Wise Healthcare

What Wise Healthcare does

Wise Healthcare is a California-based virtual care services company founded in 2017 and headquartered in Redlands. The firm delivers B2B services to health plans, public hospital systems, federally qualified health centers (FQHCs), and correctional health agencies, with a focus on safety-net populations. Its core offering is eConsult implementation, an electronic consultation process in which primary care providers exchange structured messages and images with specialists through a secure web-based application, typically receiving specialist responses within a day. The company reports approximately 300 primary care clinics onboarded, over 180 specialists across 40 specialty services, and approaching 300,000 actionable care events processed, including 60,000 eConsults between primary care and specialist physicians.

The company's service portfolio includes eConsult Implementation, Virtual Care strategy and delivery, Workflow Engineering (on-site process redesign and staff training), and AI-Powered Technologies delivered through its proprietary Innovation Change Approach (INCA) methodology. INCA combines Design Thinking, LEAN Six Sigma, Human-Centered Design, Agile Method, and Continuous Process Improvement into a four-step framework: Exploration, Collaboration, Implementation, and Realization. The underlying eConsult technology is provided by partner Safety Net Connect (Converge platform), with diagnostic decision support via VisualDx and consumer-facing AI triage via affiliate Afya Global's Afya Chat. Reported outcomes include 19% of eConsults resolving without an in-person specialist visit and 25% of patients receiving specialist-guided care from their PCP without a specialist encounter.

Wise Healthcare generates revenue primarily through professional services engagements in which workflow engineers are deployed on-site at client facilities to implement, train, and support virtual care programs. Pricing is not publicly disclosed and is structured as enterprise contracts with health plans and healthcare systems. The company's flagship program is the Multi-County eConsult Initiative (MCeI) in Inland Empire, sponsored by Inland Empire Health Plan (IEHP), which has invested approximately $5 million in the program alongside Arrowhead Regional Medical Center and Riverside University Health System. Distribution extends through partnerships with OCHIN (five Southern California counties), Cal Optima (Virtual Care 2020-2021 strategic plan), HubMD (specialist network), and Cloudbreak (national telemedicine integration). The company is privately held with 11–50 employees and has not disclosed funding rounds or revenue figures.

Name

Wise Healthcare

Legal name

WISE Healthcare

Website

https://wise.healthcare

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Short description

Wise Healthcare is a California-based B2B virtual care services company that implements eConsult platforms and workflow engineering programs for health plans, public hospital systems, FQHCs, and correctional health agencies serving safety-net populations in Southern California.

Ownership category

akta.pro rank

Product category

Healthcare Technology Services

NAICS

Ambulatory Health Care Services (621), Offices of Physicians (6211)

SIC

Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Care Navigation, Referral & Digital Front Door Platforms (HLALABAH)

akta.pro secondary industries

Virtual Specialty Care Programs (Payer-Sponsored) (HLALACAD), General Medical Virtual Primary Care (Payer-Branded) (HLALACAA)

Keywords

• Virtual care coordination
• Electronic consultation services
• Healthcare workflow engineering
• Telemedicine implementation services
• Specialty care access

Headquarters

HQ city

Redlands

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Professional Services - Workflow Engineering: WISE provides workflow engineering services where trained engineers work on-site at healthcare organizations to implement eConsult systems, train staff, and support technology adoption. Services are contracted with health plans and healthcare systems.
2. Virtual Care Implementation Services: End-to-end implementation of virtual care programs including strategy development, technology deployment, and ongoing support for healthcare organizations.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

WISE Healthcare enables virtual care delivery by implementing eConsult programs, redesigning clinical workflows, and providing physician services that connect primary care providers with specialists. Trained workflow engineers work on-site at healthcare organizations to deploy secure PCP-to-specialist messaging platforms and train staff on virtual care technology. Services are contracted with health plans, hospital systems, FQHCs, and correctional health facilities to improve specialty care access for underserved populations.

Product overview

WISE Healthcare operates as a virtual care services company offering a integrated portfolio of healthcare technology solutions and professional services. The core offerings include eConsult Implementation (electronic consultation between primary care providers and specialists), Virtual Care services, Workflow Engineering, and AI-Powered Technologies. These services are delivered through WISE's proprietary Innovation Change Approach (INCA) methodology. The company also provides access to AI-enabled tools like Afya Chat for patient diagnosis and VideoConsults for live telehealth encounters. The ecosystem works together to transform healthcare delivery by connecting primary care providers with specialists, enabling virtual care coordination, and improving access to specialty care for underserved populations.

