TeleHelp24/7
TeleHelp24/7 is a privately held US telehealth provider founded in 2018 that delivers trauma-informed mental health and substance abuse counseling via secure video to individual consumers, with targeted tracks for government agencies, students, and seniors, and self-pay life coaching as a secondary stream.
- Company typePrivate
- Founded2018
- HeadquartersNew Castle, United States
- Headcount1–10
- GTM typeB2C
- OfferingServices
What TeleHelp24/7 does
TeleHelp24/7 is a privately held telehealth provider founded in 2018 and based in New Castle, United States, delivering mental health and substance abuse counseling through a direct-to-consumer model. The company operates a small clinical practice (1–10 employees) offering two core service lines: insurance-reimbursed Counseling Services delivered by licensed counselors addressing depression, anxiety, trauma, PTSD, grief, relationship issues, and stress; and self-pay Certified Life Coaching, which is explicitly not billed through insurance. Services are accessed primarily via the company website (telehelp247.org) and through dedicated iOS and Android mobile applications (Apple App Store id 1612233715; Google Play package com.goodbarber.telehelp), with delivery via secure video calls.
The underlying platform is a standard consumer-facing telehealth stack: online enrollment forms, therapist matching, secure video sessions, and a HIPAA-compliant confidentiality posture, with website accessibility conforming to WCAG 2.0/2.1/2.2 Level AA. TeleHelp24/7 differentiates on trauma-informed, culturally competent care aimed at diverse populations, including targeted enrollment tracks for government agency employees, students (via a dedicated student enrollment form), and seniors/older adults. There is no evidence of proprietary AI/ML, APIs, or SDK integrations; the technology layer is conventional video telehealth rather than a differentiated technical moat.
The business model combines per-session insurance reimbursement with four named in-network payers (Cigna, Blue Cross Blue Shield, Aetna, AmeriHealth) and a self-pay coaching stream. Distribution is primarily digital — website, mobile app, and a toll-free number (888-247-5767) — supplemented by community partnerships (Morris Brown College, Spring ISD, Pennsylvania Human Relations Commission, Focus Point Behavior Health, United Coalition For Humanity, NOBLE) and the 'Talk It Out' virtual Zoom events series. Marketing relies on a 'Wellness Wednesdays' blog and organic social channels (Facebook, LinkedIn, YouTube). No funding rounds, revenue figures, or institutional investors are disclosed in the available data.
TeleHelp24/7 firmographics
Firmographics- Name
- TeleHelp24/7
- Legal name
- TeleHelp 24/7
- Website
- https://telehelp247.org
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- TeleHelp24/7 is a privately held US telehealth provider founded in 2018 that delivers trauma-informed mental health and substance abuse counseling via secure video to individual consumers, with targeted tracks for government agencies, students, and seniors, and self-pay life coaching as a secondary stream.
- Ownership category
- akta.pro rank
TeleHelp24/7 industry classification
Industry- Product category
- Telehealth Mental Health Services
- NAICS
- Other Individual and Family Services (624190)
- SIC
- Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Social Services (8300)
- akta.pro primary industry
- Workplace Mental Health & EAP-Integrated Teletherapy Platforms (HLALAEAK)
- akta.pro secondary industry
- Telehealth & Digital Wellness Services (EDALAFAM)
Keywords
Where TeleHelp24/7 is headquartered
LocationHeadquarters
- HQ city
- New Castle
- HQ country
- United States
- HQ region
- North America
Markets served
TeleHelp24/7 business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Insurance-reimbursed therapy services: TeleHelp24/7 accepts major insurance providers including Cigna, Blue Cross Blue Shield, Aetna, and AmeriHealth for therapy and counseling services. Services are billed through accepted managed care organizations.
- Self-pay coaching services: Life coaching sessions are self-pay only, providing a direct out-of-pocket revenue stream separate from insurance-billed services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Per session | Insurance-covered counseling sessions |
| One time/ perpetual license | Pay-as-you-go | Self-pay life coaching |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels4 records
TeleHelp24/7 product offering
Product offeringCore offering
TeleHelp24/7 provides telehealth mental health and substance abuse counseling, along with self-pay life coaching, delivered through secure HIPAA-compliant video calls and a mobile application. Services are offered 24/7 to diverse populations including students, seniors, and government employees, with both insurance-covered (managed care / EAP) and self-pay engagement models.
Product overview
TeleHelp24/7 is a telehealth platform offering trauma-informed mental health care and substance abuse support through a unified service model. The core offerings include Coaching Services (self-pay Certified Life Coaches) and Counseling Services (insurance-accepted licensed therapists), delivered via secure video calls through the company's mobile app available on iOS and Android. The platform provides targeted services for students and government agencies, complemented by community programs like Talk It Out events and a blog content resource covering wellness topics. The service emphasizes cultural sensitivity, accessibility, and HIPAA-compliant confidentiality.
Differentiator
Problem solved
Functional benefit
Products and services
- Counseling Services
Companies that use TeleHelp24/7
Customer profileSegments5 records
Ideal customer profiles5 records
TeleHelp24/7 technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
TeleHelp24/7 partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core and minor.
- CignacoreIn-network insurance provider for mental health and counseling services. TeleHelp24/7 therapists provide covered services to Cigna members.
- Blue Cross Blue ShieldcoreIn-network insurance provider for mental health and counseling services. TeleHelp24/7 therapists provide covered services to BCBS members.
- AetnacoreIn-network insurance provider for mental health and counseling services. TeleHelp24/7 therapists provide covered services to Aetna members.
