What Dailey Computer Consulting does

Dailey Computer Consulting, Inc. is a privately-held IT services firm founded in 2005 and headquartered at 2132 Lawrence Street, Port Townsend, Washington. The company serves small businesses and residential customers in Jefferson and Clallam Counties, Washington, delivering managed IT, cybersecurity, computer repair, and VOIP communications services through a 1-10 person team. Its go-to-market is sales-led and community-driven, relying on local reputation, direct phone/email outreach, a website (daileycomputer.com), and free consultations rather than paid acquisition. No external funding, parent company, M&A, or leadership changes are disclosed, and the firm appears to be founder-owned and operated.

The company's core product is IT Sentinel, an all-inclusive managed IT services package priced on a predictable monthly subscription. IT Sentinel combines network administration, proactive monitoring and automated maintenance, virtual CIO services, unlimited help desk support, a zero-trust management platform, managed antivirus, patch management, and onsite/offsite bare-metal backups. The second core offering is a cloud-based VOIP Telephone System with unlimited US/Canada calling, soft phones, auto attendants, call queues, ring groups, voicemail transcription, conference calling for up to 50 participants, hot desking, and call recording, also sold as a monthly subscription with one month free during transition. Computer repairs and cybersecurity services are offered as add-ons or standalone engagements, billed as professional services or absorbed into managed contracts.

Revenue mechanics are anchored in recurring monthly subscriptions (IT Sentinel and VOIP) supplemented by one-time repair fees, with no public pricing disclosed and all engagements quoted per client. Distribution is direct via on-site support in the two-county service area and remote support through a DualMon integration, while client billing runs through a ConnectBooster portal. In 2025, the firm formalized an SMS notification program (effective 9/1/2025) covering system alerts, outage notifications, appointment reminders, billing notices, and security alerts, indicating ongoing operational maturation but no disclosed geographic, vertical, or segment expansion.

Name

Dailey Computer Consulting

Legal name

Dailey Computer Consulting, Inc.

Website

https://daileycomputer.com

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

1–10 employees

Short description

Dailey Computer Consulting is a privately-held IT services firm in Port Townsend, Washington, founded in 2005, delivering managed IT, cybersecurity, VOIP, and computer repair services to small businesses and homes in Jefferson and Clallam Counties via recurring subscriptions and direct local support.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Management Consulting Services (54161)

SIC

Services-Management Consulting Services (8742), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Helpdesk & End-User Support Services (BPAEABAB)

akta.pro secondary industry

VoIP Access & ITSP Services (HDAIAHAD)

Keywords

• Managed IT services
• Cybersecurity services
• VOIP communications
• Computer repair
• Network administration

Headquarters

HQ city

Port Townsend

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. IT Sentinel Managed Services: Monthly subscription-based managed IT services providing all-inclusive IT support including network administration, proactive management, virtual CIO services, and unlimited help desk support. Pricing is based on a predictable monthly cost per client/organization.
2. VOIP Telephone Services: Monthly subscription for VOIP phone services including unlimited calls to US and Canada, various telephone equipment options, and advanced call management features. Offers toll-free numbers and affordable overseas calling.
3. Computer Repairs: One-time service fees for hardware and software repairs for homes and small businesses.
4. Cybersecurity Services: Security solutions to protect data and devices from online threats, likely billed as part of managed services or as standalone consultations.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Dailey Computer Consulting delivers managed IT services, cybersecurity protection, and VOIP phone systems to small businesses and home users in Jefferson and Clallam Counties, Washington, anchored by its IT Sentinel all-inclusive managed services platform. The firm also provides one-time computer repair services for hardware and software issues. All services are delivered from its Port Townsend office via on-site visits, remote support tooling, and proactive monitoring under recurring monthly subscriptions.

Product overview

Dailey Computer Consulting offers a portfolio of IT services focused on small businesses in Jefferson and Clallam Counties. The core offerings consist of IT Sentinel, a comprehensive managed IT services package, and VOIP Telephones, a full-featured voice communication system. These are complemented by Computer Repairs and Cybersecurity Services. IT Sentinel serves as the primary platform covering network administration, proactive monitoring, and unlimited help desk support, while VOIP Telephones provides business communications with advanced call management features. All services are delivered with local support from their Port Townsend, Washington location.

Differentiator

Problem solved

Functional benefit

Products and services

• IT Sentinel All-inclusive managed IT services package covering network administration, proactive management, virtual CIO services, and reactive support including unlimited help desk. Built on a Zero-Trust Management Platform with managed antivirus, patch management, and automated onsite/offsite bare-metal backups. Targeted at small businesses in Jefferson and Clallam Counties that lack in-house IT staff.
• VOIP Telephones Cloud-based Voice over IP telephone system offering unlimited calls to US and Canada, soft phone options for PC/iPhone/Android, and advanced call management features including auto attendants, call queues, ring groups, voicemail with transcription, hot desking, call recording, and conference calling for up to 50 participants. Targeted at small business customers needing flexible office, remote, and field communications.
• Computer Repairs Hardware and software repair services delivered to homes and small businesses for issues of any scale, billed as one-time professional services. Targeted at residential customers and small businesses in Jefferson and Clallam Counties.
• Cybersecurity Services Security solutions designed to protect business data and devices from emerging online threats. Delivered as part of the IT Sentinel managed services offering (managed antivirus, patch management, zero-trust architecture) or via standalone consultations. Targeted at small businesses concerned about cyber risk and data protection.

Quantifiable outcome

• Reduced downtime through proactive management and automated maintenance
• +1 more outcomes

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature4 records

Scale indicators2 records

Recent moves5 records

Expansion highlights3 records

Broad incumbents

• RingCentral: Large UCaaS provider offering cloud PBX, VOIP, and contact center solutions sold partly through local MSPs — comparable product to Dailey's VOIP offering but at vastly greater scale.
• Nextiva: Major cloud communications and VoIP provider serving SMBs with bundled voice, collaboration, and contact center — competes for the same VOIP budget that Dailey packages alongside managed IT.
• Geek Squad (Best Buy): Large national consumer and SMB tech support brand offering repairs, setup, and protection plans — competes with Dailey's residential repair and entry-level SMB support offerings at greater scale.

Direct peers

• CompassMSP: Managed IT services firm delivering managed IT, cybersecurity, and cloud support primarily to SMB clients — comparable recurring-revenue model and SMB managed services positioning.
• NerdsToGo: Franchise IT support provider for small businesses and home users, offering computer repair, managed services, and network support — directly comparable to Dailey's mix of residential repair plus SMB managed IT.
• Empower IT: Regional managed IT services provider offering helpdesk support, network administration, and cybersecurity for small and mid-sized businesses — closely comparable service portfolio and customer segment.
• CMIT Solutions: National franchise network of managed IT service providers serving SMBs with managed services, cybersecurity, and helpdesk support — closely aligned with Dailey's IT Sentinel offering and SMB customer focus.
• Geeks On Call: National franchise network providing on-site and remote computer repair, network setup, and IT support for homes and small businesses — overlapping customer base and service mix with Dailey.

Others

• Kaseya: Provider of IT management and security software for MSPs and SMB IT teams — relevant as the type of RMM/security platform that powers zero-trust managed services offerings like IT Sentinel.
• ConnectWise: Provider of PSA/RMM software used by MSPs to deliver managed services — relevant as enabling technology that Dailey-equivalent firms typically run on to deliver IT Sentinel-style services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Dailey Computer Consulting