National Technology Management
National Technology Management is a Michigan-based managed IT services provider delivering managed cybersecurity, growth technology, and AI-driven automation to small and medium businesses with 10+ users across the United States.
- Company typePrivate
- Founded2004
- HeadquartersSouthfield, United States
- Headcount51–100
- GTM typeB2B
- OfferingServices
What National Technology Management does
National Technology Management (NTM), operating as trustntm.com and DBA NTM, is a privately held managed IT services provider founded in 2004 by Kelly Siegel and headquartered in Bingham Farms, Michigan. The company delivers its services through a three-pillar architecture: Protect (managed cybersecurity with a 24/7 Security Operations Center, AI-driven threat detection, EDR/MDR, MFA, immutable backups, and compliance monitoring), Elevate (growth-technology platform covering CRM integration, lead capture, automated follow-up, AI appointment booking, and ROI tracking), and Automate (business process automation including AI agents for lead qualification, smart onboarding, automated proposal generation, and workflow automation). Underlying technology includes a managed IT services platform, customer portal, online quote builder, ScreenConnect-based remote support, and integrations with Microsoft 365, Google Workspace, and Microsoft Forms.
NTM targets small and medium businesses with 10 or more users, with a specific focus on multi-location organizations requiring centralized IT and security management. Pricing is quote-based and structured as monthly subscriptions per user and per location, producing a recurring revenue model supplemented by implementation and automation services. The go-to-market is enterprise field sales complemented by content-led inbound (free playbooks, free security scans, the HTL Nation membership program), a $500 business referral program, and direct phone/online sales channels. The company claims nationwide service with primary concentration in Michigan and Metro Detroit, supports compliance-driven verticals including healthcare (HIPAA) and payments (PCI DSS), and operates with 51-100 employees.
The broader business model layers AI-assisted operational tooling (NTM AI Support, AI Voice Assistant, AI-driven threat detection) on top of traditional managed services, aiming to reduce manual support load and improve lead conversion for clients. Reported operational metrics include a 12-minute average support response time and a 97%+ customer satisfaction score. NTM is founder-led, with Kelly Siegel as Founder and John Chedrick as Managing Director, and has no disclosed funding rounds, M&A activity, or public-market listing.
National Technology Management firmographics
Firmographics- Name
- National Technology Management
- Legal name
- National Technology Management
- Website
- https://trustntm.com
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- National Technology Management is a Michigan-based managed IT services provider delivering managed cybersecurity, growth technology, and AI-driven automation to small and medium businesses with 10+ users across the United States.
- Ownership category
- akta.pro rank
National Technology Management industry classification
Industry- Product category
- Managed IT and Cybersecurity Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Security Systems Services (56162)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Remote Monitoring & Management (RMM) Services (BPAEABAA)
- akta.pro secondary industries
- Infrastructure & Network Monitoring (NPM/NPMD) (HDABAJAA), Fault & Performance Monitoring (SNMP/Telemetry/APM for Networks) (HDAFAMAA), Endpoint & Mobile Asset Management (UEM/MDM Asset Controls) (BPAEAOAI)
Keywords
Where National Technology Management is headquartered
LocationHeadquarters
- HQ city
- Southfield
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
National Technology Management business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Managed IT Services: Recurring managed services revenue model providing comprehensive IT management, security, and support. Includes 24/7 monitoring, help desk, and proactive maintenance bundled into subscription-style pricing based on users and locations.
- Cybersecurity Services: Dedicated cybersecurity offerings including SOC monitoring, EDR/MDR, threat detection, and compliance monitoring as part of the Protect service line.
- Growth Technology Services: Elevate service line focused on revenue operations, CRM, marketing automation, and business intelligence with associated consulting and implementation fees.
- Automation Services: Business process automation and AI agent implementation services to streamline operations and eliminate manual tasks.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Enterprise IT services with user and location-based pricing |
Go-to-market motion1 record
Distribution channels6 records
Marketing channels8 records
National Technology Management product offering
Product offeringCore offering
National Technology Management (NTM) is a managed service provider delivering integrated IT management, cybersecurity, and business automation services to small and medium businesses. Its core offering is organized around three service pillars: Protect (24/7 SOC monitoring, AI-driven threat detection, EDR, MFA, backups, disaster recovery, and compliance monitoring), Automate (AI-powered workflow automation, intelligent ticket routing, automated proposal generation, smart onboarding, and lead nurturing), and Elevate (managed IT performance platform with real-time dashboards, CRM integration, lead capture, automated multi-channel follow-up, AI appointment booking, and ROI tracking).
Product overview
National Technology Management (NTM) is a managed service provider (MSP) offering a unified portfolio of IT management, cybersecurity, and business automation solutions. The core offerings consist of three integrated service pillars: Protect (cybersecurity with 24/7 SOC monitoring and threat detection), Automate (workflow and AI-powered process automation), and Elevate (managed IT performance with CRM and lead management). These are supplemented by a customer portal, quote builder, remote support tools, and an HTL Nation membership program. NTM also provides free educational resources including security playbooks, revenue leak guides, and automation blueprints. The company serves multi-location businesses with 10+ users across the United States from its Bingham Farms, Michigan headquarters.
Differentiator
Problem solved
Functional benefit
Products and services
- Protect Managed cybersecurity service providing 24/7 Security Operations Center (SOC) monitoring, AI-driven threat detection and response, endpoint detection and response (EDR), multi-factor authentication (MFA), immutable backups, disaster recovery, and continuous compliance monitoring for SMBs.
- Automate Business process automation service featuring AI agents, workflow automation, intelligent ticket routing, automated proposal generation, smart onboarding, and lead nurturing. Designed to eliminate manual tasks and scale operations without adding headcount.
