Uptime Technology Support

What Uptime Technology Support does

Uptime Technology Support (UTS) is a privately held Managed Service Provider headquartered in Orlando, Florida, founded by U.S. Army veteran Eduardo Pourshahidi, who serves as President and IT Architect. The company targets small to mid-sized businesses that lack the budget or scale for an in-house IT department, positioning its staff as dedicated external System Administrators that integrate into client operations. Service portfolio spans managed IT support (workstation, network, server, backup/recovery, on-site and remote support), Voice-over-IP phone services, and resale/integration of third-party cybersecurity products (ESET anti-malware and TitanHQ email protection). A secondary residential Smart Home service line delivers home wifi, automation, security camera, and audio/TV installation work. Sales is direct-led through the company website, phone outreach, and quote-request forms across six Florida metros (Orlando, Tampa, Ocala, Kissimmee, Clermont, Lakeland), with stated emergency response times of 5–10 minutes.

The company's core technical stack is assembled from partner technologies rather than built in-house. Cybersecurity is delivered via ESET (anti-malware, intrusion protection, cloud/hardware protection) and TitanHQ (anti-spam, anti-spoofing). The VOIP product runs at $41 per user per month on an all-inclusive basis, bundling auto attendant, call queues, hunt groups, call analytics, call recording, a mobile app, and a basic Yealink IP phone, with Zoom used for phone number provisioning. Integration experience covers Microsoft 365, Google Workspace, Microsoft Exchange, QuickBooks, and Dropbox. The technology posture is "one-stop tech support" wrapping best-of-breed tools, with UTS itself providing the human operations, documentation portal, and on-site response layer above them.

Business model revenue mechanics combine subscription recurring revenue (managed IT bi-annual contracts and the per-user VOIP subscription) with usage-based revenue (hourly IT services), product resale (ESET), and project-based professional services (network wiring and residential Smart Home installation). Pricing is consultative and quote-driven for managed IT, published for VOIP, and quote-based for Smart Home work. GTM is sales-led with a consultative motion: the company integrates into client teams, attends meetings, and handles vendor management on the client's behalf. Operational scale is small — a stated 1–10 employee team, founder-owned and operated with no disclosed external funding, parent company, subsidiaries, or M&A activity.

Name

Uptime Technology Support

Legal name

Uptime Technology Support

Website

https://uts-it.com

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

1–10 employees

Short description

Uptime Technology Support is a privately held Orlando-based Managed Service Provider delivering managed IT support, VOIP, and cybersecurity services to small and mid-sized businesses across Florida, with a secondary residential smart home installation offering.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Electronic and Precision Equipment Repair and Maintenance (81121)

SIC

Services-Computer Integrated Systems Design (7373), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Onsite/Field IT Support Services (BPAEABAC)

akta.pro secondary industries

Helpdesk & End-User Support Services (BPAEABAB), Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK), Network Management (LAN/WAN/Wi‑Fi) Services (BPAEABAD), Endpoint & Device Management (UEM/MDM) Services (BPAEABAF)

Keywords

• Managed IT services
• VOIP phone systems
• Cybersecurity solutions
• IT consulting
• Smart home installation

Headquarters

HQ city

Orlando

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Support Services: Bi-annual service contracts providing fully managed IT support for businesses. Most popular option offering fixed monthly rates. Includes day-to-day end-user support, workstation management, network management, vendor management, and consulting.
2. Hourly IT Services: Pay-as-you-go hourly service for companies needing occasional IT support rather than ongoing managed services.
3. VOIP Phone Services: Subscription-based VOIP service at $41.00 per user per month (all-inclusive). Includes auto attendant, portal access, call queues, hunt groups, music on hold, call center functionality, call analytics, call recording, and basic Yealink phone.
4. ESET Security Products: Resale of ESET anti-virus and cybersecurity products including Anti-Malware, Intrusion Protection, and Cyber Security Awareness Training.
5. Smart Home Installation Services: Residential smart home installation services including wifi, wireless audio, automation, security cameras, smart lights, and TV/soundbar installation.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Uptime Technology Support is a managed IT service provider (MSP) that delivers day-to-day end-user IT support, workstation and network management, cybersecurity, backup and disaster recovery, vendor management, and consultation services to small and mid-sized businesses in Florida, typically on bi-annual service contracts. The company also resells an all-inclusive VOIP phone service ($41/user/month) built on Yealink hardware and Zoom infrastructure, and offers a residential smart home installation line covering wifi, wireless audio, security cameras, smart lights, and entertainment setup.

