What ViTelecom does

ViTelecom Ltd is a privately held UK business telecommunications provider registered in England (Company Registration Number 10004948) and headquartered in Croydon, Surrey. The company sells fixed-line and wireless connectivity, hosted voice, and supporting hardware to UK businesses of all sizes, operating across England, Wales, and Scotland with a workforce of 11–50 employees. Its core proposition is a single-vendor portfolio that spans every major UK access technology: business broadband (ADSL2+, FTTC, FTTP, G.Fast), 4G/LTE wireless broadband, satellite broadband for remote sites, and dedicated leased lines from 100 Mb/s to 10 Gb/s. Underlying connectivity is delivered over wholesale networks from Openreach, BT/Entanet, EE, Vodafone, O2, and SES/Tooway, with an internal engineering subsidiary, VitalSAT, handling survey, design, and installation work.

Complementing connectivity, ViTelecom operates the VT Hosted VoIP platform, a cloud-based hosted PBX offered in three sub-brands: VT (per-seat from £6.00/month with sub-penny UK call rates), VT-Unlimited (£14.00/month for unlimited UK landline and mobile calls), and VT-Global (international VoIP at UK pricing). The platform reports 26,623 UK and global connections and is delivered over the Voice Host network, with HD voice, multi-party conferencing, hunt groups, call diverts, music on hold, and a soft-phone mobile app. Hardware — routers, modems, VoIP handsets from Snom, Polycom, Yealink, and Cisco, and Tooway satellite kits — is sold outright or leased on 12–36 month terms.

The revenue model is dominated by recurring monthly subscriptions for connectivity and VoIP licences, supplemented by hardware sales and leases plus installation and professional services. Pricing spans £6/month VoIP seats to £200+/month leased lines, with a Premium tier bundling monitoring, equipment cover, 24-hour engineer response, and 4G failover (advertised 99.24% uptime pre-failover, 100% with failover, 48.6-second average call answering). Go-to-market combines phone-led direct sales (0808 164 3344), a self-service e-commerce store, a self-employed reseller partner program, a telecoms contractor network for installations, Google Ads, and Yell.com directory presence. Named enterprise customers include SIXT Rent a Car (since November 2014), BH Sporting (since July 2016), Specsavers Watford (since October 2017), and Rhyal Engineering at the Esso Fawley refinery (since December 2019), alongside a long-tail SMB base accessed through the online store and resellers.

Name

ViTelecom

Legal name

ViTelecom Ltd

Website

https://vitelecom.co.uk

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Short description

ViTelecom is a UK-based business telecommunications provider selling broadband, 4G/satellite wireless, leased lines, and hosted VoIP (VT Hosted VoIP) to UK businesses of all sizes across England, Wales, and Scotland, with installation services delivered via its engineering subsidiary VitalSAT and wholesale networks from Openreach, BT, EE, Vodafone, O2, and SES.

Ownership category

akta.pro rank

Product category

Business Telecommunications

NAICS

Telecommunications Resellers (517121), Wired and Wireless Telecommunications (except Satellite) (5171), Wired and Wireless Telecommunications Carriers (except Satellite) (51711)

SIC

Telephone Communications (No Radiotelephone) (4813), Computer Communications Equipment (3576)

akta.pro primary industry

Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband) (HDAIABAI)

Keywords

• Business broadband
• Hosted VoIP
• Leased line services
• Wireless broadband
• Satellite broadband

Headquarters

HQ city

Croydon

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Infrastructure, Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Recurring Connectivity Services: Monthly subscription fees for business broadband (ADSL, FTTC, FTTP, G.Fast), wireless broadband (4G/LTE), satellite broadband, and leased line services. Pricing ranges from £31.99/mo for basic broadband to £200+/mo for leased lines.
2. VT Hosted VoIP Services: Per-seat VoIP licensing from £6.00/month with optional unlimited calling packages at £14.00/month. Additional revenue from call charges and hardware lease options.
3. Hardware Sales and Leasing: Sale and lease of routers, modems, VoIP phones (Snom, Polycom, Yealink, Cisco), satellite equipment, and network infrastructure. Hardware available for purchase or on 12/36 month lease plans.
4. Installation and Professional Services: Installation fees for new lines, network infrastructure design, and engineering services. Internal maintenance and support services included with premium tier or as add-on.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

ViTelecom supplies UK businesses with fixed-line business broadband (ADSL2+, FTTC, FTTP, G.Fast), wireless broadband (4G/LTE and satellite), dedicated fibre leased lines (100Mb/s to 10Gb/s), and its VT Hosted VoIP cloud telephony platform. Products are delivered over partner networks, with optional Premium support, 24/7 monitoring, automatic 4G failover, and installation services. Routers, VoIP handsets and network equipment are sold or leased as add-on hardware alongside the connectivity services.

Product overview

ViTelecom is a UK-based telecommunications provider offering a unified portfolio of business connectivity and communication services. The core offering consists of fixed-line Business Broadband (ADSL, FTTC, FTTP, G.Fast) and Wireless Broadband (4G LTE and Satellite), complemented by VT Hosted VoIP for cloud-based telephony and Business Leased Lines for dedicated fibre connectivity. Hardware products including routers, VoIP handsets (Snom, Polycom, Yealink, Cisco), and network equipment are available as add-on purchases. Services are offered in Standard and Premium tiers, with Premium including enhanced support, monitoring, and failover capabilities.

