Rapasso

What Rapasso does

Rapasso, operating through the legal entity X2User B.V., is a Netherlands-based SaaS company founded in 2011 and headquartered in Eindhoven. It provides a cloud-based client tracking system (cliëntvolgsysteem) specifically built for Dutch labor market professionals — career coaches, re-integration bureaus, occupational health services, social development companies, employer career centers, and academic hospitals — covering re-integration, career guidance, labor participation, and absenteeism management workflows. The platform centralizes electronic client dossiers (ECD), trajectory workflows, document templates, e-mail and calendar integration, client and employer portals, management reporting, and digital signing, with specialized modules for Dutch UWV trajectories (Naar Werk, Werkfit, Modulair) and Poortwachter absenteeism compliance. In 2025, Rapasso added LUNA, an integrated AI assistant bundling features such as automated conversation notetaking, UWV report validation, CV generation, and labor market profile creation, developed with a customer AI panel under AVG and EU AI Act compliance.

The platform architecture is cloud-delivered, supports SAML 2.0 SSO via Azure AD, integrates with 20+ third-party systems (AFAS, Exact, Office 365, UWV, Jobport, LDC, IXLY, BlueVi, XpertSuite, Zoho Analytics, Power BI, Visma, Nmbrs, SnelStart), and is backed by ISO 27001, ISO 9001, NEN 7510, and KIWA certifications. A mobile app extends functionality to professionals working on the road.

Rapasso sells through a sales-led direct motion: prospects request a free online demo, receive a tailored proposal, and onboard with two training sessions and go-live support. Pricing is subscription-based on annual billing cadence, calibrated to organizational size, user count, and module selection — not publicly disclosed. The company serves more than 200 organizations with 2,500+ active professionals handling 100,000+ trajectories annually, reports a customer satisfaction score of 8.7 on Klantenvertellen.nl with 100% recommendation, and remains privately held by its co-founders Siegfried and Henk with no external funding rounds disclosed. Geographic scope is single-country (Netherlands).

Name

Rapasso

Legal name

X2User

Website

https://rapasso.nl

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

11–50 employees

Short description

Rapasso is a Dutch cloud-based SaaS provider of a client tracking system (cliëntvolgsysteem) purpose-built for career professionals, re-integration bureaus, employer career centers, social development companies, and occupational health services across the Netherlands, covering client dossiers, UWV trajectory workflows, AI assistance via LUNA, and regulatory-compliant data handling.

Ownership category

akta.pro rank

Product category

Career Guidance & Re-integration Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Payroll Software & Payroll-as-a-Service (SaaS) (BPACAIAB)

Keywords

• Client tracking software
• Re-integration software
• Career guidance platform
• Electronic client dossier
• Absenteeism management system

Headquarters

HQ city

Eindhoven

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Software Subscription (SaaS): Rapasso operates as a cloud-based subscription software platform. Organizations pay for access to the full client tracking system. Pricing is tailored to the organization's size, number of users, and selected modules. Implementation includes training sessions as part of onboarding.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels6 records

Core offering

Rapasso sells a cloud-based client tracking system (cliëntvolgsysteem) for Dutch professionals who guide people into, out of, or within the labor market, covering re-integration, career guidance, outplacement, sustainable employability, absenteeism, and participation. The subscription platform bundles an electronic client dossier, client and employer portals, document templates, digital signing, audit trails, retention-period management, UWV modules (Naar Werk, Werkfit, Modulair), Poortwachter support, and the LUNA AI assistant for note-taking, UWV validation, CV generation, and labor market profiling. It is delivered as a tailored annual SaaS subscription with onboarding, training, and a broad system-integrations suite (AFAS, Exact, Office 365, UWV, Azure SSO, Nmbrs, Jobport, BlueVi, and others).

Product overview

Rapasso is a cloud-based client tracking system (cliëntvolgsysteem) consisting of a unified platform with multiple integrated modules. The core product, Rapasso, provides electronic client dossiers (ECD), trajectory workflows, email/calendar integration, and mobile access for career professionals. It is supplemented by a suite of specialized modules including the LUNA AI assistant (with AI notetaking, UWV report validation, CV generation, and labor market profiling), the Cliëntportaal (client-facing portal), the Opdrachtgevers Dashboard (stakeholder dashboard for employers and principals), Managementinformatie (management reporting), Mobiele App (mobile application), the UWV-modules suite for Dutch government trajectories, the Poortwachtermodule for absenteeism case management, and various productivity tools such as Actielijsten (automated task lists), Documentsjablonen (document templates), Digitale Vragenlijsten (digital questionnaires), Digitaal Ondertekenen (digital signing), Audit Trail, and Bewaartermijnenmodule (retention management). A broad range of system integrations (Systeemkoppelingen) connects Rapasso with accounting, HR, BI, and SSO platforms. The system targets re-integration bureaus, career guidance organizations, employers, social development organizations, and occupational health services.

