Local IT Support & Services
- Company typePrivate
- Founded2004
- HeadquartersMiami, United States
- Headcount—
- GTM typeB2B
- OfferingServices
What Local IT Support & Services does
Local IT Support & Services (legal entity Local IT SS LLC) is a privately held Managed Service Provider founded around 2004 and headquartered at 169 E Flagler St., Miami, Florida. The company targets small and mid-sized businesses in the Miami-Fort Lauderdale metropolitan area — particularly professional services firms in medical, legal, and accounting verticals — that need outsourced IT department capabilities without maintaining in-house technical staff. The company positions itself as a "NextGen iT Service" combining local on-site presence with enterprise-grade tooling.
The service portfolio spans tiered helpdesk support (L1-L3), network infrastructure design and management, defense-in-depth cybersecurity, 24/7 RMM-based proactive monitoring, cloud migration and management across Microsoft 365, Azure, AWS, and Google Workspace, hardware and software lifecycle management, server and virtualization services, firewall/VPN hardening, and quarterly strategic IT planning led by a vCIO. The technology stack is assembled entirely from third-party vendors — Microsoft, SentinelOne, NinjaOne, ThreatLocker, Kaseya (LiveConnect), and LogMeIn (GoTo Assist) — with no disclosed proprietary platform.
The business model is predominantly subscription-based managed services with published tiered pricing: a Basic plan at $199/month, a Standard plan at $499/month, a Premium plan at $699/month that bundles XDR, RMM, Zero-Trust, and security training, and a Corporate Agency tier at $4,999/year (or $6,999 bi-annually). Revenue is augmented by project-based engagements (network redesign, security hardening, cloud migrations), initial assessment/onboarding fees, and hardware/software procurement. The company is founder-owned (Rodolfo E. Shannon, CEO & Founder) with no institutional capital, no disclosed headcount growth, and no public revenue figures.
Local IT Support & Services firmographics
Firmographics- Name
- Local IT Support & Services
- Legal name
- Local IT SS LLC
- Website
- https://localitss.com
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Ownership category
- akta.pro rank
Local IT Support & Services industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (5415), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Services (8741)
- akta.pro primary industry
- Helpdesk & End-User Support Services (BPAEABAB)
- akta.pro secondary industries
- Onsite/Field IT Support Services (BPAEABAC), Network Management (LAN/WAN/Wi‑Fi) Services (BPAEABAD), Cloud Managed Services (M365/Azure/AWS/GCP) (BPAEABAE)
Keywords
Where Local IT Support & Services is headquartered
LocationHeadquarters
- HQ city
- Miami
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Local IT Support & Services business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain
Revenue model
- Managed IT Services: Monthly recurring revenue from ongoing IT management, monitoring, and support services. Includes helpdesk support, network maintenance, cybersecurity, and cloud services delivered as a subscription model with tiered pricing plans.
- IT Consulting & Assessment: Initial client assessments and onboarding services that establish the technical baseline and roadmap for managed services engagement.
- Hardware & Software Management: Procurement, deployment, and lifecycle management of hardware devices and software licenses, providing additional revenue through hardware sourcing and software management fees.
- Project-Based Services: Custom projects including network design, VLAN segmentation, security hardening, and cloud migrations billed as one-time engagements.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Basic Plan - Startup Office |
| Subscription | Monthly | Standard Plan - Office Package |
| Subscription | Monthly | Premium Plan - Advance Package |
| Subscription | Annual | Corporate Agency |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
Local IT Support & Services product offering
Product offeringCore offering
Local IT Support & Services operates as a Managed Service Provider (MSP) for small and mid-sized businesses in South Florida, delivering outsourced IT department services including 24/7 RMM monitoring, tiered L1-L3 helpdesk support, network infrastructure design, defense-in-depth cybersecurity, cloud migration and management (Microsoft 365, Azure, AWS, Google Workspace), and hardware/software lifecycle management. Services are sold via tiered monthly subscriptions (Basic, Standard, Premium) and an annual Corporate plan.
