Kokatto Teknologi Global

What Kokatto Teknologi Global does

Kokatto Teknologi Global is an Indonesia-based AI-driven customer communication platform provider, founded in 2014 and headquartered in Jakarta. The company builds on Meta's WhatsApp Business API as its foundation and orchestrates messaging across an expanding omnichannel surface — WhatsApp, Facebook Messenger, Instagram, TikTok, Telegram, SMS, Email, Voice/IVR, Live Chat, and Marketplace — within a single dashboard. Layered AI modules include Smart Outbound (automated targeted outbound), Wise Answer chatbot builder (AI-assisted reply generation with human refinement), Advanced Dashboard with Analytics, 24/7 AI Customer Support, an Automated IVR Call module, an OTP API, and SMS & Email Broadcast. The company operates as a certified Meta Business Partner / WhatsApp Business Solutions Provider, an AWS Partner Network member, ACM Certified, and ISO certified, and exposes a public REST API (v1.9.2) with regional endpoints in Indonesia (id.kokatto.com) and Singapore (portal.kokatto.com).

Kokatto monetizes through tiered monthly SaaS subscriptions denominated in Indonesian Rupiah — Starter (Rp 2,500,000/month), Basic (Rp 10,000,000/month), Advance (quote-based), and Enterprise (negotiated with custom integrations) — augmented by usage-based overages for additional users and MAU, plus professional services for CRM integration and custom dashboards. Its named customer base spans 50+ companies across Indonesian banking and insurance (BCA Life, CIMB Niaga, Bank Sampoerna, BTN Syariah, PFI Mega Life, Sunlife, Home Credit, Allianz-adjacent financial services), e-commerce and marketplaces (Bukalapak, Allofresh, Alpro, Qasir, Bukuaku), FMCG (Ajinomoto, Avian Brands), telecommunications and infrastructure (Biznet, Linknet, Jalin), logistics (Pandu Logistic), digital printing (Snapy), and humanitarian/NGO (UNHCR). Documented customer outcomes include an 87.5% reduction in customer handling time at Biznet, doubled conversion rate at Bukalapak, 7.5x revenue growth over three years at Snapy across 60+ branches, and a 650% sales increase with 3x faster replies at Snapy. The founder and CEO is Arsyah Rasyid, and the headcount sits in the 1-10 band.

In December 2025, Kokatto was acquired by Qiscus, a conversational AI platform provider, with the acquisition rationale grounded in Kokatto's AI voice software capabilities. Kokatto continues to operate under its existing brand as a product within the Qiscus portfolio, with its enterprise customer base, Meta BSP certification, and AI communication stack now contributing to a broader conversational AI platform rather than operating as an independent GTM motion. Geographic operations remain anchored in Indonesia with a Singapore API endpoint indicating regional intent, and revenue is not publicly disclosed.

Name

Kokatto Teknologi Global

Legal name

Kokatto Teknologi Global

Website

https://kokatto.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

1–10 employees

Short description

Indonesia-based AI-driven customer communication platform built on WhatsApp Business API, unifying WhatsApp, SMS, email, voice, and social messaging with AI chatbot, outbound, and analytics modules, serving 50+ enterprise customers across banking, e-commerce, FMCG, and other verticals in Southeast Asia.

Ownership category

akta.pro rank

Product category

Customer Communication Software

NAICS

Software Publishers (51321), Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372)

akta.pro primary industry

SMS/MMS & Messaging Marketing Services (Text, RCS, WhatsApp/OTT) (MPAAAIAB)

akta.pro secondary industries

Marketing Automation & Lifecycle/Drip Campaign Management (MPAAAIAC), Dashboarding & KPI/Performance Management (HDAEAMAF)

Keywords

• Customer communication platform
• WhatsApp Business API
• Conversational AI
• Multi-channel messaging
• Chatbot automation

Headquarters

HQ city

Jakarta

HQ country

Indonesia

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Subscription SaaS (WhatsApp Business API & Platform): Monthly or annual subscription plans (Basic, Starter, Advance, Enterprise) providing access to the Kokatto communication platform, WhatsApp Business API, chatbot, analytics, and multi-channel messaging features. Revenue is generated through recurring subscription fees with tiered pricing based on user count, MAU, and feature access.
2. Usage-Based Overage Charges: Additional charges for excess usage beyond plan limits, including additional user access agents (Rp 300,000 per user), additional MAU (Rp 250,000 per 500 customer numbers), and extra channel integrations.
3. Professional Services: Custom integration, CRM integration, custom dashboard development, and dedicated support PIC available as add-on services with additional charges for enterprise clients.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Kokatto provides an AI-driven customer communication and engagement platform built on the WhatsApp Business API, unifying messaging across WhatsApp, SMS, Email, Voice, Facebook, Instagram, TikTok, Telegram, Live Chat, and Marketplace into a single dashboard. The platform combines AI-powered chatbot (Wise Answer), automated outbound messaging (Smart Outbound), 24/7 AI customer support, and analytics dashboards, sold primarily as tiered subscription plans (Starter, Basic, Advance, Enterprise) to Indonesian enterprises across finance, e-commerce, retail, healthcare, and logistics.

