Empowering People In Communities

What Empowering People In Communities does

Empowering People In Communities (EPIC) is a non-profit, NDIS-registered disability support provider headquartered in Karratha, Western Australia, operating across the Pilbara and Goldfields regions. Founded in 2012, the organization employs 136 staff from 18 cultural backgrounds and supports more than 1,000 clients through five physical branches in Karratha, South Hedland, Roebourne, Kalgoorlie and Newman. EPIC is led by Founder and CEO Stephanie Soter under Chairperson Shanine Ryan, and self-identifies as the largest NDIS-approved disability service provider in Western Australia with the widest range of NDIS services in the Pilbara.

EPIC's service portfolio is organized around three pillars — Disability Support Services, Community Programs, and Support Coordination Services — and comprises more than 20 distinct service modules. These include in-home and out-of-home respite, personal care, domestic assistance, disability transport (a wheelchair-accessible fleet of mini buses and modified vehicles), family support, employment assistance, allied health connections, independent living skill development, parenting programs, group activities, Jobs & Skills Centres, and large-scale community events. Operations span wheelchair-accessible transport, respite housing across Port Hedland, Karratha, Point Samson and Kalgoorlie, and 24/7 in-home care in some locations.

Revenue is generated almost entirely through NDIS government funding: all disability support services are NDIS-approved (Provider number 405 003 4583), with no out-of-pocket expense for participants whose plans budget for the services, and pricing follows NDIS Pricing Arrangements and Price Limits. Distribution is direct, combining physical branch offices, online referral intake, phone-based intake and community-led outreach. Strategic partnerships with Rio Tinto, Ngala, Lions Outback Vision, the Kalgoorlie-Boulder Chamber of Commerce, and the WA Association for Mental Health extend EPIC's regional ecosystem.

Name

Empowering People In Communities

Legal name

Empowering People In Communities Incorporated

Website

https://empoweringpeople.org.au

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

51–100 employees

Short description

EPIC is a non-profit, NDIS-registered disability support provider headquartered in Karratha, Western Australia, delivering disability, community and support coordination services to 1,000+ participants across five regional Pilbara and Goldfields branches.

Ownership category

akta.pro rank

Product category

Disability Support Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Individual and Family Services (6241), Home Health Care Services (62161)

SIC

Services-Social Services (8300), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Disability Services & Independent Living Support (BPAGAEAG)

akta.pro secondary industry

Disability Services & Independent Living Support (BPAGACAG)

Keywords

• Disability support services
• NDIS service provider
• Support coordination services
• Respite care services
• Community programs

Headquarters

HQ city

Karratha

HQ country

Australia

HQ region

Oceania

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Others

Revenue model

1. NDIS Government Funding: All disability support services are NDIS-approved and funded through NDIS plans. There is no out-of-pocket expense for clients with NDIS plans that budget for these services.
2. Non-Profit Charitable Operations: Operating as a registered non-profit organization, providing disability services and community programs primarily funded through government NDIS arrangements.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

EPIC is a non-profit, NDIS-registered disability support provider delivering in-home personal care, respite, community participation, transport, employment assistance, support coordination and community programs to people with disabilities and families across Regional Western Australia. Services are delivered through five branch offices (Karratha, South Hedland, Roebourne, Kalgoorlie, Newman) and a wheelchair-accessible transport fleet, with eligible participants funded through individual NDIS plans at no out-of-pocket cost.

Product overview

EPIC (Empowering People In Communities) is a non-profit, NDIS-registered disability support provider offering a comprehensive suite of services across regional Western Australia. The organization operates three core service pillars: Disability Support Services, Community Programs, and Support Coordination Services. Together these encompass over 20 distinct service modules including in-home and out-of-home respite care, personal care, domestic assistance, disability transport, employment assistance, parenting programs, group activities, Jobs & Skills Centres, and community events. EPIC serves over 1,000 clients across 5 locations (Karratha, Hedland, Roebourne, Newman, and Kalgoorlie) with a team of 136 staff members representing 18 cultural backgrounds. As the largest NDIS-approved disability service provider in Western Australia, EPIC provides the widest range of NDIS disability support services in the Pilbara region.

Differentiator

Problem solved

Functional benefit

Products and services

• Disability Support Services Comprehensive NDIS-approved disability support services spanning in-home respite, out-of-home respite, community living support, physical activities, in-home personal care, domestic assistance, disability transport, family support, personal care and disability employment assistance. Provided across Regional Western Australia to NDIS participants.
• Community Programs Community-based programming including community inclusion support, family support, parenting programs, group activities, Jobs & Skills Centres, and community events for people with and without disabilities in Regional Western Australia.
• Support Coordination Services Specialist support coordination connecting NDIS clients with allied health, social and life-enrichment services across Regional Western Australia, including NDIS plan management, disability accommodation support, independent living skill development, mentoring and coaching, and allied health connections.

