What Disability Connect Victoria does

Disability Connect Victoria (DCV) is a privately-held, registered Australian disability support provider established in 2019 and headquartered in Warragul, Victoria, with a regional office in Sale and service locations spanning seven sites across Gippsland and Metro Melbourne. The company delivers in-home personal care, community participation, skill development, support coordination, psychosocial recovery coaching, and transport accident attendant care, alongside a housing and accommodation portfolio that includes Short Term Accommodation (STA), Medium Term Accommodation (MTA), Supported Independent Living (SIL), and Specialist Disability Accommodation (SDA). DCV is registered with the National Disability Insurance Scheme (NDIS), the Transport Accident Commission (TAC), and WorkSafe Victoria, and is independently audited every 18 months by Intertek SAI Global against NDIS Quality & Safeguards Commission standards.

The business operates a service-agreement-based, direct-to-consumer model funded primarily through NDIS plan budgets (submitted via MyPlace Provider Portal for NDIA-managed plans, invoiced to plan managers for plan-managed funds, or invoiced directly to self-managed participants), with parallel billing channels through TAC's CareOnline portal and individual workers' compensation insurers. Pricing is compliant with the NDIS Price Guide, with travel charged at $0.35/km for non-labour travel (temporary fuel-surcharge measure) and $1.00/km for activity-based transport, telesupport in 15-minute increments, and establishment fees for participants meeting minimum 20 hours/month thresholds. The customer base comprises NDIS participants (primary), TAC and WorkSafe clients, aged care recipients, complex care participants, and psychosocial disability participants, with 250+ staff delivering 500,000+ cumulative hours of support since 2019.

DCV's technology stack centres on the Lumary mobile app for worker rostering and clock-in/out, Skedulo for electronic timesheet verification with address-validation safeguards, Microsoft Teams for internal communication, Cloudchat for customer engagement, and the Connect2Learn LMS offering 50+ industry-specific courses at no cost to staff. Revenue is reinvested entirely into the organisation's services and technology, and the workforce is supported through dedicated Frontline Leaders per worker plus an Employee Assistance Program delivered by Career Money Life.

Name

Disability Connect Victoria

Legal name

Disability Connect Victoria

Website

https://dcvic.com.au

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

101–250 employees

Short description

Disability Connect Victoria is a private NDIS, TAC, and WorkSafe registered disability support provider founded in 2019, delivering in-home care, community support, support coordination, and SDA/SIL/STA/MTA accommodation across Gippsland and Metro Melbourne using a 250+ staff workforce and an integrated SaaS technology stack.

Ownership category

akta.pro rank

Product category

Disability Support Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Social Assistance (624), Vocational Rehabilitation Services (6243), Individual and Family Services (6241)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050), Services-Home Health Care Services (8082)

akta.pro primary industry

Disability Services & Independent Living Support (BPAGAEAG)

akta.pro secondary industries

Respite Care for Adults with Disabilities / Special Needs (HSABAGAI), Mobility & Transfer Assistance (HSABABAD), Disability Services & Independent Living Support (BPAGACAG)

Keywords

• Disability support services
• NDIS service provider
• Supported independent living
• Personal care assistance
• Specialist disability accommodation

Headquarters

HQ city

Warragul

HQ country

Australia

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. NDIS Funded Supports: Core revenue stream from National Disability Insurance Scheme funding. Claims submitted via MyPlace Provider Portal for NDIA-managed plans, invoices to plan managers for plan-managed funds, or direct invoices to self-managed participants. Services include daily personal activities, high intensity daily personal activities, community participation, and supported employment.
2. TAC Attendant Care: Transport Accident Commission funded services claimed directly through CareOnline portal based on support needs approval (SNA). Provides attendant care for transport accident injuries.
3. WorkSafe/WorkCover Supports: Claims submitted to relevant insurers for work-related injury supports, with different processes per insurer.
4. Private/Self-Funded Supports: Services funded directly by clients without NDIS, TAC, or WorkSafe involvement. Invoicing arranged to minimize administrative burden.
5. Specialist Disability Accommodation (SDA): Housing and accommodation services for participants with SDA funding, including SIL, STA, MTA options across Victoria.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels6 records

Core offering

Disability Connect Victoria is a registered NDIS, TAC and WorkSafe disability support provider delivering person-centred support worker services, in-home personal care, community access, skill development, support coordination, psychosocial recovery coaching, and accommodation (STA, MTA, SIL, SDA) across Metro Melbourne and Gippsland, Victoria. Services are funded primarily through NDIS plan budgets, TAC attendant care approvals, and WorkSafe claims, and are delivered by 250+ employed support workers using the Lumary mobile app, Skedulo electronic timesheets, Microsoft Teams, and the Connect2Learn training platform.

