What Progress Technology Solutions does

Progress Technology Solutions, Inc (PTSI) is a privately held managed IT services provider founded in 2001 and headquartered at 99 Wall Street, New York City. The company delivers a horizontal portfolio of technology services to small and medium-sized businesses, supplemented by non-profit and co-managed IT engagements. Its core offering is a flat-rate, subscription-based Managed IT Services bundle that combines 24/7 helpdesk support, remote monitoring and maintenance, IT consulting, Microsoft Hyper-V virtualization management, and IT vendor management, anchored by stated response-time SLAs of approximately 2 minutes (initial), 15 minutes (standard), and 1 hour (resolution).

PTSI's product surface spans IT Security (SonicWall-powered firewall, antivirus, spam blocking, content filtering, VPN), Cloud Services (hosted Exchange, hosted desktop virtualization, hosted backup, hosted VoIP), Data Services (on-site and off-site backup with disaster recovery), Hardware Services (computer repair, cable management, internet consulting, office relocations), Software Services (Microsoft Office 365, SharePoint, Google Apps deployment), and Business Communications (VoIP with claimed up to 70% cost reduction, conferencing, eFax, project management tooling). The underlying technology stack is assembled through reseller partnerships with Cisco/Meraki, Microsoft, Google, SonicWall, Zoom, Intel, Lenovo, and Apple rather than proprietary development; integration of these platforms via hypervisor-based cloud hosting is the primary technical differentiator.

The business model is predominantly subscription-recurring, monetized through flat-rate monthly contracts that bundle managed IT, security, cloud, data, and communications services, with selective professional services billing for hardware and software deployment work. Distribution is direct (phone, website, on-site field engineers) within the NYC metro and Northeast, supplemented by partner-mediated resale. Customers span SMBs, non-profits, and organizations with internal IT staff across healthcare, finance, retail, education, manufacturing, and government, with named clients including Goldman Sachs, Global Health Strategies, and The Enterprise. Revenue, funding, ownership details, and management team composition are not publicly disclosed.

Name

Progress Technology Solutions

Legal name

Progress Technology Solutions, Inc

Website

https://progressny.com

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

11–50 employees

Short description

Progress Technology Solutions (PTSI) is a privately held New York City-based managed IT services provider, founded in 2001, delivering flat-rate subscription IT support, security, cloud, data backup, hardware, software, and communications services primarily to small and medium-sized businesses across the Northeast.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Business Support Services (5614)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Processing & Data Preparation (7374)

akta.pro primary industry

Helpdesk & End-User Support Services (BPAEABAB)

akta.pro secondary industries

Backup, Disaster Recovery & Business Continuity (BCDR) Services (BPAEABAH), Managed Backup Operations (On-Prem & Hybrid) (BPAEALAC)

Keywords

• Managed IT services
• IT security solutions
• Cloud services
• Data backup recovery
• Business communications

Headquarters

HQ city

New City

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Core managed IT services including IT consulting, remote monitoring and maintenance, comprehensive IT support, Microsoft Hyper-V management, 24/7 on-demand help desk, and IT vendor management. Provided on a flat-rate monthly basis for predictable budgeting.
2. IT Support Services: IT support including on-site visits, remote support via Splashtop, and dedicated IT Support Engineers on call for emergencies. Response times include 2-minute average initial response and 1-hour average resolution time.
3. IT Security Services: Network security and monitoring, firewall and antivirus protection, spam blocking technology, and content filtering solutions. Includes SonicWall Security Solutions covering anti-virus, content filtering, email security, firewall, and VPN.
4. Cloud Services: Cloud IT solutions including cloud backup, security, and file sharing, hosted IT solutions including Hosted Exchange Email, email filtering/spam protection, hosted desktop virtualization, hosted security and backup, and hosted VoIP. Provided via secure data center.
5. Data Services: Data backup and disaster recovery services including on-site and off-site backup from server-side replication to desktop files.
6. Hardware Services: Hardware support including failing computer repair, cable management, high-speed internet consulting, and office relocation services.
7. Software Services: Software deployment and management including Microsoft Office 365, Microsoft SharePoint, and Google Apps deployment and setup services.
8. Business Communications: VoIP communications with up to 70% cost reduction, conferencing solutions, eFax, and project management software deployment.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Progress Technology Solutions (PTSI) is a managed IT services provider that delivers IT management, security, cloud, data backup/recovery, hardware repair, software deployment, and business communications (VoIP) to small and medium-sized businesses on a flat-rate, subscription-based model with 24/7 helpdesk support. The company bundles or individually delivers these services as outsourced IT functions, leveraging partnerships with Cisco, Microsoft, Google, SonicWall, Lenovo, Intel, Apple, and Zoom.