Product overview

Uptime Technology Support (UTS) operates as a Managed Service Provider (MSP) offering a unified portfolio of IT support services for small to mid-sized businesses, supplemented by a residential smart home division. The core offering centers on Managed IT Support for Business, which provides day-to-day end-user support, network management, server management, cybersecurity, and workstation management. This core service is complemented by VOIP for Business, an all-inclusive phone service plan ($41/user/month) featuring auto attendant, call queues, call recording, analytics, and mobile apps. Security add-ons include ESET-powered anti-virus solutions and TitanHQ-powered email protection (anti-spam/anti-spoofing). The company also offers network wiring, vendor management, backup/disaster recovery, emergency response, on-site support, consultation/project management, IT training, and PC support services. For residential customers, the Smart Home sub-brand provides home wifi optimization, wireless audio, automation, security cameras, smart lights, and electronics installation.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Support for Business Comprehensive managed IT services covering day-to-day end-user support, network management, server management, cybersecurity protection, and workstation management for small to mid-sized businesses in Florida. Includes integrated IT management portal, vendor management, backup and disaster recovery, emergency response, on-site support, and consultation.
• VOIP for Business Voice-over-IP phone service delivering business communication with auto attendant, welcome greeting, departmental routing, call queues, hunt groups, music on hold, call center functionality, call analytics, call recording, mobile app, and a basic Yealink IP phone, available as an all-inclusive $41/user/month subscription with HIPAA-conscious security.
• ESET Anti-Virus Solutions AI-backed anti-malware and intrusion protection products powered by ESET, providing cloud and hardware endpoint protection for business clients and ordered through UTS's online product order form.
• Email Protection (Anti-Spam / Anti-Spoofing) AI-backed anti-spam and anti-spoofing email filtration powered by TitanHQ, sold to business clients as a managed email protection add-on that keeps corporate inboxes uncluttered and secure.
• Smart Home Installation for Residential Residential smart home and automation installation services including home wifi setup and optimization, wireless audio systems, electronic door locks, wifi security cameras, smart lights, and TV/soundbar installation, provided on a quote-based professional-services basis to homeowners in the Florida service area.

Quantifiable outcome

• Emergency issues affecting whole office handled within 5-10 minutes
• +2 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature3 records

Partnerships

Three partnerships are on record, tiered core.

• ESETcoreTechnology or IntegrationESET provides AI-backed anti-malware and intrusion protection services. UTS offers ESET products including Anti-Virus, Cyber Security, and Cloud Security solutions to clients. Powered by ESET for cloud and hardware protection services.
• TitanHQcoreTechnology or IntegrationTitanHQ provides AI-backed Anti-Spam and Anti-Spoofing email filtration. Powered by TitanHQ for email protection services, keeping client emails uncluttered and secure.
• YealinkcoreTechnology or IntegrationYealink provides IP phones included with VOIP service. Basic Yealink phone included with all-inclusive VOIP plan. Product list of Yealink phones available for download.

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Dataprise: Dataprise is a managed IT and cybersecurity provider serving SMB and mid-market clients across multiple U.S. regions. It is comparable to UTS in the managed-services, helpdesk, network-management, and cybersecurity bundle offered to growing businesses.
• Ntiva: Ntiva is a mid-market managed IT services provider offering managed IT, cybersecurity, cloud, and UCaaS to SMB and mid-market clients. It is comparable to UTS as a similarly positioned multi-product MSP competing for the same customer segment, though at significantly larger scale.
• CMIT Solutions: CMIT Solutions is a North American franchise managed IT services network serving SMBs with managed IT, cybersecurity, and compliance. It is directly comparable as a multi-location SMB-focused MSP competing for similar end customers and budget ranges as UTS.

Broad incumbents

• All Covered (Konica Minolta): All Covered is Konica Minolta's managed IT services division serving SMB and mid-market clients nationally. It competes with UTS across managed IT, VOIP, and cybersecurity but operates as part of a much larger technology services portfolio.
• RingCentral: RingCentral is a leading cloud UCaaS/VOIP provider. It directly overlaps with UTS's $41/user/month all-inclusive VOIP offering but competes at national scale and a much broader feature set, forcing UTS to differentiate on local service.
• ITsavvy: ITsavvy is a broader IT solutions provider combining managed services, hardware distribution, and integration. It is comparable as a larger, broader competitor that overlaps with UTS's managed IT and network offerings but at greater scale and product breadth.
• 8x8: 8x8 is a global UCaaS/CCaaS provider of cloud voice, contact center, and collaboration services. It is comparable to UTS on the VOIP business line and competes for the same Florida SMB voice-spending dollars, though at much larger scale.
• Ricoh Managed IT Services: Ricoh offers managed IT and workplace technology services to SMB and enterprise clients alongside its document/print business. It overlaps with UTS on managed IT, network, and communications services but with broader geographic and portfolio reach.

Others

• ConnectWise: ConnectWise provides PSA, RMM, and cybersecurity software purpose-built for MSPs. It is an enabling technology vendor for the SMB MSP category UTS competes in, and influences UTS's operating economics through tooling, integrations, and partner pricing.
• Kaseya: Kaseya provides IT management and security software platforms used by MSPs to run their service operations. It is an enabler/ecosystem peer to UTS rather than a direct competitor, supplying tooling that powers UTS-style managed service delivery.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/uptime-technology-support
• Facebookfacebook.com/UptimeTechnologySupport

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Uptime Technology Support