Smart Service
Smart Service is a privately-held field service management software company, founded in 1993 and headquartered in Dublin, Ohio, serving hundreds of HVAC, plumbing, electrical, pest control, and other trade service businesses across the US and Canada with QuickBooks-integrated scheduling, dispatching, and mobile field operations software.
- Company typePrivate
- Founded1993
- HeadquartersLewis Center, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Smart Service does
Smart Service, operated under the legal entity My Service Depot, is a privately-held field service management software company founded in 1993 and headquartered in Dublin, Ohio. The company serves trade service businesses across the United States and Canada — including HVAC, plumbing, electrical, pest control, septic, fire protection, and 10+ additional verticals — with a customer base described as 'hundreds' of companies ranging from single-truck operators to multi-location organizations. The platform manages the full job lifecycle from lead capture through scheduling, dispatching, work order execution, and QuickBooks-synced payment, with both office-side dashboards and mobile applications for field technicians (iOS and Android, with offline capability and auto-sync).
The product portfolio comprises two core lines: Smart Service Desktop, a QuickBooks Desktop add-on installed on the same machine with 30+ years of market presence, and Smart Service Cloud, a cloud-native browser-accessible platform launched in 2014. Both share native bidirectional integration with QuickBooks (Desktop and Online), enabling real-time synchronization of jobs, invoices, customers, items, and payments without double-entry. Complementary offerings include the iFleet mobile companion app (for Desktop users), a native Cloud mobile app, and custom development services branded as SmartFlow AWA (Advanced Workflow Automation) and Smart Service DSD (Dynamic Systems Design) for franchises, multi-location operators, and multi-divisional companies.
The business model is primarily subscription-based recurring revenue on a quote-based pricing structure (no publicly disclosed tiers), with additional professional services revenue from custom development engagements. Go-to-market is sales-led with in-house US-based teams, supplemented by self-serve demo requests (web form and SMS), a published 90% live-answer support rate, and presence on G2, Capterra (4.3 stars, 263 reviews), GetApp, and Software Advice. The company appears bootstrapped with no disclosed funding rounds, no M&A activity, and no public listing.
Smart Service firmographics
Firmographics- Name
- Smart Service
- Legal name
- My Service Depot
- Website
- https://smartservice.com
- Company type
- Private
- Founded year
- 1993
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Smart Service is a privately-held field service management software company, founded in 1993 and headquartered in Dublin, Ohio, serving hundreds of HVAC, plumbing, electrical, pest control, and other trade service businesses across the US and Canada with QuickBooks-integrated scheduling, dispatching, and mobile field operations software.
- Ownership category
- akta.pro rank
Smart Service industry classification
Industry- Product category
- Field Service Management Software
- NAICS
- Software Publishers (5132), Custom Computer Programming Services (541511), Computer Systems Design Services (541512)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Workforce Mobility & Field Service Enablement (Mobile GIS, Work Mgmt, Dispatch) (EUAEANAK)
- akta.pro secondary industry
- Smart Building Software Platforms (IWMS/CAFM Integration, Digital Twin, Command Center) (BPABAGAG)
Keywords
Where Smart Service is headquartered
LocationHeadquarters
- HQ city
- Lewis Center
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Smart Service business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Software Subscription (Smart Service Cloud): Cloud-based field service management software subscription. Runs in any browser with mobile app included. Integrates with QuickBooks Online and Desktop. Subscription includes onboarding, training videos, and US-based support.
- Software Subscription (Smart Service Desktop): Desktop-based field service scheduling software that installs alongside QuickBooks Desktop. Pairs with iFleet mobile app. Subscription includes phone support, email, and online help center.
- Custom Development Services: Custom workflow automation (SmartFlow AWA) and custom architecture (DSD) for complex enterprise needs. Fixed-quote pricing after discovery and scoping phase.