Quantifiable outcome

• Supporting over 1000 clients across Regional Western Australia
• +2 more outcomes

Named customers11 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Ten partnerships are on record, tiered minor.

• Rio TintominorStrategic or Co-development PartnerRio Tinto General Manager Molly Singline serves on EPIC's Board. Rio Tinto is a major mining company operating in the Pilbara region where EPIC provides services, indicating alignment in community development focus.
• WA Association for Mental HealthminorStrategic or Co-development PartnerPartnership for Mental Health Week events across Karratha, Port Hedland and Newman, creating awareness around mental wellbeing in partnership with the WA Association for Mental Health.
• NgalaminorStrategic or Co-development PartnerPartnership with Ngala to deliver customized parenting information sessions online to support families in Newman and Hedland areas, helping address barriers to creche and day care access.
• Kalgoorlie-Boulder Chamber of CommerceminorStrategic or Co-development PartnerPartnership through the Working Together Program aimed at expanding work opportunities for young, local Aboriginal people by educating local businesses through Cultural Awareness Workshops.
• You and I - NYUNU NGAYUminorImplementation/ SI/ Consulting PartnerCultural Awareness Workshop provider delivering training to EPIC Kalgoorlie staff on local Aboriginal history and challenges still being faced today.
• Karratha International HotelminorOthersLocal business donated outdoor tables to EPIC Karratha, providing participants opportunity to develop building and fixing skills through refurbishment activities.
• Dampier PlaygroupminorStrategic or Co-development PartnerPartnership to deliver parenting workshops including Raising a Happy Eater and Toileting Tips programs in collaboration with Dampier Playgroup.
• One Tree Millars Well Children's ServiceminorStrategic or Co-development PartnerCommunity partner where EPIC participant Mary volunteers in the kitchen, with the Kitchen Coordinator providing mentorship and support for skill development.
• Local Community Partners (Roebourne)minorStrategic or Co-development PartnerPartners who installed accessibility ramps, whiteboards, pinboards, TVs, and soap dispensers at the Roebourne Hub to support continued service delivery.
• Lions Outback VisionminorStrategic or Co-development PartnerEye health partnership providing outreach services to regional Western Australian communities served by EPIC.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Northcott: Established NSW-based NDIS provider delivering in-home support, respite, accommodation, and therapy services. Closely comparable in service portfolio to EPIC, including personal care, domestic assistance, and community participation, though operating on the east coast.
• Sunnyfield: Non-profit disability provider offering accommodation, respite, and community participation services across NSW, QLD, and ACT. Comparable to EPIC as a non-profit NDIS provider with a focus on individualised support and community inclusion.
• Multicap: Queensland-based non-profit NDIS provider offering accommodation, respite, community access, and employment services. Comparable in mission and service mix to EPIC, with similar focus on supporting participants with complex needs.
• Ability Options: NSW-based NDIS-registered non-profit providing disability accommodation, employment, and community participation. Comparable service mix to EPIC with similar recruitment-based frontline workforce model.
• Yooralla: Victorian NDIS-registered non-profit providing disability support, accommodation, respite, and therapy services. Highly comparable service breadth to EPIC, including support coordination and allied health connections, in a similar non-profit governance structure.

Broad incumbents

• Life Without Barriers: One of Australia's largest NDIS-registered disability service providers, operating across multiple states with a much broader geographic footprint than EPIC. Comparable as a non-profit delivering disability support, respite, and community programs, but at national scale and with institutional backing.
• Aruma: Large national NDIS provider formed from the merger of House with No Steps and Aruma, offering disability accommodation, support services, and community participation. Directly comparable in service mix (disability support, employment, community participation) but operating coast-to-coast with corporate-scale governance.

Emerging players

• Mable Technologies: Australian marketplace platform connecting NDIS participants directly with independent support workers. Different delivery model (digital platform vs. employed workforce), but competes for the same NDIS-funded disability support dollars and represents a structural alternative to traditional providers like EPIC.
• Hireup: NDIS-registered platform matching participants with support workers for disability and aged care. Comparable to EPIC in participant-facing service offering, but operates as a freelance marketplace rather than employed-workforce model.

Regional players

• Intereach: Non-profit community services provider operating across regional NSW, ACT, and Victoria, delivering NDIS services, aged care, and family support. Strongly comparable to EPIC's regional non-profit model with similar community-led GTM and reliance on government funding.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCcwO8LAHMsZ14m9G8hl9Btg
• Facebookfacebook.com/epickarratha
• Instagraminstagram.com/empoweringpeopleincommunities
• LinkedInlinkedin.com/company/epic6714

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Empowering People In Communities