What Connecting Point Computer Center does

Connecting Point Computer Center is a privately held, family-owned managed IT services provider headquartered in Peru, Illinois, operating since 1966 (originally as James F. Cahill & Company) and currently led by President-CEO Jeff Borelli. The firm delivers an integrated managed services stack to small and mid-sized businesses across the Illinois Valley and Northern Illinois, anchored by its Managed IT (CP+Care) subscription and supplemented by Managed WiFi (Ubiquiti UniFi), Managed Firewall as a Service, Managed Backup, Managed Email, Managed VPS hosting, and AI-powered Managed EDR/MDR. The technology backbone combines Scale Computing hyperconverged infrastructure, Kaseya MSP automation, Microsoft 365 administration, SentinelOne and Palo Alto-class endpoint security, Barracuda email security, Cisco Duo MFA, and KnowBe4 awareness training, all orchestrated from a local, climate-controlled data center with redundant power and internet feeds.

The business operates a hybrid revenue model dominated by recurring subscriptions — fixed-fee managed IT contracts, prepaid support contracts (3–8% tiered discounts with annual hour rollover), extended hardware maintenance plans, and 24/7/365 emergency dispatch subscriptions — supplemented by hardware resale (HP/Lenovo via Ingram Micro), project-based infrastructure deployments, and a parallel website services practice (design, SEO/SEM, ADA compliance, social media, digital marketing, and hosting via its IV Net, LLP subsidiary). Go-to-market is sales-led through dedicated corporate consultants (Nathan Blauvelt, John Riva) for mid-market and enterprise accounts, complemented by a retail showroom for SMBs and consumers, free IT assessments as lead-generation entry points, and active community participation via four regional chambers of commerce. Customer concentration is distributed across manufacturing, healthcare, financial, government, education, legal, nonprofit, and retail verticals with 4,400+ cumulative businesses served.

Name

Connecting Point Computer Center

Legal name

Connecting Point Computer Centers

Website

https://cpointcc.com

Company type

Private

Founded year

1966

Operating status

Operating

Headcount range

11–50 employees

Short description

Connecting Point Computer Center is a family-owned managed IT services provider in Peru, Illinois, delivering managed IT, cybersecurity, and web design services to over 4,400 small and mid-sized businesses across the Illinois Valley and Northern Illinois.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Security Systems Services (except Locksmiths) (561621)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

akta.pro secondary industries

Helpdesk & End-User Support Services (BPAEABAB), Network Management (LAN/WAN/Wi‑Fi) Services (BPAEABAD), Endpoint & Device Management (UEM/MDM) Services (BPAEABAF), Technical Support & Helpdesk Contact Centers (BPAAAAAI)

Keywords

• Managed IT services
• Cybersecurity services
• Network infrastructure
• Cloud hosting services
• Website design services

Headquarters

HQ city

Peru

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services (CP+Care): Fixed monthly subscription pricing for complete managed IT coverage including help desk, network/server monitoring, patch management, PC maintenance, asset tracking, quarterly IT reviews, and remote IT support. Core revenue driver for the business.
2. Managed Cybersecurity Services: Recurring subscription services including Firewall as a Service (FWaaS), Managed EDR/MDR, Managed Backup, Managed Email, Spam Filtering, Vulnerability Scanning, Penetration Testing, Risk Assessment, Incident Response Planning, MFA/2FA (Cisco Duo), and Email Encryption.
3. Managed Infrastructure Services: Recurring services including Managed WiFi (Ubiquiti UniFi), Managed VPS hosting, and Infrastructure Design & Installation services.
4. Website Services: One-time and recurring revenue from website design & development, responsive web design, SEO/SEM, website maintenance (Joomla & WordPress), digital marketing, social media management, email marketing (e-blasts & newsletters), domain registration, SSL certificates, web hosting, ADA compliance, and E-commerce solutions. Hosting services provided through IVNet, LLP division.
5. Prepaid Support Contracts: Customers purchase blocks of IT support hours at discounted rates (3%-8% discounts based on tier). Hours do not expire and roll over annually. Provides predictable revenue and customer lock-in.
6. Extended Maintenance Contracts: Ongoing hardware maintenance coverage beyond manufacturer warranty. Provides 2-3 years of parts and labor coverage with priority service response. Includes Gold (carry-in) and Platinum (on-site) plans.
7. Hardware Maintenance Options (HMO): Warranty enhancement plans offering 2 or 3 years of complete parts and labor coverage. Pricing based on percentage of hardware purchase price plus on-site service fee for Platinum plans.
8. Emergency 24/7/365 Dispatch Service: Monthly fee for dedicated after-hours engineer availability. Provides 30-minute acknowledgement, 1-hour engineer contact, and 2-hour onsite dispatch SLA for critical after-hours IT emergencies.
9. Retail Product Sales: Hardware and accessories sales including HP printer cartridges, monitors, desktops/notebooks, keyboards, headsets, USB drives, and other technology products through the retail showroom.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels10 records

