CSI Tech Corp

What CSI Tech Corp does

CSI Tech Corp is a privately held managed IT services provider headquartered in Minneapolis, Minnesota, serving small-to-medium businesses and nonprofits across the Twin Cities seven-county metro area. The company was founded in 1995 as CSI Technical Corporation and acquired in 2004 by current owner Mark Wheatley, who refocused the business on community-based IT support. The company operates with a stated headcount of 1-10 employees and currently offers nine discrete service lines: Managed IT Services (24/7 remote monitoring, asset/network/vendor/patch management); Incident Response Services (non-contract tier-2 break-fix); Cybersecurity Services (threat detection, endpoint protection, email/phishing security, backup and disaster recovery, identity/access management); Cloud Services (backup, migration, infrastructure management); IT Consulting (strategy, digital transformation, assessments); Security Awareness Training (phishing simulations via third-party platform); E-Recycling (certified data destruction with pickup/drop-off); Application Design Services (custom software development); and IT Product Sales (hardware, Microsoft suite, WatchGuard security appliances, telecom equipment). Underlying technology is built primarily on the Microsoft 365 ecosystem (Outlook, Teams, SharePoint, OneDrive), WatchGuard network security, and third-party vertical-specific platforms (CDK/Reynolds/Tekion for dealerships, Yardi/WorkWave for real estate, Clio/MyCase for law firms, QuickBooks for accounting).

Revenue is generated through a mix of (1) fixed-rate monthly managed IT subscriptions with 24/7 monitoring and SLA-based response times, (2) quote-based non-contract incident response engagements that often serve as entry points to managed services relationships, (3) project-based IT consulting and application design work, (4) annual subscription security awareness training delivered through a third-party platform with CSI implementation, (5) pay-as-you-go e-recycling unit pricing, and (6) hardware/software resale with margin. Go-to-market is sales-led and community-focused, leveraging direct outreach, a three-step referral program, vertical-specific landing pages, organic social media, two LinkedIn community groups (Minnesota Nonprofit Partners and Minnesota Grant Opportunities), and Community Impact Days volunteer events. Primary customer segments are nonprofits (with special Microsoft 365 nonprofit licensing assistance) and SMBs across accounting/finance, AEC, dealerships, real estate, law firms, hospitality, and healthcare verticals, supported by compliance frameworks including HIPAA, HITECH, PCI DSS v4.0.1, and SOC 2 Type 2. In July 2025, CSI Tech Corp announced a merger with Custom Computer Source to expand Minnesota's IT support capacity.

Name

CSI Tech Corp

Legal name

CSI Technical Corporation

Website

https://csitechcorp.com

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

1–10 employees

Short description

CSI Tech Corp is a Minnesota Twin Cities managed IT services provider serving SMBs and nonprofits with nine service lines spanning managed IT, cybersecurity, cloud, consulting, training, e-recycling, application design, and hardware/software resale.

Ownership category

akta.pro rank

Headquarters

HQ city

Bloomington

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Ongoing managed IT support including remote monitoring, asset management, network management, vendor management, patch management, and cloud services management. Fixed-rate pricing model.
2. Incident Response Services: Non-contract, tier 2 IT support for day-to-day technology issues. Quote-based service agreements for large projects with clear SLAs.
3. Cybersecurity Services: Threat detection and monitoring, endpoint protection, email security, phishing protection, backup and disaster recovery, access and identity management, security updates and patch management.
4. Cloud Services: Cloud-based backup and recovery, disaster recovery planning, cloud migration, cloud infrastructure management. Fixed-fee and predictable monthly pricing options.
5. IT Consulting: Technology strategy, digital transformation, IT infrastructure optimization, security and risk testing, technology assessments, and long-term IT planning.
6. Security Awareness Training: Online cybersecurity training including phishing simulations, video-based modules, reports for managers, recovery coaching. Delivered through third-party platform with CSI implementation support.
7. E-Recycling Services: Responsible e-waste disposal with certified data destruction, pickup and drop-off options across Twin Cities metro.
8. IT Product Sales: Hardware and software sales including Microsoft products, antivirus solutions, laptops, workstations, servers, network equipment, printers, WatchGuard security solutions, and telecom equipment.
9. Application Design Services: Custom software development, secure and scalable applications, cloud application design, mobile app development, enterprise-level requirements fulfillment.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

CSI Tech Corp is a community-based managed IT services provider offering ongoing IT management (managed IT, incident response, cybersecurity, cloud services), strategic consulting, security awareness training, e-recycling with certified data destruction, custom application design, and hardware/software product sales. The company serves small businesses and nonprofits throughout the Minnesota Twin Cities metro area, available both à la carte and as bundled managed services.

