First Point
- Company typePrivate
- Founded1999
- HeadquartersFidenza, Italy
- Headcount51–100
- GTM typeB2B
- OfferingServices
First Point firmographics
Firmographics- Name
- First Point
- Legal name
- FIRST POINT S.p.A.
- Website
- https://firstpoint.website
- Company type
- Private
- Founded year
- 1999
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Ownership category
- akta.pro rank
First Point industry classification
Industry- Product category
- Managed IT and Telecommunications Services
- NAICS
- Computer Systems Design Services (541512), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Security Systems Services (except Locksmiths) (561621)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Telephone Interconnect Systems (7385), Communications Services, Nec (4899)
- akta.pro primary industry
- Telco Cloud & Edge for NaaS (Distributed Cloud, MEC, Edge CNFs) (HDAIAIAE)
Keywords
Where First Point is headquartered
LocationHeadquarters
- HQ city
- Fidenza
- HQ country
- Italy
- HQ region
- Europe
Offices5 records
Markets served
First Point business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Infrastructure, Technology or R&D, Operations, Marketing or Sales
Revenue model
- Telecommunications Services: VoIP, connectivity, FWA backup lines, mobile telephony services with various business profiles and consumption-based options.
- Cloud Services: Virtual Private Cloud, cloud services, backup online with configurable virtual machines and managed services.
- Unified Communications (CVT): Virtual switchboard services with unified communications features for business cost optimization.
- Mobile Telephony: Mobile profiles for businesses and sole proprietorships with various data and voice packages.
- Professional Services and Consulting: IT consulting, cybersecurity services, and project delivery for complex implementations.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | FP Business Connect - Fixed telecommunications plan |
| Subscription | Monthly | FP Business Voice - VoIP and unified communications |
| Usage-based | Pay-as-you-go | FP Business Voice a consumo - Usage-based VoIP |
| Subscription | Monthly | FP Business Voice Connect - Combined connectivity and voice |
| Subscription | Monthly | First Point Mobile Business - Business mobile profile |
| Subscription | Monthly | First Point Mobile Business Full - Full-featured mobile |
| Usage-based | Pay-as-you-go | First Point Mobile Profilo Dati - Data-only mobile |
| Subscription | Monthly | First Point Mobile Top 25+ - International coverage |
| Subscription | Multi-year contract | Voucher Cloud & Cybersecurity 2026 |
Go-to-market motion4 records
Distribution channels4 records
Marketing channels8 records
First Point product offering
Product offeringCore offering
First Point is an Italian ICT services provider that designs, develops, and manages cloud-based telecommunications, unified communications, and IT infrastructure for businesses. Its core offering centers on the CVT (Centralino Virtuale Totale) virtual switchboard built on 3CX technology, complemented by Virtual Private Cloud hosting, Backup Online, mobile telephony, AI-powered virtual agents, and managed cybersecurity services delivered from its own certified data center in Fidenza.
Product overview
First Point offers a unified portfolio of IT and telecommunications services for businesses and SMEs, combining cloud infrastructure, unified communications, AI-powered automation, cybersecurity, and mobile services. The core platform consists of CVT (Centralino Virtuale Totale), a cloud-based phone system built on 3CX technology providing VoIP, video conferencing, and AI-powered virtual agent and transcription features; Cloud Services / Virtual Private Cloud delivering configurable private cloud infrastructure; and Backup Online for secure data recovery. These core services are complemented by AI modules — Risponditore Virtuale (AI virtual responder) and Ufficio Sinistri Virtuale (virtual claims office) — as well as mobile telephony (FP Mobile), connectivity (including FWA), cybersecurity, IT consulting, SMS, WhatsApp Business, and co-working space. The entire offering is backed by the company's own certified Italian data center.
Differentiator
Problem solved
Functional benefit
Products and services
- Centralino Virtuale Totale (CVT) Cloud-based unified communications platform for Italian businesses combining VoIP telephony, virtual reception, audio/video conferencing, team messaging and AI-powered automatic transcription, based on 3CX technology. Deployed for insurance networks including AUA UnipolSai and AAA Allianz agents.
- Cloud Services / Virtual Private Cloud Private and hybrid cloud infrastructure hosting with configurable virtual machines, positioned between private and public cloud models for Italian businesses seeking an Italian-based hosting partner.
- Backup Online Online data backup and rapid recovery service for businesses, enabling secure restoration of data after damage, malfunction or external network incidents.
- First Point Mobile (Business, Business Full, Data-only, Top 25+ International) Business mobile telephony services for Italian businesses and Partite IVA, with multiple profiles covering voice, data and international usage on quality networks.
- Risponditore Virtuale (AI Virtual Responder) AI-powered virtual agent that automates call answering and customer interaction management, powered by generative AI and automatic transcription capabilities within the CVT platform.
- Ufficio Sinistri Virtuale (Virtual Claims Office) AI-driven virtual office solution for automating insurance claims management and customer interaction processing through the CVT platform, primarily targeting insurance agencies.
- Sicurezza Informatica (Cybersecurity Services) Managed cybersecurity services for businesses including firewall monitoring, threat detection and managed security operations, validated against ISO/IEC 27001 and NIS2 standards, leveraging Acronis and Nakivo technology partnerships.
- Consulenza (IT Consulting) IT consulting services covering analysis, design and project delivery for complex ICT initiatives, guiding Italian businesses in selecting optimal solutions across cloud, communications and security.
- Housing & Hosting (Data Center) Physical data center housing and managed hosting services providing rack space within First Point's certified Italian data center facility.
- Connettività (Business Connectivity) Business-grade internet connectivity delivered via the best available technologies on the Italian market, including gigabit fiber (via Open Fiber partnership) and FWA backup, with installation, support and performance guarantees.