Product overview

Kokatto Teknologi Global is an AI-driven customer communication and engagement platform built around WhatsApp Business API and multi-channel messaging. The core Kokatto Platform unifies messaging across WhatsApp, SMS, Email, Voice, Facebook Messenger, Instagram, TikTok, Telegram, Live Chat, and Marketplace channels into a single dashboard. The product portfolio consists of the core platform as the foundation, with layered AI-powered modules including Smart Outbound (automated outbound messaging), Wise Answer / Chatbot Builder (AI-powered reply generation and chatbot creation), 24/7 AI Customer Support, Advanced Dashboard with Analytics, Data Analytics, OTP API, Automated IVR Call, SMS & Email Broadcast, and Cloud Integration. Kokatto operates as a Meta Business Partner and AWS Partner Network member. In December 2025, Kokatto was acquired by Qiscus to enhance its conversational AI capabilities, particularly its AI voice technology.

Differentiator

Problem solved

Functional benefit

Products and services

• Kokatto Platform AI-driven customer communication platform enabling Indonesian businesses to manage multi-channel messaging (WhatsApp, SMS, Email, Voice, Facebook, Instagram, TikTok, Telegram, Live Chat, Marketplace) from a single dashboard, with AI chatbot, analytics, automation, CRM integration, and tiered subscription plans.
• WhatsApp Business API Service Managed Meta WhatsApp Business API integration service enabling businesses to send and receive unlimited WhatsApp messages at scale, with verified green-tick business profiles, bulk broadcasting, multi-agent access, and chatbot support.
• Chatbot Service AI chatbot service providing 24/7 Auto Reply and Auto Follow-Up capabilities for WhatsApp and other messaging platforms, handling customer questions automatically with configurable date and time activation.
• Data Analytics Service Business intelligence and data analytics service that collects, processes, and reports business data from multiple channels (WhatsApp, Email, SMS, customer service) into charts, numbers, and percentages for decision-making.
• OTP (One-Time Password) API API service for delivering and verifying one-time passwords via messaging channels for authentication purposes, with support for up to 15-character OTP codes.
• Automated IVR Call Service Interactive Voice Response (IVR) system automating phone call interactions and routing for customer self-service, available on the Enterprise plan.
• SMS & Email Broadcast Service Bulk SMS and email messaging broadcast service for marketing and notification campaigns, available on the Enterprise plan.

Quantifiable outcome

• 87.5% reduction in customer handling time (from 4 minutes to 30 seconds per interaction)
• +6 more outcomes

Named customers7 records

Segments7 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability7 records

Feature9 records

Partnerships

One partnership is on record.

• QiscusflagshipStrategic or Co-development PartnerQiscus, a conversational AI platform provider, acquired Kokatto as an AI voice software provider to enhance its conversational AI capabilities. This acquisition represents Kokatto being absorbed into Qiscus's product portfolio to strengthen Qiscus's voice AI offerings. Kokatto operates under the Kokatto Teknologi Global brand while being integrated into Qiscus's broader platform.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Wati: Wati is a Meta-certified WhatsApp Business API Solutions Provider offering chatbot, broadcast, and multi-channel customer communication for SMBs and enterprises. Like Kokatto, it sells tiered SaaS built on the WhatsApp Business API and competes head-on in Southeast Asian and emerging markets.
• SleekFlow: Singapore-based conversational AI and omnichannel messaging platform integrating WhatsApp, Instagram, Facebook, and other channels. Highly comparable to Kokatto in target geography (Singapore/SEA), Meta BSP status, and enterprise SaaS positioning.
• respond.io: Singapore-headquartered conversational AI and customer messaging platform serving enterprises across SEA. Overlaps directly with Kokatto on WhatsApp Business API, chatbot, broadcast, and multi-channel communication for enterprise CS and marketing.
• 360dialog: Global WhatsApp Business API Solutions Partner offering official WhatsApp APIs and conversational tooling. Competes with Kokatto at the BSP layer with similar certified partner status and feature set.
• AiSensy: WhatsApp marketing and bulk messaging platform with chatbot and API capabilities, primarily serving India and emerging markets. Directly comparable SMB/enterprise WhatsApp BSP positioning.

Emerging players

• Verloop.io: AI-powered conversational customer support platform serving enterprises across India, SEA, and the Middle East. Comparable AI chatbot and WhatsApp capabilities but with a stronger focus on voice and AI agent automation.
• Yellow.ai: Enterprise conversational AI platform with strong presence in India and SEA offering chatbots, voice bots, and WhatsApp integration across banking, retail, and travel. Comparable enterprise GTM and regulated-industry focus.
• Gallabox: Conversational commerce platform focused on WhatsApp commerce and marketing automation for retail and D2C brands. Overlaps with Kokatto on WhatsApp Business API, broadcast, and chatbot for e-commerce/retail verticals.

Broad incumbents

• Bird (formerly MessageBird): Global CPaaS and conversational AI incumbent offering SMS, WhatsApp, voice, email and marketing automation at scale. Much larger than Kokatto but competes at the WhatsApp BSP and omnichannel communication layer for enterprise customers.
• Twilio: Global CPaaS leader providing WhatsApp, SMS, voice, and programmable communication APIs. Competes with Kokatto at the API/infrastructure layer for WhatsApp messaging at enterprise scale.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCRjgYWzsJ2OC8DBOIRPsBaA
• Facebookm.me/KokattoTeknologiGlobal
• LinkedInlinkedin.com/company/kokatto/mycompany
• Instagraminstagram.com/kokatto

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Kokatto Teknologi Global