Product overview

Progress Technology Solutions (PTSI) is a managed IT services company that offers a unified portfolio of technology services rather than a single software product. The core offering is Managed IT Services, which provides flat-rate IT budgeting, 24/7 help desk, remote monitoring, and vendor management. This core service is complemented by specialized IT Security Services (firewall, antivirus, spam blocking, content filtering), Cloud Services (backup, hosted email, desktop virtualization, VoIP), Data Services (backup and disaster recovery), Hardware Services (computer repair, cable management, internet consulting), Software Services (Microsoft Office 365, SharePoint, Google Apps deployment), and Business Communications (VoIP, conferencing, eFax). The company also provides a web portal ticketing system for customer self-service. Services can be bundled through the managed IT program or engaged individually, with response time guarantees (2-minute initial, 15-minute standard, 1-hour resolution) backed by dedicated support engineers.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Comprehensive outsourced IT management for small and medium-sized businesses, including IT consulting, remote monitoring and maintenance, 24/7 help desk support, Microsoft Hyper-V management, and IT vendor management, delivered on a flat-rate monthly subscription.
• IT Security Services
• Cloud Services Cloud IT solutions for SMBs using hypervisor technology, including cloud backup and file sharing, hosted Exchange email, email filtering/spam protection, hosted desktop virtualization, hosted security and backup, and hosted VoIP.
• Data Services Data backup and disaster recovery services providing on-site and off-site backup from server-side replication to desktop files to keep organizational data safe and recoverable.
• Hardware Services Hardware support services including diagnosis and repair of failing computers, cable management, high-speed Internet consulting (DSL, cable modem, fiber, wireless, satellite, BPL), and office relocation support for IT infrastructure.
• Software Services Software deployment and management services covering Microsoft Office 365, Microsoft SharePoint, and Google Apps, enabling multi-device, cloud-based collaboration and document access for SMB customers.
• Business Communications Business communication solutions including VoIP communications positioned at up to 70% cost reduction off current phone bills, conferencing solutions, eFax, and project management software integration for SMB team connectivity.

Quantifiable outcome

• VoIP cost reduction of up to 70% off current phone bills
• +1 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Five partnerships are on record, tiered core.

• Cisco (Meraki Partner)coreTechnology or IntegrationPTSI is a Cisco partner specializing in Meraki network solutions. They provide site-to-site VPN setup using Cisco Meraki MX Firewalls and network security services. Meraki solutions include security appliances, wireless networking, and endpoint management.
• MicrosoftcoreTechnology or IntegrationPTSI offers Microsoft solutions including Microsoft Office 365 deployment and management, Microsoft SharePoint implementation, and Microsoft Hyper-V management services. They are a certified Microsoft partner providing cloud-based productivity tools.
• GooglecoreTechnology or IntegrationPTSI provides Google Apps deployment and management services for cloud-based productivity. Google Apps enables team collaboration, cloud-based project work, and accessible documents from any device with a web browser.
• ZoomcoreTechnology or IntegrationPTSI is a Zoom partner offering conferencing solutions including video conferencing, virtual meetings, and collaboration tools. They help businesses set up and deploy Zoom for team communication.
• SonicWallcoreTechnology or IntegrationPTSI utilizes SonicWall Security Solutions for their All-In-One Security offering, including anti-virus, content filtering, email security, firewall, and VPN capabilities.

Scale indicators3 records

Recent moves5 records

Expansion highlights4 records

Others

• ConnectWise: ConnectWise provides PSA, RMM, and cybersecurity platforms used by managed IT services providers — an ecosystem-level peer whose tooling underpins many of the same service workflows PTSI performs for its SMB clients.
• Kaseya: Kaseya provides the underlying IT management, RMM, and security platform that many MSPs (including PTSI competitors) build their service delivery on; it is an enabling ecosystem peer rather than a direct competitor to PTSI's end-customer services.

Direct peers

• Ntiva: Ntiva is a US-based managed IT services provider serving SMB and mid-market clients with flat-rate support, cloud, security, and helpdesk services — directly comparable to PTSI's core managed IT, helpdesk, and security offerings.
• US Signal: US Signal offers managed IT, cloud hosting, data protection/BCDR, and network services to SMB and mid-market customers, paralleling PTSI's managed IT, cloud backup, and disaster recovery service lines.
• Dataprise: Dataprise is a managed IT, cybersecurity, and cloud services provider focused on mid-market and enterprise clients across the US, mirroring PTSI's combination of managed IT, IT security, cloud, and BCDR services.
• Computer Generated Solutions (CGS): CGS provides enterprise IT services, managed services, cloud, and helpdesk support to mid-market and enterprise clients; overlaps with PTSI's managed IT, software deployment, and business communications offerings.
• BlueAlly: BlueAlly is a managed IT and cloud services provider serving SMB and mid-market clients across the eastern US with helpdesk, cloud, security, and infrastructure services — closely comparable to PTSI's NYC-based regional MSP model.
• Synoptek: Synoptek delivers managed IT, cloud, security, and helpdesk services to SMB and mid-market organizations in the US, with a similar full-stack service portfolio covering Microsoft, cloud, BCDR, and unified communications.
• Abacus Group: Abacus Group provides managed IT, cybersecurity, and cloud services primarily to financial services firms in NYC — directly comparable to PTSI's mention of Goldman Sachs as a client and its financial services vertical focus.

Broad incumbents

• ConvergeOne (CBTS): CBTS (formerly ConvergeOne) is a large-scale IT services and managed services provider offering unified communications, cloud, security, and data center services to enterprise clients — a broader incumbent that competes with PTSI for larger managed IT and VoIP engagements.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/ptsisupport
• Facebookfacebook.com/ptsisupport

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Progress Technology Solutions