- AmeriHealthcoreIn-network insurance provider for mental health and counseling services. TeleHelp24/7 therapists provide covered services to AmeriHealth members.
- Morris Brown CollegeminorEducational institution partnership providing mental health support services to students. Press release available on website.
- Spring ISDminorIndependent school district partnership providing mental health resources and services. Press release available on website.
- Pennsylvania Human Relations CommissionminorGovernment partnership focused on human relations and mental health support. Press release available on website.
- Focus Point Behavior HealthminorBehavioral health organization partnership. Press release available on website.
- United Coalition For HumanityminorCoalition partnership focused on humanity and mental health advocacy. Press release available on website.
- NOBLEminorOrganization partnership. Press release available on website.
Recent moves6 records
Expansion highlights5 records
TeleHelp24/7 competitors and assessment
Company assessmentBroad incumbents
- BetterHelp (Teladoc Health): BetterHelp is the largest direct-to-consumer online therapy platform, offering licensed-therapist matching and video/chat sessions across a broad consumer base. It is a clear incumbent competitor in the same virtual mental-health category, but operates at vastly greater scale and marketing intensity than TeleHelp24/7.
- Talkspace: Talkspace is a publicly traded online therapy and psychiatry platform serving consumers, employers, and health plans. It directly competes with TeleHelp24/7 in insurance-billed teletherapy, and offers both consumer and B2B EAP-style channels similar to TeleHelp24/7's government and student segments.
- Headspace (Ginger): Headspace, following its merger with Ginger, offers on-demand teletherapy, coaching, and self-guided mental health content through employer and consumer channels. Overlaps with TeleHelp24/7 on insurance-reimbursed therapy, coaching, and employer/government distribution.
Direct peers
- Cerebral: Cerebral is a telehealth mental-health company providing therapy and medication management for conditions like anxiety, depression, and PTSD via video visits. It targets a very similar consumer use case to TeleHelp24/7 and accepts major insurance, making it a direct peer in the online counseling space.
- SonderMind: SonderMind is a therapist-matching platform connecting clients to licensed clinicians for in-person and online therapy, accepting major insurance plans. Directly comparable to TeleHelp24/7 on insurance-reimbursed online counseling and trauma-informed care.
- Alma: Alma is a therapist-enablement platform providing insurance billing, practice tools, and a directory for licensed clinicians offering in-person and online therapy. Comparable as a competitor for in-network licensed therapists in the same online counseling market.
- Two Chairs: Two Chairs is a virtual and in-person therapy provider emphasizing high-quality therapist-client matching and in-network insurance coverage. Comparable to TeleHelp24/7 on therapist matching, insurance billing, and outcomes-oriented mental health positioning.
- Spring Health: Spring Health provides employer-sponsored mental health benefits including therapy, coaching, and EAP integration. Comparable to TeleHelp24/7 in targeting employer and government populations and combining counseling with coaching offerings.
- Lyra Health: Lyra Health is an employer- and payer-focused mental health platform providing therapy, coaching, and EAP-style services. It closely mirrors TeleHelp24/7's government-agency and institutional partnership orientation and is a strong comparable in the B2B teletherapy channel.
- Grow Therapy: Grow Therapy is a therapist network and telehealth platform facilitating insurance-billed online and in-person mental health care. Directly comparable to TeleHelp24/7 on in-network insurance reimbursements, online therapy delivery, and matching individuals with licensed counselors.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat3 records
Key risks5 records
Key highlights6 records
Customer concentration
TeleHelp24/7 social profiles
Digital presenceTeleHelp24/7 compliance and trust
Trust signalCompliance2 records
TeleHelp24/7 financial estimates
Financial estimateRevenue estimate
Valuation estimate
TeleHelp24/7 leadership team
Management profileNumber of profiles
Profiles2 records
TeleHelp24/7 funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
TeleHelp24/7 M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about TeleHelp24/7
What does TeleHelp24/7 do?
TeleHelp24/7 provides telehealth mental health and substance abuse counseling, along with self-pay life coaching, delivered through secure HIPAA-compliant video calls and a mobile application. Services are offered 24/7 to diverse populations including students, seniors, and government employees, with both insurance-covered (managed care / EAP) and self-pay engagement models.
Is TeleHelp24/7 a public or private company?
TeleHelp24/7 is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was TeleHelp24/7 founded?
TeleHelp24/7 was founded in 2018. It employs 1 to 10 people.
Where is TeleHelp24/7 based?
TeleHelp24/7 is headquartered in New Castle, United States, in the North America region.
How does TeleHelp24/7 make money?
Two revenue lines are on record. Insurance-reimbursed therapy services are the primary driver. The others are self-pay coaching services.
Who are TeleHelp24/7's main competitors?
Broad incumbents on record are BetterHelp (Teladoc Health), Talkspace and Headspace (Ginger). Direct peers are Cerebral, SonderMind, Alma, Two Chairs, Spring Health, Lyra Health and Grow Therapy.
Does TeleHelp24/7 have an API?
No public API is recorded for TeleHelp24/7.
What industry is TeleHelp24/7 in?
TeleHelp24/7's product category is Telehealth Mental Health Services. Its primary akta.pro industry code is HLALAEAK, Workplace Mental Health & EAP-Integrated Teletherapy Platforms, with a secondary code of EDALAFAM, Telehealth & Digital Wellness Services. Its NAICS code is 624190 and its SIC code is 8011.