Recommended

Name

Recommended

Legal name

Smith.ai, Inc.

Website

https://getrecommended.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Virtual Receptionist Services

NAICS

Telephone Call Centers (56142)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)

akta.pro secondary industry

End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management) (HDAEANAA)

Keywords

• Virtual receptionist services
• AI call answering
• Live agent answering service
• Legal intake automation
• Inbound call handling

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. AI Receptionist Service: Monthly subscription service providing AI-powered virtual receptionist capabilities with 24/7 coverage. Pricing starts at $500/month for AI-first service with human escalation available as needed.
2. Virtual Receptionist Service: Live human receptionists available 24/7 for handling calls requiring human touch. Operates as part of the integrated AI + human hybrid solution.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Smith.ai provides 24/7 AI-powered and human virtual receptionist services for SMBs and mid-market firms, handling inbound calls with automated intake, lead qualification, FAQ responses, intelligent call routing, and post-call workflow automations. The platform combines a proprietary AI Receptionist with a 500+ North American Live Agent Network and integrates with 7,000+ business tools including CRM, calendar, and ticketing systems. Pricing starts at $500/month for AI-first service and $6,000/year on annual plans, with a 30-day money-back guarantee.

Product overview

Smith.ai offers a unified AI front office workforce combining two core products: AI Receptionist and Virtual Receptionists (Live Agent Network). AI Receptionist handles autonomous 24/7 call intake, qualification, routing, and workflow automation using AI agents. Virtual Receptionists / Live Agent Network provides 500+ North American human agents available 24/7 for conversations needing human touch. These products work together as one integrated system—the AI handles routine calls while seamlessly escalating complex or sensitive interactions to live agents, with both components sharing data and call flows.

Differentiator

Problem solved

Functional benefit

Products and services

• AI Receptionist AI-powered virtual receptionist that handles 24/7 call intake, lead qualification by practice area/service type, FAQ responses, real-time data lookups, intelligent call routing, and post-call workflow automations. Designed for SMBs and mid-market firms, especially law firms (which are ~80% of customers), with seamless escalation to the Live Agent Network when human handling is needed.
• Virtual Receptionists / Live Agent Network Network of 500+ highly trained North American live receptionists available 24/7 to handle conversations requiring a human touch. Offered as a standalone service and integrated with the AI Receptionist for hybrid AI-human call handling, including call transfers, escalations, and live customer interactions for SMB and mid-market customers.

Quantifiable outcome

• 87.5% reduction in reception costs ($42,000 annual savings)
• +4 more outcomes

Named customers12 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability8 records

Feature7 records

Partnerships

Nine partnerships are on record, tiered core.

• CliocoreTechnology or IntegrationIntegration partner - Smith.ai integrates with Clio practice management platform for law firms, enabling automatic CRM updates, calendar bookings, and workflow triggers.
• FilevinecoreTechnology or IntegrationIntegration partner - Smith.ai connects with Filevine case management system for legal firms.
• LawmaticscoreTechnology or IntegrationIntegration partner - Smith.ai integrates with Lawmatics legal marketing and intake platform.
• MyCasecoreTechnology or IntegrationIntegration partner - Smith.ai connects with MyCase law practice management software.
• PracticePanthercoreTechnology or IntegrationIntegration partner - Smith.ai integrates with PracticePanther practice management solution.
• HubSpotcoreTechnology or IntegrationIntegration partner - Smith.ai connects with HubSpot CRM platform for sales and marketing automation.
• SalesforcecoreTechnology or IntegrationIntegration partner - Smith.ai integrates with Salesforce CRM for enterprise sales and customer management.
• ServiceTitancoreTechnology or IntegrationIntegration partner - Smith.ai connects with ServiceTitan field service management platform for home services contractors.
• 7,000+ Business ToolscoreTechnology or IntegrationSmith.ai offers 7,000+ integrations across CRM, calendar, booking, and ticketing systems, enabling automatic data sync and workflow automation for customers across all verticals.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• AnswerConnect: AnswerConnect is a 24/7 live answering service with AI-augmented intake, serving legal, home services, and medical SMBs — directly competing with Smith.ai's core verticals and pricing structure.
• Abby Connect: Abby Connect provides live virtual receptionist services for SMBs, especially legal, medical, and home services, directly competing with Smith.ai on subscription-based answering and intake.
• Moneypenny: Moneypenny combines live receptionists with AI-driven call handling for professional services firms, offering a near-identical hybrid service to Smith.ai in markets including the US and UK.
• Ruby (formerly Ruby Receptionists): Ruby is a virtual receptionist and live answering service for SMBs and professional firms, with a heavy legal/financial-services customer overlap with Smith.ai. Both monetize a hybrid human+technology answering model on monthly subscriptions.

Broad incumbents

• Aircall: Aircall is a cloud-based phone system and call center platform with AI assist features targeting SMBs, including legal and home services, that overlaps with Smith.ai's telephony and AI intake capabilities.
• Dialpad: Dialpad is a unified communications and AI-powered contact center platform with built-in AI voice agents and transcription, competing with Smith.ai at the AI receptionist layer as part of a much broader product portfolio.

Emerging players

• Replicant: Replicant builds autonomous AI voice agents for contact centers, competing with Smith.ai's AI Receptionist on enterprise inbound support and customer service automation.
• PolyAI: PolyAI develops conversational voice assistants for enterprise call handling, overlapping with Smith.ai on AI-driven intake, routing, and FAQ workflows for service businesses.
• Goodcall: Goodcall offers an AI answering service for SMBs, particularly home services and professional firms, representing a pure-AI alternative to Smith.ai's hybrid receptionist model.
• Bland AI: Bland AI provides AI phone agents for sales and support calls, an emerging direct competitor to Smith.ai's AI-first receptionist product targeting SMB and mid-market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/getrecommend

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

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