ECH

What ECH does

ECH Incorporated (ECH) is a not-for-profit, profit-for-purpose charity headquartered in Parkside, Adelaide, delivering integrated retirement living and aged care services to older South Australians. Founded in 1964, the organisation operates 109 retirement villages containing approximately 2,000 properties under Licence to Occupy agreements, complemented by 7 wellness centres across metropolitan Adelaide and Victor Harbor offering allied health (physiotherapy, podiatry, dietetics, occupational therapy, massage, speech pathology, social work), fitness programming (Balance, Strong & Stable, Tai Chi, Circuit classes), and carer support services including dementia respite.

ECH's revenue model is multi-stream: (i) one-time Entry Contributions on retirement village occupancy with refundable exit entitlements minus management fees and ongoing weekly maintenance charges; (ii) recurring government subsidies through the Support at Home program (which replaced Home Care Packages from November 2025) and the Commonwealth Home Support Programme (CHSP), plus client co-contributions ranging from 5% to 80% of service cost depending on classification; (iii) self-funded care paid hourly at disclosed rates (e.g., $184/hr for physiotherapy, $240/hr for enrolled nurse clinical care, $119/hr for domestic assistance, $19.25 per meal); and (iv) unit-priced wellness and allied health services. The organisation also recently extended into palliative care via a partnership with Heal at Home, providing a $25,000 intensive-care allocation for end-of-life clients.

ECH serves approximately 15,000 South Australians annually, with 6,000 active service clients, 2,000 village residents, and over 250,000 consults, visits, and group class interactions per year. Customer acquisition relies on a direct sales motion (phone 1300 275 324, website enquiry forms, in-person consultations) layered with the government-mandated My Aged Care assessment pathway for subsidised services. The technology stack is conventional: an ECH mobile app, online contact forms, cookie-based marketing analytics, and machine-learning tools governed by a Generative AI Procedure. Distribution is exclusively South Australia-based. Leadership comprises CEO Alan Morrison and a Board that includes recently appointed Dr Helena Williams and retiring Dr Stephen Christley, with Chris Dury serving as CIO.

Name

ECH

Legal name

ECH Incorporated

Website

https://ech.asn.au

Company type

Private

Founded year

1964

Operating status

Operating

Headcount range

501–1,000 employees

Short description

ECH Incorporated is a South Australian not-for-profit charity, founded in 1964, providing integrated retirement living (109 villages, ~2,000 properties), in-home aged care, allied health, and wellness services to approximately 15,000 older South Australians annually across 7 wellness centres.

Ownership category

akta.pro rank

Product category

Aged Care and Retirement Living Services

NAICS

Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (6233), Continuing Care Retirement Communities (623311), Assisted Living Facilities for the Elderly (623312), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331), Services for the Elderly and Persons with Disabilities (62412), Nursing and Residential Care Facilities (623)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Home Health Care Services (8082), Services-Social Services (8300), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Independent Living with Supportive Services (Light ADL/IADL Support) (HLADAAAE)

akta.pro secondary industries

Assisted Living with Enhanced Care / High-Acuity (Aging-in-Place) (HLADABAC), Community-Based Senior Centers with Adult Day Services (HLADAIAJ), Post-Diagnosis Transition & Hospital-to-Home Dementia Support (HSABAEAL), Healthy Aging & Longevity Lifestyle Coaching (HSADAGAK), Recurring Housekeeping for Seniors/In-Home Support (HSAEAAAL)

Keywords

• Aged care services
• Retirement living villages
• Home care support
• Allied health services
• Senior wellness programs

Headquarters

HQ city

Parkside

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Retirement Living - Licence to Occupy: ECH generates revenue through Entry Contributions (upfront payments for the right to occupy retirement properties), weekly maintenance fees, and refundable deposits. Residents pay an entry contribution to secure occupancy rights under a Licence to Occupy agreement. When departing, ECH refunds the exit entitlement minus specific deductions outlined in the residence contract.
2. Support at Home Services: ECH provides government-subsidised care through the Support at Home program and Commonwealth Home Support Programme (CHSP), as well as self-funded care options. Revenue comes from government subsidies (based on assessment levels) and client contributions. Self-funded clients pay directly for services at hourly rates.
3. Wellness and Allied Health Services: ECH generates revenue from fitness classes, therapeutic exercise programs, and allied health services including physiotherapy, podiatry, dietetics, occupational therapy, massage therapy, speech pathology, and social work. These are provided at Wellness Centres across Adelaide and Victor Harbor.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels8 records

Core offering

ECH is a not-for-profit aged care provider in South Australia delivering retirement living (109 villages with nearly 2,000 properties under Licence to Occupy agreements), government-funded and self-funded in-home care through the Support at Home program and Commonwealth Home Support Programme, allied health services (physiotherapy, podiatry, dietetics, occupational therapy, massage, speech pathology, social work), group fitness and therapeutic exercise programs, assisted living at Crichton Court, dementia and carer support, and community engagement programs through 7 wellness centres across Adelaide and Victor Harbor.

