Smart Service

What Smart Service does

Smart Service, operated under the legal entity My Service Depot, is a privately-held field service management software company founded in 1993 and headquartered in Dublin, Ohio. The company serves trade service businesses across the United States and Canada — including HVAC, plumbing, electrical, pest control, septic, fire protection, and 10+ additional verticals — with a customer base described as 'hundreds' of companies ranging from single-truck operators to multi-location organizations. The platform manages the full job lifecycle from lead capture through scheduling, dispatching, work order execution, and QuickBooks-synced payment, with both office-side dashboards and mobile applications for field technicians (iOS and Android, with offline capability and auto-sync).

The product portfolio comprises two core lines: Smart Service Desktop, a QuickBooks Desktop add-on installed on the same machine with 30+ years of market presence, and Smart Service Cloud, a cloud-native browser-accessible platform launched in 2014. Both share native bidirectional integration with QuickBooks (Desktop and Online), enabling real-time synchronization of jobs, invoices, customers, items, and payments without double-entry. Complementary offerings include the iFleet mobile companion app (for Desktop users), a native Cloud mobile app, and custom development services branded as SmartFlow AWA (Advanced Workflow Automation) and Smart Service DSD (Dynamic Systems Design) for franchises, multi-location operators, and multi-divisional companies.

The business model is primarily subscription-based recurring revenue on a quote-based pricing structure (no publicly disclosed tiers), with additional professional services revenue from custom development engagements. Go-to-market is sales-led with in-house US-based teams, supplemented by self-serve demo requests (web form and SMS), a published 90% live-answer support rate, and presence on G2, Capterra (4.3 stars, 263 reviews), GetApp, and Software Advice. The company appears bootstrapped with no disclosed funding rounds, no M&A activity, and no public listing.

Name

Smart Service

Legal name

My Service Depot

Website

https://smartservice.com

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

11–50 employees

Short description

Smart Service is a privately-held field service management software company, founded in 1993 and headquartered in Dublin, Ohio, serving hundreds of HVAC, plumbing, electrical, pest control, and other trade service businesses across the US and Canada with QuickBooks-integrated scheduling, dispatching, and mobile field operations software.

Ownership category

akta.pro rank

Product category

Field Service Management Software

NAICS

Software Publishers (5132), Custom Computer Programming Services (541511), Computer Systems Design Services (541512)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Workforce Mobility & Field Service Enablement (Mobile GIS, Work Mgmt, Dispatch) (EUAEANAK)

akta.pro secondary industry

Smart Building Software Platforms (IWMS/CAFM Integration, Digital Twin, Command Center) (BPABAGAG)

Keywords

• Field service management
• Service dispatch software
• QuickBooks integration software
• Mobile workforce management
• Trade service software

Headquarters

HQ city

Lewis Center

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Software Subscription (Smart Service Cloud): Cloud-based field service management software subscription. Runs in any browser with mobile app included. Integrates with QuickBooks Online and Desktop. Subscription includes onboarding, training videos, and US-based support.
2. Software Subscription (Smart Service Desktop): Desktop-based field service scheduling software that installs alongside QuickBooks Desktop. Pairs with iFleet mobile app. Subscription includes phone support, email, and online help center.
3. Custom Development Services: Custom workflow automation (SmartFlow AWA) and custom architecture (DSD) for complex enterprise needs. Fixed-quote pricing after discovery and scoping phase.

Go-to-market motion3 records

Distribution channels4 records

Marketing channels13 records

Core offering

Smart Service sells field service management software for trade businesses (HVAC, plumbing, electrical, pest control, septic, and 11 other verticals), delivered as two complementary platforms — Smart Service Cloud (browser-based with iOS/Android mobile app) and Smart Service Desktop (QuickBooks Desktop add-on paired with the iFleet mobile app). The software handles the end-to-end service job lifecycle including scheduling, dispatching, work orders, custom digital forms, customer and equipment history, invoicing, payment processing, and bidirectional QuickBooks sync with no double-entry. Custom development services (SmartFlow AWA and Smart Service DSD) extend the platform for unique workflows and multi-entity franchise architectures.

Product overview

Smart Service is a field service management software company offering two distinct core product lines: Smart Service Cloud (cloud-native platform) and Smart Service Desktop (QuickBooks Desktop-integrated add-on). Both platforms share common functionality including scheduling, dispatching, work order management, invoicing, customer management, and mobile field access. Smart Service Cloud includes a native mobile app for iOS, while Smart Service Desktop is paired with the iFleet mobile companion app for iOS/Android. The company also offers custom development services through two specialized offerings: SmartFlow AWA for advanced workflow automation and Smart Service DSD for multi-entity organizational architecture. All products integrate with QuickBooks and serve trade industries including HVAC, plumbing, electrical, pest control, septic, and more.