Core offering

Connecting Point Computer Center is a managed IT services provider (MSP) delivering proactive IT management, cybersecurity, and infrastructure services to small and mid-sized businesses in North Central Illinois. Its core managed service (CP+Care) bundles help desk support, network and server monitoring, patch management, PC maintenance, and quarterly IT reviews, supplemented by add-on modules including managed firewall, EDR/MDR, managed backup, managed email, managed WiFi, and managed VPS hosting. The firm also runs a retail storefront in Peru, Illinois selling computers and accessories, and operates a parallel website services practice offering design, hosting (via IV Net, LLP), SEO/SEM, and digital marketing.

Product overview

Connecting Point Computer Center operates as a managed IT services provider (MSP) offering an integrated suite of technology solutions built around a core Managed IT service (CP+Care) supplemented by multiple add-on modules. The managed services ecosystem includes cybersecurity offerings (Managed EDR/MDR with AI-powered detection, Managed Firewall/FWaaS, Managed Backup, Managed Email with spam filtering and encryption, and MFA/2FA via Cisco Duo), infrastructure services (Managed WiFi via Ubiquiti UniFi, Managed VPS, Virtualization Solutions), and business IT support (Emergency 24/7/365 Dispatch, Hardware Maintenance Options, PC/Laptop Repair, Extended and Prepaid Maintenance Contracts, Infrastructure Design). The company also provides website services as a parallel practice area including Website Design & Development, Responsive Web Design, SEO/SEM, Website Maintenance for WordPress/Joomla, E-Blast/Newsletters, Domain Registration, SSL Certificates, Social Media Management, Digital Marketing, Web Hosting via IV Net subsidiary, and Website ADA Compliance. All services are delivered through a local team in Peru, Illinois with enterprise-grade capabilities positioned for small to mid-sized businesses.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT (CP+Care) Complete managed IT service for SMBs providing ongoing monitoring, maintenance, updates, help desk support, patch management, PC maintenance, asset tracking, and quarterly IT reviews to prevent issues before they impact business operations.
• Managed WiFi Professionally managed Ubiquiti UniFi WiFi solutions including controller hosting, AP troubleshooting, cloud backup, guest network setup, rogue AP detection, and 24/7 WiFi monitoring for businesses.
• Managed Backup Fully outsourced data protection service with proactive monitoring, automated backup management, secure offsite redundancy, and compliance-ready data protection including file-level, server-level, and full-system protection.
• Firewall as a Service (FWaaS) Enterprise-grade firewall protection delivered as a subscription including 24/7 monitoring, professional management, new firewall deployment, configuration optimization, and continuous firmware updates.
• Managed Email Secure managed email platform handling server maintenance, software updates, spam filtering, virus protection, two-factor authentication, 256-bit encryption, and backup with disaster recovery.
• Managed VPS Fully managed virtual private server hosting from a secure, climate-controlled data center in Peru, Illinois with customizable CPU, memory, storage, security hardening, and 24/7 monitoring.
• Managed EDR/MDR AI-powered Endpoint Detection & Response combined with 24/7 Managed Detection & Response from SOC professionals, providing automated threat containment, rollback capabilities, and protection across endpoints, servers, networks, cloud, and applications.
• Vulnerability Scanning Security testing service identifying known security weaknesses across network, systems, and applications with external and internal scanning capable of detecting over 50,000 known vulnerabilities, delivered with actionable prioritized remediation reports.
• Spam Filtering Cloud-based email security powered by Barracuda blocking spam, phishing, viruses, and ransomware with AI-powered detection that learns email behavior to identify impersonation and unusual activity.
• Penetration Testing Ethical hacking service simulating cyberattacks to evaluate system security, identifying exploitable weaknesses in network, applications, and systems including network penetration testing, web application testing, and wireless security testing.
• Risk Assessment Structured cybersecurity risk assessment identifying, analyzing, and reducing risks across systems, data, and infrastructure with asset identification, threat analysis, risk scoring, and remediation planning.
