What VoIPer does

VoIPer (legal name VOIPER TELECOM SL, NIF/CNMC registration B86990827) is a privately held Spanish cloud telecommunications operator headquartered in Mijas (Málaga), with additional sales and engineering offices in Madrid and Sevilla. Founded around 2014, the company provides virtual PBX (centralita virtual), VoIP telephony, SIP trunking, unified communications, and cloud telephony services to more than 1,000 Spanish small and medium-sized businesses. Named customers span logistics (MRW agency network), aviation (Norwegian Airlines ground operations), business centers (Innoffices, 11 sites), hospitality (Vasari Resort), transportation (Villasan y Puertas, Italy–Spain), and healthcare (Hospital Costa del Sol). The company holds a CNMC operator license that allows it to sub-assign numbering and manage portability with all Spanish operators.

The platform is built entirely in-house at engineering hubs in Málaga and Madrid, using WebRTC technology for browser-based calling, SIP trunk infrastructure, and a redundant multi-data-center architecture marketed at 99.9% uptime. The core product is a cloud virtual PBX with a modular add-on architecture: softphones (iOS, Android, browser), IVR menus, cloud call recording, advanced call queues, call forwarding, voicemail-to-email, time-based routing with holiday calendars, fax-to-email, backup lines, and native integrations with eight CRM/ERP/automation platforms (Odoo, Salesforce, Zoho, Pipedrive, Slack, Dolibarr, Teamleader, Zapier). A verticalized hotel PBX integrates with property management systems (PMS). A separate wholesale division sells SIP trunk and voice termination to CNMC-licensed operators and ITSPs via a multi-tenant operator portal, with volume-tiered pay-as-you-go pricing and anti-fraud protection (IRSF, wangiri).

The business model is primarily subscription-based with no permanence: a base virtual PBX starts at €15/month, extensions are €2–€6/month per seat, call recording is a flat €9/month, and additional DDI numbers are €4/month. Wholesale revenue is usage-based at €0.0020–€0.0129/min depending on tier and destination. Distribution is direct, combining an inside-sales team (regional numbers in Málaga, Sevilla, Madrid; 900 toll-free line) with a self-service web panel (panel.voiper.es) and a price calculator that enables PLG-style signup. The company also operates a partner/white-label program for resellers without their own CNMC license. No external funding rounds have been disclosed; ownership is presumed to be held by founders or private shareholders.

Name

VoIPer

Legal name

VOIPER TELECOM SL

Website

https://voiper.es

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

11–50 employees

Short description

VoIPer (VOIPER TELECOM SL) is a Spanish CNMC-licensed cloud telecom operator that delivers virtual PBX, VoIP, SIP trunk, and unified communications to 1,000+ Spanish SMBs, with a wholesale division serving licensed operators.

Ownership category

akta.pro rank

Product category

Cloud Communications (Unified Communications as a Service)

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industries

VoIP Access & ITSP Services (HDAIAHAD), Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK)

Keywords

• Cloud telephony services
• Virtual PBX solutions
• SIP trunk services
• Unified communications
• Wholesale voice termination