Product overview

Disability Connect Victoria operates as a registered NDIS, TAC, and WorkSafe disability support provider offering a comprehensive suite of coordinated services across metro Melbourne and the Gippsland region. The portfolio centers on Support Workers as the primary service delivery mechanism, supplemented by Housing & Accommodation (encompassing STA, MTA, SIL, and SDA accommodation options), In Home Support, Community Support Worker services, Skill Development programs, Support Coordination, Psychosocial Support, and TAC Attendant Care. These services work together as an integrated support ecosystem where accommodation options pair with appropriate staffing (Support Workers), while Support Coordination helps participants navigate and maximize their NDIS plans to access the full range of services including in-home care, community access, and skill development. The organisation delivers over 500,000 hours of support annually through 250+ staff members, with systems and processes independently certified to NDIS Quality & Safeguards standards.

Differentiator

Problem solved

Functional benefit

Products and services

• Support Workers

Quantifiable outcome

• 500,000+ hours of support delivered since 2019
• +3 more outcomes

Named customers5 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature3 records

Partnerships

Seven partnerships are on record, tiered core and supporting.

• LumarycoreTechnology or IntegrationTechnology partner providing the Lumary mobile app used as 'mission control' for workers. Shows upcoming and historical roster, enables clock in/out functionality, displays client information, and integrates directly with DCV's payroll platform to ensure accurate and timely payment.
• MicrosoftcoreTechnology or IntegrationTechnology platform used for internal communication and collaboration. Microsoft Teams enables all staff to communicate instantly, message colleagues and Program Leaders, access group chats for each program, and reach out to DCV Directors.
• SkedulocoreTechnology or IntegrationElectronic timesheet submission process for all staff providing direct supports. Confirms actual start/end times of shifts with safeguards ensuring correct address verification before supports are marked as commenced.
• CloudchatsupportingTechnology or IntegrationIndustry partner powering DCV's digital communication capabilities as part of their technology ecosystem.
• Career Money LifesupportingStrategic or Co-development PartnerEmployee Assistance Program provider offering world-class support to all staff. Focuses on career, money, and life aspects providing skill development, career advice, money management, financial planning, and health and fitness resources through an online portal.
• Guardian LivingsupportingStrategic or Co-development PartnerSDA Collaborator providing Specialist Disability Accommodation properties. Guardian Living offers SDA villas in Moe and Windsor with incentives including one month rent-free, whitegoods, furniture allowance up to $1,000, and move-in cost assistance up to $500.
• Intertek SAI GlobalsupportingOthersIndependent certification body conducting 18-monthly audits to verify DCV meets NDIS Quality and Safeguards Commission standards.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Yooralla: One of Victoria's oldest disability service providers, offering NDIS-registered accommodation (SIL/STA/SDA), in-home support, and respite services across metropolitan and regional Victoria. Highly comparable as a Victorian-headquartered, full-service disability support provider with similar funding mix and participant focus.
• Ability Action Australia: NDIS-registered allied health and disability support provider delivering in-home support, therapy, and behaviour support services across multiple states. Comparable on NDIS service delivery and participant focus, though weighted more heavily toward clinical/therapy services than DCV's support-worker model.
• Cerebral Palsy Alliance: NSW-based NDIS-registered disability provider with accommodation, therapy, in-home support, and skill development offerings. Comparable on multi-service NDIS model and target population (particularly complex care), though with a stronger therapy/research orientation than DCV's support-worker-led delivery.
• Scope Australia: Victorian-based disability service provider delivering NDIS-registered support coordination, accommodation, in-home support, and therapy services. Direct comparable on geography, service mix, and target population, with a longer operating history and broader therapy capability.
• Northcott: NSW-based disability provider offering NDIS-registered accommodation (SIL/STA/SDA), in-home support, and skill development programs. Comparable on integrated service model and NDIS funding reliance, with similar focus on complex and high-intensity participants but a NSW-centric footprint.
• Multicap: Queensland-headquartered disability services provider offering NDIS-registered accommodation (SIL/STA/SDA), supported employment, and community access supports. Comparable as a multi-service, regional-anchored disability provider with similar funding model and participant focus, though operating at greater scale.

Broad incumbents

• Australian Unity: Diversified national mutual offering home care, disability services, and NDIS-registered support alongside banking, insurance, and retirement living. Comparable on in-home and disability support services for elderly and disabled populations, though operates as a much broader incumbent with cross-subsidised capabilities.
• Aruma: Large national disability services provider (formerly House with No Steps and Autism Spectrum Australia), offering supported independent living, in-home support, accommodation, and therapy services under NDIS. Comparable in service breadth and target population, with similar vertically integrated model but national footprint.
• Life Without Barriers: One of Australia's largest disability and aged care providers, operating across all states with NDIS-registered in-home support, accommodation (including SDA/SIL/STA), and support coordination services. Comparable as a multi-service, multi-state disability support platform, but significantly larger and broader in scope than Disability Connect Victoria.

Emerging players

• Mable: Digital marketplace platform that connects NDIS participants directly with independent support workers, bypassing traditional registered providers. Comparable as an NDIS-funded disability support channel targeting the same participant base and competing for the same worker pool, but with a fundamentally different platform-based delivery model rather than employed-staff services.

Market position

Strengths1 record

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/disabilityconne

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Disability Connect Victoria