Xdroid
- Company typePrivate
- Founded2008
- HeadquartersMechelen, Belgium
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Xdroid does
Xdroid International N.V. is a Belgium-headquartered (Mechelen) AI software company that provides speech, text, and interaction analytics for contact center operations. Founded in 2008 in Hungary and now operating with R&D in Budapest and sales offices in the UK and US, the company built its platform over 15+ years from EU-funded research in emotion detection and predictive analytics, evolving from its 2015 VoiceAnalytics launch into a multi-channel interaction intelligence suite.
The platform is anchored by Xdroid IQ, a proprietary Large Language Model (currently v3.0) that powers 100% Automated Quality Management, real-time AgentAssist, TextAnalytics, and the new Ticketing Analytics module, processing voice, chat, email, and ticketing data with multilingual support and GDPR-compliant on-premise deployment. Adjacent offerings include the Xdroid Insights zero-touch SaaS product (launched June 2026) for SMBs and the Xdroid Business Intelligence service. Pre-configured predictive models address NPS forecasting, early churn detection, and sales-stage optimization.
Xdroid monetizes primarily through enterprise SaaS subscriptions (quote-based, priced by agents/seats and features), supplemented by professional services and channel partner revenue share across a 50+ partner network spanning DACH (Sogedes), UK (Avoira), LATAM (CAT Technologies, Neocenter), Iberia, Italy (XCALLY), and Benelux. Target customers are contact center operations in BFSI, telecommunications, utilities, BPO, and public sector, with named enterprise references including Principal Insurance, Capita, Simplify, RDW, and Mega Travel. The company is privately held, founder-controlled under co-CEOs István Fehér and Gerry De Graaf, with no disclosed external funding rounds.
Xdroid firmographics
Firmographics- Name
- Xdroid
- Legal name
- Xdroid International N.V.
- Website
- https://xdroid.com
- Company type
- Private
- Founded year
- 2008
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Xdroid industry classification
Industry- Product category
- Speech and Interaction Analytics Software
- NAICS
- Computer Systems Design and Related Services (5415), Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)
- akta.pro secondary industry
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)
Keywords
Where Xdroid is headquartered
LocationHeadquarters
- HQ city
- Mechelen
- HQ country
- Belgium
- HQ region
- Europe
Offices4 records
Markets served
Xdroid business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- Enterprise SaaS Subscription: Annual or multi-year subscription licenses for the VoiceAnalytics, Interaction Analytics, and AgentAssist platforms. Pricing based on number of agents/seats and analytics features selected. Enterprise deployments typically include implementation services and ongoing support.
- Xdroid Insights SaaS Tiers: Zero-touch cloud SaaS offering with two tiers - Entry (foundational analytics) and Extended (AQM and compliance features). Designed for SMB market with self-service deployment and monthly/annual billing.
- Professional Services: Implementation, customization, and consulting services delivered through partner network including system integrators and specialized partners.
- Channel Partner Revenue Share: Revenue generated through partner ecosystem including resellers like Sogedes, Avoira, CAT Technologies, and others who resell and implement Xdroid solutions in specific geographies.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Entry tier - Foundational speech analytics for SMBs |
| Subscription | Annual | Extended tier - Advanced analytics with AQM and compliance |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels10 records
Xdroid product offering
Product offeringCore offering
Xdroid provides AI-driven voice and text interaction analytics software for contact centers. Using its proprietary Xdroid IQ large language model, the platform transcribes, analyzes and scores 100% of customer interactions across voice, text, chat, email and ticketing channels to deliver automated quality monitoring, compliance checking, real-time agent assist and customer-experience insights for B2B customers.
Product overview
Xdroid is an AI-driven Customer Interaction Intelligence Platform that transforms conversations into business insights. The portfolio consists of a unified analytics platform powered by the proprietary Xdroid IQ Large Language Model. Core products include VoiceAnalytics for speech analytics, AgentAssist for real-time assistance, TextAnalytics for text channel analysis, and Ticketing Analytics for back-office operations. The Xdroid IQ LLM provides the AI foundation enabling auto-categorization, summarization, NPS prediction, and generative AI features across the platform. Two market-specific offerings extend the portfolio: Xdroid Insights targets SMBs with a zero-touch SaaS model requiring no customization, while Xdroid Business Intelligence provides accessible analytics with minimal professional guidance. The platform analyzes voice, chat, email, and ticketing interactions to deliver Customer Intelligence, Revenue Intelligence, and Operational Intelligence across industries including BFSI, Telecommunications, Utilities, BPO, Public Sector, and Retail.
