What VIP IT does

VIP IT Inc. is a privately held managed IT services provider headquartered in Los Angeles, California, founded in 2015 to deliver enterprise-level IT support to small and mid-sized businesses (typically 10–200 employees) that lack internal IT departments. The firm offers a horizontal services portfolio spanning managed IT (24/7 monitoring, unlimited help desk, patch management, backup and recovery), virtual CIO (vCIO) services, endpoint security and cybersecurity (EDR/MDR, SOC monitoring, email security), cloud migration and management across Azure and AWS, virtual help desk support, network design, Microsoft 365/Google Workspace management, hardware procurement, ISP and VoIP consulting, and new site build-outs. Pricing is quote-based, subscription-billed monthly, with no publicly disclosed tiers; customers are acquired through a consultative direct-sales motion anchored by phone outreach, email, and Calendly consultation booking, supplemented by SEO, content marketing (a general IT blog plus a dedicated AI Insights blog), and an AI virtual assistant on the website.

VIP IT's technology stack is anchored on ConnectWise Manage (PSA), NinjaOne (RMM), Hudu (documentation), and Brevo (email), with additional integrations into Read.ai, Amazon S3, TiDB Cloud, and Manus OAuth. On top of this stack the company has built a proprietary six-tool MSP software suite — VIP IT Concierge, Agreement Proof of Value, Meeting Manager, Heartbeat, Sales Intelligence, and Sales Intelligence — Onboarding — that automates knowledge retrieval, renewal proposal generation, client meeting preparation, health-score monitoring, and pre/post-sale onboarding workflows. These tools are described as available to other managed service providers via demos and email requests, signaling a nascent white-label software channel alongside the core services business. Compliance-ready capabilities span HIPAA, FINRA, and PCI, and named vertical exposure includes entertainment and financial services firms. The company has no disclosed funding rounds, no parent or subsidiary entities, no M&A activity, and operates as an independent private corporation under California governing law.

Name

VIP IT

Legal name

VIP IT Inc.

Website

https://vipitinc.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

1–10 employees

Short description

VIP IT Inc. is a Los Angeles-based managed IT services provider founded in 2015 that delivers 24/7 monitoring, help desk, cybersecurity, vCIO, and cloud services to small and mid-sized businesses nationwide, and operates a proprietary six-tool AI-powered MSP software suite.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Other Computer Related Services (541519), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Computer Programming Services (7371), Services-Computer Processing & Data Preparation (7374), Services-Computer Integrated Systems Design (7373), Services-Help Supply Services (7363)

akta.pro primary industry

Cloud Managed Services (M365/Azure/AWS/GCP) (BPAEABAE)

akta.pro secondary industries

Helpdesk & End-User Support Services (BPAEABAB), Workplace Service Desk & Onsite Support (Deskside/Field Services, VIP Support) (BPAEAIAJ), ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN), IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF), Backup & DR Software Implementation & Managed Platforms (BPAEALAI)

Keywords

• Managed IT services
• Cybersecurity services
• Cloud migration
• VCIO consulting
• MSP tools

Headquarters

HQ city

Glendale

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Supply Chain, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Managed IT Services: Comprehensive managed IT services providing 24/7 monitoring, unlimited help desk support, patch management, backup and recovery, asset management, and vendor liaison services at a predictable monthly cost.
2. vCIO Services: Virtual CIO services providing executive-level IT leadership including IT strategy roadmaps (12-36 months), budget planning, vendor management, quarterly business reviews, risk analysis, and compliance guidance (HIPAA, FINRA).
3. Endpoint Security & Cybersecurity: Multi-layered endpoint security including EDR/MDR protection, 24/7 SOC monitoring, email security, security awareness training, MFA implementation, and dark web monitoring.
4. Cloud Migration & Management: Cloud migration and management including cloud strategy assessment, server migration to Azure/AWS, SharePoint/OneDrive setup, Azure Virtual Desktop, cloud backup, and cost optimization.
5. Virtual Help Desk: Virtual help desk providing unlimited remote support, fast resolution, user administration, software support (Microsoft Office, Adobe), and mobile device support for flat monthly fee.
6. Network Design & Refactor: Network design and optimization services including network assessment, Wi-Fi optimization, firewall configuration, structured cabling (Cat6/Fiber), VPN setup, and network segmentation.
7. Hardware Sales & Procurement: Hardware procurement and sales through partnerships with Dell, HP, Lenovo, and Cisco, including white-glove setup, warranty management, lifecycle management, and financing/HAAS options.
8. ISP, Bandwidth & VoIP Consulting: ISP, bandwidth, and VoIP consulting including bill auditing, carrier negotiation, VoIP implementation, redundancy planning, SD-WAN setup, and project management for telecom installations.
9. New Site Build-Outs: New site build-out services including project management for technology vendors, low-voltage cabling, server room design, ISP coordination, access control, and conference room AV setup.
10. Microsoft 365 & Google Workspace Services: Microsoft 365 and Google Workspace management including seamless migration, security hardening (MFA, conditional access), license management, SharePoint/Drive setup, Teams/Meet integration, and third-party backup via AvePoint.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

VIP IT provides managed IT services, including 24/7 monitoring, unlimited help desk support, patch management, backup and recovery, endpoint security, cloud migration, vCIO strategic leadership, and hardware procurement, primarily for small and mid-sized businesses. The company also developed a proprietary suite of six AI-powered MSP tools (VIP IT Concierge, Agreement Proof of Value, Meeting Manager, Heartbeat, Sales Intelligence, and Sales Intelligence — Onboarding) to streamline managed services operations.

