Smart Dolphins It Solutions

Name

Smart Dolphins It Solutions

Legal name

Smart Dolphins IT Solutions Inc.

Website

https://smartdolphins.com

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Other Computer Related Services (541519)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Technical Enablement & Adoption Services (Change Management, Adoption, Champions) (BPAEANAC)

akta.pro secondary industry

Backup & DR Software Implementation & Managed Platforms (BPAEALAI)

Keywords

• Managed IT services
• IT helpdesk support
• IT consulting
• Microsoft 365 administration
• IT security audits

Headquarters

HQ city

Victoria

HQ country

Canada

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services (Recurring): Monthly managed IT services contracts providing outsourced IT management, support, monitoring, and maintenance for SMB clients. Includes helpdesk, patch management, remote monitoring, security tools, and proactive IT management.
2. IT Consulting / vCIO Services: Virtual Chief Information Officer (vCIO) consulting engagements including IT planning, strategic analysis, quarterly technology reviews, IT budgeting, and cloud consulting.
3. IT Audits: Third-party IT audit engagements scoped and delivered by certified project specialists. Billed as project/professional services engagements.
4. Training Services: Public webinars, Skillsboost training programs, and Modern Tech Workshops offered as separate revenue-generating training engagements. Some training earns free CPD credits for accounting professionals.
5. IT Project Services: Project-based professional services including email migrations, infrastructure migrations, data/application moves, hardware procurement and implementation.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels9 records

Core offering

Smart Dolphins IT Solutions is a Managed IT Services Provider (MSP) that delivers outsourced IT management for small and mid-sized businesses in British Columbia. Its core offering is recurring managed IT services—including helpdesk support, proactive monitoring, patch management, security tools, and Microsoft 365 administration—augmented by vCIO consulting, IT audits, project services, AI readiness, and technology training.

Product overview

Smart Dolphins IT Solutions is a Managed IT Services Provider offering a comprehensive portfolio of IT services for small to medium businesses. Their core offering is Managed IT Services, which encompasses IT support, planning, assessments, audits, project services, and Microsoft 365 administration. They provide specialized services including AI Readiness Services (structured phases from education to scaling), IT Audits (security, infrastructure, compliance reviews), IT Consulting/Virtual CIO services, and IT Helpdesk support. Their training offerings include Skillsboost and Modern Tech Workshops. The company also offers Technology Adoption Services to help organizations integrate new technologies. Founded in 2000, they serve businesses in Victoria, Nanaimo, and Vancouver, BC, with particular expertise in serving law firms, engineering companies, accounting firms, and non-profit organizations.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Comprehensive outsourced IT management for small to medium businesses, including IT support, planning, assessments, audits, project services, and Microsoft 365 administration delivered under a recurring monthly contract.
• IT Helpdesk Services Responsive IT helpdesk providing quick and efficient technical support via phone, email, and web portal, with remote and onsite assistance capabilities for SMB clients.
• IT Consulting / Virtual CIO Services Strategic IT consulting and Virtual Chief Information Officer (vCIO) services including technology planning, budgeting, quarterly technology reviews, and alignment of technology with business goals for organizations with 20+ computer users.
• IT Audits Third-party IT audit services reviewing security, server infrastructure, end-user devices, network hardware, software, business continuity and disaster recovery, and compliance against best practices, delivered in phases: Discovery, Prepare Findings, Plan, Deploy, Train.
• Microsoft 365 Services Implementation, migration, and ongoing management of Microsoft 365 environments including Teams, SharePoint, OneDrive, and Exchange Online, with dedicated vCIO support for each Microsoft 365 client.
• IT Project Services Project-based professional services including email migrations to Office 365, infrastructure moves to hypervisor platforms, data/application migrations, hardware procurement and implementation, and new hardware rollouts.
• AI Readiness Services Structured phased approach to AI adoption covering education, governance building, data assessment, control deployment, and scaling, helping leadership teams align AI initiatives with organizational priorities.
• Technology Adoption Services Services designed to help organizations adopt and integrate new technologies effectively, supporting leadership teams through technology transitions and modern IT enablement.
• Skillsboost Training Program Technology skills training program designed to elevate teams through coaching and consulting, enabling users to maximize productivity with their technology tools, including Microsoft 365 apps and functions.
• Modern Tech Workshops Paid public technology training workshops covering cybersecurity, Microsoft 365, and other modern technology topics for business professionals.

