PSI Network
PSI Network is a privately held master telecom agency acting as an intermediary between 30+ carriers and SMB and multi-site enterprise customers across 38 states, providing carrier comparison, provisioning, and ongoing account management funded by carrier commissions.
- Company typePrivate
- Founded1993
- HeadquartersMission Viejo, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What PSI Network does
PSI Network, Inc. is a privately held master telecommunications agency founded in 1993 by Steve Olsen and headquartered in Mission Viejo, California. The company operates as an intermediary between a portfolio of over 30 telecom carriers, cloud providers, and other service providers on one side and SMB and multi-site enterprise customers on the other, including through a network of sub-agents. PSI does not charge customers directly; instead, the company earns affiliate/referral commissions from the carriers selected by each customer, with compensation continuing as long as the customer remains in service.
The company's core operational asset is its proprietary "back room" support infrastructure, which handles quoting, engineering, sales support, project management, provisioning tracking, installation coordination, and ongoing account management across all carrier relationships. PSI has deployed SalesReach Telecom on the Salesforce.com platform for CRM, real-time telecom service availability, price quoting, proposal generation, order processing, circuit/inventory management, and commission processing. The company also operates the PSI Knowledgebase (powered by Convey Engage) as a cloud-based agent engagement portal and runs an annual Technology as a Service (TaaS) Expo to drive sub-agent and customer engagement.
PSI's revenue model is structurally commission-based: agency commissions from carriers on customer spend, plus commission splits with its network of sub-agents. The company reports serving 6,000 customers across 38 states, with a portfolio that has expanded beyond traditional voice/data services into hosted voice, SD-WAN, cloud services (IaaS/PaaS), cyber security, colocation, energy savings (LED lighting, deregulated power/gas), and other cost-containment services. No external institutional funding, parent company, or public listing has been disclosed; the firm is bootstrapped and founder-controlled.
PSI Network firmographics
Firmographics- Name
- PSI Network
- Legal name
- PSI Network, Inc.
- Website
- https://psi-net.com
- Company type
- Private
- Founded year
- 1993
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- PSI Network is a privately held master telecom agency acting as an intermediary between 30+ carriers and SMB and multi-site enterprise customers across 38 states, providing carrier comparison, provisioning, and ongoing account management funded by carrier commissions.
- Ownership category
- akta.pro rank
Where PSI Network is headquartered
LocationHeadquarters
- HQ city
- Mission Viejo
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
PSI Network business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure
Revenue model
- Agency Commissions from Carriers: PSI receives compensation from the telecom carriers and service providers selected by customers. PSI does not charge customers directly; compensation comes from the carrier's revenue share. This aligns PSI's incentives with the customer's ongoing service satisfaction, as PSI only gets paid when the customer pays their phone bill.
- Sales Agent Commissions: PSI also generated revenue through its network of 350 sales reps at its peak growth stage, acting as a master sales agency. Sub-agents generate sales that flow through PSI, with commission splits between PSI and sub-agents.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Monthly | No-fee agency model — services provided at zero direct cost to the customer |
Go-to-market motion3 records
Distribution channels2 records
Marketing channels7 records
PSI Network product offering
Product offeringCore offering
PSI Network is a master telecommunications agency that aggregates and resells business voice, data, cloud, and managed network services from a portfolio of 30+ carrier and service-provider partners. Through its proprietary "Back Room" infrastructure, PSI compares carrier options, recommends the best fit, manages provisioning and installation, and provides ongoing account management at no direct charge to the customer, with revenue earned from carrier commissions.
Product overview
PSI Network is a master telecommunications agency founded in 1993, operating as an intermediary between carriers and end-business customers. Rather than a single unified software product, PSI's offering is a portfolio of service categories: (1) its proprietary Back Room support infrastructure — providing zero-cost quoting, engineering, project management, and ongoing account management — which serves as the core differentiator; (2) Traditional Voice and Data Services (local, PRI, POTS, T-1, long distance, MPLS, Ethernet, VPN, colocation); (3) Non-Traditional Services encompassing Alternative Internet Access (wireless, satellite, fixed wireless), Cloud Services (Hosted Voice, Hybrid Voice, SIP Trunking, IaaS/PaaS, DRaaS, SaaS), Energy Savings (LED, solar, deregulated power/gas), and Cost Containment/Outsourcing; and (4) a broad ecosystem of 30+ carrier and services provider partners covering cellular, security, colocation, conferencing, SD-WAN, and more. PSI Cloud Coaches serve as free advisory resources linking customers to 100+ cloud providers. The company also deploys SalesReach Telecom on Salesforce.com for its own internal CRM, quoting, and commission management.
Differentiator
Problem solved
Functional benefit
Products and services
- PSI Back Room Support PSI's proprietary service support infrastructure providing quoting, engineering, sales support, project management, provisioning tracking, installation coordination, and ongoing account management for all service provider installations across 30+ carriers, offered at zero charge to customers.