Headquarters

HQ city

Móstoles

HQ country

Spain

HQ region

Europe

Offices5 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Infrastructure, Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Virtual PBX (Centralita Virtual) Subscription: Monthly subscription fee for cloud-based virtual PBX service. Base plan starts at €15/month including centralita license and 1 DDI. Additional extensions, DDI numbers, and add-on features are priced per unit/month. Billed monthly with no permanence required.
2. Extension Licenses: Recurring monthly fees for IP phone extensions (€4/extension), WebRTC browser extensions (€6/extension), and mobile app extensions (€2/app). Sold as recurring per-seat charges.
3. Call Recording Add-on: Cloud call recording service priced at €9/month flat, providing unlimited recording storage in the cloud with MP3 download capability.
4. DDI (Direct Dial In) Numbers: Monthly fees for additional fixed-line DDI numbers at €4 per number. National geographic numbering from any Spanish province and international numbering in 50+ countries.
5. Wholesale SIP Trunk & Termination: Wholesale voice termination and SIP trunk services for CNMC-licensed operators and ITSPs. Volume-tiered pricing from €0.0020–€0.0049/min for fixed and €0.0040–€0.0129/min for mobile destinations. Includes origination, termination, numbering, and anti-fraud services.
6. SIP Trunk for IP PBX: Enterprise SIP trunk connectivity for customers with their own IP PBX (Asterisk, FreePBX, 3CX). Revenue from per-channel or per-trunk recurring fees with unlimited simultaneous calls.
7. Professional Voice Recordings (Locuciones): Custom professional voice recordings for IVR menus, welcome messages, and hold music. Professional voice talent recordings as a service add-on.
8. Number Portability Services: Portability of existing telephone numbers at no additional cost. Ongoing revenue generated from monthly DDI fees after portability is completed.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels6 records

Core offering

VoIPer provides cloud-based virtual PBX (centralita virtual) and unified communications services for Spanish small and medium-sized businesses. The core offering is a subscription-based telephony platform built on proprietary in-house software, including WebRTC browser extensions, softphone apps for mobile and desktop, IVR menus, call queues, cloud call recording, time-based routing, CRM/ERP integrations, and number portability. VoIPer also sells wholesale SIP trunk and voice termination to CNMC-licensed operators, with monthly subscription pricing starting at €15/month.

Product overview

VoIPer is a cloud telecommunications provider offering a unified platform-plus-modules architecture centered on its Virtual PBX (Centralita Virtual). The core product is the cloud-based telephone system (PBX) with WebRTC technology, which serves as the foundation for all modules. Add-on modules include Softphones (mobile and PC apps), IVR (interactive voice response), WebRTC browser extensions, Call Recording (Grabación de Llamadas), Call Forwarding (Desvío de Llamadas), Voicemail (Buzón de Voz), Call Queues (Colas de Llamadas), Professional Voice Prompts and Music on Hold (Locuciones), Fax to Email, Backup Lines (Líneas de Backup), Call Reports (Informes), and Time-based Call Filters (Filtros/Franjas Horarias). VoIPer also operates sector-specific offerings: a Hotel PBX solution (Centralita para Hoteles) with PMS integration, and a Wholesale VoIP / SIP Trunk service (Wholesale VoIP) for CNMC-licensed operators. CRM/ERP integrations (with Odoo, Salesforce, Zoho, Pipedrive, Dolibarr, Teamleader, Zapier, and Slack) connect the PBX to business tools. The company operates on a SaaS subscription model with no long-term commitment.