- Elevate Managed IT performance and growth platform providing real-time dashboards, pipeline visibility, CRM integration, lead capture and tracking, automated follow-up (SMS/Email/Voice), AI appointment booking, precision marketing, and ROI tracking for service businesses.
- NTM Customer Portal Self-service customer portal for managing IT services, accessing support, viewing account information, and managing tickets.
- NTM Quote Builder Online pricing and quote generation tool for prospective customers to request IT service pricing based on users and locations.
- Remote Support (ScreenConnect) Remote support session tool (ScreenConnect-based) allowing NTM technicians to access and resolve client IT issues remotely.
- HTL Nation Exclusive membership program offering free cybersecurity assessments (The Smoking Gun Report), 2-4 hour comprehensive IT environment reviews, playbooks, and resources for business leaders in the How To Lead community.
- Free Security Scan Free vulnerability assessment tool providing instant cyber exposure scores and security risk evaluation for businesses.
- IT Service Request Forms Self-service online forms for IT service requests including new employee onboarding, employee offboarding, new computer requests, network port security management, and M365 admin consent requests.
- Referral Program Business referral program offering $500 reward to referrers and 5% back for referred companies when they become NTM clients.
Quantifiable outcome
- Average employee loses 2.1 hours per day to manual, repetitive tasks that could be automated
- +4 more outcomes
Companies that use National Technology Management
Customer profileSegments2 records
Ideal customer profiles2 records
National Technology Management technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability9 records
Feature5 records
National Technology Management partnerships and signals
Strategic signalScale indicators4 records
Recent moves6 records
Expansion highlights5 records
National Technology Management competitors and assessment
Company assessmentDirect peers
- Dataprise: Mid-market and enterprise MSP offering managed IT, cybersecurity, and cloud services across the US. Closely comparable to NTM in service breadth (security + managed IT) and SMB-to-mid-market customer focus.
- Ntiva: US-based managed IT services and cybersecurity provider serving SMB and mid-market clients with 24/7 support, cloud, and compliance services — direct competitor with similar service catalog to NTM's Protect/Automate/Elevate stack.
- NetGain Technologies: Regional managed IT and cybersecurity provider serving SMBs across Ohio, Kentucky, and surrounding states. Directly comparable service offering and customer profile to NTM with a similar regional-to-national growth pattern.
Broad incumbents
- Secureworks: Global MDR/cybersecurity provider with extensive managed detection and response capabilities. Overlaps with NTM's Protect service line but at much larger enterprise scale; sets competitive benchmark for SMB-targeted SOC offerings.
- Rackspace Technology: Global managed cloud, security, and IT services provider. Comparable in delivering end-to-end managed IT and security to mid-market customers, though at significantly larger scale and broader portfolio.
Others
- Kaseya: Provider of IT management and security software (RMM, PSA, MDR) serving MSPs. Ecosystem participant and indirect competitor through its Datto/IT Glue portfolio that powers many SMB-focused MSPs similar to NTM.
- ConnectWise: Provider of PSA/RMM platform software widely used by MSPs. Not a direct competitor but a key enabler/ecosystem participant that shapes the operating economics and tooling choices for MSPs like NTM.
Regional players
- US Signal: Michigan-based managed services, cloud, and data protection provider. Comparable geographically and in offering mix (managed IT + security + compliance), serving a similar Midwest SMB and mid-market customer base.
- Taylored Systems: Indiana-based managed IT services and cybersecurity provider for SMBs. Comparable in service mix and SMB focus but operates primarily in the Midwest/Indiana market rather than Michigan.
Emerging players
- Avertium: MDR and managed cybersecurity provider focused on mid-market and SMB customers. Overlaps directly with NTM's Protect pillar with comparable compliance-oriented offerings and customer size profile.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
National Technology Management social profiles
Digital presenceNational Technology Management compliance and trust
Trust signalCompliance3 records
National Technology Management financial estimates
Financial estimateRevenue estimate
Valuation estimate
National Technology Management leadership team
Management profileNumber of profiles
Profiles2 records
National Technology Management funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
National Technology Management M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about National Technology Management
What does National Technology Management do?
National Technology Management (NTM) is a managed service provider delivering integrated IT management, cybersecurity, and business automation services to small and medium businesses. Its core offering is organized around three service pillars: Protect (24/7 SOC monitoring, AI-driven threat detection, EDR, MFA, backups, disaster recovery, and compliance monitoring), Automate (AI-powered workflow automation, intelligent ticket routing, automated proposal generation, smart onboarding, and lead nurturing), and Elevate (managed IT performance platform with real-time dashboards, CRM integration, lead capture, automated multi-channel follow-up, AI appointment booking, and ROI tracking).
Is National Technology Management a public or private company?
National Technology Management is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was National Technology Management founded?
National Technology Management was founded in 2004. It employs 51 to 100 people.
Where is National Technology Management based?
National Technology Management is headquartered in Southfield, United States, in the North America region.
How does National Technology Management make money?
Four revenue lines are on record. Managed IT Services are the primary driver. The others are cybersecurity Services, growth Technology Services and automation Services.
Who are National Technology Management's main competitors?
Direct peers on record are Dataprise, Ntiva and NetGain Technologies. Broad incumbents are Secureworks and Rackspace Technology. Others are Kaseya and ConnectWise. Regional players are US Signal and Taylored Systems. Avertium is listed as an emerging player.
Does National Technology Management have an API?
No public API is recorded for National Technology Management.
What industry is National Technology Management in?
National Technology Management's product category is Managed IT and Cybersecurity Services. Its primary akta.pro industry code is BPAEABAA, Remote Monitoring & Management (RMM) Services, with a secondary code of HDABAJAA, Infrastructure & Network Monitoring (NPM/NPMD). Its NAICS code is 541513 and its SIC code is 7373.