Product overview

ECH (Enabling More Confidence at Home) is a not-for-profit aged care provider offering an integrated portfolio of retirement living and home care services across South Australia. The core offering consists of Retirement Living (109 villages with nearly 2,000 properties under Licence to Occupy agreements) and Support at Home (delivered via Support at Home program, Commonwealth Home Support Programme, or Self-Funded Care). Supporting service lines include Wellness Services (Physiotherapy, Dietetics, Podiatry, Occupational Therapy, Remedial Massage, Music Therapy, Social Work, Speech Pathology, Exercise Physiology) and Fitness Services (group programs like Strong & Stable, Tai Chi, Balance). Additional offerings include Assisted Living at Crichton Court, Carer Support, and Community Hub programs. The ECH App provides mobile access to services. ECH operates 7 Wellness Centres across Adelaide and Victor Harbor serving 15,000 South Australians with 250,000+ consults annually.

Differentiator

Problem solved

Functional benefit

Products and services

• Retirement Living Independent retirement living properties across 109 villages in South Australia, offering nearly 2,000 units for people aged 65+ under Licence to Occupy agreements with no Stamp Duty payable.
• Support at Home Integrated home care services enabling older South Australians to live independently, funded through the Support at Home program, Commonwealth Home Support Programme (CHSP), or self-funded options.
• Wellness Services Allied health services including Physiotherapy, Dietetics, Podiatry, Occupational Therapy, Remedial Massage, Music Therapy, Social Work, Speech Pathology, and Exercise Physiology delivered at ECH Wellness Centres.
• Fitness Services Group fitness and therapeutic exercise programs including Balance, Core Strength, Circuit, Strong & Stable, Tai Chi, Strength for Life, and Neurological Rehabilitation classes delivered at Wellness Centres.
• Carer Support Support services for family caregivers including Dementia Support, Day Programs, and Dementia Day Respite to help carers provide care while maintaining their own wellbeing.
• Community Hub Social programs and events including Walking Groups, Walking Footy, Bus Trips, Social Programs, Keep Connected Magazine, and Living Well Program for community engagement.
• Assisted Living (Crichton Court) Assisted living units at Crichton Court, Henley Beach, offering nineteen units with included domestic assistance, meal services, and linen exchange for older adults needing extra support.
• ECH App Mobile application for clients and families to access ECH services, information, and support tools.
• Support at Home Program Government-funded comprehensive care program with 8 funding levels covering Clinical Care, Independence Support, and Everyday Living categories, operating on a quarterly budget system.
• Commonwealth Home Support Programme (CHSP) Entry-level government funding for minor, occasional support services including Home Services, Wellness Services, and Respite for older Australians needing basic assistance.
• Self-Funded Care Privately funded care option providing immediate access to all ECH services without government assessment, offering maximum flexibility and control over service selection.
• End-of-Life Pathway and Palliative Nursing Services Partnership with Heal at Home delivering intensive home and clinical care for older Australians with a terminal prognosis of three months or less, providing a $25,000 allocation for up to 12-16 weeks of palliative support enabled through a medical practitioner's End-of-Life Pathway Form and 24/7 specialised palliative nursing teams in Adelaide.

Named customers7 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Two partnerships are on record, tiered core.

• Heal at HomecoreStrategic or Co-development PartnerECH is partnering with Heal at Home to deliver Palliative Care Nursing Services. This partnership provides older Australians with a terminal prognosis of three months or less a one-off $25,000 allocation for intensive home and clinical care, enabled through a medical practitioner's End-of-Life Pathway Form and supported by 24/7 specialised palliative nursing teams in Adelaide.
• Australian Government - Department of Health and Aged CarecoreOthersECH operates under government-funded care programs including the Support at Home program (replaced Home Care Packages from November 2025) and Commonwealth Home Support Programme (CHSP). Government subsidies form a core part of ECH's revenue model for aged care services.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Silver Chain Group: Australian not-for-profit provider of in-home health, aged, and palliative care with national reach including South Australia. Direct competitor in home and community care.
• KinCare: National provider of in-home aged care, disability, and wellness services. Comparable in Support at Home / CHSP delivery and allied health focus, though for-profit and home-care-led.
• Catholic Healthcare: Faith-based not-for-profit provider of retirement living, in-home care, and residential aged care across NSW, QLD, and VIC. Comparable integrated aged care model and NFP status.
• ACH Group: Adelaide-based not-for-profit provider of retirement living, in-home care, allied health, and residential aged care in South Australia. Most direct comparable given shared geography, integrated service model, and NFP structure.
• Baptcare: Faith-based not-for-profit aged care provider across Victoria, Tasmania, and beyond offering retirement living, home care, and allied health. Comparable integrated community-services model.
• Bolton Clarke: One of Australia's largest not-for-profit aged care providers, offering home care, retirement living, and allied health nationally. Comparable in scale and service breadth, though multi-state.
• Resthaven: South Australian not-for-profit aged care provider offering retirement living, home care, and residential services. Comparable scale, regional concentration, and integrated service portfolio.
• Uniting AgeWell: Not-for-profit aged care provider operating retirement living, home care, and residential services across Victoria and Tasmania. Comparable integrated community-services model.
• mecwacare: Victorian not-for-profit provider of retirement living, home care, residential aged care, and allied health. Comparable in integrated service offering and NFP governance structure.

Regional players

• UnitingSA: South Australian not-for-profit aged and disability care provider operating retirement living and community services. Comparable in SA-based NFP integrated community services, though with a broader disability focus.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCMSAx51h1Ke9h4o_bGFAJNA
• Facebookfacebook.com/ECH.Inc.au
• LinkedInau.linkedin.com/company/ech-inc
• Instagraminstagram.com/ask_ech
• Xx.com/ech_inc

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ECH