- Traditional Voice Services Core business voice services including Local Voice, PRI circuits, POTS service, Integrated T-1 Service, Long Distance, Toll Free, Dedicated Service, Switched Services, and International Services, sourced from 30+ carrier partners and sold on behalf of the customer.
- Traditional Data Services Core data services including MPLS, Private Line, Ethernet, Co-location, Frame Relay, VPN, and Cable, sourced from carrier partners and managed on behalf of the customer.
- Cloud Services Cloud-based services including Hosted Voice Providers, Hybrid Voice Systems, SIP Trunking, DR as a Service, Applications as a Service, Infrastructure as a Service (Private and Public), Back-up as a Service, and Security as a Service, sourced from 100+ cloud providers.
- Non-Traditional Cost-Cutting Services Non-traditional cost-reduction services including LED Lighting, Deregulated Power, Deregulated Natural Gas, Solar, 3G/4G Wireless, Fixed Wireless, Satellite connectivity, and Cost Containment/Outsourcing Services (Call Center, Accounting, Help Desk).
- PSI Cloud Coaches Free expert advisory service connecting customers to 100+ cloud services providers and offering guidance on cloud procurement, optimization, and sales practice development.
- SD-WAN Solutions Software-Defined Wide Area Networking solutions from providers including VeloCloud, Aryaka, Cato, ZeroOutages, CloudGenix, BigLeaf, and FatPipe, managed and procured by PSI on behalf of customers.
- nexVortex SIP Trunking & cloudQ nexVortex SIP Trunking, Conferencing, and cloudQ hosted contact center solutions delivered to PSI customers nationwide.
Quantifiable outcome
- In 50% of cases since 2006, PSI has been able to expand services for customers while reducing the price.
- +2 more outcomes
Companies that use PSI Network
Customer profileNamed customers6 records
Segments3 records
Ideal customer profiles3 records
PSI Network technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
Feature3 records
PSI Network partnerships and signals
Strategic signalPartnerships
22 partnerships are on record, tiered core.
- Convey Services (Convey Engage)corePSI Network joined Convey Engage, a cloud-based online agent engagement program platform designed to bridge the communications gap between vendor partners and the agent community. Convey Services manages the PSI Knowledgebase on the Convey Engage platform, providing vendor content hosting, training delivery, promotions, and event management for PSI's agent network. Vendors pay a small monthly fee to host catalogs on the platform. Announced July 9, 2014.
- nexVortexcorenexVortex partnered with PSI Network to provide SIP Trunking, Conferencing, and cloudQ hosted contact center solutions to PSI's small, medium, and enterprise business customers nationwide. PSI is part of nexVortex's Master Agency initiative. The partnership was announced June 30, 2014.
- SalesReach SoftwarecorePSI Network selected and deployed SalesReach Telecom via the Salesforce.com AppExchange to accelerate its transformation into a customer company. SalesReach Telecom runs on Salesforce.com and provides CRM, lead management, opportunity management, real-time telecom service availability, price quoting, proposal generation, order processing, circuit/inventory management, and commission processing — customized for telecom master agency workflows.
- Verizon BusinesscoreVerizon Business is listed as an ILEC partner of PSI Network, providing business telecom voice and data services through PSI's channel.
- WindstreamcoreWindstream is listed as an ILEC partner. PSI presented Windstream's cloud migration services at the 2014 TaaS Expo.
- CenturyLinkcoreCenturyLink is listed as an ILEC partner of PSI Network.
- Level(3)coreLevel(3) is listed as a CLEC partner of PSI Network, providing data and network services.
- MasergycoreMasergy is listed as a CLEC partner providing managed networking and cloud services through PSI.
- TelePacific CommunicationscoreTelePacific is a key CLEC partner of PSI, providing hosted voice and security services. PSI has been a President's Club honoree for TelePacific multiple times, exceeding $1 million in annual billed revenue in 2012. PSI presented TelePacific at the 2013 Service Provider Expo.
- NetFortriscoreNetFortris (formerly Telekenex) is listed as a CLEC partner providing cloud-based voice and data networking services. NetFortris presented at PSI's 2014 TaaS Expo on cloud security. PSI promotes NetFortris' Cloud Communications Platform to multi-site enterprises.
- Comcast BusinesscoreComcast Business is listed as a cable company partner of PSI Network.
- RingCentralcoreRingCentral is listed as a hosted voice provider partner of PSI Network, offering cloud PBX and unified communications.
- 8x8core8x8 is listed as a hosted voice provider partner offering cloud-based phone systems and contact center solutions.
- NextivacoreNextiva is listed as a hosted voice provider partner of PSI Network.
- MitelcoreMitel is listed as a hosted voice provider partner of PSI Network.
- Star2Star CommunicationscoreStar2Star is listed as a hybrid voice system provider. PSI presented Star2Star's hybrid telephony solutions at the 2013 Service Provider Expo.
