Singularity

What Singularity does

Singularity LLC is a privately held managed IT services provider headquartered in West New York, New Jersey, founded around 2012. The company delivers technology management, strategic planning, and security services to small businesses and non-profits, with a headcount of 1–10 employees and operations confined to the United States. Its service portfolio is structured as a three-tier subscription: Business Technology Basics ($50 per user per month), Service Desk Support ($150 per user per month), and Dedicated IT Department ($200 per user per month), supplemented by usage-based on-demand support at $85/hour remote and $150/hour on-site.

The company's core technology stack combines a proprietary SHIELD Windows security and support product with conventional third-party tools. SHIELD bundles managed antivirus from Sophos, cloud backup from Backblaze, remote-access screenshare via Splashtop and AnyDesk, and automated maintenance agents from Atera and Datto, sold directly to consumers and microbusinesses at $99 per month or $999 per year. Higher-value strategic planning engagements — Technology Stabilization ($6,000), Business Solutions ($9,000), and Comprehensive Strategy ($15,000) — extend the offering into project-based advisory work covering security assessment, vendor management, lifecycle planning, and multi-year technology roadmaps. The strategic planning pillar is exemplified by client Rising Tide Capital, which added two new branch offices and 16 new staff within the first year of partnership.

Singularity monetizes primarily through recurring per-user subscriptions, with secondary project-based revenue from strategic planning packages and hourly on-demand services. Go-to-market is a hybrid of direct-to-consumer self-serve e-commerce (WooCommerce on sglrit.com with 2Checkout and PayPal) for SHIELD and inquiry-form-driven direct sales for managed services. Customer mix spans small businesses and non-profits across professional services, healthcare, automotive, advertising, events, and mechanical verticals. The company is independently owned, with no disclosed institutional investment, parent entity, subsidiaries, or M&A activity.

Name

Singularity

Legal name

Singularity LLC

Website

https://sglrit.com

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

1–10 employees

Short description

Singularity LLC is a West New York-based managed IT services provider offering tiered subscription technology management, fixed-fee strategic planning packages, and a SHIELD security software product for U.S. small businesses, non-profits, and microbusinesses.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Endpoint & Device Management (UEM/MDM) Services (BPAEABAF)

akta.pro secondary industries

IT Operations, Event & Incident Management (NOC/SOC-to-ITSM) (BPAEAJAH), Backup & DR Software Implementation & Managed Platforms (BPAEALAI)

Keywords

• Managed IT services
• IT consulting
• Cybersecurity solutions
• Cloud backup services
• Small business IT support

Headquarters

HQ city

West New York

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Managed IT Services Subscription: Monthly per-user subscription fees for tiered IT management services including security monitoring, help desk support, and dedicated IT department capabilities.
2. SHIELD Software Subscription: Monthly or annual subscription for SHIELD security software with unlimited tech support for Windows devices, priced at $99/month or $999/year.
3. On-Demand Service: Hourly billing for off-site service at $85/hour and on-site service at $150/hour for issues not covered under subscription plans.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Singularity provides managed IT services and strategic technology planning to small businesses and non-profits, delivering tiered subscription support (Business Technology Basics, Service Desk Support, Dedicated IT Department) covering security monitoring, help desk, network administration, vendor management, and systems lifecycle. The company also sells SHIELD for Windows, a 24/7 subscription security and tech-support product for Windows devices, and fixed-fee strategic technology planning packages.

Product overview

Singularity offers IT consulting and managed services for small businesses and non-profits through a tiered service model. The core offering includes SHIELD for Windows (a $99/month subscription security and tech support product) combined with Technology Management service tiers (Business Technology Basics at $50/user/mo, Security & Support/Service Desk & Support at $150/user/mo, and Dedicated IT Department at $200/user/mo). Strategic Planning packages range from Technology Stabilization ($6,000) to Business Solutions ($9,000) and Comprehensive Strategy ($15,000). The company positions itself as providing enterprise-level IT department services at affordable rates for micro-businesses and solopreneurs.