Go-to-market motion3 records
Distribution channels4 records
Marketing channels13 records
Smart Service product offering
Product offeringCore offering
Smart Service sells field service management software for trade businesses (HVAC, plumbing, electrical, pest control, septic, and 11 other verticals), delivered as two complementary platforms — Smart Service Cloud (browser-based with iOS/Android mobile app) and Smart Service Desktop (QuickBooks Desktop add-on paired with the iFleet mobile app). The software handles the end-to-end service job lifecycle including scheduling, dispatching, work orders, custom digital forms, customer and equipment history, invoicing, payment processing, and bidirectional QuickBooks sync with no double-entry. Custom development services (SmartFlow AWA and Smart Service DSD) extend the platform for unique workflows and multi-entity franchise architectures.
Product overview
Smart Service is a field service management software company offering two distinct core product lines: Smart Service Cloud (cloud-native platform) and Smart Service Desktop (QuickBooks Desktop-integrated add-on). Both platforms share common functionality including scheduling, dispatching, work order management, invoicing, customer management, and mobile field access. Smart Service Cloud includes a native mobile app for iOS, while Smart Service Desktop is paired with the iFleet mobile companion app for iOS/Android. The company also offers custom development services through two specialized offerings: SmartFlow AWA for advanced workflow automation and Smart Service DSD for multi-entity organizational architecture. All products integrate with QuickBooks and serve trade industries including HVAC, plumbing, electrical, pest control, septic, and more.
Differentiator
Problem solved
Functional benefit
Brands
- Smart Service Cloud: Cloud-native field service software platform running in any browser with mobile app for technicians.
- Smart Service Desktop
- SmartFlow AWA
- Smart Service DSD
- iFleet
Products and services
- Smart Service Cloud Cloud-native field service management platform that runs the full job lifecycle from lead capture through QuickBooks-synced payment, with built-in CRM, dispatch board, customizable dashboards, mobile app, and native integrations with QuickBooks Online and QuickBooks Desktop. Designed for HVAC, plumbing, electrical, pest control, and other trade service businesses from single-truck operators to multi-location organizations.
- Smart Service Desktop QuickBooks Desktop-integrated scheduling software for field service trades, installed as a dedicated add-on alongside QuickBooks Desktop on the same machine. Handles scheduling, dispatching, work orders, and invoicing with real-time bidirectional sync to QuickBooks Desktop, targeted at trade businesses that prefer an on-premise QuickBooks Desktop workflow.
- iFleet Mobile App Mobile companion app for Smart Service Desktop on iPhone, iPad, and Android, enabling field technicians to receive real-time dispatch, work orders, quotes, navigation, time tracking, signatures, and payment processing, with offline capability and automatic sync back to Smart Service Desktop and QuickBooks Desktop.
- Smart Service Cloud Mobile App Native iPad and iPhone mobile application for Smart Service Cloud, providing real-time field-to-office sync, mobile work order management, in-app payment processing, signature capture, and fully interactive custom digital forms with dropdowns, checkboxes, photo capture, and offline auto-sync.
- Custom Development Services (SmartFlow AWA and Smart Service DSD) Bespoke software development services from Smart Service's internal dev team, delivered through two specialized offerings: SmartFlow AWA (Advanced Workflow Automation) builds custom automation for unique workflows that standard Smart Service Cloud cannot handle out-of-the-box, including multi-step processes and conditional triggers; Smart Service DSD (Dynamic Systems Design) builds custom multi-entity architecture for franchises, multi-location operators, and multi-divisional companies, with multi-location data roll-ups, role-based access, and custom reporting per branch on shared infrastructure. Priced as fixed quotes after a discovery and scoping phase.
Quantifiable outcome
- 90% live-answer rate for support calls during business hours
- +2 more outcomes
Companies that use Smart Service
Customer profileNamed customers17 records
Segments19 records
Ideal customer profiles2 records
Smart Service technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability3 records
Feature12 records
Smart Service partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- QuickBooks (Intuit)coreSmart Service is built around QuickBooks, not bolted onto it. Integrates natively with both QuickBooks Online and QuickBooks Desktop. Jobs, invoices, customers, items, and payments sync automatically in real time — no double-entry. Smart Service Desktop installs as a dedicated QuickBooks Desktop add-on alongside QuickBooks on the same machine.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
Smart Service competitors and assessment
Company assessmentDirect peers
- Workiz: Field service management platform targeting HVAC, plumbing, electrical, and other trades. Competes directly with Smart Service in the SMB-to-mid-market service trade segment.