Differentiator

Problem solved

Functional benefit

Brands

• VT Hosted VoIP: Hosted Voice over IP phone solution with licences from £6.00 per month, offering low call rates and various business phone features
• VT-Unlimited
• VT-Global

Products and services

• VT Hosted VoIP Cloud-based hosted Voice over IP phone service for UK businesses, providing hosted PBX functionality with HD voice, multi-party conferencing, hunt groups, call divert, call attendant, music on hold and a soft-phone mobile app. Licences start at £6.00/month per seat, with VT-Unlimited from £14.00/month and a VT-Global option enabling international use on any broadband or 3/4/5G connection.
• Business Broadband Fixed-line business broadband portfolio for UK businesses including Business ADSL2+ (up to 24Mbps), Business Fibre FTTC (up to 80Mbps), Business Super-Fast FTTC (up to 330Mbps) and Business Ultra-Fast FTTP (up to 330Mbps), with free static IP and Standard or Premium tier support. Plans start from £31.99/month on 12-month contracts defaulting to 30-day rolling.
• Business Leased Line Dedicated fibre leased line service for UK enterprises offering symmetrical speeds from 100Mb/s up to 10Gb/s, a 4-hour SLA, free installation subject to survey, two routers, and free failover on 50Mb/s or faster connections. Available as managed or unmanaged on 12 or 36-month contracts from £200/month.
• 4G Broadband 4G LTE mobile broadband service supplied over EE, Vodafone and O2 networks for UK businesses, available as Data Only SIMs from £8.75/month (up to 100GB) or Share Data multi-SIM packages from £71.50/month (up to 1TB), used as primary, mobile or backup connectivity.
• Satellite Broadband Satellite broadband service delivered over the SES/Tooway network providing up to 50Mbps download speeds across the UK and Europe with static IP included. Available via Rent & Return kits from £25.00/month, Outright Purchase or Rent to Own from £17.81/month for businesses in fixed-line not-spots and remote sites.
• Business Phone Line Standalone business landline service at £15.00/month with landline calls at 0.02p/minute and mobile calls at 0.04p/minute, supplied over the Openreach network as a separate line-only product for businesses that need a voice line alongside other services.
• Telecom Hardware (Routers, VoIP Phones and Network Equipment) Hardware catalogue for sale or 12/36-month lease including broadband routers and modems from Mikrotik, TP-Link, Linksys, ASUS and D-Link, VoIP desk phones from Snom (£58.50-£188.50), Polycom (£79.30-£266.25), Yealink (£52.00-£493.00) and Cisco (£72.80-£287.50), plus Tooway satellite kits and network switches supplied alongside ViTelecom connectivity and VoIP services.

Quantifiable outcome

• 99.24% average up time before failover activation
• +4 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Six partnerships are on record, tiered minor and core.

• FujitsuminorImplementation/ SI/ Consulting Partner · 1 October 2017Worked with Fujitsu engineers during Specsavers Watford network installation to ensure all systems were operating correctly and coordinated phone side network completion.
• VitalSATcoreImplementation/ SI/ Consulting Partner · 1 November 2014Internal engineering company that handles network installation, maintenance, and satellite broadband installations for ViTelecom customers. VitalSAT provides site surveys, network designs, and technical implementation for enterprise projects including the SIXT and Specsavers deployments.
• OpenreachcoreTechnology or IntegrationPrimary infrastructure partner for broadband and phone line installation. Openreach engineers install external connections up to the NTE (Network Termination Equipment) for FTTC, FTTP, and leased line services.
• BT/Entanet/Voice HostcoreTechnology or IntegrationNetwork providers for broadband and phone service delivery. VoIP services delivered over Voice Host network infrastructure.
• EE, Vodafone, O2coreTechnology or IntegrationMobile network providers for 4G broadband services. Services supplied over EE, Vodafone, and O2 networks for data SIM packages.
• SES/ToowaycoreTechnology or IntegrationSatellite network providers for satellite broadband services. Tooway equipment including SB2+ routers and professional kits supported.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Daisy Communications: UK business communications reseller offering broadband, hosted VoIP, mobile and managed connectivity to SMEs and enterprises — directly comparable product mix and target customer to ViTelecom.
• Voipfone: UK hosted VoIP and connectivity provider targeting SMEs with per-seat hosted PBX and broadband — comparable hosted voice product to VT Hosted VoIP.
• Gradwell Communications: UK business ISP and hosted VoIP provider selling broadband, SIP trunks and cloud telephony through both direct and reseller channels — competes in the same SME connectivity space.
• Gamma Communications: Large UK provider of business communications including hosted voice, broadband and mobile, serving channel partners and direct enterprise customers — overlaps with ViTelecom's core product portfolio.
• XLN Telecom: UK provider of business broadband, phone lines and mobile targeting small businesses — directly competes with ViTelecom's entry-level connectivity offering.
• Spitfire Network Services: UK independent business ISP and VoIP provider with a similar channel-led GTM and comparable product set of broadband, leased lines and hosted voice for UK SMEs.

Broad incumbents

• TalkTalk Business: Scaled UK business ISP under the TalkTalk parent, offering broadband, ethernet and voice to SMEs and enterprises — overlaps with ViTelecom's broadband and leased-line products.
• Virgin Media Business (O2 Business): Majors UK business connectivity provider offering broadband, ethernet, mobile and unified communications — competes with ViTelecom across the entire product range.
• BT Business: Incumbent UK carrier providing broadband, leased lines and unified communications to businesses — same products and customer base, but at far greater scale.

Emerging players

• BRS Networks: Smaller UK business telecom reseller providing broadband, hosted voice and connectivity services to UK SMEs — comparable niche UK reseller profile.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/vitelecomltd

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ViTelecom