Differentiator

Problem solved

Functional benefit

Products and services

• Centralita Virtual (Virtual PBX / Cloud PBX) Cloud-based virtual telephone system for businesses built on proprietary in-house software with WebRTC technology. Provides VoIP telephony with unlimited calls to Spanish fixed and mobile numbers, national and international numbering (50+ countries), extensions, call queues, IVR menus, recording, voicemail, time-based routing, and CRM/ERP integrations. Managed entirely from a web administration panel with 99.9% uptime SLA. Base plan starts at €15/month including centralita license and 1 DDI fixed number.
• Softphones (Mobile and PC Apps) VoIP softphone applications for iOS, Android, and web browsers (WebRTC) that allow employees to use their corporate extension from any device. Features include push notifications, visual voicemail, access to call recordings, and QR code configuration for quick onboarding. Available as iOS and Android mobile apps. Mobile app extension priced at €2/app/month, WebRTC browser extension at €6/extension/month.
• IVR (Interactive Voice Response) Interactive Voice Response system with multi-level menus, DTMF and voice recognition input, customizable professional or automated locutions, and automatic call routing to departments, agents, or queues based on caller selection.
• Centralita WebRTC Browser-based phone extension using WebRTC technology. Employees make and receive calls directly from Chrome, Firefox, Edge, or Safari without installing any software. Supports HD Voice audio and end-to-end encryption. Priced at €6 per extension per month.
• Grabación de Llamadas (Cloud Call Recording) Cloud-based call recording for inbound, outbound, all, or on-demand recording. Recordings stored in the cloud, downloadable as MP3, searchable by date, extension, and number, with direct browser playback. Priced at €9/month flat per account with unlimited storage.
• Colas de Llamadas (Call Queues / ACD) Automatic call queue distribution with multiple strategies (round-robin, least-occupied, priority, random), customizable wait music, estimated wait time announcements, timeout callbacks, and per-queue scheduling.
• Locuciones Profesionales y Música en Espera Professional voice recordings by professional announcers for welcome messages, IVR menus, wait music, after-hours announcements, and queue position messages. Available in multiple languages.
• Wholesale VoIP / SIP Trunk Mayorista Wholesale VoIP service for CNMC-licensed operators, ITSPs, and traffic wholesalers. Includes SIP trunking with high-capacity channels, national and international voice termination, origination with authentic CLI, number portability, and anti-fraud protection. Operated on VoIPer's own platform developed in Málaga and Madrid. Volume-tiered pricing from €0.0020/min for fixed and €0.0040/min for mobile destinations at the highest tier (500K+ minutes/month).
• Trunk SIP (Enterprise SIP Trunk) Enterprise SIP trunk connecting IP PBX systems (Asterisk, FreePBX, 3CX) to the public telephone network, replacing traditional ISDN or analog lines. Supports SIP/TLS and SIP/UDP authentication, G.711, G.722 HD, G.729, PCMA, and ALAW codecs, DDIs in any Spanish province, and unlimited simultaneous calls with 99.9% uptime SLA.
• Centralita Virtual para Hoteles (Hotel PBX) Specialized cloud PBX solution for the hospitality sector. Integrates with hotel Property Management Systems (PMS) for automatic extension assignment at guest check-in and release at check-out, room-to-reception calls, wake-up calls, Do Not Disturb (DND) from room phones, multi-language IVR menus, and call charging to rooms. Reference deployment at Vasari Resort hotel in Marbella.
• Integraciones CRM/ERP Native integrations with major CRM and ERP platforms including Odoo, Salesforce, Zoho, Pipedrive, Dolibarr, Teamleader, automation tools (Zapier), and collaboration platforms (Slack). Features include real-time customer identification on inbound calls, automatic call logging, click-to-call from the CRM, and integrated call recordings.

Quantifiable outcome

• Up to 60% monthly cost reduction vs. physical PBX
• +4 more outcomes

Named customers6 records

Segments8 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature11 records

Partnerships

Ten partnerships are on record, tiered core.

