cyberMIND
cyberMIND is a founder-led managed IT services and web/hosting provider in Kalamazoo, Michigan, delivering 24x7 support, network administration, web development, and internet services to small and mid-sized businesses in southwest Michigan.
- Company typePrivate
- Founded1996
- HeadquartersKalamazoo, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What cyberMIND does
cyberMIND Corporation is a privately held, founder-led IT services provider headquartered in Kalamazoo, Michigan, founded in 1996 by Timothy M. Butkiewicz. The firm delivers managed IT services, network administration, technical support, web development, and internet/hosting services to small and mid-sized businesses (10-500 employees), with a secondary residential/home technology offering in southwest Michigan. Its core managed services product bundles 24x7x365 support, proactive monitoring, vendor management, and a single point of contact for all office technology, delivered through a Service Center model and a Client Access Portal.
The underlying technology stack is conventional managed-IT infrastructure: Microsoft 365, Cisco networking, multi-vendor hardware (HP, Lenovo, Toshiba, APC), and remote management platforms including Kaseya, Action1, and Addigy. cyberMIND's primary proprietary client-facing tools are the cM Assist remote support agent (available across Windows, macOS, iPhone, and iPad) and the Client Access Portal; the firm also operates sub-brand sites for internet service (cybermind-usa.net, cyberMINDDSL.com), web development (cyberMINDWebWorks.com), and security information (antivirus.cybermind.biz). Revenue is generated through recurring flat-fee managed services subscriptions, project-based professional services, hardware/software resale via partner channels, and internet/hosting subscriptions. Go-to-market is sales-led and consultative, with on-site technology assessments as the primary engagement entry point and published 877 phone sales lines, supported by a content marketing blog authored by the founder.
cyberMIND firmographics
Firmographics- Name
- cyberMIND
- Legal name
- cyberMIND Corporation
- Website
- https://cybermind.biz
- Company type
- Private
- Founded year
- 1996
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- cyberMIND is a founder-led managed IT services and web/hosting provider in Kalamazoo, Michigan, delivering 24x7 support, network administration, web development, and internet services to small and mid-sized businesses in southwest Michigan.
- Ownership category
- akta.pro rank
cyberMIND industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Cybersecurity Operations Outsourcing (SOC / SecOps) (BPAEAMAG)
- akta.pro secondary industries
- Endpoint Security Managed Services (EDR/XDR) (BPAEADAH), Cybersecurity Architecture & Security Integration (BPAEAAAL)
Keywords
Where cyberMIND is headquartered
LocationHeadquarters
- HQ city
- Kalamazoo
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
cyberMIND business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services: Recurring managed services providing single point of contact for all office technology with 24x7x365 support, monitoring, and vendor management.
- Professional Services: Project-based IT consulting, implementation, network services, web development, and technical support on an as-needed or contractual basis.
- Hardware and Software Sales: Sales of computers, networking equipment, and software solutions through partner relationships with HP, Cisco, Lenovo, Toshiba, and other vendors.
- Internet and Hosting Services: Internet service, web site hosting, domain name registration, and broadband services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Flat Fee Managed Services |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels3 records
cyberMIND product offering
Product offeringCore offering
cyberMIND is an IT services company providing managed IT services, network administration, 24x7x365 technical support, web hosting, domain registration, internet service, and web development to small and mid-sized businesses and residential customers in Michigan. The core managed services offering provides a single point of contact for all office technology, vendor management, proactive monitoring, and disaster recovery planning.
Product overview
cyberMIND is an IT solutions provider offering a multi-pronged portfolio of technology services organized into four main programs: Office Technology Solutions (managed IT services, network administration, technical support), Internet Technology (connectivity and hosting), Web Solutions (development and e-commerce), and Home Technology (residential support). The Managed Office Technology Services serves as the core managed services offering with 24x7 support and vendor management, complemented by specialized modules for network/mobile computing, disaster recovery, web development, and broadband services. The company also provides client-facing tools including a Client Access Portal and cM Assist remote support agent. Founded in 1996 and headquartered in Kalamazoo, Michigan.
Differentiator
Problem solved
Functional benefit
Products and services
- Office Technology Solutions Enterprise-wide managed IT services program for small and mid-sized businesses, providing consulting, technology assessment, managed services, network and mobile computing, disaster recovery planning, technical and emergency on-call support, web application and database development, client PC and server administration, software implementation, and broadband services.
- Home Technology Solutions Residential technology support program for home users in southwest Michigan, including computer and laptop repair (drop-off and on-site), home networking, printer repair, computer, internet and digital camera training, data recovery, virus and spyware removal, and equipment upgrades.
- Internet Solutions Internet connectivity and hosting services including dial-up and DSL internet access, web site hosting, domain name registration, search engine registration and optimization, e-commerce hosting, virtual and dedicated servers, SSL secure certificates, and web training for businesses and individuals.
- Web Solutions Custom web development services including web site design and programming, web site maintenance and administration, intranet, extranet and portal development, SharePoint development, electronic commerce, and online application development for businesses and organizations.
Quantifiable outcome
- Over 40% of businesses without disaster recovery plans go out of business after major loss
Companies that use cyberMIND
Customer profileSegments3 records
Ideal customer profiles2 records
cyberMIND technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
Feature3 records
cyberMIND partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core.
- MicrosoftcoreMicrosoft Small Business Specialist Partner. cyberMIND provides Microsoft-based technology solutions including Microsoft 365 implementation, support, and optimization services.