- Velocloud (VMware)coreVelocloud is listed as an SD-WAN partner of PSI Network.
- AryakacoreAryaka is listed as an SD-WAN partner of PSI Network.
- RapidScale (DXC Technology)coreRapidScale is listed as a cloud services partner. RapidScale presented on shared and private cloud services and cloud desktops at PSI's 2013 and 2014 TaaS Expo events.
- Rackspace (Google Cloud)coreRackspace is listed as a cloud services partner providing public and private cloud infrastructure.
- Unitas GlobalcoreUnitas Global is listed as a cloud services partner. PSI hired Jason Stein, formerly of Unitas Global, as Director of Cloud Technologies. Unitas Global presented private cloud offerings at PSI's 2013 Expo.
- Five9coreFive9 is listed as a hosted call center partner of PSI Network, providing cloud-based contact center solutions.
Scale indicators5 records
Recent moves6 records
Expansion highlights6 records
PSI Network competitors and assessment
Company assessmentDirect peers
- Avant Communications: Avant Communications is a master agency focused on UCaaS, CCaaS, SD-WAN, and cloud services with a large sub-agent network. Its emphasis on multi-carrier aggregation and agent enablement directly parallels PSI's value proposition.
- Agent Alliance: Agent Alliance is a smaller master agency channel partner program that supports sub-agents selling UCaaS, CCaaS, and connectivity solutions. It competes with PSI for sub-agent recruitment and carrier relationships in the same SMB/mid-market segment.
- TBI (Telecom Brokers Inc.): TBI is a master agency and technology services distributor offering voice, data, cloud, and managed services through a sub-agent channel. Its model of aggregating carrier solutions and supporting sub-agents with back-office infrastructure closely mirrors PSI's approach.
- Intelisys: Intelisys is a ScanSource-owned master agency / technology services distributor focused on cloud, telecom, and network services through a sub-agent network. Its dual-tier distribution model and portfolio breadth across carriers and cloud providers make it a direct peer to PSI.
- Telarus: Telarus is one of the largest US technology services distributors (master agency) covering UCaaS, CCaaS, SD-WAN, cloud, and traditional telecom. Like PSI, Telarus aggregates multiple carrier relationships and pays sub-agents commissions; it is the most direct competitor to PSI's master agency model.
Emerging players
- AppDirect: AppDirect operates a telecom and cloud services marketplace platform that enables partners to sell and manage communications and SaaS solutions. While not a traditional master agency, it represents an emerging digital marketplace model that competes for the same procurement layer as PSI.
Broad incumbents
- Jenne Inc. Jenne is a value-added distributor of UC, networking, and IT solutions serving resellers and agents. Its broader product portfolio and larger scale place it as an incumbent distributor that overlaps with PSI in telecom and cloud services.
- ScanSource: ScanSource is a large, publicly traded distributor of communications, networking, and cloud solutions, and parent of Intelisys. It operates broadly across technology distribution and overlaps with PSI through telecom and cloud services but at much greater scale and product breadth.
Others
- SalesReach Software: SalesReach provides telecom-specific CRM, quoting, and commission processing tools on Salesforce.com that PSI deploys internally. It is a technology vendor partner that also serves other master agencies, making it an adjacent ecosystem peer.
- Convey Services: Convey Services operates the Convey Engage agent engagement platform that hosts PSI's Knowledgebase. It is a strategic technology partner rather than a direct competitor but is relevant as a peer in the agent enablement ecosystem.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
PSI Network social profiles
Digital presencePSI Network financial estimates
Financial estimateRevenue estimate
Valuation estimate
PSI Network leadership team
Management profileNumber of profiles
Profiles17 records
PSI Network funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
PSI Network M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about PSI Network
What does PSI Network do?
PSI Network is a master telecommunications agency that aggregates and resells business voice, data, cloud, and managed network services from a portfolio of 30+ carrier and service-provider partners. Through its proprietary "Back Room" infrastructure, PSI compares carrier options, recommends the best fit, manages provisioning and installation, and provides ongoing account management at no direct charge to the customer, with revenue earned from carrier commissions.
Is PSI Network a public or private company?
PSI Network is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was PSI Network founded?
PSI Network was founded in 1993. It employs 11 to 50 people.
Where is PSI Network based?
PSI Network is headquartered in Mission Viejo, United States, in the North America region.
How does PSI Network make money?
Two revenue lines are on record. Agency Commissions from Carriers are the primary driver. The others are sales Agent Commissions.
Who are PSI Network's main competitors?
Direct peers on record are Avant Communications, Agent Alliance, TBI (Telecom Brokers Inc.), Intelisys and Telarus. AppDirect is listed as an emerging player. Broad incumbents are Jenne Inc. and ScanSource. Others are SalesReach Software and Convey Services.
Does PSI Network have an API?
No public API is recorded for PSI Network.