Cuentame

Contact Center BPO Servicescuentame.us

Cuentame is a privately held nearshore contact center BPO headquartered in Guatemala City, founded in 2007, with delivery sites in Guatemala, Honduras, and Costa Rica. It provides inbound/outbound sales, customer service, technical support, and back-office services to enterprise clients in healthcare, insurance, telecom, transportation, and eCommerce primarily in the United States.

Company typePrivate
Founded2007
HeadquartersGuatemala City, Guatemala
Headcount501–1,000
GTM typeB2B
OfferingServices

What Cuentame does

Cuentame is a privately held nearshore contact center business process outsourcing (BPO) operator headquartered in Guatemala City, founded in 2007, with delivery sites in Guatemala, Honduras (opened May 2015), and Costa Rica (opened April 2016). The company delivers inbound and outbound sales, customer service, technical support, billing, appointment scheduling, and back-office functions from its three Central American sites, serving enterprise clients primarily in the United States and secondarily in the Caribbean and Latin America. Service scope extends across five primary verticals: healthcare (telemedicine, medical equipment, health insurance), insurance and financial services (consumer insurance, P&C, warranty), telecommunications (mobile, cable, landline, technical support), transportation (roadside assistance), and eCommerce/omnichannel sales.

The core technology infrastructure is described as an omnichannel sales and customer service platform with PCI DSS compliance applied across all operations, supporting multi-channel engagement spanning eCommerce and digital service providers. Supporting service modules include back-office functions (data entry, transaction processing, payroll) and specialized support services (QA testing, infrastructure engineering, service desk, project management, business analysis, finance and accounting, procurement). The company highlights bilingual (English/Spanish) capability, drawing on Guatemala's ~200,000 annual graduates, Honduras's 400 bilingual schools, and Costa Rica's established bilingual workforce. No AI/ML capabilities, SDK, public APIs, or proprietary automation tooling are disclosed in the source data.

The business model is professional-services revenue under quote-based enterprise contracts, with services priced per transaction, per seat, or hourly typical of the BPO sector. Cuentame pursues a sales-led go-to-market through direct enterprise engagement, supported by organic social (LinkedIn, Facebook, Instagram) and website lead capture. The company is independently owned with no disclosed parent, investor, or funding history, and management team composition is not publicly disclosed in the available data.

Cuentame firmographics

Firmographics

Name: Cuentame
Legal name: Cuéntame
Website: https://cuentame.us
Company type: Private
Founded year: 2007
Operating status: Operating
Headcount range: 501–1,000 employees
Short description: Cuentame is a privately held nearshore contact center BPO headquartered in Guatemala City, founded in 2007, with delivery sites in Guatemala, Honduras, and Costa Rica. It provides inbound/outbound sales, customer service, technical support, and back-office services to enterprise clients in healthcare, insurance, telecom, transportation, and eCommerce primarily in the United States.
Ownership category
akta.pro rank

Cuentame industry classification

Industry

Product category: Contact Center BPO Services
SIC: Services-Help Supply Services (7363)
akta.pro industry: PRIMARYBPAAAAAA
General Customer Service & Contact Center Operations
Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Customer Contact Centers (Inbound/Outbound, Voice)
SECONDARYBPAAABAA
General Customer Service (Order/Account/Inquiries)
Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Omnichannel Customer Support (Email, Chat, Social, Messaging)

Keywords

Contact center BPO
Nearshore outsourcing
Customer experience services
Omnichannel sales support
Back office services

Where Cuentame is headquartered

Location

Headquarters

HQ city: Guatemala City
HQ country: Guatemala
HQ region: Latin America

Offices3 records

Markets served

Cuentame business model

Business model

GTM type: B2B
Offering type: Services
Cost components: Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

Contact Center BPO Services: Business process outsourcing services for contact center operations including customer service, technical support, sales (inbound/outbound), billing, appointment scheduling, and back-office functions. Revenue generated through service contracts with enterprise clients, typically priced per transaction, seat, or hourly basis.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Cuentame product offering

Product offering

Core offering

Cuentame delivers nearshore contact center BPO services from Guatemala, Honduras, and Costa Rica, providing inbound/outbound sales, customer service, technical support, billing, appointment scheduling, and back-office functions to enterprise clients. The company organizes its delivery around five verticals — healthcare, insurance/financial services, telecommunications, transportation, and eServices — supported by PCI DSS-certified operations and bilingual agent pools across all three delivery sites.