- CiscocoreCisco Partner providing networking equipment, security solutions, and infrastructure services.
- HP (Hewlett-Packard)coreHP Partner for computer hardware sales including desktops, laptops, and printing solutions.
- LenovocoreLenovo Partner for computer hardware sales.
- ToshibacoreToshiba Partner for hardware solutions.
- RIM/BlackberrycoreRIM/Blackberry Partner for mobile device solutions including smartphones and PDA services.
Scale indicators2 records
Recent moves5 records
Expansion highlights4 records
cyberMIND competitors and assessment
Company assessmentBroad incumbents
- Ntiva: Ntiva is a national managed IT services and cybersecurity provider serving SMB and mid-market clients across multiple U.S. regions. Comparable to cyberMIND in core managed services delivery model (help desk, monitoring, Microsoft 365 support) but operates at significantly greater scale with multiple offices and broader security offerings.
- Coretelligent: Coretelligent is a managed IT services and cybersecurity provider serving SMB and mid-market clients across the northeastern U.S. Comparable to cyberMIND in managed services delivery and SMB target market, but operates as a multi-region incumbent with broader security and compliance capabilities.
- ITsavvy: ITsavvy is a national managed IT services and hardware reseller serving SMB and enterprise clients. Comparable to cyberMIND's mix of managed services plus hardware/software resale (HP, Cisco, Lenovo partnerships), though ITsavvy operates at significantly greater scale and broader geographic reach.
Direct peers
- CMIT Solutions: CMIT Solutions is a franchise network of managed IT services providers serving SMBs with managed services, cybersecurity, and Microsoft 365 support. Direct peer to cyberMIND in business model (recurring managed services to small businesses) and target customer (SMB segment), with a comparable flat-fee service structure.
- BlackPoint IT Services: BlackPoint IT is a Pacific Northwest-based managed IT services and cybersecurity provider serving SMBs with managed IT, cloud services, and Microsoft 365 support. Comparable to cyberMIND as a regional MSP with SMB focus, managed services subscription model, and Microsoft partnership posture, though it operates in a different U.S. geography.
- NetGain Technologies: NetGain Technologies is a regional managed IT services provider serving SMBs in the Midwest with managed services, cloud, and cybersecurity. Comparable to cyberMIND as a similarly-sized regional MSP in the same U.S. geography (Midwest) with overlapping service offerings (managed IT, Microsoft 365, network security).
- Corsica Technologies: Corsica Technologies is a managed IT services and cybersecurity provider serving SMB and mid-market clients in the Mid-Atlantic region. Comparable to cyberMIND as a regional MSP with managed services, help desk support, and Microsoft-centric delivery, but slightly larger and more focused on regulated industries.
- Kelser Corporation: Kelser Corporation is a Connecticut-based managed IT services provider serving SMBs with managed IT, cybersecurity, and cloud services. Directly comparable to cyberMIND in business model, target customer (mid-market SMB), and service portfolio (managed services, help desk, Microsoft 365), though slightly larger scale.
Others
- ConnectWise: ConnectWise is a leading provider of PSA, RMM, and cybersecurity software purpose-built for MSPs. Comparable to cyberMIND as enabling technology that MSPs (including cyberMIND via its tool stack) leverage to deliver managed services — adjacent rather than directly competing, but representative of the modern MSP tooling cyberMIND competes against.
- Kaseya: Kaseya provides RMM, PSA, and cybersecurity platforms purpose-built for managed service providers. Directly comparable because cyberMIND uses Kaseya as part of its cM Assist integration stack — representing the broader ecosystem of MSP software that defines competitive capability expectations in this market.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights5 records
Customer concentration
cyberMIND social profiles
Digital presencecyberMIND financial estimates
Financial estimateRevenue estimate
Valuation estimate
cyberMIND leadership team
Management profileNumber of profiles
Profiles1 record
cyberMIND subsidiaries and ownership
Company hierarchySubsidiaries4 records
cyberMIND funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
cyberMIND M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about cyberMIND
What does cyberMIND do?
cyberMIND is an IT services company providing managed IT services, network administration, 24x7x365 technical support, web hosting, domain registration, internet service, and web development to small and mid-sized businesses and residential customers in Michigan. The core managed services offering provides a single point of contact for all office technology, vendor management, proactive monitoring, and disaster recovery planning.
Is cyberMIND a public or private company?
cyberMIND is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was cyberMIND founded?
cyberMIND was founded in 1996. It employs 1 to 10 people.
Where is cyberMIND based?
cyberMIND is headquartered in Kalamazoo, United States, in the North America region.
How does cyberMIND make money?
Four revenue lines are on record. Managed IT Services are the primary driver. The others are professional Services, hardware and Software Sales and internet and Hosting Services.
Who are cyberMIND's main competitors?
Broad incumbents on record are Ntiva, Coretelligent and ITsavvy. Direct peers are CMIT Solutions, BlackPoint IT Services, NetGain Technologies, Corsica Technologies and Kelser Corporation. Others are ConnectWise and Kaseya.
Does cyberMIND have an API?
No public API is recorded for cyberMIND.
What industry is cyberMIND in?
cyberMIND's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAMAG, Cybersecurity Operations Outsourcing (SOC / SecOps), with a secondary code of BPAEADAH, Endpoint Security Managed Services (EDR/XDR). Its NAICS code is 541513 and its SIC code is 7373.