Product overview
Local IT Support & Services operates as a Managed Service Provider (MSP) offering a comprehensive suite of IT services for small to mid-sized businesses. The core offering includes Helpdesk & Technical Support, Network Infrastructure, Cybersecurity Services, Managed IT Services, Cloud & Data Services, and Hardware & Software Management. These services are delivered through their outsourced IT department model, providing 24/7 proactive monitoring, strategic IT planning, and quarterly optimization reviews. The company specializes in serving the Miami-Fort Lauderdale area with enterprise-grade solutions on small-business budgets.
Differentiator
Problem solved
Functional benefit
Products and services
- Helpdesk & Technical Support Tiered L1-L3 helpdesk support with defined SLAs for desktops, laptops, printers, mobile devices, and line-of-business applications, delivered remotely or on-site to small and mid-sized business clients.
- Managed IT Services Outsourced IT department offering with 24/7 RMM monitoring, automated patch management, proactive alerts, dedicated account management, and vCIO guidance for SMB clients.
- Network Infrastructure Services Enterprise-grade network design including LAN/WAN setup, VLAN segmentation, firewall configuration, VPN tunnels, and Wi-Fi site surveys for reliable and secure connectivity.
- Cybersecurity Services Defense-in-depth security covering next-gen antivirus, EDR/XDR, email filtering, MFA enforcement, vulnerability scans, and security awareness training for SMB clients.
- Cloud & Data Services Cloud migration, Microsoft 365 and Google Workspace setup, Azure and AWS architecture design, automated backup solutions, and disaster recovery planning.
- Hardware & Software Management Full device lifecycle management from procurement and imaging to patching, license tracking, warranty management, and asset inventory.
- Server & Virtualization Services Hyper-V virtualization solutions, server management, and storage infrastructure design for centralizing IT operations for SMB clients.
- Strategic IT Planning Quarterly strategy reviews, IT roadmap development, technology alignment with business goals, and budget forecasting for IT investments.
- Proactive Monitoring 24/7 RMM monitoring, NOC-based alerting, automated health checks, and proactive issue resolution before users are affected.
- Firewall & VPN Security Hardening Next-generation firewall configuration, NAT setup, VPN tunnel management, and security rule optimization for network protection.
Quantifiable outcome
- Near zero downtime achieved within six months of engagement
- +1 more outcomes
Companies that use Local IT Support & Services
Customer profileNamed customers6 records
Segments3 records
Ideal customer profiles3 records
Local IT Support & Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration9 records
Feature4 records
Local IT Support & Services partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core.
- MicrosoftcoreMicrosoft is listed as an authorized vendor with whom Local IT SS shares limited information to enable service delivery and license management. The company provides Microsoft 365, Azure, and related Microsoft cloud solutions to clients.
- SentinelOnecoreSentinelOne is listed as an authorized vendor for endpoint protection and security services. Local IT SS deploys SentinelOne EDR/XDR solutions as part of their cybersecurity stack.
- NinjaOnecoreNinjaOne RMM platform is utilized for remote monitoring and management of client endpoints. Listed as authorized vendor for service delivery.
- ThreatLockercoreThreatLocker is deployed for application control and endpoint security. Listed as an authorized vendor for security hardening and zero-trust implementation.
- Kaseya (LiveConnect)coreKaseya's LiveConnect platform powers remote support capabilities. Used for remote desktop, screen-share, and remote management sessions with clients.
- LogMeIn (GoTo Assist)coreGoTo Assist (LogMeIn) provides additional remote support functionality. Powers remote assistance and support sessions for client endpoints.
Scale indicators4 records
Recent moves5 records
Expansion highlights4 records
Local IT Support & Services competitors and assessment
Company assessmentDirect peers
- Dataprise: Dataprise is a regional managed IT and cybersecurity provider serving mid-Atlantic SMB and mid-market clients with helpdesk, RMM, security, and cloud services. Direct competitor with similar outsourced-IT positioning and recurring-revenue model.
