What Contoured Solutions does

Contoured Solutions is a privately held managed IT services provider (MSP) founded in 2004 and headquartered at 566 N Towne Ave, Pomona, California. The firm delivers a horizontal portfolio of technology services — managed IT, network management, computer management, unified communications, and security & compliance — to small and medium-sized businesses across the Pomona Valley and greater Los Angeles region, including Pomona, San Dimas, La Verne, Chino, Chino Hills, Ontario, Montclair, Upland, Rancho Cucamonga, and Diamond Bar.

The technical stack is built on third-party best-of-breed platforms rather than proprietary IP: Microsoft for productivity and cloud, 3CX and RingCentral for unified communications, KnowBe4 for security awareness training, Blackpoint Cyber for managed detection and response, VulScan for vulnerability scanning, and Compliance Manager GRC for compliance tracking. Core delivery consists of 24/7 automated monitoring, remote management via TeamViewer, on-site computer repair, and bundled service time (BST) plans with rollover hours. The company also publishes a downloadable AI Use Policy Template, signaling engagement with AI governance at the advisory level rather than as a productized capability.

Contoured Solutions operates on a subscription-based managed services model. Customers pay a fixed monthly fee for bundled service hours, with comprehensive plans including monitoring, maintenance, anti-virus, and email spam protection. The go-to-market is consultative and sales-led, anchored by free network security and health assessments that funnel prospects into monthly service plans. Customer concentration is spread across healthcare, government, education, hospitality, real estate, legal, transportation, and non-profit verticals. The firm has not raised external capital, has no disclosed subsidiaries or M&A activity, and is led by a four-person management team under CEO David Martinez.

Name

Contoured Solutions

Legal name

Contoured Solutions

Website

https://cs-inc.us

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

1–10 employees

Short description

Contoured Solutions is a privately held managed IT services provider founded in 2004, delivering managed IT, network, unified communications, and security services to small and medium-sized businesses across the Pomona Valley and greater Los Angeles area on subscription-based monthly plans.

Ownership category

akta.pro rank

Headquarters

HQ city

Pomona

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Monthly subscription-based managed IT services with bundled service time (BST) plans offering fixed service hours for one low monthly rate. Plans typically include one to four scheduled visits per month with unused hours rolling over for up to two months.
2. Monitoring and Maintenance Services: 24/7 monitoring and maintenance services included in comprehensive service plans, tracking system health, providing automated maintenance, and enabling quick response to problems.
3. Security and Compliance Services: Security products and compliance services including vulnerability scanning, security awareness training, and compliance management.
4. Unified Communications: Telecommunications services including 3CX phone system, VoIP/SIP trunking, and RingCentral cloud phone system with potential savings up to 80% on monthly PBX fees.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels7 records

Core offering

Contoured Solutions provides managed IT services to small and medium-sized businesses, including 24/7 infrastructure monitoring, network and computer management, unified communications (VoIP/3CX/RingCentral), cybersecurity products (VulScan, KnowBe4, Blackpoint Cyber MDR), and compliance management. Services are delivered under monthly bundled service time (BST) subscription plans with on-site and remote support.

Product overview

Contoured Solutions is an IT managed services provider (MSP) offering a portfolio of managed IT services, security products, and unified communications solutions for small and medium-sized businesses in the Pomona, California area. The core offering centers on Managed IT Services (including bundled service plans, 24/7 monitoring, remote management, anti-virus, and spam protection), complemented by dedicated Network Management and Computer Management services. Security offerings include Security Products (KnowBe4 security awareness training, VulScan vulnerability scanning, Blackpoint Cyber MDR) and Compliance Services (Compliance Manager GRC). Unified Communications spans 3CX hosted phone system, VoIP/SIP trunking, and RingCentral cloud phone integration. The company also provides an AI Use Policy Template as a downloadable resource. Together, these products and services form a comprehensive managed services offering where the core Managed IT Services platform is enhanced by specialized security and communications add-ons.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Comprehensive management, optimization, and security of clients' entire IT and network infrastructure including 24/7 monitoring, bundled service time plans, remote management, anti-virus protection, email spam protection, and computer repair services for SMBs.
• Network Management Network setup, configuration, and ongoing maintenance for switches, routers, and other components, including tailored firewall rules, secure encryption, password policy, and intrusion detection for SMB clients.
• Computer Management Complete computer repair services, virus and malware removal, security infrastructure building, and data recovery options for managed clients.
• Unified Communications Telecommunications services including 3CX hosted phone system, VoIP/SIP trunking, and RingCentral cloud phone system integration with potential savings up to 80% on monthly PBX fees.
• Security & Compliance Security products and compliance services to help businesses meet security regulations, implement secure systems, and maintain a compliant online presence, covering both Security Products and Compliance Services.
• VulScan Vulnerability Scanning & Testing Automated vulnerability scanning tool that scans networks internally and externally, schedules automated scans, identifies IT vulnerabilities, and provides built-in guidance for faster response.
• KnowBe4 Security Awareness Training Ongoing simulated phishing attacks and security awareness training with monthly reports for management on team members needing additional training.
• Blackpoint Cyber Managed Detection & Response Endpoint security with 24/7 monitoring, threat detection, and containment of threats before lateral movement through the network.
• Compliance Manager GRC Comprehensive compliance solution that tracks IT requirements, highlights issues needing attention, and generates reports and evidence of compliance.
• Compliance Services Cyber security training with automated reports, VulScan automated security reporting, and labor law compliance management with dashboard portal and certificate of acknowledgement features.

