What Integrated Technical Solutions does

Integrated Technical Solutions, Inc. (ITS) is a privately held IT services company founded in 1996 and headquartered in Naperville, Illinois. It provides managed IT support, web hosting, business phone systems, domain registration, backup, and security services to small and medium-sized businesses, primarily in the Midwest/Chicagoland market with nationwide client reach. Its flagship managed IT offering, ITS TeamCare, is structured as a subscription service with no long-term contract and a money-back guarantee, positioning ITS as the single point of contact for client IT infrastructure and aligning ITS costs with client uptime. Complementary products include ITS Mail Guard (managed anti-spam/anti-virus), ITS Backup, Plesk-based web hosting tiers (Business, Advanced, Windows, E-commerce), 3CX-based VoIP phone systems, and domain registration resold from Melbourne IT.

ITS operates a sales-led, referral-driven go-to-market with direct phone sales, a free initial consultation, a 'Refer a Friend' program, partner referrals, and a monthly newsletter ('The ITS Connection'). The technology stack is largely partner-dependent: Microsoft Partner status underpins Microsoft 365 and Windows server deployments, 3CX Silver Partner status underpins phone systems, Plesk powers hosting control panels, and EveryDNS handles DNS resolution. Proprietary differentiation is concentrated in ITS TeamCare and ITS Mail Guard as branded managed-service wrappers, with the remainder of the portfolio assembled from best-of-breed vendor products. Revenue is generated via recurring subscriptions across managed IT, hosting, domain registration, VoIP, and security services, with pricing largely quote-based and only domain registration publicly disclosed at $28/year. The firm is small (1–10 employees) with no institutional funding, no M&A history, and no disclosed leadership changes.

Name

Integrated Technical Solutions

Legal name

Integrated Technical Solutions, Inc.

Website

https://teamits.com

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

1–10 employees

Short description

Integrated Technical Solutions (ITS) is a privately held Naperville, Illinois-based IT services firm founded in 1996 that delivers managed IT support, web hosting, VoIP phone systems, and security services to small and medium-sized businesses, primarily in the Chicagoland market.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Custom Computer Programming Services (541511), Other Computer Related Services (541519)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371), Services-Telephone Interconnect Systems (7385), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Systems Integration & Implementation Services (BPAEAAAB)

akta.pro secondary industries

Digital Workplace & Collaboration Integration (BPAEAAAM), Collaboration & Productivity Platforms (M365/Google Workspace, Email, Chat/Meetings) (BPAEAIAD), Network Implementation & Integration Services (BPAEAEAB), System Integration & Connectors (BPAMAOAC)

Keywords

• Managed IT services
• Web hosting services
• VoIP phone systems
• Email security
• Data backup services

Headquarters

HQ city

Naperville

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. IT Consulting and Support Services: Traditional IT support including networks, servers, problem solving, and office wiring. Also includes ITS TeamCare managed IT service.
2. Web Hosting Services: Various hosting plans including shared hosting, business hosting, Windows hosting, e-commerce hosting, and VPS solutions with different platforms.
3. Domain Registration: Domain registration services through Melbourne IT at $28/year with $15 transfer fee. Supports .com, .net, .org, .biz, .info, and .us domains.
4. Phone Systems: 3CX phone systems, SIP trunks, VoIP services, and next-generation network-integrated phone systems.
5. Security Services: ITS Mail Guard anti-spam, malware prevention, backup solutions, and SSL certificates.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Integrated Technical Solutions provides managed and traditional IT support (networks, servers, office wiring, ITS TeamCare managed service), web hosting (Linux/Windows VPS, shared, e-commerce), 3CX-based VoIP phone systems, domain registration, and security/backup services (ITS Mail Guard anti-spam, malware prevention, ITS Backup) primarily to small and medium businesses. The flagship offering, ITS TeamCare, is a proactive managed IT solution with a single point of contact and money-back guarantee.