Differentiator

Problem solved

Functional benefit

Brands

• Smart Service Cloud: Cloud-native field service software platform running in any browser with mobile app for technicians.
• Smart Service Desktop
• SmartFlow AWA
• Smart Service DSD
• iFleet

Products and services

• Smart Service Cloud Cloud-native field service management platform that runs the full job lifecycle from lead capture through QuickBooks-synced payment, with built-in CRM, dispatch board, customizable dashboards, mobile app, and native integrations with QuickBooks Online and QuickBooks Desktop. Designed for HVAC, plumbing, electrical, pest control, and other trade service businesses from single-truck operators to multi-location organizations.
• Smart Service Desktop QuickBooks Desktop-integrated scheduling software for field service trades, installed as a dedicated add-on alongside QuickBooks Desktop on the same machine. Handles scheduling, dispatching, work orders, and invoicing with real-time bidirectional sync to QuickBooks Desktop, targeted at trade businesses that prefer an on-premise QuickBooks Desktop workflow.
• iFleet Mobile App Mobile companion app for Smart Service Desktop on iPhone, iPad, and Android, enabling field technicians to receive real-time dispatch, work orders, quotes, navigation, time tracking, signatures, and payment processing, with offline capability and automatic sync back to Smart Service Desktop and QuickBooks Desktop.
• Smart Service Cloud Mobile App Native iPad and iPhone mobile application for Smart Service Cloud, providing real-time field-to-office sync, mobile work order management, in-app payment processing, signature capture, and fully interactive custom digital forms with dropdowns, checkboxes, photo capture, and offline auto-sync.
• Custom Development Services (SmartFlow AWA and Smart Service DSD) Bespoke software development services from Smart Service's internal dev team, delivered through two specialized offerings: SmartFlow AWA (Advanced Workflow Automation) builds custom automation for unique workflows that standard Smart Service Cloud cannot handle out-of-the-box, including multi-step processes and conditional triggers; Smart Service DSD (Dynamic Systems Design) builds custom multi-entity architecture for franchises, multi-location operators, and multi-divisional companies, with multi-location data roll-ups, role-based access, and custom reporting per branch on shared infrastructure. Priced as fixed quotes after a discovery and scoping phase.

Quantifiable outcome

• 90% live-answer rate for support calls during business hours
• +2 more outcomes

Named customers17 records

Segments19 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability3 records

Feature12 records

Partnerships

One partnership is on record.

• QuickBooks (Intuit)coreTechnology or IntegrationSmart Service is built around QuickBooks, not bolted onto it. Integrates natively with both QuickBooks Online and QuickBooks Desktop. Jobs, invoices, customers, items, and payments sync automatically in real time — no double-entry. Smart Service Desktop installs as a dedicated QuickBooks Desktop add-on alongside QuickBooks on the same machine.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Workiz: Field service management platform targeting HVAC, plumbing, electrical, and other trades. Competes directly with Smart Service in the SMB-to-mid-market service trade segment.
• Jobber: Field service software for small service businesses including HVAC, plumbing, electrical, and landscaping. Closely overlapping SMB trade target market with Smart Service and a similar QuickBooks-friendly positioning.
• Kickserv: Field service management software for small service businesses with QuickBooks integration. Competes for the same SMB trade customers as Smart Service, especially in HVAC, plumbing, and electrical.
• FieldEdge: FSM software purpose-built for the service trades with deep QuickBooks Desktop and Online integration. Among the closest direct competitors to Smart Service in the trades-vertical, QuickBooks-anchored niche.
• Housecall Pro: Cloud FSM for home service businesses (plumbing, HVAC, electrical, cleaning). Directly comparable SMB focus, modern mobile UX, and payments-first positioning competing for the same trade customer base as Smart Service.
• ServiceTitan: The dominant cloud FSM platform for trades (HVAC, plumbing, electrical, etc.). Directly comparable to Smart Service on target verticals and core workflow, though significantly larger, venture-backed, and broader in feature scope.
• FieldAware: Cloud-based FSM platform serving field service organizations across multiple verticals. Comparable in workflow scope (scheduling, work orders, mobile) though with a more horizontal go-to-market than Smart Service's trade focus.
• Service Fusion: Field service management software for small to mid-sized service businesses. Overlaps with Smart Service in trade verticals and core scheduling, dispatch, and invoicing workflows.

Broad incumbents

• ServiceMax: Enterprise FSM platform (acquired by PTC) covering asset-centric field service. Comparable core functionality to Smart Service's scheduling, dispatch, and work order management, but at enterprise scale and breadth rather than SMB trade focus.
• Microsoft Dynamics 365 Field Service: Enterprise field service management offering from Microsoft. Competes in the broader FSM category with deep scheduling, dispatch, and mobility features; positioned upmarket from Smart Service but adjacent in capability.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/myservicedepot
• Facebookfacebook.com/smartserviceinfo

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Smart Service