• Incident Response Planning Documented incident response plan development defining how organizations respond to cybersecurity events with structured procedures, roles, communication paths, and phase-based actions for detect, contain, and recover.
• MFA/2FA (Cisco Duo) Multi-factor authentication service using Cisco Duo for secure identity verification protecting cloud apps, VPNs, remote access, and internal systems with push notifications, one-time passcodes, and phone call verification.
• Email Encryption Policy-based email encryption service with automatic key management, content scanning for sensitive data identification, and secure message delivery supporting compliance with regulatory requirements.
• Prepaid Support Contracts Flexible prepaid IT support contracts allowing businesses to purchase hours at discounted rates (3%-8%) with locked labor rates and unused hours carrying forward year to year.
• Extended Maintenance Contracts Ongoing protection and support for business technology after manufacturer warranties expire with priority service response, predictable IT costs, and expert technical support.
• Virtualization Solutions Server virtualization services supporting Scale Computing and Microsoft Hyper-V platforms with environment design, migration, configuration, disaster recovery implementation, and ongoing monitoring and support.
• Emergency 24/7/365 Dispatch Service After-hours emergency IT support subscription with 30-minute acknowledgement, 1-hour engineer contact, and 2-hour onsite dispatch for critical technical issues outside standard business hours.
• Hardware Maintenance Options (HMO) In-house warranty enhancement plans providing 2 or 3 years of complete parts and labor coverage with Gold (carry-in) and Platinum (on-site) plan options.
• PC & Laptop Repair Professional computer repair services for PCs, laptops, and notebooks including warranty service, out-of-warranty support, on-site service, and carry-in repair options.
• Infrastructure Design & Installation IT infrastructure assessment, design, and installation services including free on-site evaluation, wired and wireless network planning, and fiber infrastructure recommendations.
• Dedicated Corporate Consultants Strategic IT guidance from experienced corporate consultants who evaluate environments, recommend solutions, and guide businesses from planning through implementation.
• Website Design & Development Custom website design and development services including mobile-first responsive design, ADA-compliant websites, SEO optimization, and hosting through IV Net, LLP.
• SEO/SEM Services Search engine optimization and marketing services including technical SEO audits, content optimization, Google Business Profile management, keyword research, and PPC advertising.
• Website Maintenance Joomla and WordPress CMS maintenance including core updates, plugin management, security scanning, uptime monitoring, and website backups with Basic, Mid-Range, and Premium plan options.
• E-Blast & Newsletters Email marketing services providing e-blasts for targeted announcements and newsletters for ongoing engagement with subscriber list management, campaign tracking, and branding.
• Domain Registration Domain registration and management services including multi-extension registration, DNS configuration, private registration, and domain protection planning through IV Net, LLP.
• SSL Certificates SSL certificate services including Organization Validation (OV) and Extended Validation (EV) certificates with fully managed setup, installation, monitoring, and renewal.
• Social Media Management Social media management services including content creation, campaign management, audience engagement, analytics reporting, and post scheduling across multiple platforms.
• Digital Marketing Comprehensive digital marketing services including SEO, social media management, content management, PPC advertising, email marketing, and strategy with analytics reporting.
• Web Hosting (IV Net, LLP) cPanel-based web hosting with 99.9% uptime guarantee, WordPress and CMS hosting, website migration services, email accounts, database management, and local technical support provided through the IV Net, LLP subsidiary.
• Website ADA Compliance Website accessibility services including ADA and WCAG 2.2 AA audits, remediation, Section 508 compliance, and ongoing monitoring to ensure websites are usable for people with disabilities.
• Responsive Web Design Mobile-friendly responsive website design that automatically adapts to every screen size and device with clean modern layouts, SEO-friendly structure, and optimized page speed.
• Infrastructure Design & Installation Free on-site evaluation, wired and wireless network planning, and fiber infrastructure recommendations as a standalone infrastructure consulting engagement.

