStream in service breadth and SMB/mid-market focus.
• CompassMSP: CompassMSP is a regional managed IT services provider offering 24/7 monitoring, managed cybersecurity, cloud, and BDR to SMB clients, comparable in service mix and customer profile to InfoStream.
• CIO Partners: CIO Partners is a smaller full-service MSP offering managed IT, vCIO services, cybersecurity, and cloud migrations to SMB clients — directly comparable in scale and service model to InfoStream.
• Thrive: Thrive is a managed technology services firm offering managed IT, cloud, cybersecurity, and BDR to SMB and mid-market clients — overlapping with InfoStream's core managed services portfolio.
• Ntiva: Ntiva is a mid-market managed IT services provider offering 24/7 monitoring, managed cybersecurity, cloud services, and BDR — closely mirroring InfoStream's core service portfolio for SMB and mid-market clients.
• CMIT Solutions: CMIT Solutions is a franchise-model MSP network providing managed IT, cybersecurity, and BDR to SMBs across the US — directly comparable to InfoStream's verticalized SMB managed services approach.
• Coretelligent: Coretelligent provides managed IT, cloud, cybersecurity, and BDR with a concierge service model similar to InfoStream's, serving SMB and mid-market clients with high-touch support.

Regional players

• TekStream Solutions: TekStream Solutions is a regional MSP offering managed IT, cloud, and cybersecurity services — comparable in service mix to InfoStream though operating in a different US geography.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/infostreaminc
• Facebookfacebook.com/InfoStreamInc
• Xx.com/infoalan

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about InfoStream