Differentiator

Problem solved

Functional benefit

Products and services

• Rapasso Cliëntvolgsysteem Cloud-based client tracking system (cliëntvolgsysteem) for professionals guiding people into, out of, or within the Dutch labor market, covering re-integration, career guidance, outplacement, absenteeism, and participation. The platform provides an electronic client dossier (ECD), trajectory workflows, email and calendar integration, a mobile app, client and employer portals, document templates, digital signing, audit trails, retention-period management, UWV modules (Naar Werk, Werkfit, Modulair), a Poortwachtermodule, and management reporting. It targets re-integration bureaus, employer career centers, social development companies, occupational health services, and healthcare institutions across the Netherlands.
• LUNA AI Assistant AI assistant integrated into the Rapasso platform that helps career professionals work faster while retaining control. Delivers AI-powered note-taking from spoken conversations, automated UWV RIV-check report validation, Spoor 2 re-integration trajectory kickstart, automated CV generation, and labor market profile synthesis from dossier data. Only includes AI applications with demonstrable value to daily work, and operates in compliance with AVG (GDPR) and the EU AI Act.

Quantifiable outcome

• Saves 15 hours per week on registration time (per Duchatteau customer testimonial)
• +3 more outcomes

Named customers12 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration16 records

AI capability7 records

Feature13 records

Partnerships

23 partnerships are on record, tiered core and minor.

• SmartIntakecoreTechnology or IntegrationSmartIntake provides the AI note-taker (AI-notulist) functionality within LUNA. The partnership ensures privacy and security are centrally prioritized in the AI functionality made available to Rapasso users.
• JobportcoreTechnology or IntegrationThrough the collaboration with Jobport, professionals can easily access extensive labor market data and tooling directly from within Rapasso, streamlining job matching and market intelligence.
• Cyber4ZcoreImplementation/ SI/ Consulting PartnerCyber4Z provides expertise and advisory services in information security and privacy, ensuring Rapasso meets the highest standards for cybersecurity and data protection.
• Holla legal & taxcoreImplementation/ SI/ Consulting PartnerHolla provides Rapasso with legal advisory services focused on IT and privacy legislation, supporting compliance with Dutch and European regulatory frameworks.
• LDCcoreTechnology or IntegrationThrough the partnership with LDC, professionals have direct access to career assessments (loopbaantesten) within Rapasso, enabling seamless integration of testing into coaching workflows.
• VerzuimVerlichtersminorGTM or Marketing PartnerVerzuimVerlichters is a network that shares knowledge and addresses absenteeism. The partnership supports information exchange and market positioning in the Dutch absence management space.
• AFAScoreTechnology or IntegrationAFAS is an ERP and automation partner. With AFAS, customers can optimize automation of business processes. Integration enables seamless data exchange between Rapasso and AFAS ERP systems.
• KloosterhofminorGTM or Marketing PartnerPartnership with Kloosterhof strengthens Rapasso's connection to career professionals and the broader career development community in the Netherlands.
• Anno1982minorStrategic or Co-development PartnerAnno1982 supports the organizational development of Rapasso, helping shape the company's structure and growth trajectory.
• Kick-Off DigitalminorGTM or Marketing PartnerKick-Off Digital supports Rapasso's online marketing efforts, providing digital marketing expertise to drive customer acquisition and brand visibility.
• IXLYcoreTechnology or IntegrationIXLY is a career assessment tool integrated with Rapasso, providing additional testing capabilities for career guidance and development within the platform.
• BlueVicoreTechnology or IntegrationBlueVi is an absence management system (verzuimsysteem) integrated with Rapasso, enabling coordinated management of sick leave and re-integration processes.
• XpertSuitecoreTechnology or IntegrationXpertSuite is an absence management system integrated with Rapasso, allowing seamless data sharing for absence tracking and return-to-work management.
• Zoho AnalyticscoreTechnology or IntegrationZoho Analytics integration provides Rapasso customers with advanced business intelligence and data analysis capabilities, including automatic daily dashboards.
• Power BIcoreTechnology or IntegrationPower BI integration allows Rapasso customers to create advanced data visualizations and reports using Microsoft Power BI connected to Rapasso data.
• Blik op WerkcoreTechnology or IntegrationBlik op Werk is a Dutch labor market assessment and benchmarking tool integrated with Rapasso for validated career and work capacity evaluations.
• Azure (Microsoft)coreTechnology or IntegrationAzure AD enables Single Sign-On integration, allowing Rapasso users to authenticate through their organization's Azure/Office 365 identity without separate credentials.
• ExactcoreTechnology or IntegrationExact accounting software integration allows Rapasso to sync financial and billing data, reducing double entry for customers using Exact for their financial administration.
• Office 365 (Microsoft)coreTechnology or IntegrationOffice 365 integration enables email and calendar synchronization between Outlook and Rapasso, automatically archiving outgoing emails to client dossiers and syncing appointments.
• UWVcoreTechnology or IntegrationUWV (Dutch Institute for Employee Benefits Schemes) integration allows Rapasso users to execute Naar Werk, Werkfit, and Modulaire trajectories fully within the platform and report directly to UWV.
• VismacoreTechnology or IntegrationVisma accounting and ERP software integration enables data exchange with Rapasso, supporting financial administration and billing workflows for customers using Visma.
• NmbrscoreTechnology or IntegrationNmbrs HR and payroll software integration allows seamless data sharing between HR/payroll systems and Rapasso for coordinated employee and trajectory management.
• SnelStartcoreTechnology or IntegrationSnelStart accounting software integration allows Rapasso customers to sync billing and financial data with SnelStart's accounting platform.