Quantifiable outcome

• Average response time under 15 minutes for managed IT support
• +3 more outcomes

Named customers13 records

Segments10 records

Ideal customer profiles7 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability5 records

Feature5 records

Partnerships

14 partnerships are on record, tiered core and minor.

• Palo Alto NetworkscoreTechnology or IntegrationPalo Alto Networks is featured prominently on the homepage as a trusted partner logo, indicating a cybersecurity technology partnership. The company is a leading next-generation cybersecurity provider.
• MicrosoftcoreTechnology or IntegrationMicrosoft Partner status indicated on homepage. Provides Microsoft 365 administration, Azure integration, and related Microsoft technology implementations for clients.
• HP (Hewlett-Packard)coreChannel Partner/ Reseller/ DistributorHP Partner logo displayed. Company sells HP computers, printers, and related products in its retail store. HP Business PC warranty and out-of-warranty repair services offered. Lenovo 360 Authorized partner status also indicated.
• Scale ComputingcoreTechnology or IntegrationScale Computing Gold Partner. Company specializes in hyperconverged infrastructure and edge computing. A dedicated Scale Showcase page exists on the website. Scale Computing is positioned as a VMware alternative.
• Barracuda NetworkscoreTechnology or IntegrationBarracuda powers the spam filtering and email security service. Advanced email protection blocks spam, phishing, viruses, and ransomware before they reach client inboxes.
• Cisco (Duo)coreTechnology or IntegrationCisco Duo multi-factor authentication (MFA) service offered to clients. Provides secure identity verification for cloud apps, VPNs, remote access, and internal systems.
• KnowBe4coreTechnology or IntegrationKnowBe4 security awareness training platform logo displayed as a partner, indicating use for cybersecurity awareness training services for client organizations.
• KaseyacoreTechnology or IntegrationKaseya Gold Partner status. Kaseya provides IT management software and automation tools used by MSPs. Gold partner status indicates significant expertise and partnership level.
• Ubiquiti (UniFi)coreTechnology or IntegrationUbiquiti UniFi is the platform for managed WiFi services. Company provides professional Ubiquiti UniFi wireless environment management including controller hosting, AP troubleshooting, and firmware updates.
• Trust X AllianceminorStrategic or Co-development PartnerTrust X Alliance partnership indicated in the About Us page. Trust X Alliance is a cooperative of independent IT solutions providers.
• Ingram MicrocoreChannel Partner/ Reseller/ DistributorIngram Micro logo displayed as a trusted industry partner. Ingram Micro is a major technology distributor and supply chain partner for hardware and software products.
• IVNet, LLPcoreOthersIVNet, LLP is a division of Connecting Point Computer Centers that provides web hosting services. Hosting services provided under the IVNet brand include cPanel hosting, domain registration, SSL certificates, and website infrastructure. Acts as a reseller for SRS Plus by Network Solutions for domain registration.
• Network Solutions (SRS Plus)minorChannel Partner/ Reseller/ DistributorIVNet, LLP serves as a partner and reseller with SRS Plus by Network Solutions for domain registration services. Network Solutions is an ICANN-accredited registrar.
• SentinelOnecoreTechnology or IntegrationSentinelOne is referenced in customer testimonials for 30-day EDR scanning periods. The company provides AI-powered endpoint protection technology used as part of the managed EDR/MDR service offering.

Scale indicators5 records

Recent moves11 records

Expansion highlights6 records

Broad incumbents

• SHI International: Large IT solutions and services provider offering managed services, hardware, software, and cybersecurity across enterprise and public sector. Provides comparable managed services to SMB/mid-market with much broader scale.
• CDW: Major multi-billion-dollar IT solutions provider offering hardware, software, and managed services to business, government, education, and healthcare customers. Operates broadly across the same verticals as CPCC but at vastly greater scale.
• Connection (PC Connection): Large national IT solutions provider offering managed services, hardware procurement, and enterprise IT solutions across all customer sizes. Broader incumbent with overlapping SMB IT services and retail/hardware distribution capabilities.

Direct peers

• NetWorks Group: Regional managed IT and cybersecurity services provider with a strong cybersecurity practice (MDR, pen testing, compliance). Comparable to CPCC's stack of managed IT and managed security services for SMB and mid-market customers.
• Innovative Network Solutions (INS): Regional managed IT and cybersecurity provider for SMB and mid-market clients across multiple U.S. regions. Comparable to CPCC in offering managed services, security, and cloud infrastructure to similar customer segments.
• VC3: Regional managed IT and cybersecurity provider serving municipalities and mid-market clients with a similar stack of managed services, security, and cloud hosting. VC3 is the closest comparable in business model, vertical focus, and customer size to Connecting Point.
• Heartland Technology Solutions: Midwest-based managed IT services and cybersecurity provider targeting SMBs with similar offerings (managed IT, security, backup, cloud). Direct regional peer with comparable service catalog and customer profile.
• RK Dixon: Midwest IT services provider offering managed IT, document management, and business technology solutions to SMB and mid-market customers. Comparable business model and customer segment to CPCC.
• SageNet: Managed IT, cybersecurity, and network services provider for multi-site retail, healthcare, and commercial customers. Comparable to CPCC in offering a bundled managed-services + cybersecurity proposition to SMB and mid-market clients.

Emerging players

• Hyperion Integrators: Regional managed IT services and cybersecurity provider for SMBs, offering comparable proactive managed services stack. Comparable in size, customer focus, and service portfolio to a smaller emerging MSP peer.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/cpointccivnet
• Facebookfacebook.com/cpointcc
• LinkedInlinkedin.com/company/connecting-point-computer-centers

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Connecting Point Computer Center