Product overview

VIP IT offers a unified portfolio of managed IT services and proprietary MSP tools. The service portfolio includes five core offerings: Managed IT Services (24/7 monitoring, help desk, patch management), vCIO Services (strategic IT leadership), Endpoint Security & Cybersecurity (AI-driven EDR/MDR, SOC monitoring), Cloud Migration & Management (Azure/AWS migration), and Virtual Help Desk (remote technical support). These are complemented by Network Design, Microsoft 365/Google Workspace management, Hardware Sales, New Site Build-Outs, and ISP/VoIP Consulting. Built on top of and for the MSP industry, VIP IT has developed six proprietary tools forming the MSP Tools Suite: VIP IT Concierge (AI knowledge partner), Agreement Proof of Value (ConnectWise renewal tool), Meeting Manager (client meeting platform), Heartbeat (client health dashboard), Sales Intelligence (pre-sale discovery), and Sales Intelligence — Onboarding (post-sale onboarding). The MSP tools integrate with ConnectWise Manage, Hudu, NinjaOne RMM, and Brevo to streamline MSP operations.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Comprehensive, proactive IT support providing 24/7 monitoring, unlimited help desk, patch management, backup & recovery, asset management, and vendor liaison for small to mid-sized businesses.
• vCIO Services Virtual CIO service providing executive-level IT leadership including IT strategy roadmap, budget planning, vendor management, quarterly business reviews, risk analysis, and compliance guidance.
• Endpoint Security & Cybersecurity Multi-layered security approach combining AI-driven EDR/MDR protection, 24/7 SOC monitoring, email security, security awareness training, MFA implementation, and dark web monitoring.
• Cloud Migration & Management Cloud solutions including cloud strategy assessment, server migration to Azure/AWS, SharePoint/OneDrive setup, Azure Virtual Desktop, automated cloud backup, and cost optimization.
• Virtual Help Desk Technical support service offering unlimited remote support, fast resolution, user administration, software support, and mobile device support for a flat monthly fee.
• Network Design & Refactor Network infrastructure services including network assessment, Wi-Fi optimization, firewall configuration, structured cabling, VPN setup, and network segmentation.
• VIP IT Concierge AI-powered service desk knowledge partner integrated with Hudu, ConnectWise, and vendor documentation. Features chat interface with three AI modes, conflict warning, client vibe check, similar resolved tickets, and KB generator.
• Agreement Proof of Value ConnectWise-integrated renewal tool that pulls line items directly from CW, computes live margin math, generates AI-written justifications, and renders branded client-ready proposals as PDFs.
• Meeting Manager Intelligent client meeting platform for MSPs that pulls live data from ConnectWise Manage and NinjaOne RMM. Features smart ticket analysis, AI pre-meeting briefs, refresh planning, and presentation mode.
• Heartbeat Real-time client health dashboard powered by ConnectWise. Provides 0-100 health scores computed every 6 hours, CW Intelligence for natural language queries, tech pulse coaching, and one-click QBRs.
• Sales Intelligence Adaptive pre-sale discovery platform for MSPs featuring AI-powered PDF extraction with source citations, adaptive form logic, automated follow-up reminders, and self-service collaboration for prospects.
• Sales Intelligence — Onboarding Pre-sale and post-sale discovery portal that carries discovery answers into onboarding automatically, generates smart onboarding emails for missing data, and tracks progress with adaptive logic skipping.
• Microsoft 365 & Google Workspace Services Cloud collaboration management including seamless migration, security hardening with MFA and conditional access, license management, SharePoint/Drive setup, Teams/Meet integration, and AvePoint backup resell.
• Hardware Sales & Procurement Hardware procurement service leveraging partnerships with Dell, HP, Lenovo, and Cisco for enterprise-grade hardware at competitive prices with white-glove setup, warranty management, and lifecycle management.
• New Site Build-Outs Technology setup service for new offices covering project management, low-voltage cabling, server room design, ISP coordination, access control, and conference room AV setup.
• ISP, Bandwidth & VoIP Consulting Telecom consulting including bill auditing, carrier negotiation, VoIP implementation, redundancy planning, SD-WAN setup, and installation project management.