Product overview

CSI Tech Corp is a community-based managed IT services provider offering a portfolio of distinct service products rather than a unified platform. The core offerings include Managed IT Services (ongoing IT management with 24/7 monitoring), Incident Response Services (break-fix support without contracts), Cybersecurity Services (threat detection, endpoint protection, backup and disaster recovery), Cloud Services (cloud migration and management), IT Consulting (strategic planning and assessments), Security Awareness Training (online phishing simulations and video modules), E-Recycling (certified data destruction), Application Design Services (custom software development), and Product Sales (hardware and software procurement). A specialized add-on module provides Microsoft 365 support for nonprofits with licensing guidance. The company also offers grant assistance for nonprofit clients. Services are available à la carte or as bundled managed IT packages, serving small businesses and nonprofits across Minnesota Twin Cities.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• Supported 1000+ devices since 2004
• +2 more outcomes

Named customers7 records

Segments9 records

Ideal customer profiles1 record

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration19 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• MicrosoftcoreTechnology or Integration · 1 July 2025Microsoft 365 nonprofit licensing partnership. CSI helps nonprofits navigate Microsoft nonprofit eligibility, licensing changes (including July 2025 policy updates), migration from legacy plans, and setup of Outlook, Teams, SharePoint, and OneDrive. Microsoft offers up to 300 free Business Basic licenses and 50%+ discounts on Business Standard for eligible nonprofits.
• Third-Party Cybersecurity Training PlatformcoreTechnology or IntegrationSecurity awareness training powered by third-party cybersecurity platform with CSI providing implementation, onboarding, monitoring, and reporting assistance. Platform delivers phishing simulations, video-based modules, and automated employee training.
• TechSoupcoreChannel Partner/ Reseller/ DistributorTechSoup.org is the official nonprofit distributor of discounted software and hardware, used by 1M+ organizations globally. CSI refers nonprofits to TechSoup for accessing major discounts (or free access) on tools like Microsoft 365, Adobe, Zoom, and more.
• Grant FindersminorStrategic or Co-development PartnerCSI partnered with Grant Finders (csigrantfinders.com) to offer pro bono grant research assistance to nonprofits, helping them find and apply for funding opportunities to support technology improvements.
• WatchGuardcoreTechnology or IntegrationWatchGuard security solutions sold and supported as part of CSI's product offerings, providing firewall and security infrastructure for Minnesota businesses and nonprofits.
• Community Emergency Service (CES)coreStrategic or Co-development PartnerMinneapolis-based nonprofit that transforms lives by helping neighbors in crisis through food delivery and grocery support. CSI provides IT services and has conducted volunteer work including Community Impact Days, supporting CES's mission of serving 150,000 people annually.
• BridgingcoreStrategic or Co-development PartnerMinnesota nonprofit that furnishes homes for people transitioning out of homelessness. CSI provides managed IT services and volunteer support, helping Bridging maintain reliable IT systems while staying focused on their mission.
• Feed My Starving ChildrenminorStrategic or Co-development PartnerEagan, MN nonprofit for which CSI volunteers prepared meal kits for impoverished communities during Community Impact Days.
• Second Harvest HeartlandminorStrategic or Co-development PartnerBrooklyn Park, MN food bank for which CSI volunteers packaged nutritious food for the elderly during Community Impact Days.
• PCs for PeopleminorStrategic or Co-development PartnerSt. Paul nonprofit for which CSI volunteers refurbished technology equipment for community distribution during Community Impact Days.
• VEAPminorStrategic or Co-development PartnerBloomington, MN nonprofit for which CSI volunteers provided food donations during Community Impact Days.
• E-Recycling PartnersminorStrategic or Co-development PartnerTrusted e-recycling partners ensure secure data destruction and responsible disposal of old equipment, keeping toxic waste out of landfills and supporting CSI's GIFT Program for Minnesota nonprofits.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Ntiva: National managed IT services provider with strong SMB and midmarket focus including managed cybersecurity, cloud, and helpdesk. Comparable in service portfolio and customer profile.
• Kelser Corporation: Northeast-based managed IT services provider focused on SMB and midmarket clients with strong cybersecurity and compliance emphasis. Comparable in scale and customer profile.
• Marco Technologies: Minnesota/Wisconsin-based IT services and managed IT provider serving SMB and midmarket clients across the Upper Midwest. Highly comparable as a regional managed IT peer in the same geography with similar vertical depth.
• Databranch: Regional managed IT and cybersecurity provider serving SMBs with managed services, cloud, and compliance support. Comparable in size, vertical focus, and managed-services-led GTM.
• Logically: National managed IT and cybersecurity services firm with deep SMB and midmarket presence. Comparable in service breadth and recurring managed-services model.
• Custom Computer Source: Minnesota-based IT services firm that announced a merger with CSI Tech Corp in July 2025. Direct peer given nearly identical service model, geography, and customer base.

Others

• Kaseya: MSP software and platform provider whose tools (RMM, PSA, security) underpin many managed IT providers including regional SMB-focused MSPs. Adjacent ecosystem enabler rather than a direct competitor.

Broad incumbents

• SHI International: Major IT solutions and services provider offering managed services, hardware/software procurement, and cloud. Comparable in product sales and professional services mix but at significantly larger scale.
• CDW: Large, established IT solutions provider offering managed services, hardware, and software across SMB and enterprise. Comparable product breadth but vastly larger scale and broader geographic reach.

Regional players

• US Signal: Midwest-based managed IT, cloud, and data center services provider with similar SMB/midmarket focus but anchored in Michigan rather than Minnesota. Comparable in managed services portfolio with overlapping compliance and cybersecurity offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/csitechcorp
• Facebookfacebook.com/CSItechcorp
• LinkedInlinkedin.com/company/csi-onsite
• Instagraminstagram.com/csitechcorp

Compliance11 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CSI Tech Corp