- Jobber: Field service software for small service businesses including HVAC, plumbing, electrical, and landscaping. Closely overlapping SMB trade target market with Smart Service and a similar QuickBooks-friendly positioning.
- Kickserv: Field service management software for small service businesses with QuickBooks integration. Competes for the same SMB trade customers as Smart Service, especially in HVAC, plumbing, and electrical.
- FieldEdge: FSM software purpose-built for the service trades with deep QuickBooks Desktop and Online integration. Among the closest direct competitors to Smart Service in the trades-vertical, QuickBooks-anchored niche.
- Housecall Pro: Cloud FSM for home service businesses (plumbing, HVAC, electrical, cleaning). Directly comparable SMB focus, modern mobile UX, and payments-first positioning competing for the same trade customer base as Smart Service.
- ServiceTitan: The dominant cloud FSM platform for trades (HVAC, plumbing, electrical, etc.). Directly comparable to Smart Service on target verticals and core workflow, though significantly larger, venture-backed, and broader in feature scope.
- FieldAware: Cloud-based FSM platform serving field service organizations across multiple verticals. Comparable in workflow scope (scheduling, work orders, mobile) though with a more horizontal go-to-market than Smart Service's trade focus.
- Service Fusion: Field service management software for small to mid-sized service businesses. Overlaps with Smart Service in trade verticals and core scheduling, dispatch, and invoicing workflows.
Broad incumbents
- ServiceMax: Enterprise FSM platform (acquired by PTC) covering asset-centric field service. Comparable core functionality to Smart Service's scheduling, dispatch, and work order management, but at enterprise scale and breadth rather than SMB trade focus.
- Microsoft Dynamics 365 Field Service: Enterprise field service management offering from Microsoft. Competes in the broader FSM category with deep scheduling, dispatch, and mobility features; positioned upmarket from Smart Service but adjacent in capability.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Smart Service social profiles
Digital presenceSmart Service financial estimates
Financial estimateRevenue estimate
Valuation estimate
Smart Service leadership team
Management profileNumber of profiles
Profiles1 record
Smart Service subsidiaries and ownership
Company hierarchySubsidiaries2 records
Smart Service funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Smart Service M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Smart Service
What does Smart Service do?
Smart Service sells field service management software for trade businesses (HVAC, plumbing, electrical, pest control, septic, and 11 other verticals), delivered as two complementary platforms — Smart Service Cloud (browser-based with iOS/Android mobile app) and Smart Service Desktop (QuickBooks Desktop add-on paired with the iFleet mobile app). The software handles the end-to-end service job lifecycle including scheduling, dispatching, work orders, custom digital forms, customer and equipment history, invoicing, payment processing, and bidirectional QuickBooks sync with no double-entry. Custom development services (SmartFlow AWA and Smart Service DSD) extend the platform for unique workflows and multi-entity franchise architectures.
Is Smart Service a public or private company?
Smart Service is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Smart Service founded?
Smart Service was founded in 1993. It employs 11 to 50 people.
Where is Smart Service based?
Smart Service is headquartered in Lewis Center, United States, in the North America region.
How does Smart Service make money?
Three revenue lines are on record. Software Subscription (Smart Service Cloud) is the primary driver. The others are software Subscription (Smart Service Desktop) and custom Development Services.
Who are Smart Service's main competitors?
Direct peers on record are Workiz, Jobber, Kickserv, FieldEdge, Housecall Pro, ServiceTitan, FieldAware and Service Fusion. Broad incumbents are ServiceMax and Microsoft Dynamics 365 Field Service.
Does Smart Service have an API?
No public API is recorded for Smart Service.
What industry is Smart Service in?
Smart Service's product category is Field Service Management Software. Its primary akta.pro industry code is EUAEANAK, Workforce Mobility & Field Service Enablement (Mobile GIS, Work Mgmt, Dispatch), with a secondary code of BPABAGAG, Smart Building Software Platforms (IWMS/CAFM Integration, Digital Twin, Command Center). Its NAICS code is 5132 and its SIC code is 7372.