What Flightclaim.ca does

Flightclaim.ca (legal entity: Réclamation vol en retard inc. / Late Flight Claim Inc.) is a Canadian private company founded in 2016 and headquartered in Brossard, Quebec, that helps air passengers recover monetary compensation from airlines for delayed, cancelled, or overbooked flights. The service operates under a contingency-fee model: no upfront charge to the consumer, a 30% commission on out-of-court settlements, and 45% if formal legal proceedings are required. The company handles claims across three regulatory regimes — EU Regulation EC 261 (up to €600), Canadian Air Passenger Protection Regulations (up to $2,400 CAD for denied boarding), and US denied boarding rules (up to $1,350 USD) — and supports up to 12 passengers per claim with up to 5 connecting flights.

The core technology is a web-based claims-processing platform accessible at flightclaim.ca, consisting of an interactive eligibility checker, an online claim submission form, a client-area dashboard for status tracking, and supporting content hubs covering passenger rights. Distribution runs through organic SEO, an educational blog, earned-media coverage (Global News, Toronto Star, CJAD), a bilingual brand presence via the Volenretard.ca French-language site, and a 'Delayed Flight' partnership program for travel agents and agencies.

The customer base is primarily individual air passengers, with secondary segments covering corporate travelers (through partner programs that help employees recover entitled compensation) and travel agencies/agents that earn referral commissions on successful claims. Leadership comprises co-founder and CEO Jacob Charbonneau and Director of Legal Services Robert Astell, signaling an in-house legal capability that underpins escalation to litigation. The business is bootstrapped with no disclosed funding rounds, parent company, or external institutional ownership, and operates as the umbrella DBA across FlightClaim.ca, Volenretard.ca, and Vol en Retard.

Name

Flightclaim.ca

Legal name

Réclamation vol en retard inc. / Late Flight Claim Inc.

Website

https://flightclaim.ca

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

1–10 employees

Short description

Flightclaim.ca is a Canadian contingency-fee claims service that helps individual air passengers recover compensation (up to €600/EU and $2,400 CAD in Canada) from airlines for delayed, cancelled, or overbooked flights, operating across EU, Canadian, and US regulatory regimes.

Ownership category

akta.pro rank

Headquarters

HQ city

Brossard

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Claims Processing Commission (Extrajudicial): The company earns a 30% commission plus applicable taxes on compensation amounts received from airlines during the internal complaint process. No fees are charged if no compensation is obtained.
2. Claims Processing Commission (Legal Proceedings): When legal proceedings are required to collect compensation, the commission increases to 45% plus applicable taxes. No fees are charged if no compensation is obtained.
3. Partnership Referrals: Travel agents and agencies can partner with the company to refer customers. Partners earn commission on successful claims they refer.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Flightclaim.ca is a contingency-based flight compensation claims service that helps air passengers recover compensation of up to €600 (EU), up to $2,400 CAD (Canada), and up to $1,350 USD (US) for delayed, cancelled, or overbooked flights under EU EC 261, Canadian APPR, and US regulations. The offering is delivered through a self-serve online claim form that validates eligibility in roughly 3 minutes, after which the company's team handles airline negotiations and, when necessary, legal proceedings on the passenger's behalf. Customers pay only when compensation is successfully recovered: 30% of the settlement for extrajudicial cases and 45% if legal proceedings are required.

Product overview

Flightclaim.ca is a single unified service platform for air passenger compensation claims. The core product is the Flight Claim Service, which encompasses three specialized service lines: Delayed Flight Compensation, Cancelled Flight Compensation, and Overbooked Flight Compensation. Supporting these are the Client Area Portal for claim tracking, an Online Claim Form for submission, a Partner Program for travel industry referrals, and Flight Rights Information for consumer education. The service operates on a contingency basis (30% commission standard, 45% for legal proceedings) and covers claims under EU Regulation EC 261, Canadian Air Passenger Protection Regulations (APPR), and US denied boarding regulations.

Differentiator

Problem solved

Functional benefit

Products and services

• Delayed Flight Compensation Service Service assisting passengers in claiming compensation for flights delayed by more than 3 hours at final destination under applicable regulations, with recovery amounts such as €125–€600 under EU EC 261 depending on flight distance and delay length.
• Cancelled Flight Compensation Service Service helping passengers claim compensation when their flight is cancelled, including entitlements of up to €600 for qualifying EU flights under EU Regulation EC 261.
• Overbooked Flight Compensation Service Service assisting passengers denied boarding due to overbooking to receive fair compensation from airlines, including up to $2,400 CAD under Canadian APPR for denied boarding and up to $1,350 USD under US regulations for delays exceeding 4 hours.
• Travel Agent and Agency Partner Program Partnership program that lets travel agents and travel agencies refer customers who have experienced flight disruptions to Flightclaim.ca in exchange for commission on successful claims, turning negative travel experiences into positive outcomes for their clients.
• Corporate Partner Program B2B program enabling companies whose employees travel frequently by air to partner with Flightclaim.ca so affected employees can claim compensation for flight disruptions, providing an employee benefit and saving the company time from flight disruption friction.

Quantifiable outcome

• Compensation amounts from €125 to €600 for EU flights depending on distance and delay duration
• +3 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• Delayed Flight (implied partnership brand)coreGTM or Marketing PartnerPartnership program branded as 'Delayed Flight' targeting travel agents and agencies. Partners can turn negative travel experiences into opportunities by informing customers of their rights and referring them for compensation claims. Partners earn commission on successful cases.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• ClaimCompass: Canadian-headquartered flight compensation service targeting Canadian and international passengers with the same no-win-no-fee contingency model. Closest direct competitor by geography and regulatory scope.
• Refundmore: Flight compensation company with a no-win-no-fee model covering EU and other jurisdictions, competing head-to-head for the same disrupted-passenger demand.
• AirHelp: Global market leader in flight compensation claims, operating across EU, US, and other jurisdictions with a venture-backed, marketing-heavy model. Most directly comparable on service offering, target customer, and contingency-fee economics.
• Compensair: Flight compensation service using a tokenized commission model for EC 261 claims, targeting the same air-passenger segment with online claim submission and legal escalation.
• AirAdvisor: Flight compensation claim service operating across multiple jurisdictions including EU and North America, with a comparable contingency-based offering for delayed, cancelled, and overbooked flights.
• EUclaim: European flight compensation service specializing in EC 261 claims, with a comparable contingency-based fee structure and consumer-facing claim submission flow.
• SkyRefund: European flight compensation claim service covering EU 261 and other regulations with similar no-upfront-cost pricing. Comparable on customer profile, regulatory scope, and contingency economics.
• Flightright: Germany-based flight compensation company with a similar contingency-fee model focused on EU EC 261 claims. Comparable on service offering and target customer base of disrupted air passengers.

Others

• Association of Canadian Travel Agencies (ACTA): Industry association representing Canadian travel agents and the channel partner audience Flightclaim.ca targets through its 'Delayed Flight' partnership program. Relevant as a distribution/partner ecosystem rather than a direct competitor.

Emerging players

• Botched: Emerging player in passenger claims with a digital-first claim flow similar to Flightclaim.ca's PLG model, though with narrower jurisdictional scope.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xtwitter.com/volenretard
• Facebookfacebook.com/flightclaim.ca
• LinkedInlinkedin.com/company/flightclaim.ca

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Flightclaim.ca