Scale indicators5 records

Recent moves11 records

Expansion highlights5 records

Broad incumbents

• Unit4: Unit4 provides enterprise ERP and HCM software with notable Dutch public-sector and social services presence. It competes for the same Dutch enterprise budgets as Rapasso, particularly with larger employers and government-adjacent organizations managing re-integration and HR workflows.
• Visma: Visma is a major European provider of ERP, HR, and accounting software with strong Dutch presence (Visma.net, Visma Raet, Nmbrs). It is a Rapasso integration partner but operates broadly across financial and HR workflows, making it a credible threat if it chooses to deepen client-tracking functionality.
• Exact: Exact is a long-standing Dutch accounting and ERP software vendor serving SMB and mid-market customers. It is a Rapasso integration partner for billing workflows and overlaps in the Dutch mid-market, positioning it as a broad incumbent with potential to extend into adjacent client-tracking use cases.
• AFAS Software: AFAS is the leading Dutch ERP and HR/payroll vendor with deep penetration across the Dutch mid-market. It is a Rapasso integration partner today, but its broad portfolio (Profit, InSite) and large sales motion position it as a potential platform consolidator that could encroach on Rapasso's customer accounts.

Direct peers

• Tenzinger: Tenzinger delivers case management and social services software to Dutch municipalities, social development companies, and re-integration providers. It competes with Rapasso in serving sociaal ontwikkelbedrijven and Participatiewet-regulated workflows.
• PlanGo: PlanGo is a Dutch case management software platform serving social work, re-integration, and care organizations. It directly competes with Rapasso in the cliëntvolgsysteem category for the same Dutch mid-market customer base managing client trajectories and regulatory reporting.
• ecare: ecare provides electronic client files and case management software for Dutch healthcare, youth care, and social services organizations. It is a direct competitor in the regulated Dutch client dossier market, particularly for organizations handling sensitive personal and health data.
• Nedap Ons: Nedap's Ons platform provides electronic client dossiers and care management software for Dutch healthcare and social service providers. It is the most established competitor in the Dutch ECD market and overlaps with Rapasso on re-integration, participation, and healthcare career center workflows.

Emerging players

• SDB Groep: SDB Groep offers software and services for Dutch social development companies and municipalities implementing Participatiewet programs. It overlaps with Rapasso in the sociaal ontwikkelbedrijven segment but is narrower in scope.
• Nmbrs: Nmbrs is a Dutch cloud-based HR and payroll platform now part of Visma, serving SMB and mid-market employers. It overlaps with Rapasso's employer-side customers (loopbaancentra, eigenrisicodragers) for HR and personnel data, and is an integration partner today.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Rapasso