Differentiator

Problem solved

Functional benefit

Products and services

• eConsult Implementation A virtual care coordination service that enables Primary Care Providers to electronically communicate with specialists regarding patient care and specialty referral needs through a secure, HIPAA-compliant platform. It is offered to healthcare organizations seeking to replace broken referral processes.
• Virtual Care Comprehensive virtual care delivery encompassing telehealth, telemedicine, and remote patient engagement solutions designed to improve access to healthcare services for organizations serving underserved populations.
• Workflow Engineering Professional services in which trained workflow engineers redesign clinical workflows and optimize processes for healthcare organizations adopting virtual care technologies. Engineers are deployed on-site at client locations to implement eConsult systems, train staff, and support technology adoption.
• Afya Chat An AI-enabled mobile application that allows smartphone users to quickly, accurately, and conveniently diagnose most medical conditions and reach appropriate care through specialist-engineered AI.
• VideoConsults Live video telehealth consultations enabling real-time two-way interaction between patients or caregivers and healthcare providers using audiovisual telecommunications technology.

Quantifiable outcome

• 19% of eConsults resolve without requiring an in-person specialist visit
• +5 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability6 records

Feature3 records

Partnerships

Seven partnerships are on record, tiered core, strategic and minor.

• HubMDcoreStrategic or Co-development PartnerHubMD is a virtual care medical group of board-certified specialists providing professional services for WISE Healthcare's eConsult platform. Over 100 carefully selected specialists covering 20+ specialties reach hundreds of thousands of patients through safety net hospitals, physicians, health systems, and health plans. The partnership brings together workflow engineering expertise with specialist physicians motivated to serve safety-net populations.
• Afya GlobalcoreTechnology or IntegrationAfya Global is an AI-driven technological platform and affiliate of WISE Healthcare. The specialist-engineered, AI-enabled mobile application Afya Chat allows smartphone users to quickly, accurately, and conveniently diagnose most medical conditions and reach appropriate care. WISE Healthcare augments its virtual care services by utilizing Afya's technological product.
• Inland Empire Health Plan (IEHP)coreStrategic or Co-development PartnerIEHP is a not-for-profit Medi-Cal and Medicare health plan serving over 1.2 million residents of Riverside and San Bernardino counties. IEHP sponsors the Multi-County eConsult Initiative (MCeI) and has invested approximately $5 million to design, implement and support eConsult throughout both counties.
• Safety Net Connect (SNC)coreTechnology or IntegrationSNC provides innovative healthcare technology solutions including the Converge eConsult platform. WISE Workflow Engineers implement SNC's eConsult technology throughout the Inland Empire via the MCeI program.
• OCHINstrategicStrategic or Co-development PartnerOCHIN is a nonprofit healthcare information and technology collaborative. WISE Healthcare partners with OCHIN's California Telehealth Network (CTN) to provide eConsult, telemedicine, workflow engineering, and implementation services to OCHIN clients in five Southern California counties.
• Greg Facktor & Associates (GFA)minorImplementation/ SI/ Consulting PartnerGFA is a healthcare consulting firm servicing hospitals, health plans, medical groups, FQHCs, and community health centers. Provides guidance on financial modeling, strategic planning, FQHC assessments, and HRSA grant applications.
• Cal OptimastrategicStrategic or Co-development PartnerWISE Healthcare is providing Virtual Care services including eConsult implementation and strategy development for Cal Optima's Virtual Care 2020-2021 strategic plan during and after COVID-19.

Scale indicators19 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Teladoc Health: Teladoc Health is a large incumbent telehealth platform offering virtual primary and specialty care to payers and health systems, competing for the same virtual-care budgets that fund WISE's programs.
• Included Health: Included Health (Grand Rounds + Doctor On Demand) provides virtual primary/specialty care and care navigation for large employers and payers, overlapping with WISE's care navigation and virtual specialty offering at a broader national scale.
• Amwell: Amwell provides enterprise telehealth infrastructure and virtual care services for health systems and payers, serving as a broad incumbent alternative to WISE's workflow-engineered virtual care deployment.
• K Health: K Health uses AI-driven chat for symptom assessment and virtual primary care, comparable to WISE's Afya Chat AI triage and adjacent to its eConsult-enabled specialty access model.

Direct peers

• CirrusMD: CirrusMD offers chat-first virtual care and specialist access for health plans, comparable to WISE's combination of eConsult coordination and AI-enabled patient chat (Afya).
• AristaMD: AristaMD operates an eConsult platform connecting primary care providers with specialists for asynchronous specialty advice, directly competing with WISE Healthcare's core eConsult offering in value-based and safety-net settings.
• Safety Net Connect: Safety Net Connect provides the Converge eConsult platform that WISE implements; it is both a technology partner and a competing eConsult vendor in the safety-net market.
• ConferMED: ConferMED delivers eConsult services for FQHCs and community health centers, directly overlapping with WISE's safety-net provider segment and referral-coordination use case.
• RubiconMD: RubiconMD is a leading eConsult platform that enables PCPs to obtain specialist insights, targeting FQHCs and health plans — the same customer base WISE Healthcare serves via its MCeI program.

Others

• OCHIN: OCHIN is a nonprofit health IT collaborative that partners with WISE via the California Telehealth Network; while primarily a partner rather than competitor, its reach into community health centers makes it a relevant ecosystem peer.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/WISE_Healthcare
• Facebookfacebook.com/ForceOfNew

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Wise Healthcare