Differentiator
Problem solved
Functional benefit
Brands
- Xdroid IQ: Proprietary Large Language Model (LLM) for interaction analytics, now in version 3.0
- Xdroid Insights
- Xdroid Business Intelligence
- VoiceAnalytics
- AgentAssist
- TextAnalytics
- Ticketing Analytics
Products and services
- VoiceAnalytics Speech analytics platform that transcribes and analyzes 100% of customer calls to deliver automated quality monitoring, compliance checking, agent coaching and customer-experience insights for contact centers.
- AgentAssist Real-time agent-assist offering that listens to live conversations and prompts contact-center agents with next-best-action guidance, knowledge-base answers and compliance warnings during the call.
- TextAnalytics Interaction analytics for written channels (chat, email and messaging) that applies the same sentiment, intent and compliance scoring used in voice to digital customer conversations.
- Ticketing Analytics Analytics layer for customer-service ticketing systems that scores ticket handling quality, identifies root causes and links ticketing behavior to voice and text interactions.
- Xdroid IQ Proprietary large language model (LLM) that powers Xdroid's speech and text understanding, enabling intent recognition, summarization, agent-assist prompts and predictive analytics across customer interactions.
- Xdroid Insights Packaged, dashboard-driven call analytics product aimed at SMB contact centers that need ready-made KPIs, recordings search and QA scorecards without enterprise customisation.
- Xdroid Business Intelligence Business intelligence and reporting layer that aggregates Xdroid analytics outputs into executive dashboards combining voice, text and ticketing KPIs for management reporting.
Quantifiable outcome
- 15% increase in productivity
- +11 more outcomes
Companies that use Xdroid
Customer profileNamed customers9 records
Segments12 records
Ideal customer profiles4 records
Xdroid technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
AI capability10 records
Feature14 records
Xdroid partnerships and signals
Strategic signalPartnerships
19 partnerships are on record, tiered core, strategic and minor.
- SogedescoreExclusive partner for DACH region (Germany, Austria, Switzerland). Sogedes resells and implements Xdroid speech analytics solutions in the German-speaking markets. CEO Berndt Walz stated the partnership brings significant value to customers in customer success, efficiency, quality communications, and compliance.
- AvoiracoreKey UK partner specializing in contact center solutions. Partnered on multiple customer implementations including Principal Insurance (FCA compliance) and won UK National Innovation Award 2021 for remote employee productivity impact.
- CAT TechnologiescoreStrategic partner for LATAM markets including Mexico and Argentina. CAT Technologies implements Xdroid AI solutions for BPO clients. Innovation Manager Javier Lobos stated the partnership enables CAT to deliver solutions combining AI technology with highly qualified human resources.
- E-voluciona by IntelciacorePartner in Spain and Latin America that achieved improved quality monitoring efficiency and contact center operations. Enabled customers to gain rapid, robust insight into customer and operational activity through Xdroid's voice recognition engine.
- Frontline SolutionscoreUK-based partner focused on public sector and government implementations. Partnered with RDW (Dutch Vehicle Authority) on citizen services transformation using Automated Quality Management. MD Hans Reuver stated that analyzing interactions helps transform customer voice into tangible initiatives.
- NeocenterstrategicNew strategic partnership announced January 2026 for Mexico market. Neocenter CEO Alejandro Apan stated enthusiasm about bringing Xdroid's world-class analytics solutions to the Mexican market, with customer experience becoming a key competitive differentiator.
- XCALLYstrategicItalian technology partnership announced February 2026. XCALLY is an Italian technology company providing contact center solutions. Partnership extends Xdroid's reach into the Italian market through technology integration.
- DeloitteminorGlobal system integrator partner that can deploy Xdroid as part of larger enterprise transformation projects.
- TranscomminorGlobal BPO company with contact center operations. Partnership enables Transcom to offer speech analytics-enhanced services to their clients.
- KPNminorDutch telecommunications provider that resells Xdroid solutions in the Netherlands market.
- FourNetminorUK partner recognized as finalist for Best Reseller Innovation Award at Comms National Awards 2023 for Xdroid-based solutions.
- ImagarminorPartner company providing Xdroid solutions to their customers.
- V2 ConsultminorPartner company reselling Xdroid solutions.
- Amazon ConnectstrategicTechnology integration partnership with Amazon Web Services' contact center platform. Pre-built connector enables AWS customers to deploy Xdroid speech analytics on Amazon Connect.
- N-AllostrategicPartner providing Xdroid solutions in their markets. CTO Bernard Questiaux stated that Xdroid IQ 3.0 represents a major leap forward enabling partners to transform customer interactions into actionable intelligence.