- Coretelligent: Coretelligent provides managed IT, cybersecurity, and cloud services to SMB and mid-market clients, with a vCIO-led engagement model. Comparable outsourced-IT-department value proposition and target customer profile.
- Ntiva: Ntiva is a U.S.-based managed IT services provider offering helpdesk, cybersecurity, cloud, and vCIO services to SMB and mid-market clients. Highly comparable in service mix, tiered subscription model, and outsourced-IT-department positioning.
- ITsavvy: ITsavvy is a managed IT services and solutions provider offering helpdesk, networking, security, and cloud services to SMB and enterprise clients. Comparable service breadth and recurring-revenue model with similar outsourced-IT positioning.
- Uprite Services: Uprite Services is a managed IT, cybersecurity, and cloud services provider for SMBs. Comparable in target market, outsourced-IT-department model, and emphasis on proactive monitoring and vCIO-style strategic guidance.
- CMIT Solutions: CMIT Solutions is a franchise-based managed IT services provider targeting SMBs with helpdesk, cybersecurity, and cloud offerings. Comparable in customer profile (small business) and outsourced IT department model, with broader geographic reach via franchisees.
Broad incumbents
- ConnectWise: ConnectWise is a broad incumbent PSA/RMM platform vendor serving thousands of MSPs. Comparable through its MSP enablement role and indirectly competitive to MSPs using its stack; also offers higher-tier managed security services.
- Kaseya: Kaseya is a broad incumbent providing RMM, security, and PSA platforms (including LiveConnect) used by MSPs globally. While not a direct SMB MSP competitor, Kaseya's tooling is a core dependency for Local IT SS and shapes the competitive MSP tooling landscape.
Others
- Pax8: Pax8 is a cloud distributor that aggregates Microsoft, security, and productivity solutions for MSPs. Adjacent ecosystem participant — not a direct competitor but a channel relationship Local IT SS could leverage for cloud procurement.
Emerging players
- NinjaOne: NinjaOne is an RMM platform vendor used by Local IT SS for endpoint monitoring. While primarily a tooling vendor, its automation and integrated helpdesk features enable leaner MSP operations and influence competitive service economics.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks6 records
Key highlights6 records
Customer concentration
Local IT Support & Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Local IT Support & Services leadership team
Management profileNumber of profiles
Profiles5 records
Local IT Support & Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Local IT Support & Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Local IT Support & Services
What does Local IT Support & Services do?
Local IT Support & Services operates as a Managed Service Provider (MSP) for small and mid-sized businesses in South Florida, delivering outsourced IT department services including 24/7 RMM monitoring, tiered L1-L3 helpdesk support, network infrastructure design, defense-in-depth cybersecurity, cloud migration and management (Microsoft 365, Azure, AWS, Google Workspace), and hardware/software lifecycle management. Services are sold via tiered monthly subscriptions (Basic, Standard, Premium) and an annual Corporate plan.
Is Local IT Support & Services a public or private company?
Local IT Support & Services is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Local IT Support & Services founded?
Local IT Support & Services was founded in 2004.
Where is Local IT Support & Services based?
Local IT Support & Services is headquartered in Miami, United States, in the North America region.
How does Local IT Support & Services make money?
Four revenue lines are on record. Managed IT Services are the primary driver. The others are IT Consulting & Assessment, hardware & Software Management and project-Based Services.
Who are Local IT Support & Services's main competitors?
Direct peers on record are Dataprise, Coretelligent, Ntiva, ITsavvy, Uprite Services and CMIT Solutions. Broad incumbents are ConnectWise and Kaseya. Pax8 is listed as an others. NinjaOne is listed as an emerging player.
Does Local IT Support & Services have an API?
No public API is recorded for Local IT Support & Services.
What industry is Local IT Support & Services in?
Local IT Support & Services's product category is Managed IT Services. Its primary akta.pro industry code is BPAEABAB, Helpdesk & End-User Support Services, with a secondary code of BPAEABAC, Onsite/Field IT Support Services. Its NAICS code is 541513 and its SIC code is 7370.