Differentiator

Problem solved

Functional benefit

Brands

• SHIELD: A security and computer ID software package that protects Windows devices and provides 24/7 tech support access for microbusinesses and solopreneurs. SHIELD includes managed antivirus by Sophos, cloud backup by Backblaze, and remote help tools.

Products and services

• SHIELD for Windows

Quantifiable outcome

• Client Rising Tide Capital added 2 new branch offices and 16 new staff within first year of strategic partnership
• +1 more outcomes

Named customers8 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Five partnerships are on record, tiered core.

• Sophos (Managed Antivirus)coreTechnology or IntegrationSophos provides the managed antivirus component of SHIELD, monitored for virus and hacker activity 24/7 as part of the security package.
• Backblaze (Cloud Backup)coreTechnology or IntegrationBackblaze provides automated cloud backup services for SHIELD subscribers, ensuring device data is backed up for peace of mind.
• Splashtop and AnyDeskcoreTechnology or IntegrationRemote help screenshare tools included with SHIELD, enabling technicians to assist subscribers with technical issues.
• Atera AgentcoreTechnology or IntegrationAutomated maintenance and updates agent used in SHIELD for system management and monitoring.
• Datto AgentcoreTechnology or IntegrationAutomated maintenance and updates agent used alongside Atera for comprehensive device management.

Scale indicators3 records

Recent moves4 records

Expansion highlights4 records

Direct peers

• Blackpoint Cyber: Blackpoint Cyber delivers managed detection and response and MSP-focused cybersecurity operations targeted at the SMB segment. Like Huntress, it is a direct peer competing for the same managed-security portion of Singularity's service.
• Kaseya: Kaseya is a leading MSP platform offering RMM, security, backup, and IT management tools used by thousands of MSPs worldwide — including many serving the SMB and non-profit segments Singularity targets. It is a direct upstream-platform peer: Singularity itself is the kind of small MSP that runs on Kaseya-grade infrastructure.
• ConnectWise: ConnectWise provides a comprehensive suite of PSA, RMM, cybersecurity, and backup solutions purpose-built for managed service providers serving SMBs. Like Kaseya, it competes with Singularity both as a tooling platform and as the implicit standard against which Singularity's bundled offering is compared.
• Acronis: Acronis combines backup, disaster recovery, and cybersecurity into a single platform for SMBs and the MSPs serving them, competing directly with the combined Backblaze/Sophos/Datto stack Singularity bundles in SHIELD.
• Atera: Atera is an all-in-one PSA and RMM platform built for SMB-focused MSPs and is one of the core technologies bundled into Singularity's SHIELD offering. It is a direct platform peer whose product roadmap materially affects Singularity's service economics.
• NinjaOne: NinjaOne is a modern, cloud-native RMM and endpoint management platform aimed at MSPs and IT departments serving SMBs. It competes directly with the Atera/Datto-based stack Singularity uses and represents the next-generation alternative in the same buying decision.
• Datto: Datto (now part of Kaseya) provides backup, disaster recovery, and business continuity solutions for SMBs and the MSPs that serve them, and its agent is part of Singularity's SHIELD stack. It is a direct peer in the managed backup/DR category and to the broader SMB IT services market.
• Huntress: Huntress provides managed cybersecurity (EDR, SIEM, identity threat detection) specifically designed for SMBs and the MSPs that serve them. It is a direct peer to the security component of Singularity's SHIELD offering, with a similar SMB-first go-to-market motion.

Broad incumbents

• Pax8: Pax8 is a cloud commerce platform for MSPs that aggregates security, productivity, and infrastructure solutions for the SMB channel. It is a broader ecosystem incumbent that competes indirectly by enabling competing MSPs with broader procurement options and lower unit costs.
• Sherweb: Sherweb is a cloud services distributor and MSP enablement platform providing Microsoft, security, and backup solutions to managed service providers. It is a broader ecosystem incumbent that competes indirectly for the SMB IT channel that Singularity operates in.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/singularity-llc

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Singularity