Quantifiable outcome

• Hundreds of IT audits completed for Vancouver Island businesses over years of operation
• +2 more outcomes

Named customers6 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Two partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationPrimary technology partner. Smart Dolphins is a Microsoft-focused MSP providing Microsoft 365, Azure, Teams, SharePoint, OneDrive, and related Microsoft services to clients. Every Microsoft 365 client receives a dedicated Virtual CIO for ongoing consulting and IT planning. The company also provides Microsoft 365 training and Copilot readiness services.
• DattocoreTechnology or IntegrationDatto logo appears in the community/culture section of the website alongside Channel Futures MSP 501 and VIEA logos, indicating Datto is a key technology/vendor partner for backup and business continuity solutions. Datto is a leading provider of MSP-focused backup, disaster recovery, and networking solutions.

Scale indicators3 records

Recent moves7 records

Expansion highlights5 records

Others

• Datto (Kaseya): Datto, now part of Kaseya, is a leading vendor of backup, disaster recovery, and business continuity platforms purpose-built for MSPs — a key technology partner and ecosystem enabler for Smart Dolphins' managed services delivery rather than a direct competitor.

Broad incumbents

• CDW Canada: CDW is a large US-headquartered IT solutions provider with a Canadian presence offering managed services, hardware, and software across all customer segments — a broader incumbent that overlaps with Smart Dolphins in managed services for SMB/mid-market.
• Softchoice: Softchoice is a Canadian-headquartered IT solutions and managed services provider (now part of HP) serving SMB and enterprise customers across North America — a broader incumbent comparable to Smart Dolphins in managed services and Microsoft-centric solutions.
• Insight Enterprises: Insight is a global IT solutions and managed services provider with Canadian operations serving mid-market and enterprise — a broader incumbent whose managed services portfolio overlaps Smart Dolphins' offerings.

Direct peers

• Jolera: Jolera is a Canadian managed services and IT solutions provider offering MSP-style recurring services, cloud, and security to SMB and mid-market clients — directly comparable to Smart Dolphins in business model and target customer.
• Sherweb: Sherweb is a Canadian cloud-focused MSP serving SMBs and resellers with managed cloud, Microsoft 365, and backup services — closely comparable to Smart Dolphins' Microsoft 365-centric managed services approach.
• WBM Technologies: WBM Technologies is a Western Canadian managed IT services and technology provider serving SMB and mid-market customers across the prairies and BC — directly comparable in geography, size, and managed-services focus.
• Kelman Technologies: Kelman Technologies is a Canadian IT services firm providing managed IT, cloud, and consulting to SMB and mid-market organizations — comparable to Smart Dolphins in service portfolio and customer profile.
• Long View Systems: Long View Systems is a Canadian IT solutions provider headquartered in Calgary with offices across western Canada, offering managed IT services, cloud, and consulting to mid-market and enterprise — a direct comparable to Smart Dolphins in geography, customer segment, and service portfolio.
• Compugen: Compugen is a Canadian IT services and solutions provider delivering managed services, cloud, and workplace technology across Canada — comparable to Smart Dolphins in service mix and SMB/mid-market orientation, with broader national reach.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/smartdolphinsit
• YouTubeyoutube.com/user/SmartDolphinsIT
• LinkedInlinkedin.com/company/smart-dolphins-it-solutions-inc-
• Instagraminstagram.com/smartdolphinsit
• Facebookfacebook.com/SmartDolphins

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Smart Dolphins It Solutions