Quantifiable outcome

• Response time guaranteed under 15 minutes for IT support requests
• +2 more outcomes

Named customers2 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability11 records

Feature6 records

Partnerships

15 partnerships are on record, tiered core, featured and minor.

• ConnectWisecoreTechnology or IntegrationPSA (Professional Services Automation) platform integration for ticket management, agreement handling, and operational data. Used as live data source for VIP IT Concierge, Agreement Proof of Value, Meeting Manager, and Heartbeat tools.
• NinjaOnecoreTechnology or IntegrationRMM (Remote Monitoring and Management) platform integrated with Meeting Manager for device sync and real-time system oversight.
• Microsoft 365coreTechnology or IntegrationLicensing and productivity partnership providing essential cloud-based productivity tools. VIP IT manages Microsoft 365 environments including security hardening, license management, and Teams/Meet integration.
• AWScoreTechnology or IntegrationCloud computing platform for server migration, Azure Virtual Desktop alternatives, and cloud infrastructure. Part of VIP IT's multi-cloud management strategy.
• Cisco MerakifeaturedTechnology or IntegrationCloud-controlled Wi-Fi, routing, and security networking solutions for distributed teams. Featured partner for cloud networking services.
• SentinelOnecoreTechnology or IntegrationAI-driven endpoint protection providing real-time threat detection and response as part of VIP IT's multi-layered security approach.
• KnowBe4coreTechnology or IntegrationSecurity awareness training platform providing interactive phishing simulations and security training to reduce human-element risks.
• HuducoreTechnology or IntegrationIT documentation platform integrated bidirectionally with VIP IT Concierge for knowledge management and KB synchronization.
• CiscofeaturedTechnology or IntegrationWorldwide leader in IT, networking, and cybersecurity solutions including cloud networking via Cisco Meraki.
• AcuvityfeaturedTechnology or IntegrationFeatured partner for Gen AI protection and governance, safeguarding AI-driven workflows and ensuring compliance with data leak prevention.
• LearnPrompting.orgfeaturedTechnology or IntegrationFeatured partner for AI education providing self-guided prompting best practices. VIP IT recommends this platform to clients for AI literacy training.
• Ingram MicrominorChannel Partner/ Reseller/ DistributorGlobal technology distributor and supply chain solutions provider enabling VIP IT's hardware procurement and vendor relationships.
• SherwebminorChannel Partner/ Reseller/ DistributorCloud solutions provider offering Microsoft 365, Dynamics 365, and Azure services as part of VIP IT's cloud portfolio.
• Kroll CyberminorStrategic or Co-development PartnerGlobal leader in cyber risk advisory and cybersecurity specialized solutions for MSPs and businesses.
• Fifth WallminorChannel Partner/ Reseller/ DistributorCyber insurance marketplace helping MSPs and businesses secure comprehensive coverage.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Ntiva: Ntiva is a US-based managed IT services provider serving SMB and mid-market clients with managed IT, cybersecurity, cloud, and vCIO services — directly comparable to VIP IT's core service portfolio and go-to-market.
• Integris: Integris is a US-based managed IT services provider focused on SMBs, delivering managed IT, cybersecurity, cloud, and vCIO services — a directly comparable peer in offering and customer segment.
• Corsica Technologies: Corsica Technologies is a managed IT and cybersecurity provider serving SMB and mid-market clients with similar managed services, vCIO, and compliance-oriented positioning. Comparable regional/national MSP competitor.
• Gravity Networks: Gravity Networks is a managed IT and cybersecurity provider serving SMB and mid-market clients with similar proactive managed services and 24/7 monitoring — a directly comparable regional competitor.

Broad incumbents

• Kaseya: Kaseya is a dominant platform vendor for MSPs (RMM, PSA, security) — a relevant incumbent on the vendor side whose roadmap decisions directly affect VIP IT's positioning and Tools Suite differentiation.
• TPx Communications: TPx provides managed IT services, UCaaS, and managed security for SMBs and mid-market. Comparable in MSP services, telecom/VoIP consultancy, and security stack overlapping with VIP IT's portfolio.
• Dataprise: Dataprise is a larger, national managed IT and cybersecurity provider offering managed services, cloud, and security across enterprise and mid-market. It is a comparable incumbent operating in the same SMB/mid-market managed services space.
• Logically: Logically is a national managed IT and cybersecurity services firm serving SMB and mid-market clients with proactive monitoring, vCIO, and security — comparable MSP service mix and target customer profile.

Emerging players

• Auvik: Auvik builds network monitoring and IT asset management SaaS for MSPs, overlapping with VIP IT's Heartbeat and Meeting Manager tools. Relevant peer for the MSP tools product strategy.
• IT Glue (Kaseya): IT Glue is an IT documentation platform widely used by MSPs as a knowledge base — directly competitive with the Hudu integration underlying VIP IT Concierge and the KB layer of the MSP Tools Suite.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/vipitinc
• Facebookfacebook.com/VIPItInc
• LinkedInlinkedin.com/company/vipitinc

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about VIP IT