Quantifiable outcome

• Save up to 80% on monthly PBX fees with 3CX phone system
• +2 more outcomes

Named customers12 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature9 records

Partnerships

Nine partnerships are on record, tiered minor and core.

• TD SynnexminorChannel Partner/ Reseller/ DistributorTechnology distribution partner providing access to broad portfolio of technology products and solutions for resale to end customers.
• MicrosoftcoreTechnology or IntegrationTechnology partnership providing Microsoft software, cloud services, and solutions integrated into managed IT services offerings.
• KnowBe4coreTechnology or IntegrationSecurity awareness training platform partner providing phishing simulation and security awareness training solutions to clients.
• DattocoreTechnology or IntegrationBackup and disaster recovery solutions partner providing data protection and business continuity services.
• Barracuda NetworkscoreTechnology or IntegrationSecurity solutions partner providing firewall, email security, and application server protection services.
• LenovominorChannel Partner/ Reseller/ DistributorHardware partner providing Lenovo computers and devices as part of IT infrastructure solutions.
• DellminorChannel Partner/ Reseller/ DistributorHardware partner providing Dell computers, servers, and networking equipment.
• 3CXcoreTechnology or IntegrationAward-winning phone system partner offering unified communication solutions designed for small-to-medium sized businesses with significant cost savings.
• Blackpoint CybercoreTechnology or IntegrationManaged Detection & Response (MDR) partner providing endpoint security with advanced threat monitoring, detection, and containment capabilities.

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• All Covered (Konica Minolta): IT services division of Konica Minolta delivering managed IT, UC, and security to SMB and mid-market clients across the US. Comparable service portfolio, but operates as a much larger incumbent with national reach.
• Dataprise: National managed IT services and cybersecurity provider serving SMB and mid-market clients. Overlaps with Contoured on managed services, security, and UC, but operates at much larger scale and broader geography.

Others

• 3CX: Award-winning hosted IP PBX vendor and a core Contoured partner (Gold partner status). Comparable UC capability, but operates as the platform provider rather than a competing service provider.
• Kaseya: MSP-focused platform vendor (now including Datto) offering RMM, backup, and security operations tooling. Functions as a key infrastructure provider for MSPs of Contoured's size and profile, not a direct competitor.
• RingCentral: Cloud UC platform and a Contoured technology partner. Comparable in that both enable SMB unified communications, but RingCentral is the underlying vendor whose product Contoured resells and integrates.
• Datto (Kaseya): Backup and disaster recovery vendor (now part of Kaseya) and a Contoured technology partner. Provides the BCDR product layer that Contoured resells and services — an ecosystem supplier rather than a competitor.
• ConnectWise: Leading MSP software platform vendor providing RMM, PSA, and security tooling that Contoured-style MSPs rely on to operate. Comparable ecosystem participant — a supplier of the operational backbone rather than a direct competitor.

Direct peers

• NerdsToGo: Franchise IT support provider targeting small businesses and residential customers with on-site and remote managed services. Comparable in customer size tier, service breadth, and owner-operated local delivery model.
• CMIT Solutions: Franchise network of SMB-focused managed IT services providers with a comparable offering of managed IT, security, and compliance for small businesses. Closely mirrors Contoured's customer profile, subscription billing model, and local-market go-to-market.
• TPx Communications: Managed IT services and unified communications provider combining UC, networking, and managed security for SMB and mid-market customers. Directly competes in the same SMB UC/managed services niche Contoured addresses.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/ContouredSolutions
• Instagraminstagram.com/contouredsolutions.us
• LinkedInlinkedin.com/company/contoured-solutions

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Contoured Solutions