13SICK

What 13SICK does

13SICK Ltd. (formerly Medcall, also doing business as National Home Doctor) is Australia's largest bulk-billed after-hours medical deputising service, founded in 1994 and headquartered at 120 Christie St, St Leonards, Sydney. The company provides after-hours primary care to Medicare cardholders through three core offerings: telehealth consultations delivered via video or phone, in-person home visits, and dedicated services for aged care facilities. Patients access care during defined Commonwealth after-hours periods (weekdays after 6pm, Saturdays after noon, and 24 hours on Sundays and public holidays) via the company website, iOS and Android mobile apps, a phone booking line (13 74 25) staffed by a call centre, or a dedicated nursing home booking portal. A network of 400+ contracted Australian-licensed doctors delivers the consultations, with care offered across all Australian capital cities and a growing set of regional centres.

Name

13SICK

Legal name

13SICK Ltd.

Website

https://13sick.com.au

Company type

Private

Founded year

1994

Operating status

Operating

Short description

13SICK Ltd. is Australia's largest bulk-billed after-hours medical deputising service, providing telehealth, home visits, and aged care services to Medicare cardholders via 400+ contracted doctors and 4,000+ subscribing GP practices. Revenue flows through Medicare bulk billing.

Ownership category

akta.pro rank

Product category

After-Hours Primary Care Services

NAICS

Home Health Care Services (62161), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Home Health Care Services (8082), Services-Health Services (8000)

akta.pro primary industry

24/7 On-Demand Urgent Care Virtual Visit Platforms (HLALAJAA)

akta.pro secondary industries

Virtual Urgent Care & Triage Platforms (HLALABAB), Urgent Care & On-Demand Virtual Visits (HLALAAAB)

Keywords

• After-hours medical care
• Bulk-billed telehealth
• Home doctor visits
• Medical deputising service
• Aged care telehealth

Headquarters

HQ city

Sydney

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Bulk Billing Medicare: Medical Practitioners bulk bill Medicare for consultations. The company facilitates bulk billing where Medical Practitioners lodge claims to Medicare (Services Australia) and accept the Medicare benefit as full payment for their services. Patients with Medicare cards pay nothing out of pocket.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels7 records

Core offering

13SICK is an accredited Medical Deputising Service that provides after-hours medical care to Australian patients when their regular GP is unavailable. The core offering combines bulk-billed telehealth consultations (video or phone) with in-person home visits, supported by electronic prescriptions, medical certificates, and specialist referrals. A dedicated aged care division delivers specialised after-hours care (including medication charting and palliative support) to residents of Australia's 2,600+ aged care facilities through a customized nursing home booking portal.

Product overview

13SICK is Australia’s largest bulk-billed after-hours doctor service operating as a unified platform combining telehealth and home visit services. The core offering consists of Telehealth Consultations (video/phone consultations with licensed Australian doctors), Home Visits (face-to-face medical care at patients' residences), and Aged Care Services (specialized care for aged care facilities). These are supported by ePrescriptions, Medical Certificates, Specialist Referrals, and Bulk Billing capabilities. Additional modules include a Late Night Pharmacy Locator and a Nursing Home Booking Portal for aged care facilities. The company leverages technology to connect patients with doctors during after-hours periods (weekdays after 6pm, Saturdays after 12pm, and 24 hours on Sundays and public holidays) when regular GPs are unavailable.

Differentiator

Problem solved

Functional benefit

Products and services

• Telehealth Consultations After-hours telehealth consultations delivered via video or phone, connecting Medicare-eligible patients with licensed Australian doctors when their regular GP is unavailable. Includes medical assessments, ePrescriptions, medical certificates, and specialist referrals where clinically appropriate.
• Home Visits After-hours doctor home visits providing face-to-face medical care at patients' residences. Doctors operate from 6pm on weekdays, 12 noon on Saturdays, and 24 hours on Sundays and public holidays. Bulk billed for Medicare cardholders with no out-of-pocket costs.
• Aged Care Services Specialised after-hours home visits and telehealth consultations for aged care facilities across Australia. Includes new admission drug charting, medication charting on electronic prescribing platforms, fall reviews, palliative care, COVID care, and urgent consultations, all bulk billed to Medicare.
• 13SICK Mobile App Native iOS and Android application providing efficient and secure booking of doctor home visits and telehealth consultations, with access to medical documents and e-prescriptions.
• Nursing Home Booking Portal Customized online portal used by aged care facilities to book resident consultations, view progress notes, and manage bookings efficiently. Pre-populates resident details for faster booking and integrates with multiple e-prescribing platforms.

Quantifiable outcome

• 10,000,000+ consultations performed
• +2 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

Feature4 records

Partnerships

Four partnerships are on record, tiered core and minor.

• MedimapcoreTechnology or IntegrationIntegration partner for e-prescribing services. 13SICK doctors use Medimap platform to prescribe medications for aged care residents. Agreement reached for platform integration with 13SICK's doctor software to reduce administration time and keying errors.
• BestMedcoreTechnology or IntegrationE-prescribing platform integrated with 13SICK's doctor system. Used for medication charting at aged care facilities.
• Medicare (Services Australia)coreStrategic or Co-development PartnerGovernment health insurance provider. 13SICK operates as bulk billing service where doctors lodge claims to Medicare and accept Medicare benefit as full payment. Governed by Medicare rules for telehealth and after-hours services.
• Late Night PharmaciesminorChannel Partner/ Reseller/ DistributorPartnership network with late-night and after-hours pharmacies across Australia. After consultations, e-prescriptions are sent to patients via SMS with QR code for quick dispensing at partner pharmacies.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Updoc: Australian direct-to-consumer telehealth platform offering on-demand online GP consultations, ePrescriptions, and specialist referrals — competing with 13SICK for after-hours low-acuity urgent care demand.
• National Home Doctor Service: Australia's other large bulk-billed after-hours home-visit deputising service, operating in similar metropolitan and regional markets with the same Medicare bulk-billing model and GP practice subscription network.
• Doctors on Demand Australia: Australian online doctor service providing telehealth consultations, prescriptions, and medical certificates on demand, directly overlapping with 13SICK's virtual visit product.
• Instant Consult: Australia-based online telehealth service providing on-demand doctor consultations, prescriptions, and medical certificates, overlapping with 13SICK's after-hours virtual visit offering.
• Eucalyptus: Australian digital health platform operating multiple telehealth brands (e.g., Pilot, Juniper, Software) for primary care and chronic conditions, competing for the same digitally native patient cohort.
• Mosh: Australian telehealth and online clinic focused on men's health, providing asynchronous and synchronous consultations with prescriptions — a digital-native competitor for low-acuity after-hours GP demand.

Broad incumbents

• HealthEngine: Australia's largest online healthcare booking platform with a growing telehealth offering and GP practice network — overlapping with 13SICK's consumer booking flow and GP practice relationships.
• Teladoc Health: Global telehealth incumbent offering virtual urgent care, primary care, and specialty consultations across multiple geographies — provides the public-market comparable and category benchmark for telehealth scale.
• Medibank Health (Medibank Telehealth): Major Australian private health insurer that operates phone and video GP telehealth services for members, competing for after-hours primary-care demand with a vertically integrated insurance-funded model.

Emerging players

• doctoroo: Australian on-demand home-visit GP service operating in select metropolitan areas, replicating parts of 13SICK's bulk-billed home-visit model at smaller scale as an emerging local competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Instagraminstagram.com/13sick
• Facebookfacebook.com/13SICK
• TikToktiktok.com/@13sick

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about 13SICK