Product overview

Cuentame is a nearshore contact center outsourcing company offering a unified portfolio of customer experience and contact center services. The core offering consists of industry-specific contact center operations across Healthcare, Insurance/Financial Services, Telecommunications, Transportation, and eServices verticals. Supporting these are service modules for Customer Service Operations (customer service, sales, billing, technical support), Back Office Services (data entry, transaction processing, appointment scheduling, payroll), and Specialized Support Services (QA testing, infrastructure engineering, service desk, project management, business analysis, finance & accounting, procurement). The company delivers from three nearshore locations (Guatemala, Honduras, Costa Rica) providing geographic diversity and bilingual capabilities at offshore price points.

Differentiator

Problem solved

Functional benefit

Products and services

Healthcare Contact Center Services

Companies that use Cuentame

Customer profile

Segments5 records

Ideal customer profiles5 records

Cuentame technology and API

Technology

Technology focussed No

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

Feature2 records

Cuentame partnerships and signals

Strategic signal

Scale indicators4 records

Recent moves7 records

Expansion highlights4 records

Cuentame competitors and assessment

Company assessment

Broad incumbents

Concentrix: Global BPO leader with deep nearshore presence and broad industry vertical coverage — overlaps with Cuentame across healthcare, insurance, telecom, and eCommerce engagements but at meaningfully larger scale.
Teleperformance: World's largest contact-center BPO with nearshore and offshore delivery — competes for the same enterprise CX contracts Cuentame targets, with significantly greater resources and proprietary tech investments.
TELUS Digital: Global digital customer experience BPO with nearshore delivery in the Americas — matches Cuentame's CX, sales, and omnichannel offering with deeper enterprise relationships and AI tooling.
Foundever (formerly Sitel Group): Global contact-center BPO serving healthcare, insurance, telecom, and retail with nearshore delivery — directly overlaps vertical mix and CX operating model.
TTEC Holdings: Large public BPO and CX technology provider serving healthcare, financial services, and telecom clients — overlaps on vertical specialization, omnichannel, and English/Spanish nearshore delivery.

Direct peers

VXI Global Solutions: Mid-sized BPO with nearshore operations in Central America and the Caribbean covering customer service, sales, and digital care — overlapping geographic footprint and service portfolio.
StarTek: Public nearshore contact-center BPO competing for similar enterprise CX, sales, and technical-support RFPs in the US market with comparable size and vertical exposure.
IBEX: Publicly traded nearshore BPO with delivery centers across the Americas serving healthcare, telecom, and eCommerce clients — directly comparable geography, vertical mix, and omnichannel/sales offering to Cuentame.
SupportSave (Support Center USA): Mid-sized nearshore BPO with Central American delivery offering inbound customer service, sales, and technical support — very close in scale and nearshore positioning.

Emerging players

Flatworld Solutions: Smaller BPO with nearshore/offshore capability targeting inbound customer service, sales, and back-office work — partial overlap with Cuentame's SMB and mid-market customer service segments.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Cuentame compliance and trust

Trust signal

Compliance1 record

Cuentame financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Cuentame leadership team

Management profile

Number of profiles

Cuentame funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Cuentame M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Cuentame

What does Cuentame do?

Is Cuentame a public or private company?

Cuentame is a private company. It is classified as unknown and is currently operating.

When was Cuentame founded?

Cuentame was founded in 2007. It employs 501 to 1,000 people.

Where is Cuentame based?

Cuentame is headquartered in Guatemala City, Guatemala, in the Latin America region.

How does Cuentame make money?

One revenue line is on record: contact Center BPO Services.

Who are Cuentame's main competitors?

Broad incumbents on record are Concentrix, Teleperformance, TELUS Digital, Foundever (formerly Sitel Group) and TTEC Holdings. Direct peers are VXI Global Solutions, StarTek, IBEX and SupportSave (Support Center USA). Flatworld Solutions is listed as an emerging player.

Does Cuentame have an API?

No public API is recorded for Cuentame.

What industry is Cuentame in?

Cuentame's product category is Contact Center BPO Services. Its primary akta.pro industry code is BPAAAAAA, General Customer Service & Contact Center Operations, with a secondary code of BPAAABAA, General Customer Service (Order/Account/Inquiries). Its SIC code is 7363.