- Eviden (Atos)minorDigital transformation company and Atos subsidiary that resells Xdroid solutions.
- A-servicesminorPartner company providing Xdroid speech analytics solutions.
- CAT AMminorPartner company related to CAT Technologies ecosystem.
- NeocenterstrategicStrategic partnership for Mexican market announced January 2026, bringing world-class speech analytics to Mexican organizations.
Scale indicators4 records
Recent moves7 records
Expansion highlights6 records
Xdroid competitors and assessment
Company assessmentEmerging players
- Cresta: Cresta provides real-time AI agent assist and generative AI coaching for contact centers, overlapping with Xdroid's AgentAssist product. Focused primarily on real-time guidance and Generative AI rather than full omnichannel post-call analytics.
- Tethr: Tethr is a conversation intelligence platform focused on post-call speech analytics, customer effort scoring, and agent performance. Comparable to Xdroid's VoiceAnalytics for SMB and mid-market enterprise deployments, though smaller in scope.
Direct peers
- CallMiner: CallMiner is a leading speech and interaction analytics platform for contact centers, offering omnichannel analytics, automated quality management, and real-time guidance. Directly comparable to Xdroid's VoiceAnalytics, AgentAssist, and Interaction Analytics products targeting BFSI, BPO, and enterprise contact centers.
- Sestek: Sestek provides speech analytics, text analytics, and voice biometrics for contact centers, with a similar focus on omnichannel interaction analytics and quality monitoring. A close mid-market comparable to Xdroid, especially across EMEA and emerging markets.
- Cogito: Cogito delivers real-time AI coaching and emotional intelligence for contact center agents, directly comparable to Xdroid's AgentAssist real-time guidance and sentiment/emotion detection capabilities.
- Observe.AI: Observe.AI provides AI-driven conversation intelligence for contact centers, with real-time agent assist, auto QA, and GenerativeAI-powered coaching. Comparable to Xdroid's AgentAssist and AQM offerings with similar enterprise sales motion and LLM-backed analytics.
- Uniphore: Uniphore is an AI-native conversation intelligence and automation platform for enterprise contact centers, with speech analytics, real-time agent assist, and post-call summarization. Competes head-on with Xdroid across BFSI, telecom, and BPO verticals.
Broad incumbents
- Verint Systems: Verint is a long-established contact center analytics and workforce engagement vendor with broad speech analytics, quality monitoring, and compliance capabilities. Competes with Xdroid in enterprise speech analytics but offers a much wider WEM/CX portfolio across larger accounts.
- Genesys: Genesys is a major CCaaS platform that has added AI-driven interaction analytics, quality management, and real-time agent guidance. Overlaps with Xdroid's portfolio but bundles analytics into a broader cloud contact center stack.
- NICE Ltd. NICE is a dominant contact center software and analytics vendor with its Nexidia speech analytics and Enlighten AI offerings. Provides overlapping capabilities to Xdroid but as part of a much larger CCaaS and WEM platform serving global enterprises.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Xdroid social profiles
Digital presenceXdroid compliance and trust
Trust signalCompliance2 records
Xdroid financial estimates
Financial estimateRevenue estimate
Valuation estimate
Xdroid leadership team
Management profileNumber of profiles
Profiles5 records
Xdroid funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Xdroid M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Xdroid
What does Xdroid do?
Xdroid provides AI-driven voice and text interaction analytics software for contact centers. Using its proprietary Xdroid IQ large language model, the platform transcribes, analyzes and scores 100% of customer interactions across voice, text, chat, email and ticketing channels to deliver automated quality monitoring, compliance checking, real-time agent assist and customer-experience insights for B2B customers.
Is Xdroid a public or private company?
Xdroid is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Xdroid founded?
Xdroid was founded in 2008. It employs 11 to 50 people.
Where is Xdroid based?
Xdroid is headquartered in Mechelen, Belgium, in the Europe region.
How does Xdroid make money?
Four revenue lines are on record. Enterprise SaaS Subscription is the primary driver. The others are xdroid Insights SaaS Tiers, professional Services and channel Partner Revenue Share.
Who are Xdroid's main competitors?
Emerging players on record are Cresta and Tethr. Direct peers are CallMiner, Sestek, Cogito, Observe.AI and Uniphore. Broad incumbents are Verint Systems, Genesys and NICE Ltd..
Does Xdroid have an API?
No public API is recorded for Xdroid.
What industry is Xdroid in?
Xdroid's product category is Speech and Interaction Analytics Software. Its primary akta.pro industry code is HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation), with a secondary code of HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration). Its NAICS code is 5415 and its SIC code is 7370.