Product overview

Integrated Technical Solutions offers a comprehensive suite of IT services organized around a proactive managed IT model called ITS TeamCare. The core offering includes IT support and management with a single point of contact, complemented by web hosting services (Business, Advanced, Windows, E-commerce plans via Plesk control panel), 3CX phone systems with VoIP capabilities, and domain registration through Melbourne IT. Additional services include ITS Mail Guard (anti-spam/anti-virus), ITS Backup, Traditional IT Support (networks, wiring), Web Design/Programming, and Malware Prevention. The company positions itself as a one-stop shop for business technology needs, combining proactive monitoring with traditional break-fix support.

Differentiator

Problem solved

Functional benefit

Brands

• ITS TeamCare: A managed IT support solution providing complete IT management for businesses, offering proactive IT care rather than reactive break-fix services.

Products and services

• ITS TeamCare (Platinum managed IT) Proactive, subscription-based managed IT service providing small and medium businesses with a single point of contact for networks, servers, problem solving, and broader IT support, with a money-back guarantee and no long-term contract.
• Traditional IT Support IT consulting and project services covering networks, servers, problem solving, and office wiring for small and medium businesses, offered on a break-fix or project basis.
• Web Hosting Recurring web hosting services including Business Hosting, Advanced Hosting, Windows Hosting, E-commerce Hosting, Hosted Exchange, and Linux/Windows/FreeBSD VPS plans, managed via the Plesk control panel.
• Domain Name Registration
• 3CX Phone Systems
• ITS Mail Guard
• ITS Backup
• Malware Prevention
• Web Design
• Web Site Programming
• NetAnnounce Premier
• Broadband Internet Access

Quantifiable outcome

• Rescued a client's entire network with two weeks' notice
• +1 more outcomes

Named customers2 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature3 records

Partnerships

Four partnerships are on record, tiered core and minor.

• MicrosoftcoreTechnology or IntegrationCertified Microsoft Partner providing Microsoft-based solutions including Microsoft 365, Windows servers, and related technologies to business clients.
• 3CXcoreTechnology or Integration3CX Silver Partner offering 3CX phone systems, SIP trunks, and VoIP solutions. The company provides AI-powered phone system capabilities including AI call answering.
• Melbourne IT (Internet Names WorldWide)coreTechnology or IntegrationDomain registration partner providing registration services for .com, .net, .org, .biz, .info, and .us domains. ITS offers competitive pricing at $28/year compared to Network Solutions.
• ASCIIminorGTM or Marketing PartnerASCII technology community member providing networking and marketing opportunities for IT solutions providers.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Kaseya: Kaseya is a leading MSP platform vendor providing remote monitoring, security, and management software used by managed IT service providers—adjacent to ITS as the platform layer for SMB MSPs rather than a direct competitor.
• ITsavvy (CDI): ITsavvy is a much larger IT solutions provider offering managed services, hosting, VoIP, and hardware to businesses—comparable product mix but at significantly greater scale than ITS.
• Impact Networking: Impact Networking offers managed IT, document management, and VoIP services across multiple U.S. regions—comparable in service breadth but with broader geographic reach than ITS.

Direct peers

• Ntiva: Ntiva is an SMB-focused managed IT services provider offering managed IT, cloud, security, and VoIP—closely paralleling ITS's full-stack SMB IT services model and customer base.
• CMIT Solutions: CMIT Solutions is a franchise-based managed IT services network targeting SMBs with managed IT, cybersecurity, and cloud services—comparable in SMB focus and service breadth to ITS.
• Stratosphere Networks: Stratosphere Networks provides managed IT, VoIP, and cybersecurity to SMBs in the Chicago/Midwest region—geographic and service-portfolio overlap with ITS's Naperville/Chicago focus.
• The Fulcrum Group: The Fulcrum Group provides managed IT, VoIP, and IT consulting services to SMBs—closely aligned with ITS's combined IT support, phone system, and hosting offerings.
• Corsica Technologies: Corsica Technologies delivers managed IT, cybersecurity, and VoIP to SMB and mid-market clients—overlapping in service portfolio and customer type with ITS.
• ProSource IT: ProSource IT is a managed IT services provider for SMBs offering IT support, VoIP, and security—directly comparable to ITS in customer segment and service mix.

Regional players

• Heartland Technology Solutions: Heartland Technology Solutions is a Midwest-focused managed IT and cloud services provider—comparable regional peer for ITS's Chicagoland SMB market.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/teamits

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Integrated Technical Solutions