- SMS Platform Professional SMS sending platform for businesses, enhanced through the Mitto GA partnership to provide omnichannel messaging including social media, online chat, email, phone and SMS integration.
- WhatsApp Business Solution WhatsApp Business communication management solution enabling businesses to handle customer engagement and conversations through the WhatsApp channel.
- Assistenza Informatica (IT Support / Helpdesk) Technical IT assistance and helpdesk services for businesses, including remote desktop support (Teleassistenza) via the Supremo remote desktop tool.
Quantifiable outcome
- 24% revenue growth year-over-year
- +3 more outcomes
Companies that use First Point
Customer profileNamed customers4 records
Segments3 records
Ideal customer profiles3 records
First Point technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability5 records
Feature6 records
First Point partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core, major and minor.
- OpNetcorePartnership with OpNet for integrated Telco ecosystem collaboration, focusing on FWA technology and cybersecurity for SME digital transformation.
- Mitto GAcoreStrategic partnership with Mitto GA, leader in omnichannel communication solutions, to enhance business communication services with innovative SMS and messaging capabilities.
- AssoprovidercoreJoined the association of proximity operators Assoprovider in March 2023 for updates on regulatory and technology evolutions and team collaboration.
- Open FibercorePartnership with Open Fiber to resell fiber optic services to businesses nationwide, completing First Point's offering portfolio for business digitalization.
- 3CXcoreTechnology partner for virtual switchboard (CVT) solution. First Point is 3CX Titanium Partner with 15,000+ extensions installed.
- AcronismajorTechnology partner for cybersecurity and backup solutions.
- NakivomajorTechnology partner for backup and data protection solutions.
- AssintelmajorItalian IT association partnership for market representation and collaboration.
- CDO EmiliaminorPartnership with CDO (Christian Democratic Organization) Emilia for business events and HR initiatives.
- HRNETminorPartnership for HR management and employee valorization events.
Scale indicators9 records
Recent moves7 records
Expansion highlights7 records
First Point competitors and assessment
Company assessmentDirect peers
- Vianova: Italian UCaaS, cloud and connectivity provider targeting SMEs with bundled voice, data center, and managed services — comparable offering, customer profile and geographic focus to First Point.
- Seeweb: Italian hosting, cloud and data center operator with a strong SME focus — overlaps with First Point's cloud services, backup online and housing/hosting offerings.
- Clouditalia Telecomunicazioni: Italian operator providing cloud, connectivity, VoIP and data center services to businesses and public sector — same integrated telecom-cloud value proposition targeting Italian SMB and enterprise customers.
- Welcome Italia: Italian telecom operator focused exclusively on SMBs and SOHOs, offering VoIP, UCaaS, cloud and connectivity bundles — directly comparable to First Point's CVT-led unified communications and connectivity portfolio for the same customer segment.
- Reevo (Cloud Reevo): Italian cloud and UCaaS provider serving SMBs with private/public cloud, backup, VoIP and collaboration services — closely comparable managed-services mix for the Italian SME segment.
Broad incumbents
- RingCentral: Global cloud UCaaS leader competing in the same unified communications category as First Point's CVT, serving SMBs and mid-market with subscription voice, video and contact center.
- Tiscali: Listed Italian telco/ISP providing fiber, VoIP, UCaaS and mobile to consumer and SMB customers — broader incumbent with overlapping UCaaS and connectivity offerings for the same Italian market.
- Lutech Group: Larger Italian IT services and cloud provider serving enterprise and public sector — comparable in vertical breadth (cloud, managed services, cybersecurity) but at significantly greater scale.
- Enter (Enter Net): Italian B2B telecom operator offering fiber, VoIP, cloud and data center to SMBs and enterprises — comparable connectivity and cloud portfolio across the Italian market.
Others
- 3CX: Global software vendor whose PBX/UC platform underpins First Point's CVT offering (Titanium Partner, 15,000+ extensions installed) — adjacent technology partner rather than competitor, but defines the feature ceiling of First Point's core product.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
First Point social profiles
Digital presenceFirst Point compliance and trust
Trust signalCompliance7 records
First Point financial estimates
Financial estimateRevenue estimate
Valuation estimate
First Point leadership team
Management profileNumber of profiles
Profiles4 records
First Point funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
First Point M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about First Point
What does First Point do?
First Point is an Italian ICT services provider that designs, develops, and manages cloud-based telecommunications, unified communications, and IT infrastructure for businesses. Its core offering centers on the CVT (Centralino Virtuale Totale) virtual switchboard built on 3CX technology, complemented by Virtual Private Cloud hosting, Backup Online, mobile telephony, AI-powered virtual agents, and managed cybersecurity services delivered from its own certified data center in Fidenza.
Is First Point a public or private company?
First Point is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was First Point founded?
First Point was founded in 1999. It employs 51 to 100 people.
Where is First Point based?
First Point is headquartered in Fidenza, Italy, in the Europe region.
How does First Point make money?
Five revenue lines are on record. Telecommunications Services are the primary driver. The others are cloud Services, unified Communications (CVT), mobile Telephony and professional Services and Consulting.
Who are First Point's main competitors?
Direct peers on record are Vianova, Seeweb, Clouditalia Telecomunicazioni, Welcome Italia and Reevo (Cloud Reevo). Broad incumbents are RingCentral, Tiscali, Lutech Group and Enter (Enter Net). 3CX is listed as an others.
Does First Point have an API?
No public API is recorded for First Point.
What industry is First Point in?
First Point's product category is Managed IT and Telecommunications Services. Its primary akta.pro industry code is HDAIAIAE, Telco Cloud & Edge for NaaS (Distributed Cloud, MEC, Edge CNFs). Its NAICS code is 541512 and its SIC code is 7373.