• YealinkcoreTechnology or IntegrationVoIPer collaborates with Yealink as a hardware partner. Yealink IP phones are supported and can be supplied to customers as part of VoIPer's offering. Compatible endpoint ecosystem displayed on homepage partner logos section alongside other VoIP hardware manufacturers.
• CiscocoreTechnology or IntegrationVoIPer collaborates with Cisco as a technology partner. Cisco IP phones and endpoints are supported on the VoIPer platform. Displayed as part of the 'Colaboramos con los mejores del sector' (We collaborate with the best in the sector) partner logos section.
• GrandstreamcoreTechnology or IntegrationVoIPer collaborates with Grandstream as a hardware partner. Grandstream IP phones and endpoints are supported on the platform. Partner logos displayed prominently on homepage.
• DigiumcoreTechnology or IntegrationVoIPer collaborates with Digium, known for Asterisk and Switchvox. Digium's SIP infrastructure technology underpins parts of VoIPer's platform architecture. Partner logos displayed on homepage.
• OdoocoreTechnology or IntegrationPre-built integration with Odoo ERP/CRM. VoIPer telephony integrates with Odoo's business management suite, enabling caller identification, automatic call logging, click-to-call, and synchronized call recordings within Odoo.
• SalesforcecoreTechnology or IntegrationPre-built integration with Salesforce CRM. Features include real-time caller identification, automatic call logging to Salesforce records, click-to-call from Salesforce contacts, and synchronized call recordings.
• ZohocoreTechnology or IntegrationPre-built integration with Zoho CRM and business suite. VoIPer integrates with Zoho for caller identification, call logging, click-to-call functionality, and recording management.
• PipedrivecoreTechnology or IntegrationPre-built integration with Pipedrive CRM, popular among SMBs. VoIPer provides caller identification, automatic call logging, and click-to-call directly from Pipedrive's sales pipeline interface.
• CloudflarecoreTechnology or IntegrationVoIPer uses Cloudflare for website security (bot management via Cloudflare Turnstile, DDoS protection, CDN). Cloudflare Privacy Policy applies to visitor data processing. Cloudflare Inc. is based in the USA and is DPF (Data Privacy Framework) certified.
• PMS (Property Management Systems) — Hotel SectorcoreTechnology or IntegrationVoIPer integrates with major hotel Property Management Systems (PMS) for automatic extension assignment at guest check-in and release at check-out. The hotel centralita page explicitly states: 'se integra con los principales sistemas de gestión hotelera (PMS).' Specific integration with Vasari Resort PMS confirmed in case studies.

Scale indicators7 records

Recent moves6 records

Expansion highlights7 records

Broad incumbents

• Nfon: German-headquartered European cloud PBX provider with operations across multiple European markets. Comparable to VoIPer as a multi-country UCaaS/hosted telephony operator, but with broader geographic footprint and larger scale.
• 3CX: International software-based PBX vendor offering cloud and on-premise communication solutions with SIP trunking. Comparable product category (software PBX) but global scope and channel-led model rather than Spain-centric operator model.
• RingCentral: Global UCaaS leader offering cloud PBX, contact center, and communications APIs to businesses of all sizes. Comparable in product category (cloud telephony, queues, IVR, integrations) but serves a much broader international market with significantly greater scale.
• Twilio: Global cloud communications platform offering programmable voice, SIP trunking, and telephony APIs. Comparable in underlying technology stack (cloud voice infrastructure, SIP services) but delivers primarily via developer/API model rather than direct SMB PBX SaaS.
• 8x8: Global provider of cloud voice, contact center, and UCaaS solutions for enterprises. Comparable in offering (cloud PBX, SIP trunk, omnichannel communications) but operates internationally with enterprise focus rather than Spain-centric SMB focus.

Direct peers

• Netelip: Spanish VoIP operator offering cloud telephony, virtual PBX, and SIP trunk services to businesses and resellers. Closely comparable to VoIPer in product offering, channel model, and Spain-centric positioning, with similar SMB-to-mid-market focus.
• Ibercom: Spanish virtual PBX and business telephony operator serving SMBs and mid-market with cloud centralita, SIP trunk, and wholesale voice services. Directly comparable in product portfolio, regulatory positioning, and Spanish enterprise customer base.
• Vozelia: Spanish cloud communications provider of virtual switchboard, VoIP, and unified communications for SMBs. Direct competitor to VoIPer in the Spanish cloud PBX market with comparable product features and pricing model.
• Masvoz: Spanish cloud telephony provider offering virtual PBX, SIP trunking, and contact center solutions to SMBs and enterprises. Directly comparable to VoIPer in product scope (cloud PBX, extensions, IVR, queues), Spanish market focus, and target customer profile.
• Fonetic: Spanish cloud communications provider specializing in voice, contact center, and conversational AI for enterprises and SMBs. Comparable to VoIPer's enterprise PBX and call center feature set with overlapping Spanish target customers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key highlights7 records

Customer concentration

• Xx.com/voiper_ip
• Facebookfacebook.com/voiper.ip

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about VoIPer